{"id":377,"date":"2022-04-04T16:00:14","date_gmt":"2022-04-04T16:00:14","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/phone-interviewing\/"},"modified":"2022-04-04T16:00:14","modified_gmt":"2022-04-04T16:00:14","slug":"phone-interviewing","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/chapter\/phone-interviewing\/","title":{"raw":"Phone Interviewing","rendered":"Phone Interviewing"},"content":{"raw":"\n<div class=\"textbox learning-objectives\">\n<h3>Learning outcomes<\/h3>\n<ul>\n \t<li>Discuss the process of effective phone interviews<\/li>\n<\/ul>\n<\/div>\nQuite a few job applicants look \u201cgood on paper,\u201d meaning that their resumes are impressive. Once you actually speak with them, however, it may become obvious that they don\u2019t really meet the requirements of the job. Alternatively, a moderately attractive applicant might turn out to have personal qualities and abilities that are better than they appeared on paper.\n\nA phone interview is a second level of screening used to reduce the pool of qualified candidates to a manageable number that will be invited in for a face-to-face interview. A phone interview can be voice only or voice and video, using technologies such as Skype. For both interviewee and candidate, the preparation is similar to preparing for a live interview. The basic 5-step process (from the interviewer\u2019s perspective) is as follows:\n<ol>\n \t<li style=\"font-weight: 400;\">Review the job description and job specifications<\/li>\n \t<li style=\"font-weight: 400;\">Prepare and validate a set of questions (for candidates: anticipate &amp; prepare for questions)<\/li>\n \t<li style=\"font-weight: 400;\">Review submitted materials, including application form, cover letter and resume<\/li>\n \t<li style=\"font-weight: 400;\">Conduct the interview\n<ul>\n \t<li style=\"font-weight: 400;\">Open the interview<\/li>\n \t<li style=\"font-weight: 400;\">Ask your prepared questions and any follow-up questions based on the candidate\u2019s responses<\/li>\n \t<li style=\"font-weight: 400;\">Invite candidate questions<\/li>\n \t<li style=\"font-weight: 400;\">Close interview<\/li>\n<\/ul>\n<\/li>\n \t<li style=\"font-weight: 400;\">Summarize the interview. For the interviewer, that involves writing a candidate evaluation. For the candidate, that involves summarizing notes and writing a follow-up.<\/li>\n<\/ol>\nKeep in mind that active listening and effective interpretation and note-taking are essential interview skills. This is especially true when interviewing a large number of candidates\u2014it can get tricky remembering who said what. Keeping notes will help you make a final decision as you weigh candidates against one another.\n\nIf there will be a video element to the phone interview, there\u2019s an additional level of planning and coordination, including exchanging user names, issuing and accepting connections and testing technology. (See <a href=\"https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/why-it-matters-communicating-through-technology\/\" target=\"_blank\" rel=\"noopener\">Module 9: Communicating Through Technology<\/a> for further assistance.)\n<div class=\"textbox tryit\">\n<h3>practice questions<\/h3>\nhttps:\/\/assessments.lumenlearning.com\/assessments\/8726\n\n<\/div>\n<div class=\"textbox key-takeaways\">\n<h3>LEarn More<\/h3>\nFor perspective on how to conduct a phone interview, view this <a href=\"https:\/\/youtu.be\/nooTYVBJT0U\" target=\"_blank\" rel=\"noopener\">U.S. Department of Labor Recruiter Training video<\/a>. In this video, you\u2019ll hear an abbreviated (six minute) interview with a West Virginia University Journalism major. The video illustrates the primary interview steps and interpersonal interactions, including introduction, setting the agenda, inviting questions, and establishing next steps.\n\n<\/div>\n<div class=\"textbox examples\">\n<h3>View More<\/h3>\nUniversity of Hartford Barney School of Business staging of a mock phone interview with student evaluation:\n\n<iframe src=\"\/\/plugin.3playmedia.com\/show?mf=2775029&amp;p3sdk_version=1.10.1&amp;p=20361&amp;pt=375&amp;video_id=9n4DlB2MHWI&amp;video_target=tpm-plugin-8wpgsorp-9n4DlB2MHWI\" width=\"800px\" height=\"450px\" frameborder=\"0\" marginwidth=\"0px\" marginheight=\"0px\"><\/iframe>\n\n<\/div>\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<a style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\" href=\"https:\/\/docs.google.com\/document\/d\/1F1HjRcK-PfAlA97sQr6Lx9O3HGJ_ctqN5OgVWa-hPw8\" target=\"_blank\" rel=\"noopener\">Improve this page<\/a><a style=\"margin-left: 16px;\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\" target=\"_blank\" rel=\"noopener\">Learn More<\/a>\n","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning outcomes<\/h3>\n<ul>\n<li>Discuss the process of effective phone interviews<\/li>\n<\/ul>\n<\/div>\n<p>Quite a few job applicants look \u201cgood on paper,\u201d meaning that their resumes are impressive. Once you actually speak with them, however, it may become obvious that they don\u2019t really meet the requirements of the job. Alternatively, a moderately attractive applicant might turn out to have personal qualities and abilities that are better than they appeared on paper.<\/p>\n<p>A phone interview is a second level of screening used to reduce the pool of qualified candidates to a manageable number that will be invited in for a face-to-face interview. A phone interview can be voice only or voice and video, using technologies such as Skype. For both interviewee and candidate, the preparation is similar to preparing for a live interview. The basic 5-step process (from the interviewer\u2019s perspective) is as follows:<\/p>\n<ol>\n<li style=\"font-weight: 400;\">Review the job description and job specifications<\/li>\n<li style=\"font-weight: 400;\">Prepare and validate a set of questions (for candidates: anticipate &amp; prepare for questions)<\/li>\n<li style=\"font-weight: 400;\">Review submitted materials, including application form, cover letter and resume<\/li>\n<li style=\"font-weight: 400;\">Conduct the interview\n<ul>\n<li style=\"font-weight: 400;\">Open the interview<\/li>\n<li style=\"font-weight: 400;\">Ask your prepared questions and any follow-up questions based on the candidate\u2019s responses<\/li>\n<li style=\"font-weight: 400;\">Invite candidate questions<\/li>\n<li style=\"font-weight: 400;\">Close interview<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\">Summarize the interview. For the interviewer, that involves writing a candidate evaluation. For the candidate, that involves summarizing notes and writing a follow-up.<\/li>\n<\/ol>\n<p>Keep in mind that active listening and effective interpretation and note-taking are essential interview skills. This is especially true when interviewing a large number of candidates\u2014it can get tricky remembering who said what. Keeping notes will help you make a final decision as you weigh candidates against one another.<\/p>\n<p>If there will be a video element to the phone interview, there\u2019s an additional level of planning and coordination, including exchanging user names, issuing and accepting connections and testing technology. (See <a href=\"https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/why-it-matters-communicating-through-technology\/\" target=\"_blank\" rel=\"noopener\">Module 9: Communicating Through Technology<\/a> for further assistance.)<\/p>\n<div class=\"textbox tryit\">\n<h3>practice questions<\/h3>\n<p>\t<iframe id=\"lumen_assessment_8726\" class=\"resizable\" src=\"https:\/\/assessments.lumenlearning.com\/assessments\/load?assessment_id=8726&#38;embed=1&#38;external_user_id=&#38;external_context_id=&#38;iframe_resize_id=lumen_assessment_8726\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:400px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<div class=\"textbox key-takeaways\">\n<h3>LEarn More<\/h3>\n<p>For perspective on how to conduct a phone interview, view this <a href=\"https:\/\/youtu.be\/nooTYVBJT0U\" target=\"_blank\" rel=\"noopener\">U.S. Department of Labor Recruiter Training video<\/a>. In this video, you\u2019ll hear an abbreviated (six minute) interview with a West Virginia University Journalism major. The video illustrates the primary interview steps and interpersonal interactions, including introduction, setting the agenda, inviting questions, and establishing next steps.<\/p>\n<\/div>\n<div class=\"textbox examples\">\n<h3>View More<\/h3>\n<p>University of Hartford Barney School of Business staging of a mock phone interview with student evaluation:<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/plugin.3playmedia.com\/show?mf=2775029&amp;p3sdk_version=1.10.1&amp;p=20361&amp;pt=375&amp;video_id=9n4DlB2MHWI&amp;video_target=tpm-plugin-8wpgsorp-9n4DlB2MHWI\" width=\"800px\" height=\"450px\" frameborder=\"0\" marginwidth=\"0px\" marginheight=\"0px\"><\/iframe><\/p>\n<\/div>\n<h2>Contribute!<\/h2>\n<div style=\"margin-bottom: 8px;\">Did you have an idea for improving this content? We\u2019d love your input.<\/div>\n<p><a style=\"font-size: 10pt; font-weight: 600; color: #077fab; text-decoration: none; border: 2px solid #077fab; border-radius: 7px; padding: 5px 25px; text-align: center; cursor: pointer; line-height: 1.5em;\" href=\"https:\/\/docs.google.com\/document\/d\/1F1HjRcK-PfAlA97sQr6Lx9O3HGJ_ctqN5OgVWa-hPw8\" target=\"_blank\" rel=\"noopener\">Improve this page<\/a><a style=\"margin-left: 16px;\" href=\"https:\/\/docs.google.com\/document\/d\/1vy-T6DtTF-BbMfpVEI7VP_R7w2A4anzYZLXR8Pk4Fu4\" target=\"_blank\" rel=\"noopener\">Learn More<\/a><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-377\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Phone Interviews. <strong>Authored by<\/strong>: Nina Burokas. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Introduction to Phone Interviewing . <strong>Authored by<\/strong>: Lisa Jo Rudy. <strong>Provided by<\/strong>: Lumen Learning. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/courses.lumenlearning.com\/wm-principlesofmanagement\/chapter\/recruiting-and-selecting-qualified-job-applicants\/\">https:\/\/courses.lumenlearning.com\/wm-principlesofmanagement\/chapter\/recruiting-and-selecting-qualified-job-applicants\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">All rights reserved content<\/div><ul class=\"citation-list\"><li>Liftoff! Fall 2014- Mock Phone Interview and Feedback. <strong>Authored by<\/strong>: Barney UofH. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=9n4DlB2MHWI\">https:\/\/www.youtube.com\/watch?v=9n4DlB2MHWI<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":395986,"menu_order":11,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Phone Interviews\",\"author\":\"Nina Burokas\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"copyrighted_video\",\"description\":\"Liftoff! Fall 2014- Mock Phone Interview and Feedback\",\"author\":\"Barney UofH\",\"organization\":\"\",\"url\":\"https:\/\/www.youtube.com\/watch?v=9n4DlB2MHWI\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"},{\"type\":\"cc\",\"description\":\"Introduction to Phone Interviewing \",\"author\":\"Lisa Jo Rudy\",\"organization\":\"Lumen Learning\",\"url\":\"https:\/\/courses.lumenlearning.com\/wm-principlesofmanagement\/chapter\/recruiting-and-selecting-qualified-job-applicants\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"e44013db-1e29-4967-9745-d1156c93d490, 340fed50-dafc-4120-8fb3-23b8b136c63a","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-377","chapter","type-chapter","status-publish","hentry"],"part":366,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/users\/395986"}],"version-history":[{"count":0,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/377\/revisions"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/parts\/366"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapters\/377\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/media?parent=377"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/pressbooks\/v2\/chapter-type?post=377"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/contributor?post=377"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/esc-businesscomskills\/wp-json\/wp\/v2\/license?post=377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}