{"id":337,"date":"2016-03-28T21:22:00","date_gmt":"2016-03-28T21:22:00","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/educationalpsychology\/?post_type=chapter&p=337"},"modified":"2016-03-28T21:22:00","modified_gmt":"2016-03-28T21:22:00","slug":"communication-in-classrooms-vs-communication-elsewhere","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-educationalpsychology\/chapter\/communication-in-classrooms-vs-communication-elsewhere\/","title":{"raw":"Communication in classrooms vs communication elsewhere","rendered":"Communication in classrooms vs communication elsewhere"},"content":{"raw":"Classroom events are often so complex that just talking with students can become confusing. It helps to think of the challenge as a problem in communication<\/strong>\u2014or as one expert put it, of \u201cwho says what to whom, and with what effect\u201d (Lasswell, 1964). In classrooms, things often do not happen at an even pace or in a logical order, or with just the teacher and one student interacting while others listen or wait patiently. While such moments do occur, events may sometimes instead be more like a kaleidoscope of overlapping interactions, disruptions, and decision\u2014even when activities are generally going well<\/em>. One student finishes a task while another is still only halfway done. A third student looks like she is reading, but she may really be dreaming. You begin to bring her back on task by speaking to her, only to be interrupted by a fourth student with a question about an assignment. While you answer the fourth student, a fifth walks in with a message from the office requiring a response; so the bored (third) student is overlooked awhile longer. Meanwhile, the first student\u2014the one who finished the current task\u2014now\u00a0begins telling a joke to a sixth student, just to pass the time. You wonder, \u201cShould I speak now to the bored, quiet reader or to the joke-telling student? Or should I move on with the lesson?\u201d While you are wondering this, a seventh student raises his hand with a question, and so on.\r\n\r\nOne way to manage situations like these is to understand and become comfortable with the key features of communication that are characteristic of classrooms. One set of features has to do with the functions or purposes of communication, especially the balance among talk related to content, to procedures, and to controlling behavior. Another feature has to do with the nature of nonverbal communication\u2014how it supplements and sometimes even contradicts what is said verbally. A third feature has to do with the unwritten expectations held by students and teachers about how<\/em> to participate in particular kinds of class activities\u2014what we will later call the structure of participation.\r\n

Functions of talk: content, procedures, and behavior control<\/h2>\r\nClassrooms are different from many other group situations in that communication serves a unique combination of three purposes at once: content, procedures, or behavior control (Wells, 2006). Content talk<\/strong> focuses on what is being learned; it happens when a teacher or student states or asks about an idea or concept, for example, or when someone explains or elaborates on some bit of new knowledge (Burns & Myhill, 2004). Usually content talk relates in some obvious way to the curriculum or to current learning objectives, as when a teacher tells a high school history class, \u201cAs the text explains, there were several major causes of the American Civil War.\u201d But content talk can also digress from the current learning objectives; a first-grade student might unexpectedly bring a caterpillar to school and ask about how it transforms into a butterfly.\r\n\r\nProcedural<\/strong> talk, as its name implies, is about administrative rules or routines needed to accomplish tasks in a classroom. It happens, for example, when the teacher says, \u201cWhen you are done with your spelling books, put them in the bins at the side of the room,\u201d or when a student asks, \u201cDo you want us to print our names at the top of page?\u201d Procedural talk provides information that students need to coordinate their activities in what can be a relatively crowded space\u2014the classroom\u2014and under conditions in which time may be relatively short or tightly scheduled. It generally keeps activities organized and flowing smoothly. Procedural talk is not primarily about removing or correcting unwanted behavior, although certain administrative procedures might sometimes annoy a particular student, or students might sometimes forget to follow a procedure. Instead it is intended to provide the guidance that students need to coordinate with each other and with the teacher.\r\n\r\nControl talk<\/strong> is about preventing or correcting misbehaviors when they occur, particularly when the misbehaviors are not because of ignorance of procedures. It happens, for example, when a teacher says, \u201cJill, you were talking when you should have been listening,\u201d or \u201cJason, you need to work on your math instead of doodling.\u201d Most control talk originates with the teacher, but students sometimes engage in it with each other, if not with the teacher. One student may look at a nearby classmate who is whispering out of turn and quietly say, \u201cShhh!\u201d in an attempt to silence the behavior. Or a student may respond to being teased by a classmate by saying simply, \u201cStop it!\u201d Whether originating from the teacher or a student, control talk may not always be fully effective. But its purpose is, by definition, to influence or control inappropriate behavior.\r\n\r\nWhat can make classroom discourse confusing is that two of its functions\u2014content and procedures\u2014often become combined with the third, control talk, in the same remark or interaction. A teacher may ask a content-related question, for example, as a form of control talk. She may, for example, ask, \u201cJeremy, what did you<\/em> think of the film we just saw?\u201d The question is apparently about content, but the teacher may also be trying to end Jeremy\u2019s daydreaming and to get him back on task\u2014an example of control talk. Or a teacher may state a rule: \u201cWhen one person is talking, others need to be listening.\u201d The rule is procedural in that it helps to coordinate classroom dialogue, but it may also control inattentive behavior. Double functions like these can sometimes confuse students because of their ambiguity, and lead to misunderstandings between certain students and teachers. A student may hear only the content or procedural function of a teacher\u2019s comment, and miss an implied request or command to change inappropriate behavior (Collins & Michaels, 2006). But double functions can also help lessons to flow smoothly by minimizing the disruption of attending to a minor behavior problem and by allowing more continuous attention to content or procedures.\r\n

Verbal, nonverbal, and unintended communication<\/h2>\r\nAnother way to understand classroom communication is to distinguish verbal from nonverbal communication, and intended both unintended forms of communication. As the name suggests, verbal communication<\/strong> is a message or information expressed in words, either orally or in writing. Classrooms obviously have lots of verbal communication; it happens every time a teacher explains a bit of content, asks a question, or writes information or instructions on the chalkboard. Non-verbal communications<\/strong> are gestures or behaviors that convey information, often simultaneously with spoken words (Guerrero, 2006). It happens, for example, when a teacher looks directly at students to emphasize a point or to assert her authority, or when the teacher raises her eyebrows to convey disapproval or disagreement. Nonverbal behaviors are just as plentiful as verbal communications, and while they usually add to a current verbal message, they sometimes can also contradict it. A teacher can state verbally, \u201cThis math lesson will be fun,\u201d and a nonverbal twinkle in the eye can send the confirm message nonverbally. But a simultaneous nonverbal sigh or slouch may send the opposite message\u2014that the lesson will not, in fact be fun, in spite of the teacher\u2019s verbal claim.\r\n\r\nWhether verbal or nonverbal, however, classroom communications often convey more meaning than is intended. Unintended communications<\/strong> are the excess meanings of utterances; they are the messages received by students without the teacher\u2019s awareness or desire. A teacher may say, \u201cThis section of the text won\u2019t be on the test, but read it anyway for background.\u201d But a student may instead hear the message, \u201cDo not read this section of the text.\u201d What is heard is not what the teacher intended to be heard.\r\n\r\nLike many public settings that involve a diversity of people, classrooms tend to rely heavily on explicit, verbal communication, while at the same time recognizing and allowing nonverbal communications to occur (Neill, 1991). This priority accounts for the characteristically businesslike style of teacher talk\u2014a style that we discuss in detail in the next chapter. A major reason for relying on an explicit, businesslike verbal style is that diversity among individuals increases the chances of their misinterpreting each other. Because of differences in background, the partners may differ in how they expect to structure conversation as well as other kinds of dialog. Misunderstandings may result\u2014sometimes without the partners being able to pinpoint the cause. Later in this chapter we suggest how to minimize these problems.\r\n

References<\/h2>\r\n

Burns, C. & Myhill, D. (2004). Interactive or inactive? A consideration of the nature of interaction in whole-class instruction. Cambridge Journal of Education, 34<\/em>(1), 35\u201349.<\/p>\r\n

Collins, J. & Michaels, S. (2006). Speaking and writing: Discourse strategies and the acquisition of literacy. In J. Cook-Gumperz (Ed.), The social construction of literacy, 2nd edition<\/em>, 245\u2013263. New York: Cambridge University Press.<\/p>\r\n

Guerrero, L. (2006). Nonverbal communication in close relationships<\/em>. Mahwah, NJ: Erlbaum.<\/p>\r\n

Lasswell, H. (1964). The structure and function of communication in society. In W. Schramm (Ed.), Mass communications<\/em>. Urbana, IL: University of Illinois Press.<\/p>\r\n

Neill, S. (1991). Classroom nonverbal communication<\/em>. New York: Routledge.<\/p>\r\n

Wells, G. (2006). The language experience of children at home and at school. In J. Cook-Gumperz (Ed.), The social construction of literacy, 2nd edition<\/em>, 76\u2013109. New York: Cambridge University Press.<\/p>","rendered":"

Classroom events are often so complex that just talking with students can become confusing. It helps to think of the challenge as a problem in communication<\/strong>\u2014or as one expert put it, of \u201cwho says what to whom, and with what effect\u201d (Lasswell, 1964). In classrooms, things often do not happen at an even pace or in a logical order, or with just the teacher and one student interacting while others listen or wait patiently. While such moments do occur, events may sometimes instead be more like a kaleidoscope of overlapping interactions, disruptions, and decision\u2014even when activities are generally going well<\/em>. One student finishes a task while another is still only halfway done. A third student looks like she is reading, but she may really be dreaming. You begin to bring her back on task by speaking to her, only to be interrupted by a fourth student with a question about an assignment. While you answer the fourth student, a fifth walks in with a message from the office requiring a response; so the bored (third) student is overlooked awhile longer. Meanwhile, the first student\u2014the one who finished the current task\u2014now\u00a0begins telling a joke to a sixth student, just to pass the time. You wonder, \u201cShould I speak now to the bored, quiet reader or to the joke-telling student? Or should I move on with the lesson?\u201d While you are wondering this, a seventh student raises his hand with a question, and so on.<\/p>\n

One way to manage situations like these is to understand and become comfortable with the key features of communication that are characteristic of classrooms. One set of features has to do with the functions or purposes of communication, especially the balance among talk related to content, to procedures, and to controlling behavior. Another feature has to do with the nature of nonverbal communication\u2014how it supplements and sometimes even contradicts what is said verbally. A third feature has to do with the unwritten expectations held by students and teachers about how<\/em> to participate in particular kinds of class activities\u2014what we will later call the structure of participation.<\/p>\n

Functions of talk: content, procedures, and behavior control<\/h2>\n

Classrooms are different from many other group situations in that communication serves a unique combination of three purposes at once: content, procedures, or behavior control (Wells, 2006). Content talk<\/strong> focuses on what is being learned; it happens when a teacher or student states or asks about an idea or concept, for example, or when someone explains or elaborates on some bit of new knowledge (Burns & Myhill, 2004). Usually content talk relates in some obvious way to the curriculum or to current learning objectives, as when a teacher tells a high school history class, \u201cAs the text explains, there were several major causes of the American Civil War.\u201d But content talk can also digress from the current learning objectives; a first-grade student might unexpectedly bring a caterpillar to school and ask about how it transforms into a butterfly.<\/p>\n

Procedural<\/strong> talk, as its name implies, is about administrative rules or routines needed to accomplish tasks in a classroom. It happens, for example, when the teacher says, \u201cWhen you are done with your spelling books, put them in the bins at the side of the room,\u201d or when a student asks, \u201cDo you want us to print our names at the top of page?\u201d Procedural talk provides information that students need to coordinate their activities in what can be a relatively crowded space\u2014the classroom\u2014and under conditions in which time may be relatively short or tightly scheduled. It generally keeps activities organized and flowing smoothly. Procedural talk is not primarily about removing or correcting unwanted behavior, although certain administrative procedures might sometimes annoy a particular student, or students might sometimes forget to follow a procedure. Instead it is intended to provide the guidance that students need to coordinate with each other and with the teacher.<\/p>\n

Control talk<\/strong> is about preventing or correcting misbehaviors when they occur, particularly when the misbehaviors are not because of ignorance of procedures. It happens, for example, when a teacher says, \u201cJill, you were talking when you should have been listening,\u201d or \u201cJason, you need to work on your math instead of doodling.\u201d Most control talk originates with the teacher, but students sometimes engage in it with each other, if not with the teacher. One student may look at a nearby classmate who is whispering out of turn and quietly say, \u201cShhh!\u201d in an attempt to silence the behavior. Or a student may respond to being teased by a classmate by saying simply, \u201cStop it!\u201d Whether originating from the teacher or a student, control talk may not always be fully effective. But its purpose is, by definition, to influence or control inappropriate behavior.<\/p>\n

What can make classroom discourse confusing is that two of its functions\u2014content and procedures\u2014often become combined with the third, control talk, in the same remark or interaction. A teacher may ask a content-related question, for example, as a form of control talk. She may, for example, ask, \u201cJeremy, what did you<\/em> think of the film we just saw?\u201d The question is apparently about content, but the teacher may also be trying to end Jeremy\u2019s daydreaming and to get him back on task\u2014an example of control talk. Or a teacher may state a rule: \u201cWhen one person is talking, others need to be listening.\u201d The rule is procedural in that it helps to coordinate classroom dialogue, but it may also control inattentive behavior. Double functions like these can sometimes confuse students because of their ambiguity, and lead to misunderstandings between certain students and teachers. A student may hear only the content or procedural function of a teacher\u2019s comment, and miss an implied request or command to change inappropriate behavior (Collins & Michaels, 2006). But double functions can also help lessons to flow smoothly by minimizing the disruption of attending to a minor behavior problem and by allowing more continuous attention to content or procedures.<\/p>\n

Verbal, nonverbal, and unintended communication<\/h2>\n

Another way to understand classroom communication is to distinguish verbal from nonverbal communication, and intended both unintended forms of communication. As the name suggests, verbal communication<\/strong> is a message or information expressed in words, either orally or in writing. Classrooms obviously have lots of verbal communication; it happens every time a teacher explains a bit of content, asks a question, or writes information or instructions on the chalkboard. Non-verbal communications<\/strong> are gestures or behaviors that convey information, often simultaneously with spoken words (Guerrero, 2006). It happens, for example, when a teacher looks directly at students to emphasize a point or to assert her authority, or when the teacher raises her eyebrows to convey disapproval or disagreement. Nonverbal behaviors are just as plentiful as verbal communications, and while they usually add to a current verbal message, they sometimes can also contradict it. A teacher can state verbally, \u201cThis math lesson will be fun,\u201d and a nonverbal twinkle in the eye can send the confirm message nonverbally. But a simultaneous nonverbal sigh or slouch may send the opposite message\u2014that the lesson will not, in fact be fun, in spite of the teacher\u2019s verbal claim.<\/p>\n

Whether verbal or nonverbal, however, classroom communications often convey more meaning than is intended. Unintended communications<\/strong> are the excess meanings of utterances; they are the messages received by students without the teacher\u2019s awareness or desire. A teacher may say, \u201cThis section of the text won\u2019t be on the test, but read it anyway for background.\u201d But a student may instead hear the message, \u201cDo not read this section of the text.\u201d What is heard is not what the teacher intended to be heard.<\/p>\n

Like many public settings that involve a diversity of people, classrooms tend to rely heavily on explicit, verbal communication, while at the same time recognizing and allowing nonverbal communications to occur (Neill, 1991). This priority accounts for the characteristically businesslike style of teacher talk\u2014a style that we discuss in detail in the next chapter. A major reason for relying on an explicit, businesslike verbal style is that diversity among individuals increases the chances of their misinterpreting each other. Because of differences in background, the partners may differ in how they expect to structure conversation as well as other kinds of dialog. Misunderstandings may result\u2014sometimes without the partners being able to pinpoint the cause. Later in this chapter we suggest how to minimize these problems.<\/p>\n

References<\/h2>\n

Burns, C. & Myhill, D. (2004). Interactive or inactive? A consideration of the nature of interaction in whole-class instruction. Cambridge Journal of Education, 34<\/em>(1), 35\u201349.<\/p>\n

Collins, J. & Michaels, S. (2006). Speaking and writing: Discourse strategies and the acquisition of literacy. In J. Cook-Gumperz (Ed.), The social construction of literacy, 2nd edition<\/em>, 245\u2013263. New York: Cambridge University Press.<\/p>\n

Guerrero, L. (2006). Nonverbal communication in close relationships<\/em>. Mahwah, NJ: Erlbaum.<\/p>\n

Lasswell, H. (1964). The structure and function of communication in society. In W. Schramm (Ed.), Mass communications<\/em>. Urbana, IL: University of Illinois Press.<\/p>\n

Neill, S. (1991). Classroom nonverbal communication<\/em>. New York: Routledge.<\/p>\n

Wells, G. (2006). The language experience of children at home and at school. In J. Cook-Gumperz (Ed.), The social construction of literacy, 2nd edition<\/em>, 76\u2013109. New York: Cambridge University Press.<\/p>\n\n\t\t\t

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Candela Citations<\/h3>\n\t\t\t\t\t
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CC licensed content, Shared previously<\/div>