Cronen, V., & Pearce, W. B. (1982). The coordinated management of meaning: A theory of communication. In F. E. Dance (Ed.), Human communication theory (pp. 61–89). New York, NY: Harper & Row.
Habermas, J. (1984). The theory of communicative action (Vol. 1, p. 100). Boston, MA: Beacon Press.
Leavitt, H., & Mueller, R. (1951). Some effects of feedback on communication. Human Relations, 4, 401–410.
McLean, S. (2003). The basics of speech communication. Boston, MA: Allyn & Bacon.
McLean, S. (2005). The basics of interpersonal communication. Boston, MA: Allyn & Bacon.
National Association of Colleges and Employers,National Association of Colleges and Employers. (2009). Frequently asked questions. Retrieved from http://www.naceweb.org/Press/Frequently_Asked_Questions.aspx?referal=
National Commission on Writing for America’s Families, Schools, and Colleges. (2004, September). Writing: A Ticket to Work…Or a Ticket Out, A Survey of Business Leaders. Retrieved from http://www.writingcommission.org/pr/writing_for_employ.html
Pearce, W. B., & Cronen, V. (1980). Communication, action, and meaning: The creating of social realities. New York, NY: Praeger.
Pearson, J., & Nelson, P. (2000). An introduction to human communication: understanding and sharing (p. 6). Boston, MA: McGraw-Hill.
Weekley, E. (1967). An etymological dictionary of modern English (Vol. 1, p. 338). New York, NY: Dover Publications.
Wood, J. (1997). Communication in our lives (p. 22). Boston, MA: Wadsworth.
Vocate, D. (Ed.). (1994). Intrapersonal communication: Different voices, different minds. Hillsdale, NJ: Lawrence Erlbaum.