{"id":3752,"date":"2015-06-26T21:52:24","date_gmt":"2015-06-26T21:52:24","guid":{"rendered":"https:\/\/courses.candelalearning.com\/masterybusiness1xngcxmaster\/?post_type=chapter&p=3752"},"modified":"2015-07-12T15:16:58","modified_gmt":"2015-07-12T15:16:58","slug":"outcome-define-operations-management-in-service-businesses","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/chapter\/outcome-define-operations-management-in-service-businesses\/","title":{"raw":"Outcome: Operations Management in Service Businesses","rendered":"Outcome: Operations Management in Service Businesses"},"content":{"raw":"

What you\u2019ll learn to do: describe\u00a0operations management in service businesses<\/h2>\r\nService providers don't produce tangible goods in a factory as we saw with the JetBoards and Peeps, but operations management is every bit as critical for this sector as it is for\u00a0manufacturing.\r\n\r\n[caption id=\"attachment_3801\" align=\"alignright\" width=\"256\"]\"Photo<\/a> Moscow, Izmailovo Hotel complex[\/caption]\r\n\r\nConsider\u00a0the Izmailovo Hotel in Moscow shown in the photograph above. Built to house athletes during the 1980 Olympics, the complex has 7,500 guest rooms and is currently the largest hotel in the world. Think about cleaning all those rooms\u2014in four thirty-story-high towers\u2014or checking in the thousands of guests. No small operation! Although the Izmailovo doesn't produce a tangible good, it relies on\u00a0many of the same operations management principles used in manufacturing to keep itself running (and profitable).\r\n

LEARNING ACTIVITIES<\/h3>\r\nThe learning activities for this section include:\r\n