{"id":464,"date":"2015-02-18T17:40:00","date_gmt":"2015-02-18T17:40:00","guid":{"rendered":"https:\/\/courses.candelalearning.com\/publicspeaking1xmaster\/?post_type=chapter&#038;p=464"},"modified":"2015-03-03T18:57:03","modified_gmt":"2015-03-03T18:57:03","slug":"chapter-4-objectives-and-outline","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-ccc-spch-1080-1\/chapter\/chapter-4-objectives-and-outline\/","title":{"raw":"Listening Effectively: Objectives and Outline","rendered":"Listening Effectively: Objectives and Outline"},"content":{"raw":"<div class=\"bcc-box bcc-highlight\">\r\n<h1>Chapter 4:\u00a0Listening Effectively<\/h1>\r\n<\/div>\r\n<div class=\"page\" title=\"Page 1\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n<div class=\"page\" title=\"Page 1\">\r\n<div class=\"layoutArea\">\r\n<div class=\"column\">\r\n\r\nBy Jenn Q. Goddu, M.A.\r\nQueens University of Charlotte, Charlotte, NC\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n&nbsp;\r\n<div class=\"bcc-box bcc-highlight\">\r\n<h3>LEARNING OBJECTIVES<\/h3>\r\nAfter reading this chapter, you should be able to:\r\n<ul>\r\n\t<li>explain the difference between listening and hearing<\/li>\r\n\t<li>understand the value of listening<\/li>\r\n\t<li>identify the three attributes of active listeners<\/li>\r\n\t<li>recognize barriers to effective listening<\/li>\r\n\t<li>employ strategies to engage listeners<\/li>\r\n\t<li>provide constructive \u2028feedback as a listener<\/li>\r\n<\/ul>\r\n<\/div>\r\n<h3><\/h3>\r\n<h3>Chapter Outline<\/h3>\r\n<ul>\r\n\t<li><strong>Introduction<\/strong><\/li>\r\n\t<li><strong>Hearing Versus Listening<\/strong><\/li>\r\n\t<li><b>The Value of Listening<\/b>\r\n<ul>\r\n\t<li>Academic Benefits<\/li>\r\n\t<li>Professional Benefits<\/li>\r\n\t<li>Personal Benefits<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li><b>Three A's of Active Listening<\/b>\r\n<ul>\r\n\t<li>Attention<\/li>\r\n\t<li>Attitude<\/li>\r\n\t<li>Adjustment<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li><b>Barriers to Effective Listening<\/b>\r\n<ul>\r\n\t<li>Anticipating<\/li>\r\n\t<li>Judging<\/li>\r\n\t<li>Reacting Emotionally<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li><b>Strategies to Enhance Listening<\/b>\r\n<ul>\r\n\t<li>Keep an Open Mind<\/li>\r\n\t<li>Identify Distractions<\/li>\r\n\t<li>Come Prepared<\/li>\r\n\t<li>Take Notes<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li><b>Providing Feedback to Speakers<\/b>\r\n<ul>\r\n\t<li>Non-verbal Feedback<\/li>\r\n\t<li>Verbal Feedback<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li><strong>Encouraging Effective Listening<\/strong>\r\n<ul>\r\n\t<li>Make Your Listeners Care<\/li>\r\n\t<li>Cue Your Listeners<\/li>\r\n\t<li>Convince Them to Engage<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t<li><strong>Conclusion<\/strong><\/li>\r\n\t<li><strong>Review Questions and Activities<\/strong><\/li>\r\n\t<li><strong>Glossary<\/strong><\/li>\r\n\t<li><strong>References<\/strong><\/li>\r\n\t<li><strong>Appendix A: Listening Profile<\/strong><\/li>\r\n<\/ul>","rendered":"<div class=\"bcc-box bcc-highlight\">\n<h1>Chapter 4:\u00a0Listening Effectively<\/h1>\n<\/div>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>By Jenn Q. Goddu, M.A.<br \/>\nQueens University of Charlotte, Charlotte, NC<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"bcc-box bcc-highlight\">\n<h3>LEARNING OBJECTIVES<\/h3>\n<p>After reading this chapter, you should be able to:<\/p>\n<ul>\n<li>explain the difference between listening and hearing<\/li>\n<li>understand the value of listening<\/li>\n<li>identify the three attributes of active listeners<\/li>\n<li>recognize barriers to effective listening<\/li>\n<li>employ strategies to engage listeners<\/li>\n<li>provide constructive \u2028feedback as a listener<\/li>\n<\/ul>\n<\/div>\n<h3><\/h3>\n<h3>Chapter Outline<\/h3>\n<ul>\n<li><strong>Introduction<\/strong><\/li>\n<li><strong>Hearing Versus Listening<\/strong><\/li>\n<li><b>The Value of Listening<\/b>\n<ul>\n<li>Academic Benefits<\/li>\n<li>Professional Benefits<\/li>\n<li>Personal Benefits<\/li>\n<\/ul>\n<\/li>\n<li><b>Three A&#8217;s of Active Listening<\/b>\n<ul>\n<li>Attention<\/li>\n<li>Attitude<\/li>\n<li>Adjustment<\/li>\n<\/ul>\n<\/li>\n<li><b>Barriers to Effective Listening<\/b>\n<ul>\n<li>Anticipating<\/li>\n<li>Judging<\/li>\n<li>Reacting Emotionally<\/li>\n<\/ul>\n<\/li>\n<li><b>Strategies to Enhance Listening<\/b>\n<ul>\n<li>Keep an Open Mind<\/li>\n<li>Identify Distractions<\/li>\n<li>Come Prepared<\/li>\n<li>Take Notes<\/li>\n<\/ul>\n<\/li>\n<li><b>Providing Feedback to Speakers<\/b>\n<ul>\n<li>Non-verbal Feedback<\/li>\n<li>Verbal Feedback<\/li>\n<\/ul>\n<\/li>\n<li><strong>Encouraging Effective Listening<\/strong>\n<ul>\n<li>Make Your Listeners Care<\/li>\n<li>Cue Your Listeners<\/li>\n<li>Convince Them to Engage<\/li>\n<\/ul>\n<\/li>\n<li><strong>Conclusion<\/strong><\/li>\n<li><strong>Review Questions and Activities<\/strong><\/li>\n<li><strong>Glossary<\/strong><\/li>\n<li><strong>References<\/strong><\/li>\n<li><strong>Appendix A: Listening Profile<\/strong><\/li>\n<\/ul>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-464\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Chapter 4 Objectives and Outline. <strong>Authored by<\/strong>: Jenn Q. Goddu, M.A.. <strong>Provided by<\/strong>: Queens University of Charlotte, Charlotte, NC. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/publicspeakingproject.org\/psvirtualtext.html\">http:\/\/publicspeakingproject.org\/psvirtualtext.html<\/a>. <strong>Project<\/strong>: The Public Speaking Project. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/\">CC BY-NC-ND: Attribution-NonCommercial-NoDerivatives <\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":277,"menu_order":3,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"Chapter 4 Objectives and Outline\",\"author\":\"Jenn Q. 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