{"id":28,"date":"2019-02-01T16:19:17","date_gmt":"2019-02-01T16:19:17","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/?post_type=chapter&p=28"},"modified":"2019-07-12T19:05:51","modified_gmt":"2019-07-12T19:05:51","slug":"role","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/chapter\/role\/","title":{"raw":"Role & Tone","rendered":"Role & Tone"},"content":{"raw":"Role and tone are important communication variables to consider; they often influence one another and, along with other communication variables, influence your choice of content and medium for the communication.\r\n

Role<\/h2>\r\nRole deals with each communication participant's position in a group or an organization: chair, volunteer, assistant, supervisor, co-worker, etc.\u00a0 Each group or organization will have certain explicit and implicit communication expectations attached to particular roles. For effective communication, you need to be aware of and communicate appropriately given your own and your audience's roles.\r\n\r\n\"\"For a brief example of the importance of roles, consider how you would phrase a simple request\u2014a request to view a document, for example\u2014of a supervisor, peer, and person whom you supervise in your organization.\r\n\r\nView the following video, which offers two versions of a situation.\u00a0 Stop the video at the brief pause and identify specific, ineffective communication strategies which could have been more effective with fuller acknowledgement of roles and the communication expectation assumed for each role.\u00a0 After the pause, watch the second scenario, and identify specific, more effective strategies that were made with fuller acknowledgement of roles.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=-FcNXc5b2i0\r\n

Tone<\/h2>\r\nTone is the way in which you express your message.\u00a0 Tone in written communication is akin to tone of voice in spoken communication. It's the attitude toward your information and audience that your audience perceives as they read, view, or listen to your communication.\u00a0 Understanding your audience, purpose, and role can help you determine the tone to strive for to be effective in different situations.\u00a0 Appropriate tone in professional communication can range from formal to informal, serious to slightly humorous, depending on the communication situation.\u00a0 But no matter what nuanced tone you strive for, overall tone in most cases of professional communication should apply the three P's.\r\n

The 3 P's of Tone:<\/h3>\r\n