References

Adler, M. J. (1983). How to speak, how to listen. New York: Macmillan.

Bell, C. & Mejer, C. (2011, February 13). The silent killers of productivity and profit. ASTD.com. Retrieved from http://www.astd.org/Publications/ Magazines/TD/TD- Archive/2011/02/The-Silent- Killers-of-Productivity-and-Profit

Bommelje, R. (2011). LISTEN, LISTEN, LISTEN. In The top 10 ways to strengthen your self- leadership. International Listening Leadership Institute. Retrieved from http://www.listening leaders.com/Articles.html

Bommelje, R., Houston, J. M., & Smither, R. (2003). Personality characteristics of effective listening: A five factor perspective. International Journal of Listening, 17, 32- 46.

Boothman, N. (2008). How to make people like you in 90 seconds or less. NY: Workman Publishing.

Brownell, J. (1996). Listening: Attitudes, principles, and skills. Boston: Allyn and Bacon.

Ellis, D. (1998). Becoming a master student. New York: Houghton Mifflin Company.

Ferrari, B. (2012). Power listening: Mastering the most critical business skill of all. New York: Penguin.

Hoppe, M. H. (2006). Active listening: Improve your ability to listen and lead [ebook]. Greensboro, NC: Center for Creative Leadership.

Ireland, J. (2011, May 4). The kinds of listening skills. Livestrong.com. Retrieved from http://www.livestrong.com/article/ 82419-kinds-listening-skills/

Kaponya, P. J. (1991). The human resource professional: Tactics and strategies for career success. New York: Praeger Publishers.

McFerran, J. (2009, August 29). Open-door policy not enough to be a leader who can listen. Winnipeg Free Press. doi:7BS2732928311

Miller, C. (1994). The empowered communicator: Keys to unlocking an audience. Nashville: Broadman & Holman Publishers.

Nichols, R. G. (1957). Listening is a 10 part skill. Chicago, IL: Enterprise Publications. Retrieved from http://d1025403.site.my hosting.com/files.listen.org/Nichol sTenPartSkill/Mr39Enf4.html

Nichols, M. P. (1995). The lost art of listening. New York: Guilford.

Pease, A., & Pease, B. (2006). The definitive book of body language. New York: Bantam Books.

Ramsland, K. M. (1992). The art of learning: A self-help manual for students. Albany: SUNY UP.

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William Henry Harrison: Inaugural Address. (1989). U. S. Inaugural Addresses. Bartleby.com. Accessed Sept. 2, 2012.

Wobser, A. (2004). Developing positive listening skills: How to really listen. Huntsville, TX. Educational Video Network

photo credits

p. 2 Hearing mechanics http://commons.wikimedia.org/wiki/File:Hearing_mechanics.jpg
By Zina Deretsky
P. 3 Senator Joe Biden http://commons.wikimedia.org/wiki/File:The_SEIU_family_listens_to_ Sen._Joe_Biden.jpg
by SEIU Walk a Day in My Shoes
p. 3 Chinese symbol for listening http://www.state.gov/m/a/os/65759.htm
p. 4 Navy class http://commons.wikimedia.org/wiki/File:US_Navy_061007-N-4399G- 029_Sailors_aboard_the_dock_landing_ship_USS_Harpers_Ferry_(LS D_49)_listen_attentively_to_Wayne_Guillory_give_an_American_Gov ernment_class_lecture.jpg
By U.S. Navy photo by Mass Communication Specialist Seaman Charles Thomas Green
p. 5 A public lecture at NAO Rozhen http://commons.wikimedia.org/wiki/File:Lecture_Rozhen.jpg
by Daniel Chanliev
p. 6 Esther Brimmer http://commons.wikimedia.org/wiki/File:Esther_Brimmer_Listens_to_ Debate_at_HRC_emergency_session_on_Syria.jpg by United States Mission Geneva

p. 7 Dachau concentration camp lecture http://commons.wikimedia.org/wiki/File:Visitors_Listen_to_Lecture_in _Reconstructed_Barracks_-_Dachau_Concentration_Camp_Site_- _Dachau_-_Bavaria_-_Germany.jpg by Adam Jones, Ph.D.

p. 8 William Henry Harrison http://commons.wikimedia.org/wiki/File:William_Henry_Harrison_by_James_Reid_Lambdin,_1835.jpg
by The White House Historical Association
p. 9 Clemson Tigers http://commons.wikimedia.org/wiki/File:Clemson_Tigers_football_running_down_the_hill.jpg
by Jim Ferguson
p. 10 Audience members listen to Trevor Romain, http://commons.wikimedia.org/wiki/File:Defense.gov_photo_essay_090 902-D-4894W-008.jpg
by Elaine Wilson