{"id":376,"date":"2022-04-04T16:00:13","date_gmt":"2022-04-04T16:00:13","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/asking-questions\/"},"modified":"2022-04-04T16:00:13","modified_gmt":"2022-04-04T16:00:13","slug":"asking-questions","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/asking-questions\/","title":{"raw":"Asking Questions","rendered":"Asking Questions"},"content":{"raw":"\n<div class=\"textbox learning-objectives\">\n<h3>Learning outcomes<\/h3>\n<ul>\n \t<li>Discuss how to come up with effective questions for an interview.<\/li>\n<\/ul>\n<\/div>\nFor best results\u2014and to avoid litigation\u2014interview questions should be relevant to the position and reflect the realities of both the position and the operating environment. To be specific, questions should focus on the job duties, relevant skills and qualifications, and related success factors. A key point to keep in mind is that questions represent not only the position but the company\u2019s values. Understand that an interview is a two-way assessment; that is, a candidate is also evaluating interview questions, assessments, and interactions with company representatives to determine believability and \u201cfit.\u201d\n\nThere are two types of interviews: unstructured and structured. In an <strong>unstructured interview<\/strong>, the interviewer may ask different questions of each different candidate. One candidate might be asked about her career goals and another might be asked about his previous work experience. In an unstructured interview, the questions are often, though not always, unspecified beforehand. In an unstructured interview the responses to questions asked are generally not scored using a standard system. This type of interview can be particularly useful when interviewing for a new (and possibly still nebulously defined) position. As you interview candidates, their expertise and knowledge of the field will help flesh out the new position.\n\n[caption id=\"attachment_4319\" align=\"alignright\" width=\"401\"]<img class=\"wp-image-4319\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/13182804\/22506109386_e2d8c8a166_k.jpg\" alt=\"Two professionally-dressed woman sitting at a table, probably in an interview.\" width=\"401\" height=\"267\"> Figure 1. Studies of job interviews show that they are more effective at predicting future job performance when they are structured.[\/caption]\n\nIn a <strong>structured interview<\/strong>, the interviewer asks the same questions of every candidate, the questions are prepared in advance, and the interviewer uses a standardized rating system for each response. With this approach, the interviewer can accurately compare two candidates\u2019 interviews. In a meta-analysis of studies examining the effectiveness of various types of job interviews, McDaniel, Whetzel, Schmidt &amp; Maurer (1994) found that structured interviews were more effective at predicting subsequent job performance of the job candidate.\n<h2>What You Should Ask<\/h2>\nInterview questions will be different for each job; after all, it takes very different skills to create a product than it does to sell the product. The job advertisement can be a good source for interview questions. After all, it contains a good summary of the required skills and knowledge needed for the position.\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\nhttps:\/\/assessments.lumenlearning.com\/assessments\/8725\n\n<\/div>\nOften you'll find that you have several equally talented candidates if you simply ask about the specific knowledge, skills, and abilities needed for the job. Once you've established your pool of top contenders, you can start looking at individuals to evaluate their fit in the company.\n\nSo how do you come up with these questions? First Round\u2019s interview with Koru Co-Founder and CEO Kristen Hamilton provides perspective on getting at the person behind the resume. The opening sentence is an admission: \u201cHiring the right people is hard.\u201d[footnote]\"<a href=\"http:\/\/firstround.com\/review\/hire-a-top-performer-every-time-with-these-interview-questions\/\" target=\"_blank\" rel=\"noopener\">Hire a Top Performer Every Time with These Interview Questions<\/a>.\" <em>First Round Review<\/em>. Web. 10 July 2018.[\/footnote] In order to improve the odds of success, Hamilton recommends focusing on skill sets and mindsets instead of metrics such as GPA. Based on extensive employer research and reverse engineering exceptional performers, Hamilton identified seven core characteristics that in combination translate into job success or, as she phrases it, \u201csomeone killing it at their job\u201d:[footnote]Ibid.[\/footnote]\n<ul>\n \t<li><strong>Grit.<\/strong> In today's fast-paced working environment, employees need to be resilient, able to work through difficult or boring projects. You may ask candidates to talk about lengthy projects they've completed, and ask about how they persevered.<\/li>\n \t<li><strong>Rigor.<\/strong> Employees need to use data they have at hand or gather data to make good decisions. You may ask candidates about a time they made a difficult decision at work, and how they arrived at that conclusion.<\/li>\n \t<li><strong>Impact.<\/strong> Teams work better when each member is working together to achieve the company's goals. You may ask candidates about efforts they've made in the past that either helped their previous company's mission or that are related to your company's mission.<\/li>\n \t<li><strong>Teamwork<\/strong>. Speaking of teams working together, this is an essential trait in almost any employee. Even individuals who mostly do solitary work need to at least talk to their managers to report how things are going. Questions for this will vary depending on how much teamwork is needed for the position. You may ask candidates about their work in teams in the past.<\/li>\n \t<li><strong>Ownership.<\/strong> Employees need to have personal responsibility for their positions. In order for a company to run smoothly, employees need to rely on each other to own their role and make things work. You may ask candidates to talk about a project they either ran or participated in, and how they overcame challenges in the process.<\/li>\n \t<li><strong>Curiosity.<\/strong> Companies can only flourish if they change and adapt to the market. In order to achieve this adaptation, employees must be curious and creative and willing to push the boundaries to make change. You may ask candidates about the last thing they learned and why they chose to pursue that knowledge. If employees are curious in their personal lives, they'll likely be curious in the workplace as well.<\/li>\n \t<li><strong>Polish.<\/strong> The way candidates presents themselves can say a lot. As you interview, take note of how candidates dress, how they speak, and how they put together resumes, cover letters, and sample work products. If they don't provide polished work during the interview process, it's likely they won't in their job either.<\/li>\n<\/ul>\n<div class=\"textbox key-takeaways\">\n<h3>Read More<\/h3>\nFirst Round\u2019s compilation, \"<a href=\"http:\/\/firstround.com\/review\/the-best-interview-questions-weve-ever-published\/\" target=\"_blank\" rel=\"noopener\">The Best Interview Questions We\u2019ve Ever Published\"<\/a> is an excellent source of not only interview questions but perspective on candidate evaluation (and, for those who are interviewing, the intent behind questions).\n\n<\/div>\n<h2>What You Shouldn't Ask<\/h2>\nPerhaps the first step in developing effective interview questions\u2014both in forming questions and in coaching inexperienced interviewees\u2014is to know what\u2019s off limits. As advised in a SHRM article, you need to be aware of both state and federal laws when considering interview questions and procedures[footnote]Onley, Dawn. \"<a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/talent-acquisition\/pages\/interview-questions-hr-trouble.aspx\" target=\"_blank\" rel=\"noopener\">These Interview Questions Could Get HR in Trouble.<\/a>\" <em>SHRM<\/em>. 19 June 2017. Web. 10 July 2018.[\/footnote]. For perspective, California Department of Fair Employment &amp; Housing guidelines recommend that \u201cemployers limit requests for information during the pre-employment process to those details essential to determining a person\u2019s qualifications to do the job (with or without reasonable accommodations).\u201d[footnote]The Department of Fair Employment and Housing. \"<a href=\"https:\/\/www.dfeh.ca.gov\/wp-content\/uploads\/sites\/32\/2017\/06\/DFEH_PEI-Guidelines.pdf\" target=\"_blank\" rel=\"noopener\">Employment Inquiries: What Can Employers Ask Applicants and Employees.<\/a>\" Web. 10 July 2018.[\/footnote]\n\nThe best policy is to consider questions that relate to protected categories\u2014that is, those that reference a candidate\u2019s age, race, gender, religion, sexual orientation, etc.\u2014off limits. Even if they\u2019re not illegal per se in a particular state, they may be seen as a discriminatory hiring practice that negatively impacts the employer\u2019s brand and recruiting efforts.\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<a style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\" href=\"https:\/\/docs.google.com\/document\/d\/1WZxM4Jx2GF9LyobHIv540f6cDef02FfpbKfk8usJRsY\" target=\"_blank\" rel=\"noopener\">Improve this page<\/a><a style=\"margin-left: 16px;\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\" target=\"_blank\" rel=\"noopener\">Learn More<\/a>\n","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning outcomes<\/h3>\n<ul>\n<li>Discuss how to come up with effective questions for an interview.<\/li>\n<\/ul>\n<\/div>\n<p>For best results\u2014and to avoid litigation\u2014interview questions should be relevant to the position and reflect the realities of both the position and the operating environment. To be specific, questions should focus on the job duties, relevant skills and qualifications, and related success factors. A key point to keep in mind is that questions represent not only the position but the company\u2019s values. Understand that an interview is a two-way assessment; that is, a candidate is also evaluating interview questions, assessments, and interactions with company representatives to determine believability and \u201cfit.\u201d<\/p>\n<p>There are two types of interviews: unstructured and structured. In an <strong>unstructured interview<\/strong>, the interviewer may ask different questions of each different candidate. One candidate might be asked about her career goals and another might be asked about his previous work experience. In an unstructured interview, the questions are often, though not always, unspecified beforehand. In an unstructured interview the responses to questions asked are generally not scored using a standard system. This type of interview can be particularly useful when interviewing for a new (and possibly still nebulously defined) position. As you interview candidates, their expertise and knowledge of the field will help flesh out the new position.<\/p>\n<div id=\"attachment_4319\" style=\"width: 411px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4319\" class=\"wp-image-4319\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/13182804\/22506109386_e2d8c8a166_k.jpg\" alt=\"Two professionally-dressed woman sitting at a table, probably in an interview.\" width=\"401\" height=\"267\" \/><\/p>\n<p id=\"caption-attachment-4319\" class=\"wp-caption-text\">Figure 1. Studies of job interviews show that they are more effective at predicting future job performance when they are structured.<\/p>\n<\/div>\n<p>In a <strong>structured interview<\/strong>, the interviewer asks the same questions of every candidate, the questions are prepared in advance, and the interviewer uses a standardized rating system for each response. With this approach, the interviewer can accurately compare two candidates\u2019 interviews. In a meta-analysis of studies examining the effectiveness of various types of job interviews, McDaniel, Whetzel, Schmidt &amp; Maurer (1994) found that structured interviews were more effective at predicting subsequent job performance of the job candidate.<\/p>\n<h2>What You Should Ask<\/h2>\n<p>Interview questions will be different for each job; after all, it takes very different skills to create a product than it does to sell the product. The job advertisement can be a good source for interview questions. After all, it contains a good summary of the required skills and knowledge needed for the position.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"lumen_assessment_8725\" class=\"resizable\" src=\"https:\/\/assessments.lumenlearning.com\/assessments\/load?assessment_id=8725&#38;embed=1&#38;external_user_id=&#38;external_context_id=&#38;iframe_resize_id=lumen_assessment_8725\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:400px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<p>Often you&#8217;ll find that you have several equally talented candidates if you simply ask about the specific knowledge, skills, and abilities needed for the job. Once you&#8217;ve established your pool of top contenders, you can start looking at individuals to evaluate their fit in the company.<\/p>\n<p>So how do you come up with these questions? First Round\u2019s interview with Koru Co-Founder and CEO Kristen Hamilton provides perspective on getting at the person behind the resume. The opening sentence is an admission: \u201cHiring the right people is hard.\u201d<a class=\"footnote\" title=\"&quot;Hire a Top Performer Every Time with These Interview Questions.&quot; First Round Review. Web. 10 July 2018.\" id=\"return-footnote-376-1\" href=\"#footnote-376-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a> In order to improve the odds of success, Hamilton recommends focusing on skill sets and mindsets instead of metrics such as GPA. Based on extensive employer research and reverse engineering exceptional performers, Hamilton identified seven core characteristics that in combination translate into job success or, as she phrases it, \u201csomeone killing it at their job\u201d:<a class=\"footnote\" title=\"Ibid.\" id=\"return-footnote-376-2\" href=\"#footnote-376-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><\/p>\n<ul>\n<li><strong>Grit.<\/strong> In today&#8217;s fast-paced working environment, employees need to be resilient, able to work through difficult or boring projects. You may ask candidates to talk about lengthy projects they&#8217;ve completed, and ask about how they persevered.<\/li>\n<li><strong>Rigor.<\/strong> Employees need to use data they have at hand or gather data to make good decisions. You may ask candidates about a time they made a difficult decision at work, and how they arrived at that conclusion.<\/li>\n<li><strong>Impact.<\/strong> Teams work better when each member is working together to achieve the company&#8217;s goals. You may ask candidates about efforts they&#8217;ve made in the past that either helped their previous company&#8217;s mission or that are related to your company&#8217;s mission.<\/li>\n<li><strong>Teamwork<\/strong>. Speaking of teams working together, this is an essential trait in almost any employee. Even individuals who mostly do solitary work need to at least talk to their managers to report how things are going. Questions for this will vary depending on how much teamwork is needed for the position. You may ask candidates about their work in teams in the past.<\/li>\n<li><strong>Ownership.<\/strong> Employees need to have personal responsibility for their positions. In order for a company to run smoothly, employees need to rely on each other to own their role and make things work. You may ask candidates to talk about a project they either ran or participated in, and how they overcame challenges in the process.<\/li>\n<li><strong>Curiosity.<\/strong> Companies can only flourish if they change and adapt to the market. In order to achieve this adaptation, employees must be curious and creative and willing to push the boundaries to make change. You may ask candidates about the last thing they learned and why they chose to pursue that knowledge. If employees are curious in their personal lives, they&#8217;ll likely be curious in the workplace as well.<\/li>\n<li><strong>Polish.<\/strong> The way candidates presents themselves can say a lot. As you interview, take note of how candidates dress, how they speak, and how they put together resumes, cover letters, and sample work products. If they don&#8217;t provide polished work during the interview process, it&#8217;s likely they won&#8217;t in their job either.<\/li>\n<\/ul>\n<div class=\"textbox key-takeaways\">\n<h3>Read More<\/h3>\n<p>First Round\u2019s compilation, &#8220;<a href=\"http:\/\/firstround.com\/review\/the-best-interview-questions-weve-ever-published\/\" target=\"_blank\" rel=\"noopener\">The Best Interview Questions We\u2019ve Ever Published&#8221;<\/a> is an excellent source of not only interview questions but perspective on candidate evaluation (and, for those who are interviewing, the intent behind questions).<\/p>\n<\/div>\n<h2>What You Shouldn&#8217;t Ask<\/h2>\n<p>Perhaps the first step in developing effective interview questions\u2014both in forming questions and in coaching inexperienced interviewees\u2014is to know what\u2019s off limits. As advised in a SHRM article, you need to be aware of both state and federal laws when considering interview questions and procedures<a class=\"footnote\" title=\"Onley, Dawn. &quot;These Interview Questions Could Get HR in Trouble.&quot; SHRM. 19 June 2017. Web. 10 July 2018.\" id=\"return-footnote-376-3\" href=\"#footnote-376-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a>. For perspective, California Department of Fair Employment &amp; Housing guidelines recommend that \u201cemployers limit requests for information during the pre-employment process to those details essential to determining a person\u2019s qualifications to do the job (with or without reasonable accommodations).\u201d<a class=\"footnote\" title=\"The Department of Fair Employment and Housing. &quot;Employment Inquiries: What Can Employers Ask Applicants and Employees.&quot; Web. 10 July 2018.\" id=\"return-footnote-376-4\" href=\"#footnote-376-4\" aria-label=\"Footnote 4\"><sup class=\"footnote\">[4]<\/sup><\/a><\/p>\n<p>The best policy is to consider questions that relate to protected categories\u2014that is, those that reference a candidate\u2019s age, race, gender, religion, sexual orientation, etc.\u2014off limits. Even if they\u2019re not illegal per se in a particular state, they may be seen as a discriminatory hiring practice that negatively impacts the employer\u2019s brand and recruiting efforts.<\/p>\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<p><a style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\" href=\"https:\/\/docs.google.com\/document\/d\/1WZxM4Jx2GF9LyobHIv540f6cDef02FfpbKfk8usJRsY\" target=\"_blank\" rel=\"noopener\">Improve this page<\/a><a style=\"margin-left: 16px;\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\" target=\"_blank\" rel=\"noopener\">Learn More<\/a><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-376\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Asking Questions. <strong>Authored by<\/strong>: Nina Burokas. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Types of Interviews from Industrial Psychology: Selecting and Evaluating Employees. <strong>Provided by<\/strong>: OpenStax CNX. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/cnx.org\/contents\/Sr8Ev5Og@5.52:1AvH1oKc@5\/Industrial-Psychology-Selectin\">http:\/\/cnx.org\/contents\/Sr8Ev5Og@5.52:1AvH1oKc@5\/Industrial-Psychology-Selectin<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em>. <strong>License Terms<\/strong>: Download for free at http:\/\/cnx.org\/content\/col11629\/latest\/<\/li><li>Interview Image. <strong>Authored by<\/strong>: Women in Tech. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/wocintechchat\/22506109386\">https:\/\/www.flickr.com\/photos\/wocintechchat\/22506109386<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-376-1\">\"<a href=\"http:\/\/firstround.com\/review\/hire-a-top-performer-every-time-with-these-interview-questions\/\" target=\"_blank\" rel=\"noopener\">Hire a Top Performer Every Time with These Interview Questions<\/a>.\" <em>First Round Review<\/em>. Web. 10 July 2018. <a href=\"#return-footnote-376-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-376-2\">Ibid. <a href=\"#return-footnote-376-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-376-3\">Onley, Dawn. \"<a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/talent-acquisition\/pages\/interview-questions-hr-trouble.aspx\" target=\"_blank\" rel=\"noopener\">These Interview Questions Could Get HR in Trouble.<\/a>\" <em>SHRM<\/em>. 19 June 2017. Web. 10 July 2018. <a href=\"#return-footnote-376-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><li id=\"footnote-376-4\">The Department of Fair Employment and Housing. \"<a href=\"https:\/\/www.dfeh.ca.gov\/wp-content\/uploads\/sites\/32\/2017\/06\/DFEH_PEI-Guidelines.pdf\" target=\"_blank\" rel=\"noopener\">Employment Inquiries: What Can Employers Ask Applicants and Employees.<\/a>\" Web. 10 July 2018. <a href=\"#return-footnote-376-4\" class=\"return-footnote\" aria-label=\"Return to footnote 4\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":395986,"menu_order":10,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Asking Questions\",\"author\":\"Nina Burokas\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Types of Interviews from Industrial Psychology: Selecting and Evaluating Employees\",\"author\":\"\",\"organization\":\"OpenStax CNX\",\"url\":\"http:\/\/cnx.org\/contents\/Sr8Ev5Og@5.52:1AvH1oKc@5\/Industrial-Psychology-Selectin\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"Download for free at http:\/\/cnx.org\/content\/col11629\/latest\/\"},{\"type\":\"cc\",\"description\":\"Interview Image\",\"author\":\"Women in Tech\",\"organization\":\"\",\"url\":\"https:\/\/www.flickr.com\/photos\/wocintechchat\/22506109386\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"e44013db-1e29-4967-9745-d1156c93d490, 40b662c8-5cca-48c8-926c-a6790bf5d4b1","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-376","chapter","type-chapter","status-publish","hentry"],"part":366,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/users\/395986"}],"version-history":[{"count":0,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/376\/revisions"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/parts\/366"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/376\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/media?parent=376"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapter-type?post=376"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/contributor?post=376"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/license?post=376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}