The following list shows a summary of the topics covered in this course. To see all of the course pages, visit the Table of Contents.
Chapter 1: Communicating in Business
- Effective Communication in Business
- Methods of Communication
- Ethics in Business Communication
- Staying Connected
Chapter 2: Writing in Business
- Writing the Right Message
- Word Choice and Tone
- The Three-Part Writing Process
- Word Processing Software
Chapter 3: Written Communication
- Changing Communication Channels
- Internal Emails and Memos
- Other Internal Communications
- External Communication
- Using the Right Communication Channel
Chapter 4: Research
- Conducting Research
- Internal Data
- Finding Secondary Sources
- Source Analysis
- Writing Ethically
Chapter 5: Visual Media
- Media and Your Message
- Images
- Charts, Diagrams, and Graphic Organizers
- Contemporary Visual Aids
- Accessible Visual Aids
- Using Visuals
Chapter 6: Reports
- Business Reports
- Informal Reports
- Formal Reports
Chapter 7: Public Speaking
- Effective Public Speaking
- Delivery Techniques
- Audience Engagement
- Speech Tips and Techniques
Chapter 8: Developing and Delivering Business Presentations
- Visual Aids
- Using Microsoft PowerPoint
- Using Google Slides
- Making a Presentation for a Meeting
Chapter 9: Communicating Through Technology
- Communication Tools
- Scheduling a Meeting
- Scheduling Remote Meetings
- Audio Conferences
- Video Conferences
- Web Sharing
Chapter 10: Social Media
- Common Social Media Platforms
- Additional Social Media Platforms
- Selling Your Products
- Building Your Brand
Chapter 11: Communicating Different Messages
- Informative Business Messages
- Team-Focused Messages
- Professional Criticism
- Responding to Criticism
Chapter 12: Collaboration In And Across Teams
- Team Communication in the Workplace
- Collaborative Projects
- Workplace Etiquette
Chapter 13: Social Diversity in the Workplace
- Diversity in the Workplace
- Intercultural Communication
- Working across Genders
- Working across Abilities
- Working across Generations
- Combating Bias
Chapter 14: Finding a Job
- Professional Skill Building
- Networking
- Résumés and Cover Letters
- Interviewing
Chapter 15: Recruiting and Selecting New Employees
- Finding Qualified Job Applicants
- Interviewing
- Selecting a Candidate
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