{"id":130,"date":"2015-07-30T00:10:24","date_gmt":"2015-07-30T00:10:24","guid":{"rendered":"https:\/\/courses.candelalearning.com\/salesx17xmaster\/?post_type=chapter&#038;p=130"},"modified":"2015-07-30T00:10:24","modified_gmt":"2015-07-30T00:10:24","slug":"review-and-practice-10","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/chapter\/review-and-practice-10\/","title":{"raw":"Review and Practice","rendered":"Review and Practice"},"content":{"raw":"<div class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><\/h2>\r\n<div id=\"fwk-125752-ch10_s07_n01\" class=\"im_callout im_editable im_block\">\r\n<h3 class=\"im_title\">Power Wrap-Up<\/h3>\r\nNow that you have read this chapter, you should be able to understand how to deliver value in a sales presentation.\r\n<ul id=\"fwk-125752-ch10_s07_l01\" class=\"im_itemizedlist\">\r\n\t<li>You can <strong class=\"im_emphasis im_bold\">plan<\/strong> the steps you need to take to prepare for a sales presentation.<\/li>\r\n\t<li>You can <strong class=\"im_emphasis im_bold\">describe<\/strong> how to dress for success at a sales presentation.<\/li>\r\n\t<li>You can <strong class=\"im_emphasis im_bold\">explain<\/strong> how to deliver the message to your prospect.<\/li>\r\n\t<li>You can <strong class=\"im_emphasis im_bold\">understand<\/strong> SPIN and how to use it during the sales presentation.<\/li>\r\n\t<li>You can <strong class=\"im_emphasis im_bold\">list<\/strong> the five steps of a successful presentation.<\/li>\r\n\t<li>You can <strong class=\"im_emphasis im_bold\">understand<\/strong> how to have a successful job interview.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div id=\"fwk-125752-ch10_s07_n02\" class=\"im_exercises im_editable im_block\">\r\n<h3 class=\"im_title\">Test Your Power Knowledge (answers are below)<\/h3>\r\n<ol id=\"fwk-125752-ch10_s07_l02\" class=\"im_orderedlist\">\r\n\t<li>Explain what it means to deliver value to your customer.<\/li>\r\n\t<li>What is the best rule of thumb for dressing for a sales presentation?<\/li>\r\n\t<li>List three dos and three don\u2019ts for giving a PowerPoint presentation.<\/li>\r\n\t<li>Explain the 10\/20\/30 rule for a PowerPoint presentation.<\/li>\r\n\t<li>What are the benefits of using samples or demonstrations in your presentation?<\/li>\r\n\t<li>List the four components of SPIN selling.<\/li>\r\n\t<li>Give an example of a closed-ended question.<\/li>\r\n\t<li>Give an example of an open-ended question.<\/li>\r\n\t<li>What should you always do before making a specific benefit statement?<\/li>\r\n\t<li>When should you deliver the proposal in a sales presentation and why?<\/li>\r\n<\/ol>\r\n<\/div>\r\n<div id=\"fwk-125752-ch10_s07_n03\" class=\"im_exercises im_editable im_block\">\r\n<h3 class=\"im_title\">Power (Role) Play<\/h3>\r\nNow it\u2019s time to put what you\u2019ve learned into practice. Following are two roles that are involved in the same selling situation\u2014one role is the customer, and the other is the salesperson. This will give you the opportunity to think about this selling situation from the point of view of both the customer and the salesperson.\r\n\r\nRead each role carefully along with the discussion questions. Then, be prepared to play either of the roles in class using the concepts covered in this chapter. You may be asked to discuss the roles and do a role-play in groups or individually.\r\n\r\nIn the Driver\u2019s Seat\r\n\r\n<em class=\"im_emphasis\">Role: Customer at a high-end car dealership<\/em>\r\n\r\nYou are considering a new car. You want performance, but you still need some space for passengers. You want the latest and greatest, yet still be comfortable and be able to transport people and things easily. You are willing to pay for what you want, but given the current economic environment, you are concerned about paying too much.\r\n<ul id=\"fwk-125752-ch10_s07_l03\" class=\"im_itemizedlist\">\r\n\t<li>What type of presentation would you expect to get at the car dealership?<\/li>\r\n\t<li>What questions will you have for the salesperson about the car?<\/li>\r\n\t<li>What questions will you have for the salesperson about the financing for the car?<\/li>\r\n<\/ul>\r\n<em class=\"im_emphasis\">Role: Salesperson at car dealership<\/em>\r\n\r\nYou want to be able to put this customer in the car he wants, but first you need to identify some things. If he has a family and needs space, you have just the car for him. And you have a price reduction for this week only since it\u2019s the last week of the month (and you want to make your quota). But you\u2019re not sure what is more important to him\u2014luxury appointments, passenger space, gas mileage, status, or price. You want to use SPIN selling to understand exactly what he needs.\r\n<ul id=\"fwk-125752-ch10_s07_l04\" class=\"im_itemizedlist\">\r\n\t<li>How will you prepare for the presentation?<\/li>\r\n\t<li>How will you start the presentation?<\/li>\r\n\t<li>What questions will you ask in each of the areas of SPIN?<\/li>\r\n\t<li>How will you learn about the prospect\u2019s objections (if there are any)?<\/li>\r\n\t<li>How will you trial close?<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div id=\"fwk-125752-ch10_s07_n04\" class=\"im_exercises im_editable im_block\">\r\n<h3 class=\"im_title\">Put Your Power to Work: <em class=\"im_emphasis im_bolditalic\">Selling U<\/em> Activities<\/h3>\r\n<ol id=\"fwk-125752-ch10_s07_l05\" class=\"im_orderedlist\">\r\n\t<li>Draft a list of the projects you have worked on for which you have samples that could showcase your work. Make a separate folder on your computer where you can save any of these files for use during your interview.<\/li>\r\n\t<li>Use the list of popular interview questions and guidelines to generate answers that you can deliver during your interview. Write these answers down and save them somewhere where you will be able to review them before going to a job interview.<\/li>\r\n\t<li>Visit your campus career center and learn about the opportunity to participate in mock interviews. Prepare for the mock interview and dress for success.<\/li>\r\n<\/ol>\r\n<\/div>\r\n<div id=\"fwk-125752-ch10_s07_n05\" class=\"im_exercises im_editable im_block\">\r\n<h3 class=\"im_title\">Test Your Power Knowledge Answers<\/h3>\r\n<ol id=\"fwk-125752-ch10_s07_l06\" class=\"im_orderedlist\">\r\n\t<li>Delivering value means asking questions, listening to your customer, and defining value in customer terms.<\/li>\r\n\t<li>Dress one step above what you would wear if you worked at the organization. When in doubt, dress up.<\/li>\r\n\t<li>Dos include the following:\r\n<ul id=\"fwk-125752-ch10_s07_l07\" class=\"im_itemizedlist\">\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> make your slides easy to read.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> replace descriptive headlines with headlines that sell.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> use the 10\/20\/30 rule.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> remember that that PowerPoint is only an <em class=\"im_emphasis\">aid<\/em>.<\/li>\r\n<\/ul>\r\nDon\u2019ts include the following:\r\n<ul id=\"fwk-125752-ch10_s07_l08\" class=\"im_itemizedlist\">\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> turn down the lights.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> go overboard with technological gimmicks.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> hide behind your computer screen when using PowerPoint.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> fill your slides with words.<\/li>\r\n\t<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> bore your audience with visual sameness.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li>Make sure you limit your slides to 10 or fewer. Give yourself 20 minutes to go through your 10 slides. And use only 30-point or larger font size so that your audience can clearly read what you\u2019ve written.<\/li>\r\n\t<li>Samples and demonstrations bring the product to life and help your prospect to see your solution as part of her story. Samples and demos also educate the prospect, prove the performance of your product, and get the prospect involved.<\/li>\r\n\t<li>Opening, investigation, demonstrating capability, and obtaining commitment.<\/li>\r\n\t<li>A closed-ended question requires a yes or no answer, such as \u201cDo you currently use a recycling service?\u201d<\/li>\r\n\t<li>An open-ended question engages the customer in conversation, such as \u201cHow do you currently process invoices?\u201d<\/li>\r\n\t<li>Check for understanding.<\/li>\r\n\t<li>Proposals should only come after your prospect has clearly made a connection to your product. Presenting specifics like pricing early on can create objections and prevent your prospect from making an emotional connection to the product.<\/li>\r\n<\/ol>\r\n<\/div>\r\n<\/div>","rendered":"<div class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><\/h2>\n<div id=\"fwk-125752-ch10_s07_n01\" class=\"im_callout im_editable im_block\">\n<h3 class=\"im_title\">Power Wrap-Up<\/h3>\n<p>Now that you have read this chapter, you should be able to understand how to deliver value in a sales presentation.<\/p>\n<ul id=\"fwk-125752-ch10_s07_l01\" class=\"im_itemizedlist\">\n<li>You can <strong class=\"im_emphasis im_bold\">plan<\/strong> the steps you need to take to prepare for a sales presentation.<\/li>\n<li>You can <strong class=\"im_emphasis im_bold\">describe<\/strong> how to dress for success at a sales presentation.<\/li>\n<li>You can <strong class=\"im_emphasis im_bold\">explain<\/strong> how to deliver the message to your prospect.<\/li>\n<li>You can <strong class=\"im_emphasis im_bold\">understand<\/strong> SPIN and how to use it during the sales presentation.<\/li>\n<li>You can <strong class=\"im_emphasis im_bold\">list<\/strong> the five steps of a successful presentation.<\/li>\n<li>You can <strong class=\"im_emphasis im_bold\">understand<\/strong> how to have a successful job interview.<\/li>\n<\/ul>\n<\/div>\n<div id=\"fwk-125752-ch10_s07_n02\" class=\"im_exercises im_editable im_block\">\n<h3 class=\"im_title\">Test Your Power Knowledge (answers are below)<\/h3>\n<ol id=\"fwk-125752-ch10_s07_l02\" class=\"im_orderedlist\">\n<li>Explain what it means to deliver value to your customer.<\/li>\n<li>What is the best rule of thumb for dressing for a sales presentation?<\/li>\n<li>List three dos and three don\u2019ts for giving a PowerPoint presentation.<\/li>\n<li>Explain the 10\/20\/30 rule for a PowerPoint presentation.<\/li>\n<li>What are the benefits of using samples or demonstrations in your presentation?<\/li>\n<li>List the four components of SPIN selling.<\/li>\n<li>Give an example of a closed-ended question.<\/li>\n<li>Give an example of an open-ended question.<\/li>\n<li>What should you always do before making a specific benefit statement?<\/li>\n<li>When should you deliver the proposal in a sales presentation and why?<\/li>\n<\/ol>\n<\/div>\n<div id=\"fwk-125752-ch10_s07_n03\" class=\"im_exercises im_editable im_block\">\n<h3 class=\"im_title\">Power (Role) Play<\/h3>\n<p>Now it\u2019s time to put what you\u2019ve learned into practice. Following are two roles that are involved in the same selling situation\u2014one role is the customer, and the other is the salesperson. This will give you the opportunity to think about this selling situation from the point of view of both the customer and the salesperson.<\/p>\n<p>Read each role carefully along with the discussion questions. Then, be prepared to play either of the roles in class using the concepts covered in this chapter. You may be asked to discuss the roles and do a role-play in groups or individually.<\/p>\n<p>In the Driver\u2019s Seat<\/p>\n<p><em class=\"im_emphasis\">Role: Customer at a high-end car dealership<\/em><\/p>\n<p>You are considering a new car. You want performance, but you still need some space for passengers. You want the latest and greatest, yet still be comfortable and be able to transport people and things easily. You are willing to pay for what you want, but given the current economic environment, you are concerned about paying too much.<\/p>\n<ul id=\"fwk-125752-ch10_s07_l03\" class=\"im_itemizedlist\">\n<li>What type of presentation would you expect to get at the car dealership?<\/li>\n<li>What questions will you have for the salesperson about the car?<\/li>\n<li>What questions will you have for the salesperson about the financing for the car?<\/li>\n<\/ul>\n<p><em class=\"im_emphasis\">Role: Salesperson at car dealership<\/em><\/p>\n<p>You want to be able to put this customer in the car he wants, but first you need to identify some things. If he has a family and needs space, you have just the car for him. And you have a price reduction for this week only since it\u2019s the last week of the month (and you want to make your quota). But you\u2019re not sure what is more important to him\u2014luxury appointments, passenger space, gas mileage, status, or price. You want to use SPIN selling to understand exactly what he needs.<\/p>\n<ul id=\"fwk-125752-ch10_s07_l04\" class=\"im_itemizedlist\">\n<li>How will you prepare for the presentation?<\/li>\n<li>How will you start the presentation?<\/li>\n<li>What questions will you ask in each of the areas of SPIN?<\/li>\n<li>How will you learn about the prospect\u2019s objections (if there are any)?<\/li>\n<li>How will you trial close?<\/li>\n<\/ul>\n<\/div>\n<div id=\"fwk-125752-ch10_s07_n04\" class=\"im_exercises im_editable im_block\">\n<h3 class=\"im_title\">Put Your Power to Work: <em class=\"im_emphasis im_bolditalic\">Selling U<\/em> Activities<\/h3>\n<ol id=\"fwk-125752-ch10_s07_l05\" class=\"im_orderedlist\">\n<li>Draft a list of the projects you have worked on for which you have samples that could showcase your work. Make a separate folder on your computer where you can save any of these files for use during your interview.<\/li>\n<li>Use the list of popular interview questions and guidelines to generate answers that you can deliver during your interview. Write these answers down and save them somewhere where you will be able to review them before going to a job interview.<\/li>\n<li>Visit your campus career center and learn about the opportunity to participate in mock interviews. Prepare for the mock interview and dress for success.<\/li>\n<\/ol>\n<\/div>\n<div id=\"fwk-125752-ch10_s07_n05\" class=\"im_exercises im_editable im_block\">\n<h3 class=\"im_title\">Test Your Power Knowledge Answers<\/h3>\n<ol id=\"fwk-125752-ch10_s07_l06\" class=\"im_orderedlist\">\n<li>Delivering value means asking questions, listening to your customer, and defining value in customer terms.<\/li>\n<li>Dress one step above what you would wear if you worked at the organization. When in doubt, dress up.<\/li>\n<li>Dos include the following:\n<ul id=\"fwk-125752-ch10_s07_l07\" class=\"im_itemizedlist\">\n<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> make your slides easy to read.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> replace descriptive headlines with headlines that sell.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> use the 10\/20\/30 rule.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Do<\/em> remember that that PowerPoint is only an <em class=\"im_emphasis\">aid<\/em>.<\/li>\n<\/ul>\n<p>Don\u2019ts include the following:<\/p>\n<ul id=\"fwk-125752-ch10_s07_l08\" class=\"im_itemizedlist\">\n<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> turn down the lights.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> go overboard with technological gimmicks.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> hide behind your computer screen when using PowerPoint.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> fill your slides with words.<\/li>\n<li><em class=\"im_emphasis im_bolditalic\">Don\u2019t<\/em> bore your audience with visual sameness.<\/li>\n<\/ul>\n<\/li>\n<li>Make sure you limit your slides to 10 or fewer. Give yourself 20 minutes to go through your 10 slides. And use only 30-point or larger font size so that your audience can clearly read what you\u2019ve written.<\/li>\n<li>Samples and demonstrations bring the product to life and help your prospect to see your solution as part of her story. Samples and demos also educate the prospect, prove the performance of your product, and get the prospect involved.<\/li>\n<li>Opening, investigation, demonstrating capability, and obtaining commitment.<\/li>\n<li>A closed-ended question requires a yes or no answer, such as \u201cDo you currently use a recycling service?\u201d<\/li>\n<li>An open-ended question engages the customer in conversation, such as \u201cHow do you currently process invoices?\u201d<\/li>\n<li>Check for understanding.<\/li>\n<li>Proposals should only come after your prospect has clearly made a connection to your product. Presenting specifics like pricing early on can create objections and prevent your prospect from making an emotional connection to the product.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-130\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Powerful Selling. <strong>Authored by<\/strong>: Anonymous. <strong>Provided by<\/strong>: Anonymous. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/2012books.lardbucket.org\/books\/powerful-selling\/\">http:\/\/2012books.lardbucket.org\/books\/powerful-selling\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":9,"menu_order":8,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"Powerful Selling\",\"author\":\"Anonymous\",\"organization\":\"Anonymous\",\"url\":\"http:\/\/2012books.lardbucket.org\/books\/powerful-selling\/\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-130","chapter","type-chapter","status-publish","hentry"],"part":118,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":1,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/130\/revisions"}],"predecessor-version":[{"id":369,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/130\/revisions\/369"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/parts\/118"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/130\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/media?parent=130"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapter-type?post=130"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/contributor?post=130"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/license?post=130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}