{"id":340,"date":"2022-04-04T16:00:04","date_gmt":"2022-04-04T16:00:04","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/working-across-generations\/"},"modified":"2022-04-04T16:00:04","modified_gmt":"2022-04-04T16:00:04","slug":"working-across-generations","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/working-across-generations\/","title":{"raw":"Working across Generations","rendered":"Working across Generations"},"content":{"raw":"\n<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n \t<li>Discuss the language differences found across different generations<\/li>\n \t<li>Discuss strategies for bridging intergenerational communication gaps<\/li>\n<\/ul>\n<\/div>\nEach generation is a subculture with a sense of reality based on formative world and national events, technological innovations and socio-cultural values. To understand how that experience impacts communication, it\u2019s instructive to consider how the different generations view technology and communications media. The following examples are based on an analysis of generational differences[footnote]West Midland Family Center. \"<a href=\"http:\/\/www.wmfc.org\/uploads\/GenerationalDifferencesChart.pdf\" target=\"_blank\" rel=\"noopener\">Generational Differences Chart<\/a>.\" Web. 28 Jun 2018.[\/footnote]:\n<div>\n<table>\n<thead>\n<tr>\n<th><\/th>\n<th>Traditionalists<\/th>\n<th>Baby&nbsp;Boomers<\/th>\n<th>Generation&nbsp;X<\/th>\n<th>Millennials<\/th>\n<th>Generation&nbsp;Z<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th scope=\"row\">Technology is&nbsp;.&nbsp;.&nbsp;.<\/th>\n<td>Hoover Dam<\/td>\n<td>The microwave<\/td>\n<td>Internet<\/td>\n<td>Hand-held devices<\/td>\n<td>Virtual<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">Communicate via&nbsp;.&nbsp;.&nbsp;.<\/th>\n<td>Rotary phones<\/td>\n<td>Touch-tone phones<\/td>\n<td>Cell phones<\/td>\n<td>Internet &amp; Text<\/td>\n<td>Social Media<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<img class=\"wp-image-3407 size-medium alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/26171854\/6731914633_c4e304a90f_o-300x300.jpg\" alt=\"Two men of different ages sitting at a table at a coffee shop. On the left, an older man is reading from a Kindle, while on the right, a young man is reading a book.\" width=\"300\" height=\"300\">Every generation develops expertise with communication formats and media that reflect their situational reality. For example, Traditionalists tend to have a more formal communication style, with a strict adherence to written grammatical rules and a strong cultural structure. Baby Boomers tend to prefer a more informal and collaborative approach. Gen X communications tend to be more blunt and direct: just the facts. Millennial and Gen Z communication is technology-dependent. As an Ad Council article notes, these generations are driving a truncation of the English language, shortening words (e.g., <em>totally<\/em> becomes <em>totes<\/em>) and abbreviating phrases into one or two-syllable \u201cwords,\u201d which may or may not be spoken aloud (e.g., FOMO for \u201cfear of missing out\u201d and TIL for \u201ctoday I learned\u201d). These clippings have their roots in texting language: a shorthand that\u2019s optimized for the communications media and immediate gratification expectations of mobile communication.\n\nFor additional perspective, see <em>Babbel Magazine<\/em>'s article \"<a href=\"https:\/\/www.babbel.com\/en\/magazine\/jargon-watch-speak-gen-z\/\" target=\"_blank\" rel=\"noopener\">Jargon Watch: How To Speak Gen Z<\/a>,\" which gives examples of words not rooted in clippings (e.g., \"bop\" and \"flex\").\n<div class=\"textbox examples\">\n<h3>Texting<\/h3>\nTexting is a cross-generational trend\u2014something that nearly all adults in America participate in. For perspective on texting, read onereach.com\u2019s \"<a href=\"https:\/\/onereach.com\/blog\/45-texting-statistics-that-prove-businesses-need-to-start-taking-sms-seriously\/\" target=\"_blank\" rel=\"noopener\">45 Texting Statistics that Prove Businesses Need To Start Taking Texting Seriously<\/a>.\" A few excerpts, for perspective:\n<ol>\n \t<li style=\"font-weight: 400;\">Over 80% of American adults text, making it the most common cell phone activity. (<a href=\"http:\/\/www.pewinternet.org\/2013\/09\/19\/cell-phone-activities-2013\/\" target=\"_blank\" rel=\"noopener\">Cell Phone Activities 2013 \u2013 Pew Internet<\/a>)<\/li>\n \t<li style=\"font-weight: 400;\">The average Millennial exchanges an average of 67 text messages per day (<a href=\"http:\/\/www.businessinsider.com\/chart-of-the-day-number-of-texts-sent-2013-3\" target=\"_blank\" rel=\"noopener\">Kids Send a Mind Boggling Number of Text Every Month \u2013 Business Insider<\/a>)<\/li>\n \t<li style=\"font-weight: 400;\">On average, Americans exchange twice as many texts as they do calls (<a href=\"http:\/\/www.mosio.com\/mobileanswers\/facts-and-figures-mobile-text-message-usage-in-the-u-s-its-massive\/\" target=\"_blank\" rel=\"noopener\">Mobile Texting Usage in the U.S. \u2013 Nielsen<\/a>)<\/li>\n<\/ol>\n<\/div>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\nhttps:\/\/assessments.lumenlearning.com\/assessments\/8701\n\n<\/div>\n<h2>Bridging the Generation Gap<\/h2>\n<img class=\"wp-image-3418 size-medium alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/26174453\/38552104441_5350316bc0_o-300x200.jpg\" alt=\"Two men and one woman talking to each other. All people in the image vary in age from late 20's to late 40's.\" width=\"300\" height=\"200\">\n\nEach generation brings not only a frame of reference but also a set of competencies\u2014and expectations\u2014based on how they view the world and their place in it. The challenge for both businesses and individuals is that we now have five generations in the workforce. Differences in generational communication style and media are, effectively, language barriers. To the extent that individuals can\u2019t translate, the communication gaps are a hindrance to effective collaboration and, by extension, achievement of critical goals and objectives. The communication disconnect can also affect employee morale and productivity.\n\nThe opportunity in this situation is to leverage specific generational strengths and decrease points of friction. The best case scenario is to create a culture and opportunities that encourage cross-generational sharing and mentoring. As Nora Zelevansky wrote in a piece for Coca-Cola: \u201cIn order to master intergenerational communication, it is necessary to understand some broad generalizations about the generations and then move beyond those to connect as individuals.\u201d[footnote]Zelevansky, Nora. \"<a href=\"https:\/\/www.coca-colacompany.com\/stories\/bridging-the-gap-at-work-improving-intergenerational-communication\" target=\"_blank\" rel=\"noopener\">Bridging the Gap at Work: Improving Intergenerational Communication<\/a>.\" <em>Coca Cola Journey<\/em>, 01 Dec 2014. Web. 26 June 2018.[\/footnote]\n\nIn a related trend, the model of talent management is changing. As discussed in a Sodexo report on 2017 Workplace Trends, we\u2019re moving to a model of shared learning, where workers of all ages contribute to each other's growth and development.[footnote]Sodexo. \"<a href=\"https:\/\/www.sodexo.com\/home\/media\/studies-and-reports\/newsList-area\/studies-and-reports\/2017-global-workplace-trends.html\" target=\"_blank\" rel=\"noopener\">2017 Global Workplace Trends<\/a>.\" Web. 26 June 2018.[\/footnote] Indeed, the researchers identified \u201cintergenerational agility\u201d as a critical aspect of the employee and employer value proposition. Business benefits of intergenerational learning include increased efficiency, productivity and competitive positioning. Two statistics that suggest the culture and communication gaps can be bridged:[footnote]The Hartford. \"<a href=\"https:\/\/s0.hfdstatic.com\/sites\/the_hartford\/files\/generations-at-work.pdf\" target=\"_blank\" rel=\"noopener\">Generations at Work<\/a>.\" Web. 26 June 2018.[\/footnote]\n<ul>\n \t<li style=\"font-weight: 400;\">90 percent of Millennials believe that Boomers bring substantial experience and knowledge to the workplace<\/li>\n \t<li style=\"font-weight: 400;\">93 percent of Baby Boomers believe that Millennials bring new skills and ideas to the workplace.<\/li>\n<\/ul>\nThe diversity of the intergenerational workplace isn\u2019t just a development\u2014it\u2019s a creative opportunity.\n\nProfessor Mariano S\u00e1nchez of the University of Granada in Spain sees the opportunity in cultivating \u201dgenerational intelligence;\u201d specifically, \u201corganizing activities that raise generational awareness, connect generations and help them work better together\u2014exchanging knowledge, ideas, skills and more to enhance the broad skill sets everyone needs in today\u2019s jobs.\u201d[footnote]Sodexo. \"<a href=\"https:\/\/www.sodexo.com\/home\/media\/studies-and-reports\/newsList-area\/studies-and-reports\/2017-global-workplace-trends.html\" target=\"_blank\" rel=\"noopener\">2017 Global Workplace Trends Report<\/a>.\" Web. 26 June 2018.[\/footnote]\n\nAccording to Jason Dorsey, Millenial and Gen Z researcher and co-founder of The Center for Generational Kinetics, \u201cThe key is getting each person to recognize that everyone has different communication skills that can be harnessed to best support the organization.\u201d[footnote]Zelevansky, Nora. \"<a href=\"https:\/\/www.coca-colacompany.com\/stories\/bridging-the-gap-at-work-improving-intergenerational-communication\" target=\"_blank\" rel=\"noopener\">Bridging the Gap at Work: Improving Intergenerational Communication<\/a>.\" <em>Coca Cola Journey<\/em>, 01 Dec 2014. Web. 26 June 2018.[\/footnote] Incorporating multiple communication media in meetings and to facilitate ongoing discussion\/collaboration allows members of different generations to share expertise and demonstrate the value of a particular medium. Selecting technology that supports multiple ways of communicating and collaborating can also leverage collective strengths and create fertile ground. For example, using a videoconferencing platform allows for participants to connect visually and participate virtually, with audio, screen sharing and recording capabilities.\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\nhttps:\/\/assessments.lumenlearning.com\/assessments\/8702\n\n<\/div>\n<\/div>\n<h2>Contribute!<\/h2><div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div><a href=\"https:\/\/docs.google.com\/document\/d\/1_CZtLSDH1Nd_Sx0CNFYJsfwayExf-yLNbImG8ijF_Vg\" target=\"_blank\" style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\">Improve this page<\/a><a style=\"margin-left: 16px;\" target=\"_blank\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\">Learn More<\/a>\n","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Discuss the language differences found across different generations<\/li>\n<li>Discuss strategies for bridging intergenerational communication gaps<\/li>\n<\/ul>\n<\/div>\n<p>Each generation is a subculture with a sense of reality based on formative world and national events, technological innovations and socio-cultural values. To understand how that experience impacts communication, it\u2019s instructive to consider how the different generations view technology and communications media. The following examples are based on an analysis of generational differences<a class=\"footnote\" title=\"West Midland Family Center. &quot;Generational Differences Chart.&quot; Web. 28 Jun 2018.\" id=\"return-footnote-340-1\" href=\"#footnote-340-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a>:<\/p>\n<div>\n<table>\n<thead>\n<tr>\n<th><\/th>\n<th>Traditionalists<\/th>\n<th>Baby&nbsp;Boomers<\/th>\n<th>Generation&nbsp;X<\/th>\n<th>Millennials<\/th>\n<th>Generation&nbsp;Z<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th scope=\"row\">Technology is&nbsp;.&nbsp;.&nbsp;.<\/th>\n<td>Hoover Dam<\/td>\n<td>The microwave<\/td>\n<td>Internet<\/td>\n<td>Hand-held devices<\/td>\n<td>Virtual<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">Communicate via&nbsp;.&nbsp;.&nbsp;.<\/th>\n<td>Rotary phones<\/td>\n<td>Touch-tone phones<\/td>\n<td>Cell phones<\/td>\n<td>Internet &amp; Text<\/td>\n<td>Social Media<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3407 size-medium alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/26171854\/6731914633_c4e304a90f_o-300x300.jpg\" alt=\"Two men of different ages sitting at a table at a coffee shop. On the left, an older man is reading from a Kindle, while on the right, a young man is reading a book.\" width=\"300\" height=\"300\" \/>Every generation develops expertise with communication formats and media that reflect their situational reality. For example, Traditionalists tend to have a more formal communication style, with a strict adherence to written grammatical rules and a strong cultural structure. Baby Boomers tend to prefer a more informal and collaborative approach. Gen X communications tend to be more blunt and direct: just the facts. Millennial and Gen Z communication is technology-dependent. As an Ad Council article notes, these generations are driving a truncation of the English language, shortening words (e.g., <em>totally<\/em> becomes <em>totes<\/em>) and abbreviating phrases into one or two-syllable \u201cwords,\u201d which may or may not be spoken aloud (e.g., FOMO for \u201cfear of missing out\u201d and TIL for \u201ctoday I learned\u201d). These clippings have their roots in texting language: a shorthand that\u2019s optimized for the communications media and immediate gratification expectations of mobile communication.<\/p>\n<p>For additional perspective, see <em>Babbel Magazine<\/em>&#8216;s article &#8220;<a href=\"https:\/\/www.babbel.com\/en\/magazine\/jargon-watch-speak-gen-z\/\" target=\"_blank\" rel=\"noopener\">Jargon Watch: How To Speak Gen Z<\/a>,&#8221; which gives examples of words not rooted in clippings (e.g., &#8220;bop&#8221; and &#8220;flex&#8221;).<\/p>\n<div class=\"textbox examples\">\n<h3>Texting<\/h3>\n<p>Texting is a cross-generational trend\u2014something that nearly all adults in America participate in. For perspective on texting, read onereach.com\u2019s &#8220;<a href=\"https:\/\/onereach.com\/blog\/45-texting-statistics-that-prove-businesses-need-to-start-taking-sms-seriously\/\" target=\"_blank\" rel=\"noopener\">45 Texting Statistics that Prove Businesses Need To Start Taking Texting Seriously<\/a>.&#8221; A few excerpts, for perspective:<\/p>\n<ol>\n<li style=\"font-weight: 400;\">Over 80% of American adults text, making it the most common cell phone activity. (<a href=\"http:\/\/www.pewinternet.org\/2013\/09\/19\/cell-phone-activities-2013\/\" target=\"_blank\" rel=\"noopener\">Cell Phone Activities 2013 \u2013 Pew Internet<\/a>)<\/li>\n<li style=\"font-weight: 400;\">The average Millennial exchanges an average of 67 text messages per day (<a href=\"http:\/\/www.businessinsider.com\/chart-of-the-day-number-of-texts-sent-2013-3\" target=\"_blank\" rel=\"noopener\">Kids Send a Mind Boggling Number of Text Every Month \u2013 Business Insider<\/a>)<\/li>\n<li style=\"font-weight: 400;\">On average, Americans exchange twice as many texts as they do calls (<a href=\"http:\/\/www.mosio.com\/mobileanswers\/facts-and-figures-mobile-text-message-usage-in-the-u-s-its-massive\/\" target=\"_blank\" rel=\"noopener\">Mobile Texting Usage in the U.S. \u2013 Nielsen<\/a>)<\/li>\n<\/ol>\n<\/div>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"lumen_assessment_8701\" class=\"resizable\" src=\"https:\/\/assessments.lumenlearning.com\/assessments\/load?assessment_id=8701&#38;embed=1&#38;external_user_id=&#38;external_context_id=&#38;iframe_resize_id=lumen_assessment_8701\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:400px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<h2>Bridging the Generation Gap<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3418 size-medium alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/04\/26174453\/38552104441_5350316bc0_o-300x200.jpg\" alt=\"Two men and one woman talking to each other. All people in the image vary in age from late 20's to late 40's.\" width=\"300\" height=\"200\" \/><\/p>\n<p>Each generation brings not only a frame of reference but also a set of competencies\u2014and expectations\u2014based on how they view the world and their place in it. The challenge for both businesses and individuals is that we now have five generations in the workforce. Differences in generational communication style and media are, effectively, language barriers. To the extent that individuals can\u2019t translate, the communication gaps are a hindrance to effective collaboration and, by extension, achievement of critical goals and objectives. The communication disconnect can also affect employee morale and productivity.<\/p>\n<p>The opportunity in this situation is to leverage specific generational strengths and decrease points of friction. The best case scenario is to create a culture and opportunities that encourage cross-generational sharing and mentoring. As Nora Zelevansky wrote in a piece for Coca-Cola: \u201cIn order to master intergenerational communication, it is necessary to understand some broad generalizations about the generations and then move beyond those to connect as individuals.\u201d<a class=\"footnote\" title=\"Zelevansky, Nora. &quot;Bridging the Gap at Work: Improving Intergenerational Communication.&quot; Coca Cola Journey, 01 Dec 2014. Web. 26 June 2018.\" id=\"return-footnote-340-2\" href=\"#footnote-340-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><\/p>\n<p>In a related trend, the model of talent management is changing. As discussed in a Sodexo report on 2017 Workplace Trends, we\u2019re moving to a model of shared learning, where workers of all ages contribute to each other&#8217;s growth and development.<a class=\"footnote\" title=\"Sodexo. &quot;2017 Global Workplace Trends.&quot; Web. 26 June 2018.\" id=\"return-footnote-340-3\" href=\"#footnote-340-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a> Indeed, the researchers identified \u201cintergenerational agility\u201d as a critical aspect of the employee and employer value proposition. Business benefits of intergenerational learning include increased efficiency, productivity and competitive positioning. Two statistics that suggest the culture and communication gaps can be bridged:<a class=\"footnote\" title=\"The Hartford. &quot;Generations at Work.&quot; Web. 26 June 2018.\" id=\"return-footnote-340-4\" href=\"#footnote-340-4\" aria-label=\"Footnote 4\"><sup class=\"footnote\">[4]<\/sup><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\">90 percent of Millennials believe that Boomers bring substantial experience and knowledge to the workplace<\/li>\n<li style=\"font-weight: 400;\">93 percent of Baby Boomers believe that Millennials bring new skills and ideas to the workplace.<\/li>\n<\/ul>\n<p>The diversity of the intergenerational workplace isn\u2019t just a development\u2014it\u2019s a creative opportunity.<\/p>\n<p>Professor Mariano S\u00e1nchez of the University of Granada in Spain sees the opportunity in cultivating \u201dgenerational intelligence;\u201d specifically, \u201corganizing activities that raise generational awareness, connect generations and help them work better together\u2014exchanging knowledge, ideas, skills and more to enhance the broad skill sets everyone needs in today\u2019s jobs.\u201d<a class=\"footnote\" title=\"Sodexo. &quot;2017 Global Workplace Trends Report.&quot; Web. 26 June 2018.\" id=\"return-footnote-340-5\" href=\"#footnote-340-5\" aria-label=\"Footnote 5\"><sup class=\"footnote\">[5]<\/sup><\/a><\/p>\n<p>According to Jason Dorsey, Millenial and Gen Z researcher and co-founder of The Center for Generational Kinetics, \u201cThe key is getting each person to recognize that everyone has different communication skills that can be harnessed to best support the organization.\u201d<a class=\"footnote\" title=\"Zelevansky, Nora. &quot;Bridging the Gap at Work: Improving Intergenerational Communication.&quot; Coca Cola Journey, 01 Dec 2014. Web. 26 June 2018.\" id=\"return-footnote-340-6\" href=\"#footnote-340-6\" aria-label=\"Footnote 6\"><sup class=\"footnote\">[6]<\/sup><\/a> Incorporating multiple communication media in meetings and to facilitate ongoing discussion\/collaboration allows members of different generations to share expertise and demonstrate the value of a particular medium. Selecting technology that supports multiple ways of communicating and collaborating can also leverage collective strengths and create fertile ground. For example, using a videoconferencing platform allows for participants to connect visually and participate virtually, with audio, screen sharing and recording capabilities.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"lumen_assessment_8702\" class=\"resizable\" src=\"https:\/\/assessments.lumenlearning.com\/assessments\/load?assessment_id=8702&#38;embed=1&#38;external_user_id=&#38;external_context_id=&#38;iframe_resize_id=lumen_assessment_8702\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:400px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<\/div>\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<p><a href=\"https:\/\/docs.google.com\/document\/d\/1_CZtLSDH1Nd_Sx0CNFYJsfwayExf-yLNbImG8ijF_Vg\" target=\"_blank\" style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\">Improve this page<\/a><a style=\"margin-left: 16px;\" target=\"_blank\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\">Learn More<\/a><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-340\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Working across Generations. <strong>Authored by<\/strong>: Nina Burokas. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Generation Gap: man with Kindle, boy with book.. <strong>Authored by<\/strong>: David Beach. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/itsbeach\/6731914633\/\">https:\/\/www.flickr.com\/photos\/itsbeach\/6731914633\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>people talking. <strong>Authored by<\/strong>: Oregon Department of Transportation . <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/oregondot\/38552104441\/in\/album-72157690819747296\/\">https:\/\/www.flickr.com\/photos\/oregondot\/38552104441\/in\/album-72157690819747296\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-340-1\">West Midland Family Center. \"<a href=\"http:\/\/www.wmfc.org\/uploads\/GenerationalDifferencesChart.pdf\" target=\"_blank\" rel=\"noopener\">Generational Differences Chart<\/a>.\" Web. 28 Jun 2018. <a href=\"#return-footnote-340-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-340-2\">Zelevansky, Nora. \"<a href=\"https:\/\/www.coca-colacompany.com\/stories\/bridging-the-gap-at-work-improving-intergenerational-communication\" target=\"_blank\" rel=\"noopener\">Bridging the Gap at Work: Improving Intergenerational Communication<\/a>.\" <em>Coca Cola Journey<\/em>, 01 Dec 2014. Web. 26 June 2018. <a href=\"#return-footnote-340-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-340-3\">Sodexo. \"<a href=\"https:\/\/www.sodexo.com\/home\/media\/studies-and-reports\/newsList-area\/studies-and-reports\/2017-global-workplace-trends.html\" target=\"_blank\" rel=\"noopener\">2017 Global Workplace Trends<\/a>.\" Web. 26 June 2018. <a href=\"#return-footnote-340-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><li id=\"footnote-340-4\">The Hartford. \"<a href=\"https:\/\/s0.hfdstatic.com\/sites\/the_hartford\/files\/generations-at-work.pdf\" target=\"_blank\" rel=\"noopener\">Generations at Work<\/a>.\" Web. 26 June 2018. <a href=\"#return-footnote-340-4\" class=\"return-footnote\" aria-label=\"Return to footnote 4\">&crarr;<\/a><\/li><li id=\"footnote-340-5\">Sodexo. \"<a href=\"https:\/\/www.sodexo.com\/home\/media\/studies-and-reports\/newsList-area\/studies-and-reports\/2017-global-workplace-trends.html\" target=\"_blank\" rel=\"noopener\">2017 Global Workplace Trends Report<\/a>.\" Web. 26 June 2018. <a href=\"#return-footnote-340-5\" class=\"return-footnote\" aria-label=\"Return to footnote 5\">&crarr;<\/a><\/li><li id=\"footnote-340-6\">Zelevansky, Nora. \"<a href=\"https:\/\/www.coca-colacompany.com\/stories\/bridging-the-gap-at-work-improving-intergenerational-communication\" target=\"_blank\" rel=\"noopener\">Bridging the Gap at Work: Improving Intergenerational Communication<\/a>.\" <em>Coca Cola Journey<\/em>, 01 Dec 2014. Web. 26 June 2018. <a href=\"#return-footnote-340-6\" class=\"return-footnote\" aria-label=\"Return to footnote 6\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":395986,"menu_order":17,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Working across Generations\",\"author\":\"Nina Burokas\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Generation Gap: man with Kindle, boy with book.\",\"author\":\"David Beach\",\"organization\":\"\",\"url\":\"https:\/\/www.flickr.com\/photos\/itsbeach\/6731914633\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"people talking\",\"author\":\"Oregon Department of Transportation \",\"organization\":\"\",\"url\":\"https:\/\/www.flickr.com\/photos\/oregondot\/38552104441\/in\/album-72157690819747296\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"9e37af84-c5dd-487e-a3a2-1706b7946315, a6370faf-9c46-49e3-a798-06ebb7157d3b, bf934e27-c735-420f-ada2-0397b541f482","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-340","chapter","type-chapter","status-publish","hentry"],"part":323,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/users\/395986"}],"version-history":[{"count":0,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/340\/revisions"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/parts\/323"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/340\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/media?parent=340"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapter-type?post=340"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/contributor?post=340"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/license?post=340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}