- \r\n\t
- Members depend on each other<\/em>. When team members rely on each other to get the job done, team productivity and efficiency are high.<\/li>\r\n\t
- Members trust one another<\/em>. Teamwork is more effective when members trust each other.<\/li>\r\n\t
- Members work better together than individually<\/em>. When team members perform better as a group than alone, collective performance exceeds individual performance.<\/li>\r\n\t
- Members become boosters<\/em>. When each member is encouraged by other team members to do his or her best, collective results improve.<\/li>\r\n\t
- Team members enjoy being on the team<\/em>. The more that team members derive satisfaction from being on the team, the more committed they become.<\/li>\r\n\t
- Leadership rotates<\/em>. Teams function effectively when leadership responsibility is shared over time.<\/li>\r\n<\/ul>\r\nMost of these explanations probably make pretty clear intuitive sense. Unfortunately, because such issues are rarely as clear-cut as they may seem at first glance, we need to examine the issue of group effectiveness from another perspective\u2014one that considers the effects of factors that aren\u2019t quite so straightforward.\r\n
\r\nGroup Cohesiveness<\/h2>\r\nThe idea of group cohesiveness<\/span><\/span> refers to the attractiveness<\/em> of a team to its members. If a group is high in cohesiveness, membership is quite satisfying to its members; if it\u2019s low in cohesiveness, members are unhappy with it and may even try to leave it. The principle of group cohesiveness, in other words, is based on the simple idea that groups are most effective when their members like being members of the group.[footnote]This section is based mostly on Jennifer M. George and Gareth R. Jones, Understanding and Managing Organizational Behavior<\/em>, 5th ed. (Upper Saddle River, NJ: Pearson Education, 2008), 371\u201377. See Leon Festinger, \u201cInformal Social Communication, Psychological Review<\/em> 57 (1950): 271\u201382.[\/footnote]<\/span>\r\n
\r\nWhat Makes a Team Cohesive?<\/h3>\r\nNumerous factors may contribute to team cohesiveness, but in this section, we\u2019ll focus on five of the most important:\r\n
- \r\n\t
- Size<\/em>. The bigger the team, the less satisfied members tend to be. When teams get too large, members find it harder to interact closely with other members; a few members tend to dominate team activities, and conflict becomes more likely.<\/li>\r\n\t
- Similarity<\/em>. People usually get along better with people like themselves, and teams are generally more cohesive when members perceive fellow members as people who share their own attitudes and experience.<\/li>\r\n\t
- Success<\/em>. When teams are successful, members are satisfied, and other people are more likely to be attracted to their teams.<\/li>\r\n\t
- Exclusiveness<\/em>. The harder it is to get into a group, the happier the people who are already in it. Status (the extent to which outsiders look up to a team, as well as the perks that come with membership) also increases members\u2019 satisfaction.<\/li>\r\n\t
- Competition<\/em>. Members value membership more highly when they\u2019re motivated to achieve common goals\u2014especially when those goals mean outperforming other teams.<\/li>\r\n<\/ol>\r\nThere\u2019s such a thing as too much cohesiveness. When, for instance, members are highly motivated to collaborate in performing the team\u2019s activities, the team is more likely to be effective in achieving its goals. Clearly, when those goals are aligned with the goals of the larger organization, the organization, too, will be happy. If, however, its members get too wrapped up in more immediate team goals, the whole team may lose sight of the larger organizational goals toward which it\u2019s supposed to be working.\r\n\r\n<\/div>\r\n
\r\nGroupthink<\/h2>\r\nLikewise, it\u2019s easier for leaders to direct members toward team goals when members are all on the same page\u2014when there\u2019s a basic willingness to conform to the team\u2019s rules and guidelines. When there\u2019s too much conformity, however, the group can become ineffective: It may resist change and fresh ideas and, what\u2019s worse, may end up adopting its own dysfunctional tendencies as its way of doing things. Such tendencies may also encourage a phenomenon known as groupthink<\/span><\/span>\u2014the tendency to conform to group pressure in making decisions, while failing to think critically or to consider outside influences. Groupthink is often cited as a factor in the explosion of the space shuttle Challenger<\/em> in January 1986: Engineers from a supplier of components for the rocket booster warned that the launch might be risky because of the weather but were persuaded to reverse their recommendation by NASA officials who wanted the launch to proceed as scheduled.[footnote]See Em Griffin, \u201cGroupthink of Irving Janis<\/a>,\u201d 1997, (accessed October 11, 2011).[\/footnote]<\/span>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\nWhy Teams Fail<\/h2>\r\nTeams don\u2019t always work. To learn why, let\u2019s take a quick look at four common obstacles to success in introducing teams into an organization:[footnote]This section is based on Jerald Greenberg and Robert A. Baron, Behavior in Organizations<\/em>, 9th ed. (Upper Saddle River, NJ: Pearson Education, 2008), 317\u201318.[\/footnote]<\/span>\r\n
- \r\n\t
- Unwillingness to cooperate<\/em>. Failure to cooperate can occur when members don\u2019t or won\u2019t commit to a common goal or set of activities. What if, for example, half the members of a product-development team want to create a brand-new product and half want to improve an existing product? The entire team may get stuck on this point of contention for weeks or even months.<\/li>\r\n\t
- Lack of managerial support<\/em>. Every team requires organizational resources to achieve its goals, and if management isn\u2019t willing to commit the needed resources\u2014say, funding or key personnel\u2014a team will probably fall short of those goals.<\/li>\r\n\t
- Failure of managers to delegate authority<\/em>. Team leaders are often chosen from the ranks of successful supervisors\u2014first-line managers who give instructions on a day-to-day basis and expect to have them carried out. This approach to workplace activities may not work very well in leading a team\u2014a position in which success depends on building a consensus and letting people make their own decisions.<\/li>\r\n\t
- Failure of teams to cooperate<\/em>. If you\u2019re on a workplace team, your employer probably depends on teams to perform much of the organization\u2019s work and meet many of its goals. In other words, it is, to some extent, a team-based organization, and as such, reaching its overall goals requires a high level of cooperation among teams<\/em>.[footnote]See Leigh L. Thompson, Making the Team: A Guide for Managers<\/em> (Upper Saddle River, NJ: Pearson Education, 2008), 323\u201324.[\/footnote]<\/span> When teams can\u2019t agree on mutual goals (or when they duplicate efforts), neither the teams nor the organization is likely to meet with much success.<\/li>\r\n<\/ul>\r\n
\r\nMotivation and Frustration<\/h2>\r\nFinally, remember that teams are composed of people, and whatever the roles they happen to be playing at a given time, people are subject to psychological ups and downs. As members of workplace teams, they need motivation; when motivation is down, so are effectiveness and productivity. As you can see below in Figure 1, \u00a0\"Sources of Frustration,\" the difficulty of maintaining a high level of motivation is the chief cause of frustration among members of teams. As such, it\u2019s also a chief cause of ineffective teamwork, and that\u2019s one reason why more employers now look for the ability to develop and sustain motivation when they\u2019re hiring new managers.[footnote]See Leigh L. Thompson, Making the Team: A Guide for Managers<\/em> (Upper Saddle River, NJ: Pearson Education, 2008), 18\u201319.[\/footnote]<\/span>\r\n\r\n[caption id=\"attachment_5874\" align=\"aligncenter\" width=\"500\"]
![\"56%](\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/1120\/2016\/06\/17182126\/1e7dd2051d111951955f856e350d053b-1024x665.jpg\")
Figure 1.\u00a0Sources of Frustration[\/caption]\r\n\r\n<\/div>\r\n\r\n\r\nKEY TAKEAWAYS<\/h3>\r\n
- \r\n\t
- Generally speaking, teams are effective when the following are true:\r\n
- \r\n\t
- Members are interdependent.<\/li>\r\n\t
- Members work better together than individually.<\/li>\r\n\t
- Teams work well enough to satisfy members.<\/li>\r\n\t
- Leadership rotates.<\/li>\r\n\t
- Members help one another.<\/li>\r\n\t
- Members become boosters.<\/li>\r\n\t
- Members trust one another.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
- \r\n\t
- Group cohesiveness refers to the attractiveness<\/em> of a team to its members. If a group is high in cohesiveness, membership is quite satisfying to its members; if it\u2019s low in cohesiveness, members are unhappy with it and may even try to leave it.<\/li>\r\n\t
- Common obstacles to team success include the following:\r\n
- \r\n\t
- Unwillingness to cooperate<\/li>\r\n\t
- Lack of managerial support<\/li>\r\n\t
- Failure of managers to delegate authority<\/li>\r\n\t
- Failure of teams to cooperate<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n \r\n
Check Your Understanding<\/h2>\r\nAnswer the question(s) below to see how well you understand the topics covered in this section. This short quiz does not<\/strong> count toward your grade in the class, and you can retake it an unlimited number of times.\r\n\r\nUse this quiz to check your understanding and decide whether to (1) study the previous section further or (2) move on to the next section.\r\n\r\nhttps:\/\/assessments.lumenlearning.com\/assessments\/211","rendered":"
Factors in Effective Teamwork<\/h2>\n
Now that we know a little bit about how<\/em> teams work, we need to ask ourselves why<\/em> they work. Not surprisingly, this is a fairly complex issue. In this section, we\u2019ll answer these closely related questions: Why are teams often effective? Why are they sometimes in<\/em>effective?<\/p>\n
\nFirst, let\u2019s begin by identifying several factors that, in practice, tend to contribute to effective teamwork. Generally speaking, teams are effective when the following factors are met:[1]<\/sup><\/a><\/span><\/p>\n
- \n
- Members depend on each other<\/em>. When team members rely on each other to get the job done, team productivity and efficiency are high.<\/li>\n
- Members trust one another<\/em>. Teamwork is more effective when members trust each other.<\/li>\n
- Members work better together than individually<\/em>. When team members perform better as a group than alone, collective performance exceeds individual performance.<\/li>\n
- Members become boosters<\/em>. When each member is encouraged by other team members to do his or her best, collective results improve.<\/li>\n
- Team members enjoy being on the team<\/em>. The more that team members derive satisfaction from being on the team, the more committed they become.<\/li>\n
- Leadership rotates<\/em>. Teams function effectively when leadership responsibility is shared over time.<\/li>\n<\/ul>\n
Most of these explanations probably make pretty clear intuitive sense. Unfortunately, because such issues are rarely as clear-cut as they may seem at first glance, we need to examine the issue of group effectiveness from another perspective\u2014one that considers the effects of factors that aren\u2019t quite so straightforward.<\/p>\n
\nGroup Cohesiveness<\/h2>\n
The idea of group cohesiveness<\/span><\/span> refers to the attractiveness<\/em> of a team to its members. If a group is high in cohesiveness, membership is quite satisfying to its members; if it\u2019s low in cohesiveness, members are unhappy with it and may even try to leave it. The principle of group cohesiveness, in other words, is based on the simple idea that groups are most effective when their members like being members of the group.[2]<\/sup><\/a><\/span><\/p>\n
\nWhat Makes a Team Cohesive?<\/h3>\n
Numerous factors may contribute to team cohesiveness, but in this section, we\u2019ll focus on five of the most important:<\/p>\n
- \n
- Size<\/em>. The bigger the team, the less satisfied members tend to be. When teams get too large, members find it harder to interact closely with other members; a few members tend to dominate team activities, and conflict becomes more likely.<\/li>\n
- Similarity<\/em>. People usually get along better with people like themselves, and teams are generally more cohesive when members perceive fellow members as people who share their own attitudes and experience.<\/li>\n
- Success<\/em>. When teams are successful, members are satisfied, and other people are more likely to be attracted to their teams.<\/li>\n
- Exclusiveness<\/em>. The harder it is to get into a group, the happier the people who are already in it. Status (the extent to which outsiders look up to a team, as well as the perks that come with membership) also increases members\u2019 satisfaction.<\/li>\n
- Competition<\/em>. Members value membership more highly when they\u2019re motivated to achieve common goals\u2014especially when those goals mean outperforming other teams.<\/li>\n<\/ol>\n
There\u2019s such a thing as too much cohesiveness. When, for instance, members are highly motivated to collaborate in performing the team\u2019s activities, the team is more likely to be effective in achieving its goals. Clearly, when those goals are aligned with the goals of the larger organization, the organization, too, will be happy. If, however, its members get too wrapped up in more immediate team goals, the whole team may lose sight of the larger organizational goals toward which it\u2019s supposed to be working.<\/p>\n<\/div>\n
\nGroupthink<\/h2>\n
Likewise, it\u2019s easier for leaders to direct members toward team goals when members are all on the same page\u2014when there\u2019s a basic willingness to conform to the team\u2019s rules and guidelines. When there\u2019s too much conformity, however, the group can become ineffective: It may resist change and fresh ideas and, what\u2019s worse, may end up adopting its own dysfunctional tendencies as its way of doing things. Such tendencies may also encourage a phenomenon known as groupthink<\/span><\/span>\u2014the tendency to conform to group pressure in making decisions, while failing to think critically or to consider outside influences. Groupthink is often cited as a factor in the explosion of the space shuttle Challenger<\/em> in January 1986: Engineers from a supplier of components for the rocket booster warned that the launch might be risky because of the weather but were persuaded to reverse their recommendation by NASA officials who wanted the launch to proceed as scheduled.[3]<\/sup><\/a><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n
\nWhy Teams Fail<\/h2>\n
Teams don\u2019t always work. To learn why, let\u2019s take a quick look at four common obstacles to success in introducing teams into an organization:[4]<\/sup><\/a><\/span><\/p>\n
- \n
- Unwillingness to cooperate<\/em>. Failure to cooperate can occur when members don\u2019t or won\u2019t commit to a common goal or set of activities. What if, for example, half the members of a product-development team want to create a brand-new product and half want to improve an existing product? The entire team may get stuck on this point of contention for weeks or even months.<\/li>\n
- Lack of managerial support<\/em>. Every team requires organizational resources to achieve its goals, and if management isn\u2019t willing to commit the needed resources\u2014say, funding or key personnel\u2014a team will probably fall short of those goals.<\/li>\n
- Failure of managers to delegate authority<\/em>. Team leaders are often chosen from the ranks of successful supervisors\u2014first-line managers who give instructions on a day-to-day basis and expect to have them carried out. This approach to workplace activities may not work very well in leading a team\u2014a position in which success depends on building a consensus and letting people make their own decisions.<\/li>\n
- Failure of teams to cooperate<\/em>. If you\u2019re on a workplace team, your employer probably depends on teams to perform much of the organization\u2019s work and meet many of its goals. In other words, it is, to some extent, a team-based organization, and as such, reaching its overall goals requires a high level of cooperation among teams<\/em>.[5]<\/sup><\/a><\/span> When teams can\u2019t agree on mutual goals (or when they duplicate efforts), neither the teams nor the organization is likely to meet with much success.<\/li>\n<\/ul>\n
\nMotivation and Frustration<\/h2>\n
Finally, remember that teams are composed of people, and whatever the roles they happen to be playing at a given time, people are subject to psychological ups and downs. As members of workplace teams, they need motivation; when motivation is down, so are effectiveness and productivity. As you can see below in Figure 1, \u00a0“Sources of Frustration,” the difficulty of maintaining a high level of motivation is the chief cause of frustration among members of teams. As such, it\u2019s also a chief cause of ineffective teamwork, and that\u2019s one reason why more employers now look for the ability to develop and sustain motivation when they\u2019re hiring new managers.[6]<\/sup><\/a><\/span><\/p>\n
<\/p>\nFigure 1.\u00a0Sources of Frustration<\/p>\n<\/div>\n
<\/div>\n\n\nKEY TAKEAWAYS<\/h3>\n
- \n
- Generally speaking, teams are effective when the following are true:\n
- \n
- Members are interdependent.<\/li>\n
- Members work better together than individually.<\/li>\n
- Teams work well enough to satisfy members.<\/li>\n
- Leadership rotates.<\/li>\n
- Members help one another.<\/li>\n
- Members become boosters.<\/li>\n
- Members trust one another.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
- \n
- Group cohesiveness refers to the attractiveness<\/em> of a team to its members. If a group is high in cohesiveness, membership is quite satisfying to its members; if it\u2019s low in cohesiveness, members are unhappy with it and may even try to leave it.<\/li>\n
- Common obstacles to team success include the following:\n
- \n
- Unwillingness to cooperate<\/li>\n
- Lack of managerial support<\/li>\n
- Failure of managers to delegate authority<\/li>\n
- Failure of teams to cooperate<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
<\/p>\n
Check Your Understanding<\/h2>\n
Answer the question(s) below to see how well you understand the topics covered in this section. This short quiz does not<\/strong> count toward your grade in the class, and you can retake it an unlimited number of times.<\/p>\n
Use this quiz to check your understanding and decide whether to (1) study the previous section further or (2) move on to the next section.<\/p>\n
\t
- Common obstacles to team success include the following:\n
- Group cohesiveness refers to the attractiveness<\/em> of a team to its members. If a group is high in cohesiveness, membership is quite satisfying to its members; if it\u2019s low in cohesiveness, members are unhappy with it and may even try to leave it.<\/li>\n
- Lack of managerial support<\/em>. Every team requires organizational resources to achieve its goals, and if management isn\u2019t willing to commit the needed resources\u2014say, funding or key personnel\u2014a team will probably fall short of those goals.<\/li>\n
- Similarity<\/em>. People usually get along better with people like themselves, and teams are generally more cohesive when members perceive fellow members as people who share their own attitudes and experience.<\/li>\n
- Members trust one another<\/em>. Teamwork is more effective when members trust each other.<\/li>\n
- Members depend on each other<\/em>. When team members rely on each other to get the job done, team productivity and efficiency are high.<\/li>\n
- Common obstacles to team success include the following:\r\n
- Group cohesiveness refers to the attractiveness<\/em> of a team to its members. If a group is high in cohesiveness, membership is quite satisfying to its members; if it\u2019s low in cohesiveness, members are unhappy with it and may even try to leave it.<\/li>\r\n\t
- Lack of managerial support<\/em>. Every team requires organizational resources to achieve its goals, and if management isn\u2019t willing to commit the needed resources\u2014say, funding or key personnel\u2014a team will probably fall short of those goals.<\/li>\r\n\t
- Similarity<\/em>. People usually get along better with people like themselves, and teams are generally more cohesive when members perceive fellow members as people who share their own attitudes and experience.<\/li>\r\n\t
- Members trust one another<\/em>. Teamwork is more effective when members trust each other.<\/li>\r\n\t