{"id":90,"date":"2014-08-18T16:06:34","date_gmt":"2014-08-18T16:06:34","guid":{"rendered":"https:\/\/courses.candelalearning.com\/hrmanagement1xmaster\/?post_type=chapter&p=90"},"modified":"2018-08-07T01:17:13","modified_gmt":"2018-08-07T01:17:13","slug":"8-1-steps-to-take-in-training-an-employee","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/hrmanagement\/chapter\/8-1-steps-to-take-in-training-an-employee\/","title":{"raw":"8.1 Steps to Take in Training an Employee","rendered":"8.1 Steps to Take in Training an Employee"},"content":{"raw":" \r\n
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8.1<\/span> Steps to Take in Training an Employee<\/h2>\r\n
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Learning Objective<\/h3>\r\n
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  1. Explain the four steps involved when training an employee.<\/li>\r\n<\/ol>\r\n<\/div>\r\nAny effective company has training in place to make sure employees can perform his or her job. During the recruitment and selection process, the right person should be hired to begin with. But even the right person may need training in how your company does things. Lack of training can result in lost productivity, lost customers, and poor relationships between employees and managers. It can also result in dissatisfaction, which means retention problems and high turnover. All these end up being direct costs to the organization. In fact, a study performed by the American Society for Training and Development (ASTD) found that 41 percent of employees at companies with poor training planned to leave within the year, but in companies with excellent training, only 12 percent planned to leave.Leigh Branham, The 7 Hidden Reasons Why Employees Leave<\/em> (New York: American Management Association, 2005), 112\u20135.<\/span> To reduce some costs associated with not training or undertraining, development of training programs can help with some of the risk. This is what this chapter will address.\r\n\r\nFor effective employee training, there are four steps that generally occur. First, the new employee goes through an orientation, and then he or she will receive in-house training on job-specific areas. Next, the employee should be assigned a mentor, and then, as comfort with the job duties grows, he or she may engage in external training. Employee training and development<\/span>The framework used to help employees develop their personal and organizational skills, knowledge, and abilities.<\/span><\/span> is the process of helping employees develop their personal and organization skills, knowledge, and abilities.\r\n\r\n<\/div>\r\n
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    Employee Orientation<\/h2>\r\nThe first step in training is an employee orientation. Employee orientation<\/span>The process used for welcoming a new employee into the organization.<\/span><\/span> is the process used for welcoming a new employee into the organization. The importance of employee orientation is two-fold. First, the goal is for employees to gain an understanding of the company policies and learn how their specific job fits into the big picture. Employee orientation usually involves filling out employee paperwork such as I-9 and 401(k) program forms.\r\n\r\nThe goals of an orientation are as follows:\r\n
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    1. To reduce start-up costs.<\/strong> If an orientation is done right, it can help get the employee up to speed on various policies and procedures, so the employee can start working right away. It can also be a way to ensure all hiring paperwork is filled out correctly, so the employee is paid on time.<\/li>\r\n \t
    2. To reduce anxiety.<\/strong> Starting a new job can be stressful. One goal of an orientation is to reduce the stress and anxiety people feel when going into an unknown situation.<\/li>\r\n \t
    3. To reduce employee turnover.<\/strong> Employee turnover tends to be higher when employees don\u2019t feel valued or are not given the tools to perform. An employee orientation can show that the organization values the employee and provides tools necessary for a successful entry.<\/li>\r\n \t
    4. To save time for the supervisor and coworkers.<\/strong> A well-done orientation makes for a better prepared employee, which means less time having to teach the employee.<\/li>\r\n \t
    5. To set expectations and attitudes.<\/strong> If employees know from the start what the expectations are, they tend to perform better. Likewise, if employees learn the values and attitudes of the organization from the beginning, there is a higher chance of a successful tenure at the company.<\/li>\r\n<\/ol>\r\nSome companies use employee orientation as a way to introduce employees not only to the company policies and procedures but also to the staff. For an example of an orientation schedule for the day, see Figure 8.1.\r\n
      \r\n\r\nFigure 8.1<\/span>\r\n\r\n\"\"<\/a>\r\n\r\nSome companies have very specific orientations, with a variety of people providing information to the new hires. This can create a welcoming environment, besides giving the employee the information they need. This is an example of one such orientation.\r\n
      \r\n\r\nSource: Sample schedule courtesy of Louis Stokes Cleveland VA Medical Center, http:\/\/www.cleveland.va.gov\/docs\/NEOSchedule.pdf<\/a> (accessed September 2, 2011).\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
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      Human Resource Recall<\/h3>\r\nHave you ever participated in an orientation? What was it like? What components did it have?\r\n\r\n<\/div>\r\n
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      In-House Training<\/h2>\r\nIn-house training programs<\/span>Learning opportunities developed by the organization in which they are used.<\/span><\/span> are learning opportunities developed by the organization in which they are used. This is usually the second step in the training process and often is ongoing. In-house training programs can be training related to a specific job, such as how to use a particular kind of software. In a manufacturing setting, in-house training might include an employee learning how to use a particular kind of machinery.\r\n\r\nMany companies provide in-house training on various HR topics as well, meaning it doesn\u2019t always have to relate to a specific job. Some examples of in-house training include the following:\r\n