Objectives and Outline

Listening Effectively

By Jenn Q. Goddu, M.A.
Queens University of Charlotte, Charlotte, NC

LEARNING OBJECTIVES

After reading this chapter, you should be able to:

  • explain the difference between listening and hearing
  • understand the value of listening
  • identify the three attributes of active listeners
  • recognize barriers to effective listening
  • employ strategies to engage listeners
  • provide constructive 
feedback as a listener

Chapter Outline

  • Introduction
  • Hearing Versus Listening
  • The Value of Listening
    • Academic Benefits
    • Professional Benefits
    • Personal Benefits
  • Three A’s of Active Listening
    • Attention
    • Attitude
    • Adjustment
  • Barriers to Effective Listening
    • Anticipating
    • Judging
    • Reacting Emotionally
  • Strategies to Enhance Listening
    • Keep an Open Mind
    • Identify Distractions
    • Come Prepared
    • Take Notes
  • Providing Feedback to Speakers
    • Non-verbal Feedback
    • Verbal Feedback
  • Encouraging Effective Listening
    • Make Your Listeners Care
    • Cue Your Listeners
    • Convince Them to Engage
  • Conclusion
  • Review Questions and Activities
  • Glossary
  • References
  • Appendix A: Listening Profile