{"id":67,"date":"2015-07-29T19:06:42","date_gmt":"2015-07-29T19:06:42","guid":{"rendered":"https:\/\/courses.candelalearning.com\/salesx17xmaster\/?post_type=chapter&#038;p=67"},"modified":"2015-07-29T19:08:31","modified_gmt":"2015-07-29T19:08:31","slug":"selling-u-the-power-of-informational-interviews","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/chapter\/selling-u-the-power-of-informational-interviews\/","title":{"raw":"Selling U: The Power of Informational Interviews","rendered":"Selling U: The Power of Informational Interviews"},"content":{"raw":"<div class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><\/h2>\r\n<div id=\"fwk-125752-ch05_s03_n01\" class=\"bcc-box bcc-highlight im_editable im_block\">\r\n<h3 class=\"im_title\">Learning Objective<\/h3>\r\n<ol id=\"fwk-125752-ch05_s03_l01\" class=\"im_orderedlist\">\r\n\t<li>Learn about informational interviews and how they can help your career search.<\/li>\r\n<\/ol>\r\n<\/div>\r\n\u201cFind someone who does what you want to do, then go talk to them.\u201d That\u2019s the advice that Ike Richman, vice president of public relations at Comcast-Spectacor consistently tells students when he is a guest speaker. That is the essence of what an <span class=\"im_margin_term\"><span class=\"im_glossterm\">informational interview<\/span><\/span> is: one-on-one communication that helps you learn about different industries and potential careers. You learned about the power of networking in the <em class=\"im_emphasis\">Selling U<\/em> section of Chapter 3 \"The Power of Building Relationships: Putting Adaptive Selling to Work\". And informational interviews are one of the best ways to network. They are the ultimate in business communication because you are \u201ctrying on jobs for size to see if they fit you,\u201d according to Richard Nelson Bolles, author of <em class=\"im_emphasis\">What Color Is Your Parachute?<\/em> and the person who coined the term \u201cinformational interview.\u201d<span id=\"fwk-125752-fn05_085\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Background Information about Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_background.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_background.html<\/a> (accessed July 12, 2009).[\/footnote]<\/span>\r\n<div id=\"fwk-125752-ch05_s03_s01\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\">What Is an Informational Interview?<\/h2>\r\nAn informational interview is exactly what it sounds like; it\u2019s an opportunity to learn about a particular profession, industry, or job.<span id=\"fwk-125752-fn05_086\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Background Information about Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_background.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_background.html<\/a> (accessed July 12, 2009).[\/footnote]<\/span> That means that if you are interested in sales, you might meet with an account manager for a software company and talk to her about what it\u2019s like to be in sales. Or, if you think you want to pursue a job in advertising, you could meet with someone who works at an advertising agency. This gives you the chance to learn the inside story about what it takes to start a career and work in your target industry.\r\n\r\nYou\u2019ve probably learned about several different professions in your classes; you most likely heard from guest speakers. And through your networking activities, chances are you\u2019ve met people who do what you think you want to do. But it\u2019s impossible to know exactly what career you want to pursue without getting some one-on-one information. What does the job entail? Will you be working with people out in the field or sitting at a desk? What kinds of opportunities are available for personal development? What kind of skills and experience do you need? Is this really a career you will enjoy? What\u2019s the best part of the job? What\u2019s the worst part of the job? All these are excellent questions to ask during an informational interview. Learn more about informational interviews by watching this video.\r\n<div id=\"fwk-125752-ch05_s03_s01_n01\" class=\"im_video im_editable im_block\">\r\n<h3 class=\"im_title\">Video Clip<\/h3>\r\nInformational Interviews\r\n\r\nhttps:\/\/youtu.be\/oWyQlPLTksc\r\n\r\nLearn how to maximize them.\r\n<div class=\"im_copyright\">\r\n\r\nSource: Susan Ireland\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s02\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\">Ask for Information, Not a Job<\/h2>\r\nInformational interviews are an excellent source of information and insight. In fact, you can gain knowledge through informational interviews that you might not be able to gain in any other way. It\u2019s important to note that informational interviews are <em class=\"im_emphasis\">not<\/em> the place to look for an internship or job.<span id=\"fwk-125752-fn05_087\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Never Ask for a Job,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_job.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_job.html<\/a> (accessed July 12, 2009).[\/footnote]<\/span> A job or an internship could result from an informational interview because it is a time to make an impression on someone, demonstrate your skills, and network. However, it\u2019s best to keep in mind that when you ask for an informational interview, you are asking for someone to take the time to share insights and information with you. If you ask the interviewer for a job, you misled the interviewer about the purpose of the meeting.<span id=\"fwk-125752-fn05_088\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Never Ask for a Job,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_job.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_job.html<\/a> (accessed July 12, 2009).[\/footnote]<\/span>\r\n\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\">Informational Interviews Made Easy<\/h2>\r\nInformational interviews are an excellent way to gather real-world information about your career direction. Here\u2019s a guide to everything you need to know to get the most out of informational interviews using the tenets of journalism. As a guide, remember the five <em class=\"im_emphasis\">W<\/em>s and an <em class=\"im_emphasis\">H<\/em>: who, what, when, where, why, and how.\r\n<div id=\"fwk-125752-ch05_s03_s03_s01\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">Why<\/em> Go on Informational Interviews<\/h2>\r\nYou might think that if you shouldn\u2019t ask for a job, why bother going on an informational interview? There are plenty of reasons to pursue informational interviews.\r\n<ul id=\"fwk-125752-ch05_s03_s03_s01_l01\" class=\"im_itemizedlist im_editable im_block\">\r\n\t<li>You can learn about what it is like to work in a particular industry, company, or job.<span id=\"fwk-125752-fn05_089\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009).[\/footnote]<\/span><\/li>\r\n\t<li>You have the opportunity to get to know key people in the industry.<span id=\"fwk-125752-fn05_090\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009).[\/footnote]<\/span><\/li>\r\n\t<li>You can learn about jobs that you didn\u2019t realize exist\u2014jobs that are open now or that might be open in the future.<span id=\"fwk-125752-fn05_091\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009).[\/footnote]<\/span><\/li>\r\n\t<li>You can learn about where you might fit in a specific organization.<span id=\"fwk-125752-fn05_092\" class=\"im_footnote\">[footnote]\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009).[\/footnote]<\/span><\/li>\r\n\t<li>You can ask for referrals for the names of other people in the industry or company with whom you can meet.<span id=\"fwk-125752-fn05_093\" class=\"im_footnote\">[footnote]\u201cInformational Interview Questions,\u201d Career Choice Guide, <a class=\"im_link\" href=\"http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html\" target=\"_blank\">http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html<\/a> (accessed July 20, 2009).[\/footnote]<\/span><\/li>\r\n\t<li>You can hone your interviewing skills in a low-pressure environment.<\/li>\r\n\t<li>You can get \u201cinsider\u201d information that other job seekers might not get, because informational interviews are an underused approach.<span id=\"fwk-125752-fn05_094\" class=\"im_footnote\">[footnote]Kate Lorenz, \u201cHow Does an Informational Interview Work?\u201d CareerBuilder, <a class=\"im_link\" href=\"http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work\" target=\"_blank\">http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work<\/a> (accessed July 20, 2009).[\/footnote]<\/span><\/li>\r\n<\/ul>\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03_s02\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">Who<\/em> to Ask for an Informational Interview<\/h2>\r\nHere\u2019s where your networking skills come into play. Identify people who do what you want to do or do something that you think is interesting. Make a list of people using the following resources:\r\n<ul id=\"fwk-125752-ch05_s03_s03_s02_l01\" class=\"im_itemizedlist im_editable im_block\">\r\n\t<li>Think of people in professional organizations you may have heard speak or may have met at an event.<\/li>\r\n\t<li>Think of guest speakers you may have heard speak in class or at a campus event.<\/li>\r\n\t<li>Talk to friends and family to get ideas for people they may know in the profession you want to learn more about.<\/li>\r\n\t<li>Talk to your professors about people in the industry they may know.<\/li>\r\n\t<li>Visit the campus career center and alumni office to identify people with whom you can meet.<\/li>\r\n\t<li>Use online professional networking to find people whom you would like to talk with and learn from.<\/li>\r\n\t<li>Read local business journals and professional organization publications to identify people who have jobs that you want to learn more about. You can usually find these publications online or in person at your school library or public library.<span id=\"fwk-125752-fn05_095\" class=\"im_footnote\">[footnote]\u201cInformational Interview Tutorial: Identify People to Interview for Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_people.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_people.html<\/a> (accessed July 12, 2009).[\/footnote]<\/span><\/li>\r\n<\/ul>\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03_s03\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">How<\/em> to Ask for an Informational Interview<\/h2>\r\nInformational interviews are usually twenty to thirty minutes long and can take place in person or by phone. Once you identify the people with whom you would like to have an informational interview, it\u2019s time to contact each person and ask for a meeting. It\u2019s always best to request an informational interview in person because you have the opportunity to communicate verbally as well as nonverbally. Although it\u2019s appropriate to send a letter or e-mail to request an informational interview, it\u2019s best to call each person to request the interview or talk to him or her in person. If you use your communication skills, a personal conversation will be much more persuasive than a passive e-mail or letter, which could easily go unanswered.\r\n\r\nA telephone conversation should include an introduction along with the reason you are calling. Be clear that you are seeking information; don\u2019t frame your request as a veiled strategy for a job offer. If you are honest about learning about the industry, most people will take the time to help you. You might consider a telephone conversation like this:\r\n\r\n&nbsp;\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:\r\nMy name is Jorge Ebana, and I am a student at State University majoring in business administration. I was in Dr. Wolf\u2019s Creative Selling class on Thursday when you were a guest speaker. I really enjoyed your presentation. I especially enjoyed hearing about how you landed the XPress account.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:\r\nJorge, thank you so much for calling. I\u2019m really glad to hear that you found my presentation interesting. I enjoyed speaking to your class very much. Yes, the XPress account took a lot of work to land, but it\u2019s been a great relationship for all parties involved.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:\r\nAs you were speaking, I realized that as you described the research, preparation, presentation, and follow-up, what you do daily is something that I would really enjoy, too. You made me realize that sales could be the career I might want to pursue.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:\r\nJorge, that\u2019s so good to hear. I always like to share my experiences with young people so that they understand the rewards and the challenges involved in selling. Personally, I enjoy selling so much that I can\u2019t imagine doing anything else.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:\r\nI would really like to learn more about how you got into sales. It sounds like you had some very interesting positions at Intuit and CreditSys. I\u2019d like to hear about what\u2019s it\u2019s like to sell for a major corporation compared to a start-up company, and their differing advantages. Would it be possible to get together for twenty minutes or so? I\u2019d really like to learn more about your background in the field.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:\r\nWhy don\u2019t you drop by on Thursday morning at 8 o\u2019clock. We can touch base, and I can give you a quick tour of the office.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:\r\nThat would be perfect. I really appreciate your taking the time to help me.<\/p>\r\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:\r\nIt\u2019s my pleasure. I\u2019ll see you on Thursday morning.<\/p>\r\n&nbsp;\r\n\r\n<\/div>\r\nIf you use this type of approach when you are speaking with someone with whom you would like to meet, you increase your chances of getting a positive response. If you don\u2019t know the person or have a connection to him, it\u2019s still appropriate to call him directly to request an informational interview.\r\n\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03_s04\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">What<\/em> to Wear, Bring, and Ask on an Informational Interview<\/h2>\r\nJust like any sales call, business meeting, or job interview, you should always be prepared for an informational interview. Treat it as if it were a job interview and dress in a conservative, professional suit.<span id=\"fwk-125752-fn05_096\" class=\"im_footnote\">[footnote]Katharine Hansen, \u201cInformational Interviewing Do\u2019s and Don\u2019ts,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/informational_interviewing-dos-donts.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/informational_interviewing-dos-donts.html<\/a> (accessed July 20, 2009).[\/footnote]<\/span> Men should wear a white or light shirt, conservative tie, and dark-colored suit. Women should wear a skirt or pants with a blazer in a dark color. Some things the interview \u201cfashion police\u201d would tell you to avoid: too much aftershave or cologne, low-cut blouse or short skirt, wrinkled anything, and athletic-looking shoes or sandals.\r\n<div id=\"fwk-125752-ch05_s03_s03_s04_n01\" class=\"im_callout im_block\">\r\n<h3 class=\"im_title\">Link<\/h3>\r\nWhat Employers Want\r\n\r\nLearn about what employers expect when someone comes in for an informational interview or job interview.\r\n\r\n<a class=\"im_link\" href=\"http:\/\/www.blinkx.com\/watch-video\/testimonial-from-an-employer-dressing-for-a-job-interview-myjobpath-video-series\/oy8-P3FAHjEbV1IhQKudcw\" target=\"_blank\">http:\/\/www.blinkx.com\/watch-video\/testimonial-from-an-employer-dressing-for-a-job-interview-myjobpath-video-series\/oy8-P3FAHjEbV1IhQKudcw<\/a>\r\n<div class=\"im_copyright\">\r\n\r\nSource: Bay Area Video Coalition\r\n\r\n<\/div>\r\n<\/div>\r\nCome prepared as if it were a job interview, even if you already know the person with whom you are interviewing. That means doing research on the industry, company, and person before you arrive. Visit the company\u2019s Web site as well as those of competitors, research the industry on databases such as Hoovers.com, and do a search on Google to learn more about the person with whom you are interviewing. Also, look her up on LinkedIn, Plaxo.com, Ryze.com, or other professional social networking Web sites to learn more about her professional background before your meeting.\r\n\r\nBring extra copies of your r\u00e9sum\u00e9 printed on twenty-four-pound paper (this is also called r\u00e9sum\u00e9 paper; you can buy it at your campus bookstore or at any office supply store or Web site). It\u2019s best not to use regular copy paper as it is lightweight and doesn\u2019t provide strong nonverbal communication about your brand. You never know when the person with whom you are meeting will ask for an extra copy of your r\u00e9sum\u00e9. And, even if she already has a copy, she may not have it handy.<span id=\"fwk-125752-fn05_097\" class=\"im_footnote\">[footnote]Kate Lorenz, \u201cHow Does An Informational Interview Work?\u201d CareerBuilder, <a class=\"im_link\" href=\"http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work\" target=\"_blank\">http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work<\/a> (accessed July 20, 2009).[\/footnote]<\/span>\r\n\r\nThis is a perfect opportunity to bring samples of your work. See the <em class=\"im_emphasis\">Selling U<\/em> section in Chapter 6 \"Why and How People Buy: The Power of Understanding the Customer\" for some tips about how to put together a portfolio that helps you show and sell yourself. If you have had an internship, bring clean samples of any projects you worked on; the same is true for any student organizations, volunteer work, or community service that you have done. You should also include a few key class projects to demonstrate your versatility.\r\n\r\nNow prepare for the questions. Unlike a regular job interview, you have requested this meeting so you should be prepared to ask the questions. Keep the questions focused on learning about how your interviewer broke into the business and what he can share as a result of his experience. Here are some questions you might consider:\r\n<ul id=\"fwk-125752-ch05_s03_s03_s04_l01\" class=\"im_itemizedlist im_editable im_block\">\r\n\t<li>How did you decide to go into this field?<\/li>\r\n\t<li>What was your first job?<\/li>\r\n\t<li>How did you get to your current position?<\/li>\r\n\t<li>What was your favorite job?<\/li>\r\n\t<li>What is the best thing about your current job?<\/li>\r\n\t<li>What is your least favorite part of your job?<\/li>\r\n\t<li>What is the single most important attribute someone needs to have to be successful in this industry?<\/li>\r\n\t<li>What is the typical salary range for an entry-level job in this industry?<\/li>\r\n\t<li>What advice would you give to someone starting out in the industry?<\/li>\r\n\t<li>What is the outlook for the industry?<span id=\"fwk-125752-fn05_098\" class=\"im_footnote\">[footnote]\u201cInformational Interview Questions,\u201d Career Choice Guide, <a class=\"im_link\" href=\"http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html\" target=\"_blank\">http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html<\/a> (accessed July 20, 2009).[\/footnote]<\/span><\/li>\r\n<\/ul>\r\nIn addition to having your questions ready, also be ready to talk about your brand positioning points (review this concept in the <em class=\"im_emphasis\">Selling U<\/em> section in Chapter 1 \"The Power to Get What You Want in Life\"). Use your communication skills to make your experience and interest come alive in the interview. It\u2019s a good idea to offer to show the samples of your work while you are talking about why you are interested in pursuing a career path in the industry.\r\n\r\nTake the time to print out your questions so you are organized during the interview. Put your questions and spare copies of your r\u00e9sum\u00e9 in a professional portfolio or folder. Don\u2019t be afraid to refer to your questions and take notes during the interview; it\u2019s an excellent nonverbal cue that you think what the interviewer has to say is important.\r\n\r\nWrap up your informational interview by asking for your interviewee\u2019s business card. Also, ask for the names of some other people that you might be able to learn from; for example, \u201cI really enjoyed our conversation today, and I learned so much about the industry. You have helped me realize that I would like to pursue a career in sales. Can you give me the names of some other people I might be able to learn from?\u201d\r\n<div id=\"fwk-125752-ch05_s03_s03_s04_n02\" class=\"im_callout im_block\">\r\n<h3 class=\"im_title\">You\u2019ve Got the Power: Tips for Your Job Search<\/h3>\r\nKeep in Touch\r\n\r\nWhat about after the informational interview? Keep in touch. People who take the time to help students also want to know what is going on with the young job-seeking population. Send an e-mail or touch base by phone at least every four to six weeks. It\u2019s a great way to develop a relationship and network, even after you land your internship or job. Part of networking is providing exchange, and keeping in touch is your part of the bargain. When you keep in touch, your interviewer might be able to help you in the future; or better yet, you might be able to help her and return the favor.\r\n\r\n<\/div>\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03_s05\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">When<\/em> to Ask for an Informational Interview<\/h2>\r\nIt\u2019s always a good time to meet and learn from experienced people in the industry in which you are interested. However, you should actively pursue informational interviews when you are prepared with your r\u00e9sum\u00e9 and have compiled some samples of your work. Keep in mind that every contact you make is a selling opportunity for your personal brand so it\u2019s best to be ready as early as possible in your academic career. It\u2019s never too soon to prepare your r\u00e9sum\u00e9 even as you are building your experience with internships and other jobs. Whenever you meet someone interesting, follow up and ask him for an informational interview so you can learn more about how he got into the business.\r\n\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03_s06\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">Where<\/em> to Have an Informational Interview<\/h2>\r\nYour interviewee will most likely suggest a location for your meeting; it might be in her office, or you might meet for breakfast or lunch. Some informational interviews might take place by phone. The objective is to connect, learn, and network.\r\n\r\nWhatever the location, always prepare and dress for each informational interview as if it were a job interview. Also, always send a thank-you note to thank your interviewer for his time. You should send a thank-you e-mail and a handwritten thank-you note on the same day, so your interviewer will receive your e-mail followed by your handwritten note. That way, you leave a lasting impression and demonstrate your good etiquette.\r\n<div id=\"fwk-125752-ch05_s03_s03_s06_n01\" class=\"im_key_takeaways im_editable im_block\">\r\n<h3 class=\"im_title\">Key Takeaways<\/h3>\r\n<ul id=\"fwk-125752-ch05_s03_s03_s06_l01\" class=\"im_itemizedlist\">\r\n\t<li>An <strong class=\"im_emphasis im_bold\">informational interview<\/strong> is an underused career search method that includes a meeting with a professional to learn more about pursuing a career in a specific industry, profession, or job.<\/li>\r\n\t<li>You go on <strong class=\"im_emphasis im_bold\">informational interviews<\/strong> to learn what it\u2019s like to work in a particular industry, company or job, connect and network with people in the industry, and hone your interviewing skills.<\/li>\r\n\t<li>One thing you should <em class=\"im_emphasis\">never<\/em> do on an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> is ask for a job or internship. If the opportunity presents itself and your interviewer asks if you might be interested, it\u2019s appropriate to say yes. However, you should not be the one to initiate dialogue about the possibility of a position with the company.<\/li>\r\n\t<li>You should ask anyone who is in the industry or profession that you would like to pursue. It\u2019s a good idea to use your networking skills to identify people with whom you can have an informational interview. Professionals such as guest speakers in class, prominent executives, and those in local professional organizations are ideal people to ask for an informational interview.<\/li>\r\n\t<li>It\u2019s best to request an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> in person or by phone because you increase your chances for a positive response. You can also request an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> by letter or e-mail.<\/li>\r\n\t<li>Prepare for an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> as if it were a job interview, even if you already know the person. Research the company, bring extra copies of your r\u00e9sum\u00e9 and samples of your work, and prepare questions that you would like to discuss.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div id=\"fwk-125752-ch05_s03_s03_s06_n02\" class=\"im_exercises im_editable im_block\">\r\n<h3 class=\"im_title\">Exercises<\/h3>\r\n<ol id=\"fwk-125752-ch05_s03_s03_s06_l02\" class=\"im_orderedlist\">\r\n\t<li>Identify three people with whom you would like to have an informational interview. Write down each person\u2019s name, company, title, and phone number. Write a phone script that you would use when you call to ask for the interivew. Discuss your approach.<\/li>\r\n\t<li>Write down a list of six to eight questions that you would like to ask on each informational interview. Which questions would you ask on all informational interviews? Which questions would be specific to a particular interview? Why?<\/li>\r\n\t<li>How would you answer the following question on an informational interview: \u201cWhy do you want to pursue a career in (name of industry)?\u201d<\/li>\r\n\t<li>Identify at least four samples of your work that you would include in a binder when you go on informational interviews. Why would each one be included? What would you tell an interviewee about each sample? How would each sample demonstrate one of your brand positioning points?<\/li>\r\n\t<li>Write a thank-you e-mail and a handwritten thank-you note that you would send after an informational interview. Would you send both? Why or why not?<\/li>\r\n<\/ol>\r\n<\/div>\r\n<\/div>\r\n<\/div>","rendered":"<div class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><\/h2>\n<div id=\"fwk-125752-ch05_s03_n01\" class=\"bcc-box bcc-highlight im_editable im_block\">\n<h3 class=\"im_title\">Learning Objective<\/h3>\n<ol id=\"fwk-125752-ch05_s03_l01\" class=\"im_orderedlist\">\n<li>Learn about informational interviews and how they can help your career search.<\/li>\n<\/ol>\n<\/div>\n<p>\u201cFind someone who does what you want to do, then go talk to them.\u201d That\u2019s the advice that Ike Richman, vice president of public relations at Comcast-Spectacor consistently tells students when he is a guest speaker. That is the essence of what an <span class=\"im_margin_term\"><span class=\"im_glossterm\">informational interview<\/span><\/span> is: one-on-one communication that helps you learn about different industries and potential careers. You learned about the power of networking in the <em class=\"im_emphasis\">Selling U<\/em> section of Chapter 3 &#8220;The Power of Building Relationships: Putting Adaptive Selling to Work&#8221;. And informational interviews are one of the best ways to network. They are the ultimate in business communication because you are \u201ctrying on jobs for size to see if they fit you,\u201d according to Richard Nelson Bolles, author of <em class=\"im_emphasis\">What Color Is Your Parachute?<\/em> and the person who coined the term \u201cinformational interview.\u201d<span id=\"fwk-125752-fn05_085\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Background Information about Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_background.html (accessed July 12, 2009).\" id=\"return-footnote-67-1\" href=\"#footnote-67-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><\/span><\/p>\n<div id=\"fwk-125752-ch05_s03_s01\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\">What Is an Informational Interview?<\/h2>\n<p>An informational interview is exactly what it sounds like; it\u2019s an opportunity to learn about a particular profession, industry, or job.<span id=\"fwk-125752-fn05_086\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Background Information about Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_background.html (accessed July 12, 2009).\" id=\"return-footnote-67-2\" href=\"#footnote-67-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><\/span> That means that if you are interested in sales, you might meet with an account manager for a software company and talk to her about what it\u2019s like to be in sales. Or, if you think you want to pursue a job in advertising, you could meet with someone who works at an advertising agency. This gives you the chance to learn the inside story about what it takes to start a career and work in your target industry.<\/p>\n<p>You\u2019ve probably learned about several different professions in your classes; you most likely heard from guest speakers. And through your networking activities, chances are you\u2019ve met people who do what you think you want to do. But it\u2019s impossible to know exactly what career you want to pursue without getting some one-on-one information. What does the job entail? Will you be working with people out in the field or sitting at a desk? What kinds of opportunities are available for personal development? What kind of skills and experience do you need? Is this really a career you will enjoy? What\u2019s the best part of the job? What\u2019s the worst part of the job? All these are excellent questions to ask during an informational interview. Learn more about informational interviews by watching this video.<\/p>\n<div id=\"fwk-125752-ch05_s03_s01_n01\" class=\"im_video im_editable im_block\">\n<h3 class=\"im_title\">Video Clip<\/h3>\n<p>Informational Interviews<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"Informational Interview\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/oWyQlPLTksc?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Learn how to maximize them.<\/p>\n<div class=\"im_copyright\">\n<p>Source: Susan Ireland<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s02\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\">Ask for Information, Not a Job<\/h2>\n<p>Informational interviews are an excellent source of information and insight. In fact, you can gain knowledge through informational interviews that you might not be able to gain in any other way. It\u2019s important to note that informational interviews are <em class=\"im_emphasis\">not<\/em> the place to look for an internship or job.<span id=\"fwk-125752-fn05_087\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Never Ask for a Job,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_job.html (accessed July 12, 2009).\" id=\"return-footnote-67-3\" href=\"#footnote-67-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a><\/span> A job or an internship could result from an informational interview because it is a time to make an impression on someone, demonstrate your skills, and network. However, it\u2019s best to keep in mind that when you ask for an informational interview, you are asking for someone to take the time to share insights and information with you. If you ask the interviewer for a job, you misled the interviewer about the purpose of the meeting.<span id=\"fwk-125752-fn05_088\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Never Ask for a Job,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_job.html (accessed July 12, 2009).\" id=\"return-footnote-67-4\" href=\"#footnote-67-4\" aria-label=\"Footnote 4\"><sup class=\"footnote\">[4]<\/sup><\/a><\/span><\/p>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\">Informational Interviews Made Easy<\/h2>\n<p>Informational interviews are an excellent way to gather real-world information about your career direction. Here\u2019s a guide to everything you need to know to get the most out of informational interviews using the tenets of journalism. As a guide, remember the five <em class=\"im_emphasis\">W<\/em>s and an <em class=\"im_emphasis\">H<\/em>: who, what, when, where, why, and how.<\/p>\n<div id=\"fwk-125752-ch05_s03_s03_s01\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">Why<\/em> Go on Informational Interviews<\/h2>\n<p>You might think that if you shouldn\u2019t ask for a job, why bother going on an informational interview? There are plenty of reasons to pursue informational interviews.<\/p>\n<ul id=\"fwk-125752-ch05_s03_s03_s01_l01\" class=\"im_itemizedlist im_editable im_block\">\n<li>You can learn about what it is like to work in a particular industry, company, or job.<span id=\"fwk-125752-fn05_089\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_results.html (accessed July 12, 1009).\" id=\"return-footnote-67-5\" href=\"#footnote-67-5\" aria-label=\"Footnote 5\"><sup class=\"footnote\">[5]<\/sup><\/a><\/span><\/li>\n<li>You have the opportunity to get to know key people in the industry.<span id=\"fwk-125752-fn05_090\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_results.html (accessed July 12, 1009).\" id=\"return-footnote-67-6\" href=\"#footnote-67-6\" aria-label=\"Footnote 6\"><sup class=\"footnote\">[6]<\/sup><\/a><\/span><\/li>\n<li>You can learn about jobs that you didn\u2019t realize exist\u2014jobs that are open now or that might be open in the future.<span id=\"fwk-125752-fn05_091\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_results.html (accessed July 12, 1009).\" id=\"return-footnote-67-7\" href=\"#footnote-67-7\" aria-label=\"Footnote 7\"><sup class=\"footnote\">[7]<\/sup><\/a><\/span><\/li>\n<li>You can learn about where you might fit in a specific organization.<span id=\"fwk-125752-fn05_092\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_results.html (accessed July 12, 1009).\" id=\"return-footnote-67-8\" href=\"#footnote-67-8\" aria-label=\"Footnote 8\"><sup class=\"footnote\">[8]<\/sup><\/a><\/span><\/li>\n<li>You can ask for referrals for the names of other people in the industry or company with whom you can meet.<span id=\"fwk-125752-fn05_093\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interview Questions,\u201d Career Choice Guide, http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html (accessed July 20, 2009).\" id=\"return-footnote-67-9\" href=\"#footnote-67-9\" aria-label=\"Footnote 9\"><sup class=\"footnote\">[9]<\/sup><\/a><\/span><\/li>\n<li>You can hone your interviewing skills in a low-pressure environment.<\/li>\n<li>You can get \u201cinsider\u201d information that other job seekers might not get, because informational interviews are an underused approach.<span id=\"fwk-125752-fn05_094\" class=\"im_footnote\"><a class=\"footnote\" title=\"Kate Lorenz, \u201cHow Does an Informational Interview Work?\u201d CareerBuilder, http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work (accessed July 20, 2009).\" id=\"return-footnote-67-10\" href=\"#footnote-67-10\" aria-label=\"Footnote 10\"><sup class=\"footnote\">[10]<\/sup><\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03_s02\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">Who<\/em> to Ask for an Informational Interview<\/h2>\n<p>Here\u2019s where your networking skills come into play. Identify people who do what you want to do or do something that you think is interesting. Make a list of people using the following resources:<\/p>\n<ul id=\"fwk-125752-ch05_s03_s03_s02_l01\" class=\"im_itemizedlist im_editable im_block\">\n<li>Think of people in professional organizations you may have heard speak or may have met at an event.<\/li>\n<li>Think of guest speakers you may have heard speak in class or at a campus event.<\/li>\n<li>Talk to friends and family to get ideas for people they may know in the profession you want to learn more about.<\/li>\n<li>Talk to your professors about people in the industry they may know.<\/li>\n<li>Visit the campus career center and alumni office to identify people with whom you can meet.<\/li>\n<li>Use online professional networking to find people whom you would like to talk with and learn from.<\/li>\n<li>Read local business journals and professional organization publications to identify people who have jobs that you want to learn more about. You can usually find these publications online or in person at your school library or public library.<span id=\"fwk-125752-fn05_095\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interview Tutorial: Identify People to Interview for Informational Interviews,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/information_people.html (accessed July 12, 2009).\" id=\"return-footnote-67-11\" href=\"#footnote-67-11\" aria-label=\"Footnote 11\"><sup class=\"footnote\">[11]<\/sup><\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03_s03\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">How<\/em> to Ask for an Informational Interview<\/h2>\n<p>Informational interviews are usually twenty to thirty minutes long and can take place in person or by phone. Once you identify the people with whom you would like to have an informational interview, it\u2019s time to contact each person and ask for a meeting. It\u2019s always best to request an informational interview in person because you have the opportunity to communicate verbally as well as nonverbally. Although it\u2019s appropriate to send a letter or e-mail to request an informational interview, it\u2019s best to call each person to request the interview or talk to him or her in person. If you use your communication skills, a personal conversation will be much more persuasive than a passive e-mail or letter, which could easily go unanswered.<\/p>\n<p>A telephone conversation should include an introduction along with the reason you are calling. Be clear that you are seeking information; don\u2019t frame your request as a veiled strategy for a job offer. If you are honest about learning about the industry, most people will take the time to help you. You might consider a telephone conversation like this:<\/p>\n<p>&nbsp;<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:<br \/>\nMy name is Jorge Ebana, and I am a student at State University majoring in business administration. I was in Dr. Wolf\u2019s Creative Selling class on Thursday when you were a guest speaker. I really enjoyed your presentation. I especially enjoyed hearing about how you landed the XPress account.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:<br \/>\nJorge, thank you so much for calling. I\u2019m really glad to hear that you found my presentation interesting. I enjoyed speaking to your class very much. Yes, the XPress account took a lot of work to land, but it\u2019s been a great relationship for all parties involved.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:<br \/>\nAs you were speaking, I realized that as you described the research, preparation, presentation, and follow-up, what you do daily is something that I would really enjoy, too. You made me realize that sales could be the career I might want to pursue.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:<br \/>\nJorge, that\u2019s so good to hear. I always like to share my experiences with young people so that they understand the rewards and the challenges involved in selling. Personally, I enjoy selling so much that I can\u2019t imagine doing anything else.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:<br \/>\nI would really like to learn more about how you got into sales. It sounds like you had some very interesting positions at Intuit and CreditSys. I\u2019d like to hear about what\u2019s it\u2019s like to sell for a major corporation compared to a start-up company, and their differing advantages. Would it be possible to get together for twenty minutes or so? I\u2019d really like to learn more about your background in the field.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:<br \/>\nWhy don\u2019t you drop by on Thursday morning at 8 o\u2019clock. We can touch base, and I can give you a quick tour of the office.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">You<\/strong>:<br \/>\nThat would be perfect. I really appreciate your taking the time to help me.<\/p>\n<p style=\"padding-left: 30px;\"><strong class=\"im_emphasis im_bold\">Interviewer<\/strong>:<br \/>\nIt\u2019s my pleasure. I\u2019ll see you on Thursday morning.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p>If you use this type of approach when you are speaking with someone with whom you would like to meet, you increase your chances of getting a positive response. If you don\u2019t know the person or have a connection to him, it\u2019s still appropriate to call him directly to request an informational interview.<\/p>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03_s04\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">What<\/em> to Wear, Bring, and Ask on an Informational Interview<\/h2>\n<p>Just like any sales call, business meeting, or job interview, you should always be prepared for an informational interview. Treat it as if it were a job interview and dress in a conservative, professional suit.<span id=\"fwk-125752-fn05_096\" class=\"im_footnote\"><a class=\"footnote\" title=\"Katharine Hansen, \u201cInformational Interviewing Do\u2019s and Don\u2019ts,\u201d Quintessential Careers, http:\/\/www.quintcareers.com\/informational_interviewing-dos-donts.html (accessed July 20, 2009).\" id=\"return-footnote-67-12\" href=\"#footnote-67-12\" aria-label=\"Footnote 12\"><sup class=\"footnote\">[12]<\/sup><\/a><\/span> Men should wear a white or light shirt, conservative tie, and dark-colored suit. Women should wear a skirt or pants with a blazer in a dark color. Some things the interview \u201cfashion police\u201d would tell you to avoid: too much aftershave or cologne, low-cut blouse or short skirt, wrinkled anything, and athletic-looking shoes or sandals.<\/p>\n<div id=\"fwk-125752-ch05_s03_s03_s04_n01\" class=\"im_callout im_block\">\n<h3 class=\"im_title\">Link<\/h3>\n<p>What Employers Want<\/p>\n<p>Learn about what employers expect when someone comes in for an informational interview or job interview.<\/p>\n<p><a class=\"im_link\" href=\"http:\/\/www.blinkx.com\/watch-video\/testimonial-from-an-employer-dressing-for-a-job-interview-myjobpath-video-series\/oy8-P3FAHjEbV1IhQKudcw\" target=\"_blank\">http:\/\/www.blinkx.com\/watch-video\/testimonial-from-an-employer-dressing-for-a-job-interview-myjobpath-video-series\/oy8-P3FAHjEbV1IhQKudcw<\/a><\/p>\n<div class=\"im_copyright\">\n<p>Source: Bay Area Video Coalition<\/p>\n<\/div>\n<\/div>\n<p>Come prepared as if it were a job interview, even if you already know the person with whom you are interviewing. That means doing research on the industry, company, and person before you arrive. Visit the company\u2019s Web site as well as those of competitors, research the industry on databases such as Hoovers.com, and do a search on Google to learn more about the person with whom you are interviewing. Also, look her up on LinkedIn, Plaxo.com, Ryze.com, or other professional social networking Web sites to learn more about her professional background before your meeting.<\/p>\n<p>Bring extra copies of your r\u00e9sum\u00e9 printed on twenty-four-pound paper (this is also called r\u00e9sum\u00e9 paper; you can buy it at your campus bookstore or at any office supply store or Web site). It\u2019s best not to use regular copy paper as it is lightweight and doesn\u2019t provide strong nonverbal communication about your brand. You never know when the person with whom you are meeting will ask for an extra copy of your r\u00e9sum\u00e9. And, even if she already has a copy, she may not have it handy.<span id=\"fwk-125752-fn05_097\" class=\"im_footnote\"><a class=\"footnote\" title=\"Kate Lorenz, \u201cHow Does An Informational Interview Work?\u201d CareerBuilder, http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work (accessed July 20, 2009).\" id=\"return-footnote-67-13\" href=\"#footnote-67-13\" aria-label=\"Footnote 13\"><sup class=\"footnote\">[13]<\/sup><\/a><\/span><\/p>\n<p>This is a perfect opportunity to bring samples of your work. See the <em class=\"im_emphasis\">Selling U<\/em> section in Chapter 6 &#8220;Why and How People Buy: The Power of Understanding the Customer&#8221; for some tips about how to put together a portfolio that helps you show and sell yourself. If you have had an internship, bring clean samples of any projects you worked on; the same is true for any student organizations, volunteer work, or community service that you have done. You should also include a few key class projects to demonstrate your versatility.<\/p>\n<p>Now prepare for the questions. Unlike a regular job interview, you have requested this meeting so you should be prepared to ask the questions. Keep the questions focused on learning about how your interviewer broke into the business and what he can share as a result of his experience. Here are some questions you might consider:<\/p>\n<ul id=\"fwk-125752-ch05_s03_s03_s04_l01\" class=\"im_itemizedlist im_editable im_block\">\n<li>How did you decide to go into this field?<\/li>\n<li>What was your first job?<\/li>\n<li>How did you get to your current position?<\/li>\n<li>What was your favorite job?<\/li>\n<li>What is the best thing about your current job?<\/li>\n<li>What is your least favorite part of your job?<\/li>\n<li>What is the single most important attribute someone needs to have to be successful in this industry?<\/li>\n<li>What is the typical salary range for an entry-level job in this industry?<\/li>\n<li>What advice would you give to someone starting out in the industry?<\/li>\n<li>What is the outlook for the industry?<span id=\"fwk-125752-fn05_098\" class=\"im_footnote\"><a class=\"footnote\" title=\"\u201cInformational Interview Questions,\u201d Career Choice Guide, http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html (accessed July 20, 2009).\" id=\"return-footnote-67-14\" href=\"#footnote-67-14\" aria-label=\"Footnote 14\"><sup class=\"footnote\">[14]<\/sup><\/a><\/span><\/li>\n<\/ul>\n<p>In addition to having your questions ready, also be ready to talk about your brand positioning points (review this concept in the <em class=\"im_emphasis\">Selling U<\/em> section in Chapter 1 &#8220;The Power to Get What You Want in Life&#8221;). Use your communication skills to make your experience and interest come alive in the interview. It\u2019s a good idea to offer to show the samples of your work while you are talking about why you are interested in pursuing a career path in the industry.<\/p>\n<p>Take the time to print out your questions so you are organized during the interview. Put your questions and spare copies of your r\u00e9sum\u00e9 in a professional portfolio or folder. Don\u2019t be afraid to refer to your questions and take notes during the interview; it\u2019s an excellent nonverbal cue that you think what the interviewer has to say is important.<\/p>\n<p>Wrap up your informational interview by asking for your interviewee\u2019s business card. Also, ask for the names of some other people that you might be able to learn from; for example, \u201cI really enjoyed our conversation today, and I learned so much about the industry. You have helped me realize that I would like to pursue a career in sales. Can you give me the names of some other people I might be able to learn from?\u201d<\/p>\n<div id=\"fwk-125752-ch05_s03_s03_s04_n02\" class=\"im_callout im_block\">\n<h3 class=\"im_title\">You\u2019ve Got the Power: Tips for Your Job Search<\/h3>\n<p>Keep in Touch<\/p>\n<p>What about after the informational interview? Keep in touch. People who take the time to help students also want to know what is going on with the young job-seeking population. Send an e-mail or touch base by phone at least every four to six weeks. It\u2019s a great way to develop a relationship and network, even after you land your internship or job. Part of networking is providing exchange, and keeping in touch is your part of the bargain. When you keep in touch, your interviewer might be able to help you in the future; or better yet, you might be able to help her and return the favor.<\/p>\n<\/div>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03_s05\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">When<\/em> to Ask for an Informational Interview<\/h2>\n<p>It\u2019s always a good time to meet and learn from experienced people in the industry in which you are interested. However, you should actively pursue informational interviews when you are prepared with your r\u00e9sum\u00e9 and have compiled some samples of your work. Keep in mind that every contact you make is a selling opportunity for your personal brand so it\u2019s best to be ready as early as possible in your academic career. It\u2019s never too soon to prepare your r\u00e9sum\u00e9 even as you are building your experience with internships and other jobs. Whenever you meet someone interesting, follow up and ask him for an informational interview so you can learn more about how he got into the business.<\/p>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03_s06\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><em class=\"im_emphasis im_bolditalic\">Where<\/em> to Have an Informational Interview<\/h2>\n<p>Your interviewee will most likely suggest a location for your meeting; it might be in her office, or you might meet for breakfast or lunch. Some informational interviews might take place by phone. The objective is to connect, learn, and network.<\/p>\n<p>Whatever the location, always prepare and dress for each informational interview as if it were a job interview. Also, always send a thank-you note to thank your interviewer for his time. You should send a thank-you e-mail and a handwritten thank-you note on the same day, so your interviewer will receive your e-mail followed by your handwritten note. That way, you leave a lasting impression and demonstrate your good etiquette.<\/p>\n<div id=\"fwk-125752-ch05_s03_s03_s06_n01\" class=\"im_key_takeaways im_editable im_block\">\n<h3 class=\"im_title\">Key Takeaways<\/h3>\n<ul id=\"fwk-125752-ch05_s03_s03_s06_l01\" class=\"im_itemizedlist\">\n<li>An <strong class=\"im_emphasis im_bold\">informational interview<\/strong> is an underused career search method that includes a meeting with a professional to learn more about pursuing a career in a specific industry, profession, or job.<\/li>\n<li>You go on <strong class=\"im_emphasis im_bold\">informational interviews<\/strong> to learn what it\u2019s like to work in a particular industry, company or job, connect and network with people in the industry, and hone your interviewing skills.<\/li>\n<li>One thing you should <em class=\"im_emphasis\">never<\/em> do on an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> is ask for a job or internship. If the opportunity presents itself and your interviewer asks if you might be interested, it\u2019s appropriate to say yes. However, you should not be the one to initiate dialogue about the possibility of a position with the company.<\/li>\n<li>You should ask anyone who is in the industry or profession that you would like to pursue. It\u2019s a good idea to use your networking skills to identify people with whom you can have an informational interview. Professionals such as guest speakers in class, prominent executives, and those in local professional organizations are ideal people to ask for an informational interview.<\/li>\n<li>It\u2019s best to request an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> in person or by phone because you increase your chances for a positive response. You can also request an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> by letter or e-mail.<\/li>\n<li>Prepare for an <strong class=\"im_emphasis im_bold\">informational interview<\/strong> as if it were a job interview, even if you already know the person. Research the company, bring extra copies of your r\u00e9sum\u00e9 and samples of your work, and prepare questions that you would like to discuss.<\/li>\n<\/ul>\n<\/div>\n<div id=\"fwk-125752-ch05_s03_s03_s06_n02\" class=\"im_exercises im_editable im_block\">\n<h3 class=\"im_title\">Exercises<\/h3>\n<ol id=\"fwk-125752-ch05_s03_s03_s06_l02\" class=\"im_orderedlist\">\n<li>Identify three people with whom you would like to have an informational interview. Write down each person\u2019s name, company, title, and phone number. Write a phone script that you would use when you call to ask for the interivew. Discuss your approach.<\/li>\n<li>Write down a list of six to eight questions that you would like to ask on each informational interview. Which questions would you ask on all informational interviews? Which questions would be specific to a particular interview? Why?<\/li>\n<li>How would you answer the following question on an informational interview: \u201cWhy do you want to pursue a career in (name of industry)?\u201d<\/li>\n<li>Identify at least four samples of your work that you would include in a binder when you go on informational interviews. Why would each one be included? What would you tell an interviewee about each sample? How would each sample demonstrate one of your brand positioning points?<\/li>\n<li>Write a thank-you e-mail and a handwritten thank-you note that you would send after an informational interview. Would you send both? Why or why not?<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-67\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Powerful Selling. <strong>Authored by<\/strong>: Anonymous. <strong>Provided by<\/strong>: Anonymous. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/2012books.lardbucket.org\/books\/powerful-selling\/\">http:\/\/2012books.lardbucket.org\/books\/powerful-selling\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">All rights reserved content<\/div><ul class=\"citation-list\"><li>Informational Interview. <strong>Authored by<\/strong>: susanirelandresumes. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/youtu.be\/oWyQlPLTksc\">https:\/\/youtu.be\/oWyQlPLTksc<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-67-1\">\u201cInformational Interviewing Tutorial: Background Information about Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_background.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_background.html<\/a> (accessed July 12, 2009). <a href=\"#return-footnote-67-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-67-2\">\u201cInformational Interviewing Tutorial: Background Information about Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_background.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_background.html<\/a> (accessed July 12, 2009). <a href=\"#return-footnote-67-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-67-3\">\u201cInformational Interviewing Tutorial: Never Ask for a Job,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_job.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_job.html<\/a> (accessed July 12, 2009). <a href=\"#return-footnote-67-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><li id=\"footnote-67-4\">\u201cInformational Interviewing Tutorial: Never Ask for a Job,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_job.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_job.html<\/a> (accessed July 12, 2009). <a href=\"#return-footnote-67-4\" class=\"return-footnote\" aria-label=\"Return to footnote 4\">&crarr;<\/a><\/li><li id=\"footnote-67-5\">\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009). <a href=\"#return-footnote-67-5\" class=\"return-footnote\" aria-label=\"Return to footnote 5\">&crarr;<\/a><\/li><li id=\"footnote-67-6\">\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009). <a href=\"#return-footnote-67-6\" class=\"return-footnote\" aria-label=\"Return to footnote 6\">&crarr;<\/a><\/li><li id=\"footnote-67-7\">\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009). <a href=\"#return-footnote-67-7\" class=\"return-footnote\" aria-label=\"Return to footnote 7\">&crarr;<\/a><\/li><li id=\"footnote-67-8\">\u201cInformational Interviewing Tutorial: Potential Results of Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_results.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_results.html<\/a> (accessed July 12, 1009). <a href=\"#return-footnote-67-8\" class=\"return-footnote\" aria-label=\"Return to footnote 8\">&crarr;<\/a><\/li><li id=\"footnote-67-9\">\u201cInformational Interview Questions,\u201d Career Choice Guide, <a class=\"im_link\" href=\"http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html\" target=\"_blank\">http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html<\/a> (accessed July 20, 2009). <a href=\"#return-footnote-67-9\" class=\"return-footnote\" aria-label=\"Return to footnote 9\">&crarr;<\/a><\/li><li id=\"footnote-67-10\">Kate Lorenz, \u201cHow Does an Informational Interview Work?\u201d CareerBuilder, <a class=\"im_link\" href=\"http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work\" target=\"_blank\">http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work<\/a> (accessed July 20, 2009). <a href=\"#return-footnote-67-10\" class=\"return-footnote\" aria-label=\"Return to footnote 10\">&crarr;<\/a><\/li><li id=\"footnote-67-11\">\u201cInformational Interview Tutorial: Identify People to Interview for Informational Interviews,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/information_people.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/information_people.html<\/a> (accessed July 12, 2009). <a href=\"#return-footnote-67-11\" class=\"return-footnote\" aria-label=\"Return to footnote 11\">&crarr;<\/a><\/li><li id=\"footnote-67-12\">Katharine Hansen, \u201cInformational Interviewing Do\u2019s and Don\u2019ts,\u201d Quintessential Careers, <a class=\"im_link\" href=\"http:\/\/www.quintcareers.com\/informational_interviewing-dos-donts.html\" target=\"_blank\">http:\/\/www.quintcareers.com\/informational_interviewing-dos-donts.html<\/a> (accessed July 20, 2009). <a href=\"#return-footnote-67-12\" class=\"return-footnote\" aria-label=\"Return to footnote 12\">&crarr;<\/a><\/li><li id=\"footnote-67-13\">Kate Lorenz, \u201cHow Does An Informational Interview Work?\u201d CareerBuilder, <a class=\"im_link\" href=\"http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work\" target=\"_blank\">http:\/\/www.careerbuilder.com\/Article\/CB-481-Getting-Ahead-How-Does-an-Informational-Interview-Work<\/a> (accessed July 20, 2009). <a href=\"#return-footnote-67-13\" class=\"return-footnote\" aria-label=\"Return to footnote 13\">&crarr;<\/a><\/li><li id=\"footnote-67-14\">\u201cInformational Interview Questions,\u201d Career Choice Guide, <a class=\"im_link\" href=\"http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html\" target=\"_blank\">http:\/\/www.careerchoiceguide.com\/informational-interview-questions.html<\/a> (accessed July 20, 2009). <a href=\"#return-footnote-67-14\" class=\"return-footnote\" aria-label=\"Return to footnote 14\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":9,"menu_order":4,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"Powerful Selling\",\"author\":\"Anonymous\",\"organization\":\"Anonymous\",\"url\":\"http:\/\/2012books.lardbucket.org\/books\/powerful-selling\/\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"},{\"type\":\"copyrighted_video\",\"description\":\"Informational Interview\",\"author\":\"susanirelandresumes\",\"organization\":\"\",\"url\":\"https:\/\/youtu.be\/oWyQlPLTksc\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-67","chapter","type-chapter","status-publish","hentry"],"part":55,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":3,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/67\/revisions"}],"predecessor-version":[{"id":269,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/67\/revisions\/269"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/parts\/55"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapters\/67\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/media?parent=67"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/pressbooks\/v2\/chapter-type?post=67"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/contributor?post=67"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/cerritos-sales-1\/wp-json\/wp\/v2\/license?post=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}