Course Contents at a Glance

The following list shows a summary of the topics covered in this course. To see all of the course pages, visit the Table of Contents.

Chapter 1: Communicating in Business

  • Effective Communication in Business
  • Methods of Communication
  • Ethics in Business Communication
  • Staying Connected

Chapter 2: Writing in Business

  • Writing the Right Message
  • Word Choice and Tone
  • The Three-Part Writing Process
  • Word Processing Software

Chapter 3: Written Communication

  • Changing Communication Channels
  • Internal Emails and Memos
  • Other Internal Communications
  • External Communication
  • Using the Right Communication Channel

Chapter 4: Research

  • Conducting Research
  • Internal Data
  • Finding Secondary Sources
  • Source Analysis
  • Writing Ethically

Chapter 5: Visual Media

  • Media and Your Message
  • Images
  • Charts, Diagrams, and Graphic Organizers
  • Contemporary Visual Aids
  • Accessible Visual Aids
  • Using Visuals

Chapter 6: Reports

  • Business Reports
  • Informal Reports
  • Formal Reports

Chapter 7: Public Speaking

  • Effective Public Speaking
  • Delivery Techniques
  • Audience Engagement
  • Speech Tips and Techniques

Chapter 8: Developing and Delivering Business Presentations

  • Visual Aids
  • Using Microsoft PowerPoint
  • Using Google Slides
  • Making a Presentation for a Meeting

Chapter 9: Communicating Through Technology

  • Communication Tools
  • Scheduling a Meeting
  • Scheduling Remote Meetings
  • Audio Conferences
  • Video Conferences
  • Web Sharing

Chapter 10: Social Media

  • Common Social Media Platforms
  • Additional Social Media Platforms
  • Selling Your Products
  • Building Your Brand

Chapter 11: Communicating Different Messages

  • Informative Business Messages
  • Team-Focused Messages
  • Professional Criticism
  • Responding to Criticism

Chapter 12: Collaboration In And Across Teams

  • Team Communication in the Workplace
  • Collaborative Projects
  • Workplace Etiquette

Chapter 13: Social Diversity in the Workplace

  • Diversity in the Workplace
  • Intercultural Communication
  • Working across Genders
  • Working across Abilities
  • Working across Generations
  • Combating Bias

Chapter 14: Finding a Job

  • Professional Skill Building
  • Networking
  • Résumés and Cover Letters
  • Interviewing

Chapter 15: Recruiting and Selecting New Employees

  • Finding Qualified Job Applicants
  • Interviewing
  • Selecting a Candidate

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