Chapter 4: Listening Effectively
By Jenn Q. Goddu, M.A.
Queens University of Charlotte, Charlotte, NC
LEARNING OBJECTIVES
After reading this chapter, you should be able to:
- explain the difference between listening and hearing
- understand the value of listening
- identify the three attributes of active listeners
- recognize barriers to effective listening
- employ strategies to engage listeners
- provide constructive feedback as a listener
Chapter Outline
- Introduction
- Hearing Versus Listening
- The Value of Listening
- Academic Benefits
- Professional Benefits
- Personal Benefits
- Three A’s of Active Listening
- Attention
- Attitude
- Adjustment
- Barriers to Effective Listening
- Anticipating
- Judging
- Reacting Emotionally
- Strategies to Enhance Listening
- Keep an Open Mind
- Identify Distractions
- Come Prepared
- Take Notes
- Providing Feedback to Speakers
- Non-verbal Feedback
- Verbal Feedback
- Encouraging Effective Listening
- Make Your Listeners Care
- Cue Your Listeners
- Convince Them to Engage
- Conclusion
- Review Questions and Activities
- Glossary
- References
- Appendix A: Listening Profile