Module: Managing Processes
Why does Managing Processes matter?
Take this pre-test to see what you already know about the concepts in this section. The pre-test does not count toward your grade, but will help you plan where to focus your time and effort as you study. The pre-test is optional.
Define operations management in manufacturing and production businesses
| Reading: Operations Management in Manufacturing and Production | |
| Self-Check: Operations Management |
Describe four major types of facility layouts: process, product, cellular and fixed position
| Reading: Facility Layouts | |
| Self-Check: Facility Layouts |
focus
Identify existing and emerging technologies that are changing the way that goods are produced and delivered
| Reading: The Technology of Goods Production | |
| Self-Check: Technology and Production of Goods |
Define operations management in service businesses
| Reading: Operations Management for Service Providers | |
| Self-Check: Operations Management in Service Businesses |
Explain the scheduling tools (Gantt and PERT) that are used to increase operations efficiency
| Reading: Graphical Tools: Gantt and PERT Charts | |
| Self-Check: Scheduling Tools |
Explain the importance of logistics and supply chain management
| Reading: Supply Chain Management | |
| Self-Check: Logistics and Supply Chain Management |
focus
Identify the techniques that are available to ensure high-quality goods and services (Six Sigma, TQM, SPC) and describe the costs of poor quality
| Reading: Producing for Quality | |
| Reading: Outsourcing | |
| Self-Check: Quality of Goods and Services |
Managing Processes
You can take this quiz twice. Your highest score will count as your grade. Don’t wait until the last minute to take the quiz – take the quiz early so you’ll have plenty of time to study and improve your grade on your second attempt.