{"id":491,"date":"2015-04-21T22:41:16","date_gmt":"2015-04-21T22:41:16","guid":{"rendered":"https:\/\/courses.candelalearning.com\/masterybusiness1xngcxmaster\/?post_type=chapter&p=491"},"modified":"2015-07-12T15:28:53","modified_gmt":"2015-07-12T15:28:53","slug":"putting-it-together-12","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/clinton-introbusinesswmopen\/chapter\/putting-it-together-12\/","title":{"raw":"Putting It Together: Managing Processes","rendered":"Putting It Together: Managing Processes"},"content":{"raw":"

Summary<\/h2>\r\nIn this module you learned about how operations management contributes to organizational success in business. Below is a summary of the key points covered.\r\n

Operations Management in Manufacturing and Production<\/h3>\r\nOperations management\u00a0is responsible for all the\u00a0activities involved in transforming a concept into a finished product. Included in these activities are planning and controlling the systems that produce these goods and services.\r\n

Facility Layouts<\/h3>\r\nThe layout of a facility is most often determined by the product being manufactured. The four types of facility layouts are\u00a0process, product, cellular, and fixed position.\r\n

Technology and Production of Goods<\/h3>\r\nJust as technology has revolutionized the average home, it has also transformed the way\u00a0products are manufactured. Using technologies such as CAD (computer-aided design), CAM (computer-aided manufacturing), CIM (computer-integrated manufacturing), flexible manufacturing and 3D printing companies are able to manufacture products faster and more efficiently.\r\n

Operations Management in Service Businesses<\/h3>\r\nEven though service companies do not produce a tangible good, they require operations managers to help ensure that the services delivered are high-quality, timely, and cost-effective.\r\n

Scheduling Tools<\/h3>\r\nA major part of operations planning is scheduling the various activities that go into the production process. Two tools that are used by operations managers to ensure that projects and tasks are completed on time are the Gantt and PERT charting methods.\r\n

Logistics and Supply Chain Management<\/h3>\r\nSupply chain management refers to\u00a0the management activities that maximize customer value\u00a0and allow the company to gain a competitive advantage. It represents a conscious effort among\u00a0firms to work in the\u00a0most efficient ways possible. Supply chain activities cover everything from product development, sourcing of materials, actual production, and transportation logistics.\r\n

Quality of Goods and Services<\/h3>\r\nThe cost of poor quality can range from a small refund to a single, dissatisfied customer to global product recalls. In order to insure that their products, goods, and services meet consumer quality standards, companies can employ quality-control techniques such as Six Sigma, TQM, and SPC.\r\n

Synthesis<\/h2>\r\nIn this module you were given an overview of and some insight into the world of operations management and the key role it plays in delivering high-quality goods and services to customers. We\u00a0can sum up operations management by saying that it's the functional area\u00a0within organizations that makes sure that the right customer gets the right product at the right time for the right price in a form that meets the customers' quality expectations. It's a pretty tall order, and it requires operations managers to be involved in every facet of the business process.\r\n\r\nRegardless of how much marketplace demand there is for a given product, good, or service, if the organization cannot\u00a0consistently deliver it,\u00a0then consumers will either find a substitute or simply do without.\u00a0Consider the following examples, and you'll begin to register\u00a0the impact\u00a0of poor operations management:\r\n\r\nHave you ever . . .\r\n