{"id":204,"date":"2019-02-08T18:59:41","date_gmt":"2019-02-08T18:59:41","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/?post_type=chapter&p=204"},"modified":"2019-07-29T18:38:25","modified_gmt":"2019-07-29T18:38:25","slug":"characteristics-of-effective-professional-communication","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/chapter\/characteristics-of-effective-professional-communication\/","title":{"raw":"Characteristics of Effective Communication","rendered":"Characteristics of Effective Communication"},"content":{"raw":"Effective communication is a message that is understood as the communicator meant it to be understood.\u00a0 In order to help ensure understanding, communicators need to understand and apply\u00a0the 7\u00a0Cs of Effective Communication.\u00a0 An effective communication should be:\r\n\r\n \r\n
    \r\n \t
  1. Clear\u2014main ideas easily identified and understood<\/li>\r\n \t
  2. Concise\u2014gets to the point without using unneeded words or images<\/li>\r\n \t
  3. Concrete\u2014includes specific\u00a0examples or explanations<\/li>\r\n \t
  4. Correct\u2014in information, word choice, and grammar<\/li>\r\n \t
  5. Coherent\u2014information\u00a0presented in a logical sequence<\/li>\r\n \t
  6. Complete\u2014enough\u00a0information so the audience can understand<\/li>\r\n \t
  7. Courteous\u2014polite, professional tone<\/li>\r\n<\/ol>\r\nThis video offers a review and brief additional explanation of the 7Cs.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=sYBw9-8eCuM\r\n\r\nThe\u00a0accompanying article mentioned in the video, The 7 Cs of Communication: A Checklist for Clear Communication<\/a>, contains\u00a0brief examples.\r\n\r\nThe following contains\u00a0an example of ineffective communication.\u00a0 As a self-test,\u00a0can you identify specific\u00a0places where the\u00a0communicator did not apply the 7Cs?\r\n
    \r\n

    Try It<\/h3>\r\nJoanne supervised 36 professionals in 6 city libraries.\u00a0 To cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff:\r\n

    When workloads increase to a level requiring hours in excess of an employee's regular duty assignment, and when such work is estimated to require a full shift of eight (8) hours or more on two (2) or more consecutive days, even though unscheduled days intervene, an employee's tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee's absence from his previously scheduled assignment.<\/p>\r\nAfter the 36 copies were sent out, Joanne's office received 26 phone calls asking what the memo meant. What the ten people who didn't call about the memo thought is uncertain. It took a week to clarify the new policy.\r\n\r\n<\/div>\r\nGerry Kierans, an executive training professional, offers another way to consider the characteristics of effective communication.\r\n\r\n[embed]https:\/\/www.youtube.com\/watch?v=gcfY9yYa3Cc[\/embed]\r\n\r\nThe characteristics that Kieran presents, along with the 7Cs, offer complementary ways of thinking about what makes communication effective.\u00a0 Keep these characteristics in mind as you create, review, revise, and evaluate the effectiveness of\u00a0your own professional communications.","rendered":"

    Effective communication is a message that is understood as the communicator meant it to be understood.\u00a0 In order to help ensure understanding, communicators need to understand and apply\u00a0the 7\u00a0Cs of Effective Communication.\u00a0 An effective communication should be:<\/p>\n

     <\/p>\n

      \n
    1. Clear\u2014main ideas easily identified and understood<\/li>\n
    2. Concise\u2014gets to the point without using unneeded words or images<\/li>\n
    3. Concrete\u2014includes specific\u00a0examples or explanations<\/li>\n
    4. Correct\u2014in information, word choice, and grammar<\/li>\n
    5. Coherent\u2014information\u00a0presented in a logical sequence<\/li>\n
    6. Complete\u2014enough\u00a0information so the audience can understand<\/li>\n
    7. Courteous\u2014polite, professional tone<\/li>\n<\/ol>\n

      This video offers a review and brief additional explanation of the 7Cs.<\/p>\n