{"id":198,"date":"2015-08-28T23:04:11","date_gmt":"2015-08-28T23:04:11","guid":{"rendered":"https:\/\/courses.candelalearning.com\/waymakerintromarketing1xmaster\/?post_type=chapter&#038;p=198"},"modified":"2016-01-05T18:32:27","modified_gmt":"2016-01-05T18:32:27","slug":"why-it-matters-segmentation-and-targeting","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/chapter\/why-it-matters-segmentation-and-targeting\/","title":{"raw":"Why It Matters: Segmentation and Targeting","rendered":"Why It Matters: Segmentation and Targeting"},"content":{"raw":"<h2>Why determine\u00a0market segments and target customers?<\/h2>\r\nSuppose you have just accepted a product marketing job with a technology company called Chumber.\u00a0You're excited about the company and the team you'll be working with. Chumber's\u00a0main\u00a0product is an automated, fully online system for checking the references of\u00a0job candidates and getting feedback from coworkers about their professional skills.\r\n\r\nAfter a morning orientation session and a product demonstration on the first day, your boss gives you your first assignment: spend a half day doing research. Then come back to her with recommendations about whom Chumber\u00a0should be targeting in its\u00a0sales and marketing activities, and why.\r\n\r\nAfter you give your boss a puzzled look, she adds, \"Don't look so worried. I already know who I think we should be targeting. But with you coming in fresh, I'd like to hear what you think. We can probably learn something from each other!\"\r\n\r\nAs you sit down at your new desk, the wheels start turning in your head.\r\n<p style=\"padding-left: 30px;\">Q: What problem is Chumber's\u00a0product solving?<\/p>\r\n<p style=\"padding-left: 30px;\">A: The hassle of checking references for job candidates and finding out who is really a good fit.<\/p>\r\n<p style=\"padding-left: 30px;\">Q: Who has this problem?<\/p>\r\n<p style=\"padding-left: 30px;\">A: Companies that hire people.<\/p>\r\nYou recognize that this is a business-to-business marketing challenge, not\u00a0a business-to-consumer issue. But \"companies that hire people\" covers a lot of ground. How effective will Chumber\u00a0be if you try marketing and selling to every company in the world? And within any given company, which people would be most interested in using this product?\r\n\r\nThe question of whom to target is a foundational part of any marketing activity. Marketers use the tools of segmentation and targeting to answer this question. <strong>Segmentation<\/strong> helps you understand your market and divide it\u00a0into groups that share common needs and characteristics. <strong>Targeting<\/strong> helps you figure out which of these groups to focus on in your sales and marketing activities.\r\n\r\nAs you work through this module, you will learn about segmentation, targeting, and how they work. You will also learn how these tools help you shape the marketing mix to reach your target audiences effectively.\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n\t<li>Explain the purpose of segmentation and targeting in marketing<\/li>\r\n\t<li>Describe common segmentation approaches<\/li>\r\n\t<li>Explain the process of selecting an appropriate segmentation approach and deciding which customer segments to target for marketing activities<\/li>\r\n\t<li>Explain how targeting influences each element of the marketing mix<\/li>\r\n<\/ul>","rendered":"<h2>Why determine\u00a0market segments and target customers?<\/h2>\n<p>Suppose you have just accepted a product marketing job with a technology company called Chumber.\u00a0You&#8217;re excited about the company and the team you&#8217;ll be working with. Chumber&#8217;s\u00a0main\u00a0product is an automated, fully online system for checking the references of\u00a0job candidates and getting feedback from coworkers about their professional skills.<\/p>\n<p>After a morning orientation session and a product demonstration on the first day, your boss gives you your first assignment: spend a half day doing research. Then come back to her with recommendations about whom Chumber\u00a0should be targeting in its\u00a0sales and marketing activities, and why.<\/p>\n<p>After you give your boss a puzzled look, she adds, &#8220;Don&#8217;t look so worried. I already know who I think we should be targeting. But with you coming in fresh, I&#8217;d like to hear what you think. We can probably learn something from each other!&#8221;<\/p>\n<p>As you sit down at your new desk, the wheels start turning in your head.<\/p>\n<p style=\"padding-left: 30px;\">Q: What problem is Chumber&#8217;s\u00a0product solving?<\/p>\n<p style=\"padding-left: 30px;\">A: The hassle of checking references for job candidates and finding out who is really a good fit.<\/p>\n<p style=\"padding-left: 30px;\">Q: Who has this problem?<\/p>\n<p style=\"padding-left: 30px;\">A: Companies that hire people.<\/p>\n<p>You recognize that this is a business-to-business marketing challenge, not\u00a0a business-to-consumer issue. But &#8220;companies that hire people&#8221; covers a lot of ground. How effective will Chumber\u00a0be if you try marketing and selling to every company in the world? And within any given company, which people would be most interested in using this product?<\/p>\n<p>The question of whom to target is a foundational part of any marketing activity. Marketers use the tools of segmentation and targeting to answer this question. <strong>Segmentation<\/strong> helps you understand your market and divide it\u00a0into groups that share common needs and characteristics. <strong>Targeting<\/strong> helps you figure out which of these groups to focus on in your sales and marketing activities.<\/p>\n<p>As you work through this module, you will learn about segmentation, targeting, and how they work. You will also learn how these tools help you shape the marketing mix to reach your target audiences effectively.<\/p>\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Explain the purpose of segmentation and targeting in marketing<\/li>\n<li>Describe common segmentation approaches<\/li>\n<li>Explain the process of selecting an appropriate segmentation approach and deciding which customer segments to target for marketing activities<\/li>\n<li>Explain how targeting influences each element of the marketing mix<\/li>\n<\/ul>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-198\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Why It Matters: Segmentation and Targeting. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":923,"menu_order":1,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Why It Matters: Segmentation and Targeting\",\"author\":\"\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"a5d5fffc-34a6-4548-8a38-9610c6d506eb","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-198","chapter","type-chapter","status-publish","hentry"],"part":197,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/chapters\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/wp\/v2\/users\/923"}],"version-history":[{"count":17,"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/chapters\/198\/revisions"}],"predecessor-version":[{"id":3856,"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/chapters\/198\/revisions\/3856"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/parts\/197"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/chapters\/198\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/wp\/v2\/media?parent=198"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/pressbooks\/v2\/chapter-type?post=198"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/wp\/v2\/contributor?post=198"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/clinton-marketing\/wp-json\/wp\/v2\/license?post=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}