Learning Objectives

After completing this module, you should be able to do the following:

• Understand the stress cycle.
• Recognize the sources of stress for employees.
• Recognize the outcomes of stress.
• Understand how to manage stress in organizational contexts.
• Understand the role emotions play for attitudes and behaviors at work.
• Learn about emotional labor and how to manage it.
• Understand how emotions can affect perceptions of what is ethical.
• Understand cross-cultural differences in stressors.