Learning Objectives

After completing this module, you should be able to do the following:

• Understand the different types of conflict.
• Understand the causes of conflict.
• Understand the consequences of conflict.
• Understand how to manage conflict effectively.
• Understand the stages of the negotiation process.
• Understand how to avoid common negotiation mistakes.
• Engage in conflict management and negotiation ethically.
• Understand cross-cultural differences in conflict and negotiation.