Learning Objectives

After completing this module, you should be able to do the following:

• Understand the communication process.
• Compare and contrast different types of communication.
• Compare and contrast different communication channels.
• Understand and learn to overcome barriers to effective communication.
• Understand the role listening plays in communication.
• Learn how ethics can play a role in how messages are communicated as well as how they are perceived.
• Learn how verbal and nonverbal communication can carry different meanings among cultures.