{"id":252,"date":"2022-04-04T15:56:40","date_gmt":"2022-04-04T15:56:40","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/one-on-one-video-calls\/"},"modified":"2022-04-04T15:56:40","modified_gmt":"2022-04-04T15:56:40","slug":"one-on-one-video-calls","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/one-on-one-video-calls\/","title":{"raw":"One-on-One Video Calls","rendered":"One-on-One Video Calls"},"content":{"raw":"\n<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n \t<li>Identify strategies to increase comprehension and reduce misunderstanding in a one-on-one video call<\/li>\n<\/ul>\n<\/div>\nSince for most people, video calls are less common and less comfortable, you\u2019ll want to prepare for even the one-on-one chats more carefully than you would a phone call. Before each one-on-one, you should do the following:\n<ul>\n \t<li style=\"font-weight: 400\">Let the person know what app or platform you will be using and give them login information if needed. The exception might be if you have a virtual office environment like Chime or Hangouts where video chats are common.<\/li>\n \t<li style=\"font-weight: 400\">Make sure you both have a strong Wi-Fi signal, especially if you\u2019re using your phone or tablet. Video over the cellular network eats your data allowance like a hungry alligator. Video chat is possible over the cellular network, but it\u2019s susceptible to more problems, such as dropped calls and choppy video.<\/li>\n \t<li style=\"font-weight: 400\">If you are using an app like Facetime, be aware that it might not be available in all locations around the world. A quick Google search will help you determine whether an international video call is possible using a specific app.<\/li>\n \t<li style=\"font-weight: 400\">If security is important, for example, if you\u2019re showing prototypes or discussing highly sensitive issues, check the security of your chat app. Signal Private Messenger is fully encrypted, and Google apps use Google security protocols. However, if you\u2019re using an unencrypted app and\/or an unsecured WiFi network, be aware that you may be susceptible to digital eavesdropping.<\/li>\n<\/ul>\n<h2>Conducting the Call<\/h2>\nIn terms of content, a video call should follow the Five Steps just like an audio call. In addition, ask the person you\u2019re speaking with, \u201cCan you see me clearly?\u201d If the answer is no, try some troubleshooting.\n<ul>\n \t<li style=\"font-weight: 400\">Check that your camera is on and uncovered.\n<ul>\n \t<li style=\"font-weight: 400\">On your laptop, there will be a light next to the camera that turns on when the camera is engaged.<\/li>\n \t<li style=\"font-weight: 400\">Make sure your laptop cover doesn\u2019t block the camera.<\/li>\n \t<li style=\"font-weight: 400\">Some people put tape or a piece of paper over their camera lens to prevent unwanted spying. While the jury is out on whether this is necessary for the average person, if you\u2019ve done it, remember to remove the tape or paper before your call.<\/li>\n<\/ul>\n<\/li>\n \t<li style=\"font-weight: 400\">Check that your microphone and speakers are on as discussed in <a href=\"https:\/\/courses.lumenlearning.com\/wm-businesscommunicationmgrs\/chapter\/one-on-one-audio-calls\/\">One-on-One Audio Calls<\/a>.<\/li>\n<\/ul>\nOnce the call has connected, there are a few guidelines to remember to make your conversation as effective and pleasant as possible.\n<h3>Look at Your Camera<\/h3>\n[caption id=\"attachment_3027\" align=\"alignright\" width=\"350\"]<img class=\"wp-image-3027\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/10214832\/4606398459_3cf7909402_o.png\" alt=\"Two men video conferencing.\" width=\"350\" height=\"330\"> Figure 1. Pay attention to where you're looking![\/caption]\n\nThe really crucial thing to be aware of is that the camera is not in the middle of your screen, it\u2019s up at the top. If you look at your screen when talking, the person you\u2019re speaking with sees your downcast eyes, which negates the benefits of being able to read facial expressions.\n\nIn figure 1, the person in the top square is looking directly into his camera, so the man he is speaking with can see the speaker's full range of expression. The man in the bottom square, on the other hand, is not giving the viewer the full benefit of his gaze.\n\nIf you have trouble redirecting your gaze, put a sticky note at the top of your screen right next to the camera lens and write LOOK HERE on it.\n\nIf you are using an external camera attached to your computer, you may need to focus your gaze even further from the screen on which your colleague appears. This takes a bit of practice and adjustment.\n<h3>Avoid Moving Your Camera<\/h3>\n[caption id=\"attachment_3029\" align=\"alignright\" width=\"350\"]<img class=\"wp-image-3029\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/10222152\/4157046107_826f24fbaf_o-1-1024x768.jpg\" alt=\"A family video conferencing. \" width=\"350\" height=\"262\"> Figure 2. Moving your camera can suddenly make your video call an unpleasant experience.[\/caption]\n\nLots of movement\u2014even if you\u2019re using a stationary computer\u2014can be dizzying for the person you\u2019re chatting with, so try to stay relatively still.\n\nMaintaining the proper distance from the camera is also important. Getting too close is a total grandma move, or in the case of figure 2, a family one.\n<h3>Talk Distraction-Free<\/h3>\nAs with an audio call, it\u2019s important to be energized and free from distractions. Turn off or put away anything else in your space that might cause your attention to stray. Sit up straight throughout the call, and remember that the whole point is to see your face, so smile when appropriate.\n<h3>Make Sure Your Video is Clear<\/h3>\nAs you can see from these screenshots, video chat platforms\u2014including those on smartphones\u2014have small windows where you can see yourself as you look to the viewer. This is great for making sure you\u2019re well-lit and at a reasonable distance from the camera. However, be careful of falling into your own image and paying more attention to how you look than what you\u2019re saying.\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\nhttps:\/\/assessments.lumenlearning.com\/assessments\/8642\n\n<\/div>\n<h2>Contribute!<\/h2><div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div><a href=\"https:\/\/docs.google.com\/document\/d\/1fWutkSynd4Xtduz1hyZqFMHGhv-dmINf50nKECFKKBg\" target=\"_blank\" style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\">Improve this page<\/a><a style=\"margin-left: 16px;\" target=\"_blank\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\">Learn More<\/a>\n","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Identify strategies to increase comprehension and reduce misunderstanding in a one-on-one video call<\/li>\n<\/ul>\n<\/div>\n<p>Since for most people, video calls are less common and less comfortable, you\u2019ll want to prepare for even the one-on-one chats more carefully than you would a phone call. Before each one-on-one, you should do the following:<\/p>\n<ul>\n<li style=\"font-weight: 400\">Let the person know what app or platform you will be using and give them login information if needed. The exception might be if you have a virtual office environment like Chime or Hangouts where video chats are common.<\/li>\n<li style=\"font-weight: 400\">Make sure you both have a strong Wi-Fi signal, especially if you\u2019re using your phone or tablet. Video over the cellular network eats your data allowance like a hungry alligator. Video chat is possible over the cellular network, but it\u2019s susceptible to more problems, such as dropped calls and choppy video.<\/li>\n<li style=\"font-weight: 400\">If you are using an app like Facetime, be aware that it might not be available in all locations around the world. A quick Google search will help you determine whether an international video call is possible using a specific app.<\/li>\n<li style=\"font-weight: 400\">If security is important, for example, if you\u2019re showing prototypes or discussing highly sensitive issues, check the security of your chat app. Signal Private Messenger is fully encrypted, and Google apps use Google security protocols. However, if you\u2019re using an unencrypted app and\/or an unsecured WiFi network, be aware that you may be susceptible to digital eavesdropping.<\/li>\n<\/ul>\n<h2>Conducting the Call<\/h2>\n<p>In terms of content, a video call should follow the Five Steps just like an audio call. In addition, ask the person you\u2019re speaking with, \u201cCan you see me clearly?\u201d If the answer is no, try some troubleshooting.<\/p>\n<ul>\n<li style=\"font-weight: 400\">Check that your camera is on and uncovered.\n<ul>\n<li style=\"font-weight: 400\">On your laptop, there will be a light next to the camera that turns on when the camera is engaged.<\/li>\n<li style=\"font-weight: 400\">Make sure your laptop cover doesn\u2019t block the camera.<\/li>\n<li style=\"font-weight: 400\">Some people put tape or a piece of paper over their camera lens to prevent unwanted spying. While the jury is out on whether this is necessary for the average person, if you\u2019ve done it, remember to remove the tape or paper before your call.<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\">Check that your microphone and speakers are on as discussed in <a href=\"https:\/\/courses.lumenlearning.com\/wm-businesscommunicationmgrs\/chapter\/one-on-one-audio-calls\/\">One-on-One Audio Calls<\/a>.<\/li>\n<\/ul>\n<p>Once the call has connected, there are a few guidelines to remember to make your conversation as effective and pleasant as possible.<\/p>\n<h3>Look at Your Camera<\/h3>\n<div id=\"attachment_3027\" style=\"width: 360px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-3027\" class=\"wp-image-3027\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/10214832\/4606398459_3cf7909402_o.png\" alt=\"Two men video conferencing.\" width=\"350\" height=\"330\" \/><\/p>\n<p id=\"caption-attachment-3027\" class=\"wp-caption-text\">Figure 1. Pay attention to where you&#8217;re looking!<\/p>\n<\/div>\n<p>The really crucial thing to be aware of is that the camera is not in the middle of your screen, it\u2019s up at the top. If you look at your screen when talking, the person you\u2019re speaking with sees your downcast eyes, which negates the benefits of being able to read facial expressions.<\/p>\n<p>In figure 1, the person in the top square is looking directly into his camera, so the man he is speaking with can see the speaker&#8217;s full range of expression. The man in the bottom square, on the other hand, is not giving the viewer the full benefit of his gaze.<\/p>\n<p>If you have trouble redirecting your gaze, put a sticky note at the top of your screen right next to the camera lens and write LOOK HERE on it.<\/p>\n<p>If you are using an external camera attached to your computer, you may need to focus your gaze even further from the screen on which your colleague appears. This takes a bit of practice and adjustment.<\/p>\n<h3>Avoid Moving Your Camera<\/h3>\n<div id=\"attachment_3029\" style=\"width: 360px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-3029\" class=\"wp-image-3029\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/10222152\/4157046107_826f24fbaf_o-1-1024x768.jpg\" alt=\"A family video conferencing.\" width=\"350\" height=\"262\" \/><\/p>\n<p id=\"caption-attachment-3029\" class=\"wp-caption-text\">Figure 2. Moving your camera can suddenly make your video call an unpleasant experience.<\/p>\n<\/div>\n<p>Lots of movement\u2014even if you\u2019re using a stationary computer\u2014can be dizzying for the person you\u2019re chatting with, so try to stay relatively still.<\/p>\n<p>Maintaining the proper distance from the camera is also important. Getting too close is a total grandma move, or in the case of figure 2, a family one.<\/p>\n<h3>Talk Distraction-Free<\/h3>\n<p>As with an audio call, it\u2019s important to be energized and free from distractions. Turn off or put away anything else in your space that might cause your attention to stray. Sit up straight throughout the call, and remember that the whole point is to see your face, so smile when appropriate.<\/p>\n<h3>Make Sure Your Video is Clear<\/h3>\n<p>As you can see from these screenshots, video chat platforms\u2014including those on smartphones\u2014have small windows where you can see yourself as you look to the viewer. This is great for making sure you\u2019re well-lit and at a reasonable distance from the camera. However, be careful of falling into your own image and paying more attention to how you look than what you\u2019re saying.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"lumen_assessment_8642\" class=\"resizable\" src=\"https:\/\/assessments.lumenlearning.com\/assessments\/load?assessment_id=8642&#38;embed=1&#38;external_user_id=&#38;external_context_id=&#38;iframe_resize_id=lumen_assessment_8642\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:400px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<p><a href=\"https:\/\/docs.google.com\/document\/d\/1fWutkSynd4Xtduz1hyZqFMHGhv-dmINf50nKECFKKBg\" target=\"_blank\" style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\">Improve this page<\/a><a style=\"margin-left: 16px;\" target=\"_blank\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\">Learn More<\/a><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-252\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>One-on-One Video Calls. <strong>Authored by<\/strong>: Barbara Egel. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Skype Call. <strong>Authored by<\/strong>: Phil Wolff. <strong>Provided by<\/strong>: flickr. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/philwolff\/4607777658\/in\/photostream\/\">https:\/\/www.flickr.com\/photos\/philwolff\/4607777658\/in\/photostream\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>thanksgiving skype call from the moses family. <strong>Authored by<\/strong>: Barry Silver. <strong>Provided by<\/strong>: flickr. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/gbsk\/4157046107\/in\/photostream\/\">https:\/\/www.flickr.com\/photos\/gbsk\/4157046107\/in\/photostream\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":395986,"menu_order":22,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"One-on-One Video Calls\",\"author\":\"Barbara Egel\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Skype Call\",\"author\":\"Phil Wolff\",\"organization\":\"flickr\",\"url\":\"https:\/\/www.flickr.com\/photos\/philwolff\/4607777658\/in\/photostream\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"thanksgiving skype call from the moses family\",\"author\":\"Barry Silver\",\"organization\":\"flickr\",\"url\":\"https:\/\/www.flickr.com\/photos\/gbsk\/4157046107\/in\/photostream\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"bc56c3dd0dd6450fa604bf19f56afce1, 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