References: Effective Business Communication

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Habermas, J. (1984). The theory of communicative action (Vol. 1, p. 100). Boston, MA: Beacon Press.

Leavitt, H., & Mueller, R. (1951). Some effects of feedback on communication. Human Relations, 4, 401–410.

McLean, S. (2003). The basics of speech communication. Boston, MA: Allyn & Bacon.

McLean, S. (2005). The basics of interpersonal communication. Boston, MA: Allyn & Bacon.

National Association of Colleges and Employers,National Association of Colleges and Employers. (2009). Frequently asked questions. Retrieved from

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Pearce, W. B., & Cronen, V. (1980). Communication, action, and meaning: The creating of social realities. New York, NY: Praeger.

Pearson, J., & Nelson, P. (2000). An introduction to human communication: understanding and sharing (p. 6). Boston, MA: McGraw-Hill.

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Wood, J. (1997). Communication in our lives (p. 22). Boston, MA: Wadsworth.

Vocate, D. (Ed.). (1994). Intrapersonal communication: Different voices, different minds. Hillsdale, NJ: Lawrence Erlbaum.