{"id":22,"date":"2022-04-04T15:50:37","date_gmt":"2022-04-04T15:50:37","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/course-contents-at-a-glance\/"},"modified":"2022-04-19T12:14:57","modified_gmt":"2022-04-19T12:14:57","slug":"course-contents-at-a-glance","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/course-contents-at-a-glance\/","title":{"raw":"Course Contents at a Glance","rendered":"Course Contents at a Glance"},"content":{"raw":"The following list shows a summary of the topics covered in this course. To see all of the course pages, visit the\u00a0<a href=\"https:\/\/courses.lumenlearning.com\/wm-businesscommunicationmgrs\/\" target=\"_blank\" rel=\"noopener\">Table of Contents<\/a>.\r\n<h2>Chapter 1: Communicating in Business<\/h2>\r\n<ul>\r\n \t<li>Effective Communication in Business<\/li>\r\n \t<li>Methods of Communication<\/li>\r\n \t<li>Ethics in Business Communication<\/li>\r\n \t<li>Staying Connected<\/li>\r\n<\/ul>\r\n<h2>Chapter 2: Writing in Business<\/h2>\r\n<ul>\r\n \t<li>Writing the Right Message<\/li>\r\n \t<li>Word Choice and Tone<\/li>\r\n \t<li>The Three-Part Writing Process<\/li>\r\n \t<li>Word Processing Software<\/li>\r\n<\/ul>\r\n<h2>Chapter 3: Written Communication<\/h2>\r\n<ul>\r\n \t<li>Changing Communication Channels<\/li>\r\n \t<li>Internal Emails and Memos<\/li>\r\n \t<li>Other Internal Communications<\/li>\r\n \t<li>External Communication<\/li>\r\n \t<li>Using the Right Communication Channel<\/li>\r\n<\/ul>\r\n<h2>Chapter 4: Research<\/h2>\r\n<ul>\r\n \t<li>Conducting Research<\/li>\r\n \t<li>Internal Data<\/li>\r\n \t<li>Finding Secondary Sources<\/li>\r\n \t<li>Source Analysis<\/li>\r\n \t<li>Writing Ethically<\/li>\r\n<\/ul>\r\n<h2>Chapter 5: Visual Media<\/h2>\r\n<ul>\r\n \t<li>Media and Your Message<\/li>\r\n \t<li>Images<\/li>\r\n \t<li>Charts, Diagrams, and Graphic Organizers<\/li>\r\n \t<li>Contemporary Visual Aids<\/li>\r\n \t<li>Accessible Visual Aids<\/li>\r\n \t<li>Using Visuals<\/li>\r\n<\/ul>\r\n<h2>Chapter 6: Reports<\/h2>\r\n<ul>\r\n \t<li>Business Reports<\/li>\r\n \t<li>Informal Reports<\/li>\r\n \t<li>Formal Reports<\/li>\r\n<\/ul>\r\n<h2>Chapter 7: Public Speaking<\/h2>\r\n<ul>\r\n \t<li>Effective Public Speaking<\/li>\r\n \t<li>Delivery Techniques<\/li>\r\n \t<li>Audience Engagement<\/li>\r\n \t<li>Speech Tips and Techniques<\/li>\r\n<\/ul>\r\n<h2>Chapter 8: Developing and Delivering Business Presentations<\/h2>\r\n<ul>\r\n \t<li>Visual Aids<\/li>\r\n \t<li>Using Microsoft PowerPoint<\/li>\r\n \t<li>Using Google Slides<\/li>\r\n \t<li>Making a Presentation for a Meeting<\/li>\r\n<\/ul>\r\n<h2>Chapter 9: Communicating Through Technology<\/h2>\r\n<ul>\r\n \t<li>Communication Tools<\/li>\r\n \t<li>Scheduling a Meeting<\/li>\r\n \t<li>Scheduling Remote Meetings<\/li>\r\n \t<li>Audio Conferences<\/li>\r\n \t<li>Video Conferences<\/li>\r\n \t<li>Web Sharing<\/li>\r\n<\/ul>\r\n<h2>Chapter 10: Social Media<\/h2>\r\n<ul>\r\n \t<li>Common Social Media Platforms<\/li>\r\n \t<li>Additional Social Media Platforms<\/li>\r\n \t<li>Selling Your Products<\/li>\r\n \t<li>Building Your Brand<\/li>\r\n<\/ul>\r\n<h2>Chapter 11: Communicating Different Messages<\/h2>\r\n<ul>\r\n \t<li>Informative Business Messages<\/li>\r\n \t<li>Team-Focused Messages<\/li>\r\n \t<li>Professional Criticism<\/li>\r\n \t<li>Responding to Criticism<\/li>\r\n<\/ul>\r\n<h2>Chapter 12: Collaboration In And Across Teams<\/h2>\r\n<ul>\r\n \t<li>Team Communication in the Workplace<\/li>\r\n \t<li>Collaborative Projects<\/li>\r\n \t<li>Workplace Etiquette<\/li>\r\n<\/ul>\r\n<h2>Chapter 13: Social Diversity in the Workplace<\/h2>\r\n<ul>\r\n \t<li>Diversity in the Workplace<\/li>\r\n \t<li>Intercultural Communication<\/li>\r\n \t<li>Working across Genders<\/li>\r\n \t<li>Working across Abilities<\/li>\r\n \t<li>Working across Generations<\/li>\r\n \t<li>Combating Bias<\/li>\r\n<\/ul>\r\n<h2>Chapter 14: Finding a Job<\/h2>\r\n<ul>\r\n \t<li>Professional Skill Building<\/li>\r\n \t<li>Networking<\/li>\r\n \t<li>R\u00e9sum\u00e9s and Cover Letters<\/li>\r\n \t<li>Interviewing<\/li>\r\n<\/ul>\r\n<h2>Chapter 15: Recruiting and Selecting New Employees<\/h2>\r\n<ul>\r\n \t<li>Finding Qualified Job Applicants<\/li>\r\n \t<li>Interviewing<\/li>\r\n \t<li>Selecting a Candidate<\/li>\r\n<\/ul>\r\n<h2>Contribute!<\/h2>\r\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\r\n<a style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\" href=\"https:\/\/docs.google.com\/document\/d\/1IQqh0V6DEq40rdx69vR7Di04nmw_42Cg5wXDU09Guio\" target=\"_blank\" rel=\"noopener\">Improve this page<\/a><a style=\"margin-left: 16px;\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\" target=\"_blank\" rel=\"noopener\">Learn More<\/a>","rendered":"<p>The following list shows a summary of the topics covered in this course. To see all of the course pages, visit the\u00a0<a href=\"https:\/\/courses.lumenlearning.com\/wm-businesscommunicationmgrs\/\" target=\"_blank\" rel=\"noopener\">Table of Contents<\/a>.<\/p>\n<h2>Chapter 1: Communicating in Business<\/h2>\n<ul>\n<li>Effective Communication in Business<\/li>\n<li>Methods of Communication<\/li>\n<li>Ethics in Business Communication<\/li>\n<li>Staying Connected<\/li>\n<\/ul>\n<h2>Chapter 2: Writing in Business<\/h2>\n<ul>\n<li>Writing the Right Message<\/li>\n<li>Word Choice and Tone<\/li>\n<li>The Three-Part Writing Process<\/li>\n<li>Word Processing Software<\/li>\n<\/ul>\n<h2>Chapter 3: Written Communication<\/h2>\n<ul>\n<li>Changing Communication Channels<\/li>\n<li>Internal Emails and Memos<\/li>\n<li>Other Internal Communications<\/li>\n<li>External Communication<\/li>\n<li>Using the Right Communication Channel<\/li>\n<\/ul>\n<h2>Chapter 4: Research<\/h2>\n<ul>\n<li>Conducting Research<\/li>\n<li>Internal Data<\/li>\n<li>Finding Secondary Sources<\/li>\n<li>Source Analysis<\/li>\n<li>Writing Ethically<\/li>\n<\/ul>\n<h2>Chapter 5: Visual Media<\/h2>\n<ul>\n<li>Media and Your Message<\/li>\n<li>Images<\/li>\n<li>Charts, Diagrams, and Graphic Organizers<\/li>\n<li>Contemporary Visual Aids<\/li>\n<li>Accessible Visual Aids<\/li>\n<li>Using Visuals<\/li>\n<\/ul>\n<h2>Chapter 6: Reports<\/h2>\n<ul>\n<li>Business Reports<\/li>\n<li>Informal Reports<\/li>\n<li>Formal Reports<\/li>\n<\/ul>\n<h2>Chapter 7: Public Speaking<\/h2>\n<ul>\n<li>Effective Public Speaking<\/li>\n<li>Delivery Techniques<\/li>\n<li>Audience Engagement<\/li>\n<li>Speech Tips and Techniques<\/li>\n<\/ul>\n<h2>Chapter 8: Developing and Delivering Business Presentations<\/h2>\n<ul>\n<li>Visual Aids<\/li>\n<li>Using Microsoft PowerPoint<\/li>\n<li>Using Google Slides<\/li>\n<li>Making a Presentation for a Meeting<\/li>\n<\/ul>\n<h2>Chapter 9: Communicating Through Technology<\/h2>\n<ul>\n<li>Communication Tools<\/li>\n<li>Scheduling a Meeting<\/li>\n<li>Scheduling Remote Meetings<\/li>\n<li>Audio Conferences<\/li>\n<li>Video Conferences<\/li>\n<li>Web Sharing<\/li>\n<\/ul>\n<h2>Chapter 10: Social Media<\/h2>\n<ul>\n<li>Common Social Media Platforms<\/li>\n<li>Additional Social Media Platforms<\/li>\n<li>Selling Your Products<\/li>\n<li>Building Your Brand<\/li>\n<\/ul>\n<h2>Chapter 11: Communicating Different Messages<\/h2>\n<ul>\n<li>Informative Business Messages<\/li>\n<li>Team-Focused Messages<\/li>\n<li>Professional Criticism<\/li>\n<li>Responding to Criticism<\/li>\n<\/ul>\n<h2>Chapter 12: Collaboration In And Across Teams<\/h2>\n<ul>\n<li>Team Communication in the Workplace<\/li>\n<li>Collaborative Projects<\/li>\n<li>Workplace Etiquette<\/li>\n<\/ul>\n<h2>Chapter 13: Social Diversity in the Workplace<\/h2>\n<ul>\n<li>Diversity in the Workplace<\/li>\n<li>Intercultural Communication<\/li>\n<li>Working across Genders<\/li>\n<li>Working across Abilities<\/li>\n<li>Working across Generations<\/li>\n<li>Combating Bias<\/li>\n<\/ul>\n<h2>Chapter 14: Finding a Job<\/h2>\n<ul>\n<li>Professional Skill Building<\/li>\n<li>Networking<\/li>\n<li>R\u00e9sum\u00e9s and Cover Letters<\/li>\n<li>Interviewing<\/li>\n<\/ul>\n<h2>Chapter 15: Recruiting and Selecting New Employees<\/h2>\n<ul>\n<li>Finding Qualified Job Applicants<\/li>\n<li>Interviewing<\/li>\n<li>Selecting a Candidate<\/li>\n<\/ul>\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<p><a style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\" href=\"https:\/\/docs.google.com\/document\/d\/1IQqh0V6DEq40rdx69vR7Di04nmw_42Cg5wXDU09Guio\" target=\"_blank\" rel=\"noopener\">Improve this page<\/a><a style=\"margin-left: 16px;\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\" target=\"_blank\" rel=\"noopener\">Learn More<\/a><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-22\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Course Contents at a Glance. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Binoculars Icon. <strong>Authored by<\/strong>: Musmellow. <strong>Provided by<\/strong>: Noun Project. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/thenounproject.com\/term\/binoculars\/1234056\/\">https:\/\/thenounproject.com\/term\/binoculars\/1234056\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":395986,"menu_order":2,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"Binoculars Icon\",\"author\":\"Musmellow\",\"organization\":\"Noun Project\",\"url\":\"https:\/\/thenounproject.com\/term\/binoculars\/1234056\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"original\",\"description\":\"Course Contents at a Glance\",\"author\":\"\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-22","chapter","type-chapter","status-publish","hentry"],"part":20,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/users\/395986"}],"version-history":[{"count":2,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/22\/revisions"}],"predecessor-version":[{"id":402,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/22\/revisions\/402"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/parts\/20"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/22\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/media?parent=22"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapter-type?post=22"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/contributor?post=22"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/license?post=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}