{"id":156,"date":"2017-08-09T15:53:41","date_gmt":"2017-08-09T15:53:41","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/?post_type=chapter&#038;p=156"},"modified":"2017-08-09T15:53:41","modified_gmt":"2017-08-09T15:53:41","slug":"bad-news-discussion","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/chapter\/bad-news-discussion\/","title":{"raw":"Bad News Discussion","rendered":"Bad News Discussion"},"content":{"raw":"Have you ever had an experience where you were dissatisfied with a product or how you were treated by an employee while shopping at a business, or while eating in a restaurant? Let's take a few minutes to talk about those kinds of incidents and then analyze some options to dealing with the problem through written communication. In other words, how did you react to the situation, and what suggestions do you have now for better dealing with what happened?","rendered":"<p>Have you ever had an experience where you were dissatisfied with a product or how you were treated by an employee while shopping at a business, or while eating in a restaurant? Let&#8217;s take a few minutes to talk about those kinds of incidents and then analyze some options to dealing with the problem through written communication. In other words, how did you react to the situation, and what suggestions do you have now for better dealing with what happened?<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-156\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Eng 235. <strong>Authored by<\/strong>: Jeff Meyers. <strong>Provided by<\/strong>: Clinton Community College. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":23590,"menu_order":17,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Eng 235\",\"author\":\"Jeff Meyers\",\"organization\":\"Clinton Community College\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-156","chapter","type-chapter","status-publish","hentry"],"part":24,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/chapters\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/wp\/v2\/users\/23590"}],"version-history":[{"count":1,"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/chapters\/156\/revisions"}],"predecessor-version":[{"id":157,"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/chapters\/156\/revisions\/157"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/parts\/24"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/chapters\/156\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/wp\/v2\/media?parent=156"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/pressbooks\/v2\/chapter-type?post=156"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/wp\/v2\/contributor?post=156"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/atd-clinton-technicalwriting\/wp-json\/wp\/v2\/license?post=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}