{"id":2872,"date":"2015-06-15T06:03:49","date_gmt":"2015-06-15T06:03:49","guid":{"rendered":"https:\/\/courses.candelalearning.com\/masterybusiness1xngcxmaster\/?post_type=chapter&#038;p=2872"},"modified":"2015-07-11T06:44:36","modified_gmt":"2015-07-11T06:44:36","slug":"warranties-2","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/chapter\/warranties-2\/","title":{"raw":"Reading: Warranties","rendered":"Reading: Warranties"},"content":{"raw":"<h2 class=\"im_title im_editable im_block\">Types of Warranties<\/h2>\r\nA <span class=\"im_margin_term\"><span class=\"im_glossterm\">warranty<\/span><\/span> is a guarantee that a product meets certain standards of performance. In the United States, warranties are established by the <span class=\"im_margin_term\"><span class=\"im_glossterm\">Uniform Commercial Code (UCC)<\/span><\/span>, a system of statutes designed to make commercial transactions consistent in all fifty states. Under the UCC, a warranty is based on contract law and, as such, constitutes a binding promise. If this promise\u2014the promise that a product meets certain standards of performance\u2014isn\u2019t fulfilled, the buyer may bring a claim of product liability against the seller or maker of the promise.\r\n<h3 class=\"im_title im_editable im_block\">Express Warranties<\/h3>\r\nAn <span class=\"im_margin_term\"><span class=\"im_glossterm\">express warranty<\/span><\/span> is created when a seller affirms that a product meets certain standards of quality, description, performance, or condition. The seller can make an express warranty in any of the following three ways:\r\n<ol id=\"collins-ch16_s04_s01_s03_s02_l01\" class=\"im_itemizedlist im_editable im_block\">\r\n\t<li>By describing the product<\/li>\r\n\t<li>By making a promise of fact about the product<\/li>\r\n\t<li>By providing a model or sample of the product<\/li>\r\n<\/ol>\r\nSellers aren\u2019t obligated to make express warranties. When they do make them, it\u2019s usually made through advertisements, catalogs, and so forth, but they needn\u2019t be made in writing; they can be oral or even inferred from the seller\u2019s behavior. They\u2019re valid even if they\u2019re made by mistake.\r\n<h3 class=\"im_title im_editable im_block\">Implied Warranties<\/h3>\r\nThere are two types of <span class=\"im_margin_term\"><span class=\"im_glossterm\">implied warranties<\/span><\/span>\u2014that is, warranties that arise automatically out of transactions:\r\n<ol id=\"collins-ch16_s04_s01_s03_s03_l01\" class=\"im_itemizedlist im_editable im_block\">\r\n\t<li>In making an <em class=\"im_emphasis\">implied warranty of merchantability<\/em>, the seller states that the product is reasonably fit for ordinary use. In selling you a ladder, for example, Ladders \u2019N\u2019 Things affirms that it satisfies any promises made on its packaging, meets average standards of quality, and should be acceptable to other users.<\/li>\r\n\t<li>An <em class=\"im_emphasis\">implied warranty of fitness for a particular purpose<\/em> affirms that the product is fit for some specific use. Let\u2019s say, for example, that you had asked the manager at Ladders \u2019N\u2019 Things whether the ladder you had in mind was fit for holding a scaffolding platform for painting a house; if the manager had assured you that it was, he would have created an implied warranty of fitness for a particular purpose.<\/li>\r\n<\/ol>\r\nTable 1, \"What Warranties Promise,\" below provides a more complete overview of the different types of warranties, including more-detailed descriptions of the promises that may be entailed by each.\r\n<table cellspacing=\"0\" cellpadding=\"0\">\r\n<thead>\r\n<tr>\r\n<th>Type of Warranty<\/th>\r\n<th>Means by Which the Warranty May Be Created<\/th>\r\n<th>Promises Entailed by the Warranty<\/th>\r\n<\/tr>\r\n<\/thead>\r\n<tbody>\r\n<tr>\r\n<td>Express warranty<\/td>\r\n<td>Seller confirms that product conforms to the following:\r\n<ul id=\"collins-ch16_s04_s01_s03_s03_l02\" class=\"im_itemizedlist\">\r\n\t<li>All statements of fact or promise made about it<\/li>\r\n\t<li>Any description of it<\/li>\r\n\t<li>Any model or sample of it<\/li>\r\n<\/ul>\r\n<\/td>\r\n<td>Product meets certain standards of quality, description, performance, or condition<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Implied warranty of merchantability<\/td>\r\n<td>Law implies certain promises<\/td>\r\n<td>Product:\r\n<ul id=\"collins-ch16_s04_s01_s03_s03_l03\" class=\"im_itemizedlist\">\r\n\t<li>Is fit for ordinary purposes for which it\u2019s used<\/li>\r\n\t<li>Is adequately contained, packaged, and labeled<\/li>\r\n\t<li>Is of an even kind, quality, and quantity within each unit<\/li>\r\n\t<li>Conforms to any promise or statement of fact made on container or label<\/li>\r\n\t<li>Passes without objection in the trade<\/li>\r\n\t<li>Meets a fair, average, or middle range of quality<\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Implied warranty of fitness for a particular purpose<\/td>\r\n<td>Law implies certain promises<\/td>\r\n<td>Product is fit for the purpose for which the buyer acquires it <em class=\"im_emphasis\">if<\/em>\r\n<ul id=\"collins-ch16_s04_s01_s03_s03_l04\" class=\"im_itemizedlist\">\r\n\t<li>Seller has reason to know the particular purpose for which it will be used<\/li>\r\n\t<li>Seller makes a statement that it will serve that purpose<\/li>\r\n\t<li>Buyer relies on seller\u2019s statement and purchases it<\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<em class=\"im_emphasis\">Source<\/em>: Adapted from Henry R. Cheesman, <em class=\"im_emphasis\">Contemporary Business and Online Commerce Law: Legal, Internet, Ethical, and Global Environments<\/em>, 5th ed. (Upper Saddle River, NJ: Pearson Education, 2006), 366.\r\n\r\nWhat kinds of warranties did you receive when you bought your ladder? Naturally, you received implied warranties of merchantability, which arose out of your transaction with Ladders \u2019N\u2019 Things. You also received an implied warranty of fitness for a particular purpose (that the ladder would hold a scaffolding platform) and an express warranty (that it would a bear a weight of three hundred pounds per rung).\r\n\r\nDo you have a case for product liability on grounds of breach of warranty? Arguably, says your lawyer, Ladders \u2019N\u2019 Things breached an implied warranty of merchantability because it sold you a ladder with a defect (corrosion damage) that made it unfit for ordinary use. It\u2019s also possible that the retailer breached an express warranty\u2014the manager\u2019s assurance that the ladder would bear a weight of three hundred pounds per rung. First, the court will want to know whether that express warranty was a contributing factor\u2014not necessarily the sole factor\u2014in your decision to buy the ladder. If not, you probably can\u2019t recover for breach of the express warranty.\r\n\r\nSecond, there\u2019s the complex issue of whether that express warranty was tantamount to an assurance that the ladder could be used for such a job as roofing. Apparently your uncle thought it was, but that will be a matter for your lawyer to argue and the court to decide. It will all depend, in other words, on the flexibility and fairness of the legal system.","rendered":"<h2 class=\"im_title im_editable im_block\">Types of Warranties<\/h2>\n<p>A <span class=\"im_margin_term\"><span class=\"im_glossterm\">warranty<\/span><\/span> is a guarantee that a product meets certain standards of performance. In the United States, warranties are established by the <span class=\"im_margin_term\"><span class=\"im_glossterm\">Uniform Commercial Code (UCC)<\/span><\/span>, a system of statutes designed to make commercial transactions consistent in all fifty states. Under the UCC, a warranty is based on contract law and, as such, constitutes a binding promise. If this promise\u2014the promise that a product meets certain standards of performance\u2014isn\u2019t fulfilled, the buyer may bring a claim of product liability against the seller or maker of the promise.<\/p>\n<h3 class=\"im_title im_editable im_block\">Express Warranties<\/h3>\n<p>An <span class=\"im_margin_term\"><span class=\"im_glossterm\">express warranty<\/span><\/span> is created when a seller affirms that a product meets certain standards of quality, description, performance, or condition. The seller can make an express warranty in any of the following three ways:<\/p>\n<ol id=\"collins-ch16_s04_s01_s03_s02_l01\" class=\"im_itemizedlist im_editable im_block\">\n<li>By describing the product<\/li>\n<li>By making a promise of fact about the product<\/li>\n<li>By providing a model or sample of the product<\/li>\n<\/ol>\n<p>Sellers aren\u2019t obligated to make express warranties. When they do make them, it\u2019s usually made through advertisements, catalogs, and so forth, but they needn\u2019t be made in writing; they can be oral or even inferred from the seller\u2019s behavior. They\u2019re valid even if they\u2019re made by mistake.<\/p>\n<h3 class=\"im_title im_editable im_block\">Implied Warranties<\/h3>\n<p>There are two types of <span class=\"im_margin_term\"><span class=\"im_glossterm\">implied warranties<\/span><\/span>\u2014that is, warranties that arise automatically out of transactions:<\/p>\n<ol id=\"collins-ch16_s04_s01_s03_s03_l01\" class=\"im_itemizedlist im_editable im_block\">\n<li>In making an <em class=\"im_emphasis\">implied warranty of merchantability<\/em>, the seller states that the product is reasonably fit for ordinary use. In selling you a ladder, for example, Ladders \u2019N\u2019 Things affirms that it satisfies any promises made on its packaging, meets average standards of quality, and should be acceptable to other users.<\/li>\n<li>An <em class=\"im_emphasis\">implied warranty of fitness for a particular purpose<\/em> affirms that the product is fit for some specific use. Let\u2019s say, for example, that you had asked the manager at Ladders \u2019N\u2019 Things whether the ladder you had in mind was fit for holding a scaffolding platform for painting a house; if the manager had assured you that it was, he would have created an implied warranty of fitness for a particular purpose.<\/li>\n<\/ol>\n<p>Table 1, &#8220;What Warranties Promise,&#8221; below provides a more complete overview of the different types of warranties, including more-detailed descriptions of the promises that may be entailed by each.<\/p>\n<table cellpadding=\"0\" style=\"border-spacing: 0px;\">\n<thead>\n<tr>\n<th>Type of Warranty<\/th>\n<th>Means by Which the Warranty May Be Created<\/th>\n<th>Promises Entailed by the Warranty<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Express warranty<\/td>\n<td>Seller confirms that product conforms to the following:<\/p>\n<ul id=\"collins-ch16_s04_s01_s03_s03_l02\" class=\"im_itemizedlist\">\n<li>All statements of fact or promise made about it<\/li>\n<li>Any description of it<\/li>\n<li>Any model or sample of it<\/li>\n<\/ul>\n<\/td>\n<td>Product meets certain standards of quality, description, performance, or condition<\/td>\n<\/tr>\n<tr>\n<td>Implied warranty of merchantability<\/td>\n<td>Law implies certain promises<\/td>\n<td>Product:<\/p>\n<ul id=\"collins-ch16_s04_s01_s03_s03_l03\" class=\"im_itemizedlist\">\n<li>Is fit for ordinary purposes for which it\u2019s used<\/li>\n<li>Is adequately contained, packaged, and labeled<\/li>\n<li>Is of an even kind, quality, and quantity within each unit<\/li>\n<li>Conforms to any promise or statement of fact made on container or label<\/li>\n<li>Passes without objection in the trade<\/li>\n<li>Meets a fair, average, or middle range of quality<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Implied warranty of fitness for a particular purpose<\/td>\n<td>Law implies certain promises<\/td>\n<td>Product is fit for the purpose for which the buyer acquires it <em class=\"im_emphasis\">if<\/em><\/p>\n<ul id=\"collins-ch16_s04_s01_s03_s03_l04\" class=\"im_itemizedlist\">\n<li>Seller has reason to know the particular purpose for which it will be used<\/li>\n<li>Seller makes a statement that it will serve that purpose<\/li>\n<li>Buyer relies on seller\u2019s statement and purchases it<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em class=\"im_emphasis\">Source<\/em>: Adapted from Henry R. Cheesman, <em class=\"im_emphasis\">Contemporary Business and Online Commerce Law: Legal, Internet, Ethical, and Global Environments<\/em>, 5th ed. (Upper Saddle River, NJ: Pearson Education, 2006), 366.<\/p>\n<p>What kinds of warranties did you receive when you bought your ladder? Naturally, you received implied warranties of merchantability, which arose out of your transaction with Ladders \u2019N\u2019 Things. You also received an implied warranty of fitness for a particular purpose (that the ladder would hold a scaffolding platform) and an express warranty (that it would a bear a weight of three hundred pounds per rung).<\/p>\n<p>Do you have a case for product liability on grounds of breach of warranty? Arguably, says your lawyer, Ladders \u2019N\u2019 Things breached an implied warranty of merchantability because it sold you a ladder with a defect (corrosion damage) that made it unfit for ordinary use. It\u2019s also possible that the retailer breached an express warranty\u2014the manager\u2019s assurance that the ladder would bear a weight of three hundred pounds per rung. First, the court will want to know whether that express warranty was a contributing factor\u2014not necessarily the sole factor\u2014in your decision to buy the ladder. If not, you probably can\u2019t recover for breach of the express warranty.<\/p>\n<p>Second, there\u2019s the complex issue of whether that express warranty was tantamount to an assurance that the ladder could be used for such a job as roofing. Apparently your uncle thought it was, but that will be a matter for your lawyer to argue and the court to decide. It will all depend, in other words, on the flexibility and fairness of the legal system.<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-2872\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Revision and adaptation. <strong>Authored by<\/strong>: Linda Williams and Lumen Learning. <strong>Provided by<\/strong>: Tidewater Community College. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>An Introduction to Business. <strong>Authored by<\/strong>: Anonymous. <strong>Provided by<\/strong>: Anonymous. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/2012books.lardbucket.org\/books\/an-introduction-to-business-v2.0\/s20-04-product-liability.html\">http:\/\/2012books.lardbucket.org\/books\/an-introduction-to-business-v2.0\/s20-04-product-liability.html<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":7,"menu_order":17,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"An Introduction to Business\",\"author\":\"Anonymous\",\"organization\":\"Anonymous\",\"url\":\"http:\/\/2012books.lardbucket.org\/books\/an-introduction-to-business-v2.0\/s20-04-product-liability.html\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"},{\"type\":\"original\",\"description\":\"Revision and adaptation\",\"author\":\"Linda Williams and Lumen Learning\",\"organization\":\"Tidewater Community College\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"2f68be4d-0d1c-4677-82f1-f551b23d9465","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-2872","chapter","type-chapter","status-publish","hentry"],"part":84,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/chapters\/2872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/wp\/v2\/users\/7"}],"version-history":[{"count":9,"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/chapters\/2872\/revisions"}],"predecessor-version":[{"id":4937,"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/chapters\/2872\/revisions\/4937"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/parts\/84"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/chapters\/2872\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/wp\/v2\/media?parent=2872"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/pressbooks\/v2\/chapter-type?post=2872"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/wp\/v2\/contributor?post=2872"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/wp-json\/wp\/v2\/license?post=2872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}