{"id":154,"date":"2019-02-01T21:28:22","date_gmt":"2019-02-01T21:28:22","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/?post_type=chapter&#038;p=154"},"modified":"2019-07-19T14:02:49","modified_gmt":"2019-07-19T14:02:49","slug":"word-choice","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/chapter\/word-choice\/","title":{"raw":"Jargon","rendered":"Jargon"},"content":{"raw":"<img class=\"size-medium wp-image-1709 alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4022\/2019\/02\/17195405\/114-300x210.jpg\" alt=\"\" width=\"300\" height=\"210\" \/>\r\n<p id=\"mclean-ch02_s04_s02_p04\" class=\"para editable block\">Jargon is occupation-specific language used by people in a given profession, the \"shorthand\" that people in the same profession use to communicate with each other.\u00a0For example, plumbers might use terms such as <em>elbow<\/em>,\u00a0<em>ABS<\/em>,\u00a0<em>sweating the pipes<\/em>,\u00a0<em>reducer<\/em>,\u00a0<em>flapper<\/em><em>,\u00a0<\/em><em>snake<\/em>, and\u00a0<em>rough-in<\/em>. Other plumbers will understand those terms in the context of plumbing, but to non-plumbers, those terms may have different meanings or be entirely without clear meaning. Jargon exists in just about every occupation: medicine, law, marketing, banking, insurance, education, engineering, farming, auto repair, construction trades, and more.<\/p>\r\n<p class=\"para editable block\">Jargon is fine to use when communicating with other members of your profession.\u00a0 It makes sense, for example, for a doctor performing a medical procedure to use jargon in speaking with the anesthetist, nurses, and other medical professionals, since all of those others understand the terms in the same way and the medical jargon eliminates the need for lengthy explanations.<\/p>\r\nHowever, jargon is not useful in situations in which your audience does not have the same technical or professional background. If some technical terms are absolutely necessary to your communication, be sure to explain each term and its context.\r\n\r\nThe following video provides an example of the jarring aspects of jargon.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=wmIWUkGXo3c\r\n<p id=\"mclean-ch02_s04_s02_p05\" class=\"para editable block\">Whether or not to use jargon is often a judgment call, and one that's sometimes easier to make in speaking than in writing. In an oral context, you may be able to know from immediate feedback whether or not your audience understands a technical term, based on their facial expressions or body language. If not, you can define the term immediately.\u00a0 In written language, you lack that immediate response and must consider your audience's characteristics and background more carefully. The more you learn about your audience, the more you can tailor your\u00a0 words to that audience's level of understanding. If you lack information or want your document to be understood by a variety of readers, then use common words and avoid jargon.<\/p>\r\nThis video reviews the concept of jargon and offers tips for using and\/or eliminating it from your professional communications.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=dNcVCNq2vSU","rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1709 alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4022\/2019\/02\/17195405\/114-300x210.jpg\" alt=\"\" width=\"300\" height=\"210\" \/><\/p>\n<p id=\"mclean-ch02_s04_s02_p04\" class=\"para editable block\">Jargon is occupation-specific language used by people in a given profession, the &#8220;shorthand&#8221; that people in the same profession use to communicate with each other.\u00a0For example, plumbers might use terms such as <em>elbow<\/em>,\u00a0<em>ABS<\/em>,\u00a0<em>sweating the pipes<\/em>,\u00a0<em>reducer<\/em>,\u00a0<em>flapper<\/em><em>,\u00a0<\/em><em>snake<\/em>, and\u00a0<em>rough-in<\/em>. Other plumbers will understand those terms in the context of plumbing, but to non-plumbers, those terms may have different meanings or be entirely without clear meaning. Jargon exists in just about every occupation: medicine, law, marketing, banking, insurance, education, engineering, farming, auto repair, construction trades, and more.<\/p>\n<p class=\"para editable block\">Jargon is fine to use when communicating with other members of your profession.\u00a0 It makes sense, for example, for a doctor performing a medical procedure to use jargon in speaking with the anesthetist, nurses, and other medical professionals, since all of those others understand the terms in the same way and the medical jargon eliminates the need for lengthy explanations.<\/p>\n<p>However, jargon is not useful in situations in which your audience does not have the same technical or professional background. If some technical terms are absolutely necessary to your communication, be sure to explain each term and its context.<\/p>\n<p>The following video provides an example of the jarring aspects of jargon.<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"Customer Service Training Videos\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/wmIWUkGXo3c?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p id=\"mclean-ch02_s04_s02_p05\" class=\"para editable block\">Whether or not to use jargon is often a judgment call, and one that&#8217;s sometimes easier to make in speaking than in writing. In an oral context, you may be able to know from immediate feedback whether or not your audience understands a technical term, based on their facial expressions or body language. If not, you can define the term immediately.\u00a0 In written language, you lack that immediate response and must consider your audience&#8217;s characteristics and background more carefully. The more you learn about your audience, the more you can tailor your\u00a0 words to that audience&#8217;s level of understanding. If you lack information or want your document to be understood by a variety of readers, then use common words and avoid jargon.<\/p>\n<p>This video reviews the concept of jargon and offers tips for using and\/or eliminating it from your professional communications.<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-2\" title=\"Avoiding jargon\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/dNcVCNq2vSU?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-154\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Jargon, most text adapted from Business Communication Skills for Managers and Business Communication for Success; attributions below. <strong>Authored by<\/strong>: Susan Oaks. <strong>Project<\/strong>: Communications for Professionals. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/\">CC BY-NC: Attribution-NonCommercial<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Word Choice and Tone. <strong>Authored by<\/strong>: Susan Kendall. <strong>Provided by<\/strong>: Lumen Learning. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/word-choice-and-tone\/\">https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/word-choice-and-tone\/<\/a>. <strong>Project<\/strong>: Business Communication Skills for Managers. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>2.4 Language Can be an Obstacle to Communication. <strong>Provided by<\/strong>: University of Minnesota. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/open.lib.umn.edu\/businesscommunication\/chapter\/2-4-language-can-be-an-obstacle-to-communication\/%20\">https:\/\/open.lib.umn.edu\/businesscommunication\/chapter\/2-4-language-can-be-an-obstacle-to-communication\/%20<\/a>. <strong>Project<\/strong>: Business Communication for Success. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><li>video Avoid Company  Jargon on Customers. <strong>Provided by<\/strong>: ServiceSkillsDOTCom Soft Skills Training. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=wmIWUkGXo3c\">https:\/\/www.youtube.com\/watch?v=wmIWUkGXo3c<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>video Avoiding Jargon. <strong>Provided by<\/strong>: GW4 Alliance. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=dNcVCNq2vSU\">https:\/\/www.youtube.com\/watch?v=dNcVCNq2vSU<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>image of professional holding a speech bubble. <strong>Authored by<\/strong>: rawpixel. <strong>Provided by<\/strong>: Pixabay. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/pixabay.com\/photos\/office-adult-computer-african-3370835\/\">https:\/\/pixabay.com\/photos\/office-adult-computer-african-3370835\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/cc0\">CC0: No Rights Reserved<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":81366,"menu_order":5,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Jargon, most text adapted from Business Communication Skills for Managers and Business Communication for Success; attributions below\",\"author\":\"Susan Oaks\",\"organization\":\"\",\"url\":\"\",\"project\":\"Communications for Professionals\",\"license\":\"cc-by-nc\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Word Choice and Tone\",\"author\":\"Susan Kendall\",\"organization\":\"Lumen Learning\",\"url\":\"https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/word-choice-and-tone\/\",\"project\":\"Business Communication Skills for Managers\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"2.4 Language Can be an Obstacle to Communication\",\"author\":\"\",\"organization\":\"University of Minnesota\",\"url\":\"https:\/\/open.lib.umn.edu\/businesscommunication\/chapter\/2-4-language-can-be-an-obstacle-to-communication\/ \",\"project\":\"Business Communication for Success\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"video Avoid Company  Jargon on Customers\",\"author\":\"\",\"organization\":\"ServiceSkillsDOTCom Soft Skills Training\",\"url\":\"https:\/\/www.youtube.com\/watch?v=wmIWUkGXo3c\",\"project\":\"\",\"license\":\"other\",\"license_terms\":\"YouTube video\"},{\"type\":\"cc\",\"description\":\"video Avoiding Jargon\",\"author\":\"\",\"organization\":\"GW4 Alliance\",\"url\":\"https:\/\/www.youtube.com\/watch?v=dNcVCNq2vSU\",\"project\":\"\",\"license\":\"other\",\"license_terms\":\"YouTube video\"},{\"type\":\"cc\",\"description\":\"image of professional holding a speech bubble\",\"author\":\"rawpixel\",\"organization\":\"Pixabay\",\"url\":\"https:\/\/pixabay.com\/photos\/office-adult-computer-african-3370835\/\",\"project\":\"\",\"license\":\"cc0\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-154","chapter","type-chapter","status-publish","hentry"],"part":152,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/chapters\/154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/wp\/v2\/users\/81366"}],"version-history":[{"count":11,"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/chapters\/154\/revisions"}],"predecessor-version":[{"id":1711,"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/chapters\/154\/revisions\/1711"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/parts\/152"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/chapters\/154\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/wp\/v2\/media?parent=154"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/pressbooks\/v2\/chapter-type?post=154"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/wp\/v2\/contributor?post=154"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/wp-json\/wp\/v2\/license?post=154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}