{"id":794,"date":"2019-05-08T19:19:27","date_gmt":"2019-05-08T19:19:27","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/?post_type=chapter&#038;p=794"},"modified":"2019-08-09T14:32:00","modified_gmt":"2019-08-09T14:32:00","slug":"resume-content","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/chapter\/resume-content\/","title":{"raw":"Resume Content","rendered":"Resume Content"},"content":{"raw":"The video below summarizes five tips to writing a successful resume, as an introduction to resume content and format.\u00a0 Tips presented in the video are discussed in more detail throughout this page and other pages in this section.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=aX8BQvY1oHc\r\n<h2 id=\"h.39b83fxhcl3z\" class=\"c22\">All resumes should include the following content:<\/h2>\r\n<h3>Contact Information<\/h3>\r\nInclude your name, phone number, email, LinkedIn address, and mailing address.\u00a0 Note that in some cases, you may not need to include a mailing address, if all communication occurs online.\u00a0 Make sure that your email address is professional in nature and, if not, create a new address for professional use.\u00a0 You don't want a prospective employer to see an address such as cutiepie@gmail.com, or x-quuuz-me@pcwire.net. Ideally, your email address should be a recognizable version of your name.\r\n<h3>Skills Summary \/ Professional Profile<\/h3>\r\nInclude a brief summary of key skills and competencies, or a professional profile with key accomplishments, toward the start of your resume, usually as the first section under your contact information. Skills summaries and professional profiles are slightly different. A skills summary is just what the title indicates - it focuses on both transferable and industry-specific skills appropriate to the job.\u00a0 A professional profile includes key skills along with important experience and achievements. No matter which approach you choose, remember to include selected skills using the same language as the job announcement, so that initial electronic and human scans will find immediate matches.\r\n\r\nEven though these sections differ slightly, they serve the same purpose: to generate reader interest immediately and make your reader want to read more.\u00a0 If your resume gets to a human resources professional or a search committee member, realize that readers are skimming multiple resumes, usually from top down, and making 5-7 second decisions whether to read more fully, so you need to capture key information early in the resume.\r\n\r\nThe following three videos offer tips on writing this initial section of your resume.\r\n\r\nThis video provides tips for writing a skills summary.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=GtIduf7qcdo\r\n\r\nThis video provides tips for writing a professional profile.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=PFgpPCWVc9s\r\n\r\nThis video shows the importance of editing the summary\/profile section in terms of both content and format for greatest impact. (Note, though, that quotations are not required in this section, and in fact may waste valuable resume space; details that quantify achievements are far more important than quotations.)\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=yIawRmxFbSU\r\n<h3>Skills<\/h3>\r\nCurrent practice requires that you include skills or competencies on your r\u00e9sum\u00e9 in some way so you can establish your personal brand and highlight key skills for particular jobs.\u00a0Skills in the body of a resume include both hard and soft, or industry-specific and transferable skills that relate to the position and show your potential benefit to the organization to which you're applying. You may incorporate skills either in a distinct skills section in the body of your resume, or as part of a combination resume with skills listed in the work experience section of your resume under job titles, duties, and accomplishments.\u00a0 Inclusion of skills is fuller in the body of the resume than it is in the initial skills summary or professional profile, which highlights just a few key skills.\r\n\r\nNo matter how you incorporate skills in the body of your resume, provide a bulleted list of skills appropriate to the position for which you're applying. Your presentation of skills should be:\r\n<ul>\r\n \t<li><strong>Current and relevant to the advertised position\r\n<\/strong>Highlight competencies that relate to the job for which you are applying. If a specific skill is not requested in the job announcement, or is something that you developed and applied in the past, your reader may stop reading if the skills you list are not relevant to the position being filled.<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li><strong>Honest<\/strong>\r\nYou don't want to inflate your skills and then get \"caught\" not being able to answer follow-up questions about how you applied certain skills in particular situations.<\/li>\r\n \t<li><strong>Active, specific, and descriptive\r\n<\/strong>Use powerful action verbs to explain each skill, such as <em>negotiated<\/em> instead of <em>helped solve<\/em>, or <em>redesigned<\/em> instead of <em>changed<\/em>.\u00a0 Aim for verbs that specify the action you took to lessen the possibility of incorrect interpretation.\u00a0 If you google \"action verbs resume,\" you'll find multiple sites that list appropriate action verbs. For example, you may want to say \"published monthly column for internal HR newsletter,\" \"spoke to groups of 35+ new hires about HR policies and procedures,\" or \"coordinated and chaired department discussions to institute flex time.\"<\/li>\r\n \t<li><strong>Ordered Strategically<\/strong>\r\nOrder your skills carefully.\u00a0 If some of your skills exactly match those listed in the job announcement, list those skills first and offer other important skills later.\u00a0 Your purpose is to create as strong and obvious a match as possible between preferred skills and your own skills.<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li><strong>Parallel<\/strong>\r\nUse parallel structure to present your skills, for ease of reading and understanding.\u00a0 Parallel structure means that your action verbs are all in the same form, for example, all past tense, or all -ing words.\u00a0 It's disruptive to read something like this:\r\n<ul>\r\n \t<li>negotiated contracts for vendor services<\/li>\r\n \t<li>redesigned employee section of company website<\/li>\r\n \t<li><em>was responsible for<\/em> starting a training program for community volunteers - <em>designed and implemented<\/em> is one example of a more direct, parallel choice<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\nThe following video provides tips about additional information to include in each skill bullet point, to specify your skills and achievements concisely and fully.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=kYdbkmG5GWI\r\n\r\nAlso consult the page on <a href=\"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/chapter\/professional-websites\/\" target=\"_blank\" rel=\"noopener\">Skills &amp; Competencies<\/a> in this text for fuller information about skills content for the body of your resume.\r\n<h3>Work Experience<\/h3>\r\n<p class=\"c2\"><span class=\"c1\">Work experience is important because most recruiters look for past work experience as a predictor of future work experience. The most conventional method of listing your work experience is reverse chronological order, with your most recent job experience first. Include the following information:<\/span><\/p>\r\n\r\n<ul class=\"c13 lst-kix_fleickawu1ua-0 start\">\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Job Title<\/span><\/li>\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Company name<\/span><\/li>\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Location - city, state, country if outside the United States\r\n<\/span><\/li>\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Years of employment (If you\u2019ve had several jobs at one company, include the overall years of experience and, for separate jobs, note specific years of experience.)<\/span><\/li>\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Three to seven bullet points describing your responsibilities and the results of your work, depending on the number of years of experience<\/span><\/li>\r\n<\/ul>\r\n<p class=\"c2\"><span class=\"c1\">It\u2019s important to use bullet points and action verbs, just as with skills, because short points with action words clearly and succinctly list your responsibilities and achievements. <\/span><span class=\"c1\">Bullets should be results-oriented and provide quantifiable information as much as possible, for example:<\/span><\/p>\r\n\r\n<ul class=\"c13 lst-kix_puc7w8z9i7r4-0 start\">\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Created an Excel program which reduced errors by 35% through catching inconsistencies during raw data entry, and learned steps in the process of training employees to implement a new program\r\n<\/span><\/li>\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Created a training program of best practices for new hires which increased profits by 25%<\/span><\/li>\r\n \t<li class=\"c2 c14\"><span class=\"c1\">Increased repeat sales by 75% through customer service\r\n<\/span><\/li>\r\n<\/ul>\r\nThe following video offers tips on how to present your work experience in a resume.\r\n\r\nhttps:\/\/www.youtube.com\/watch?v=4faa4EVPz8o\r\n<h3>Education<\/h3>\r\nOffer information about your educational background, especially if you have academic degrees after high school, including the type of degree (A.S., B.S.), the institution, and the focus of the degree if appropriate. List degrees in reverse chronological order.\u00a0 If you have a degree in progress, it's o.k. to state that it's in progress, expected 20XX. Also, if appropriate, you may want to list relevant coursework, especially if your degree is relatively recent, and\/or you do not have years of work experience. And, if you have achieved awards with your degree, it's o.k. to list them, for example, M.B.A., State University of New York, magna cum laude.\r\n\r\nYou may want to include certificates and training in the list with your academic education, or make them a separate section under education.\u00a0 Again, list relevant trainings in reverse chronological order.\u00a0 You do not have to list dates, but may want to if you need to show currency in the field (e.g., knowledge of new state real estate laws, current technical training).\r\n\r\nWhen listing your education, make sure to:\r\n<ul>\r\n \t<li>name your college, degree, certificate, and\/or training correctly (e.g., is it a B.S. in Information Management Systems, or a B.S. in Technology with a major in Information Management Systems?)<\/li>\r\n \t<li>spell out any acronyms - a recruiter local to your own area might know what CGCC means, but others will not<\/li>\r\n \t<li>use the same format that you've used for other sections of your resume<\/li>\r\n<\/ul>\r\n<div class=\"textbox tryit\">\r\n<h3>Try It<\/h3>\r\nGary has been running his own small caf\u00e9 for five years. Prior to that, he worked fifteen years in high-tech engineering. Gary is great at maintenance after doing three real estate \u201cfix-and-flips\u201d on the side, as well as doing all the maintenance for his old caf\u00e9 building. Today Gary is preparing his r\u00e9sum\u00e9 for an opening he saw on LinkedIn. The position is maintenance supervisor for the local community college. (Gary thinks the health-care coverage will provide a big boost in take-home pay compared to his caf\u00e9 income.) Which of the following lists will be the BEST way to describe his more current work experience as a caf\u00e9 owner?\r\n\r\n<strong>List 1<\/strong>\r\n<ul>\r\n \t<li>Maintain the twenty-year-old heating and cooling building system to less than three outages per year.<\/li>\r\n \t<li>Maintain restroom, kitchen, and lawn plumbing systems for seven-day-a-week business<\/li>\r\n \t<li>Maintain state-reviewed sanitation certification with zero return visits for all years owned.<\/li>\r\n<\/ul>\r\n[reveal-answer q=\"list1\"]Is this the best list? Check here.[\/reveal-answer]\r\n[hidden-answer a=\"list1\"]Yes, this is the best list. In this response, Gary does not change who he is or what he has done, but he represents his work experience in a manner related to the new positions by addressing systems common to both workplaces.[\/hidden-answer]\r\n\r\n&nbsp;\r\n\r\n<strong>List 2<\/strong>\r\n<ul>\r\n \t<li>Oversee preparation of 300 meals a day<\/li>\r\n \t<li>Maintain 3% margin on all breakfast meals<\/li>\r\n \t<li>Engage with fifty regulars by name every day while greeting new customers enthusiastically<\/li>\r\n<\/ul>\r\n[reveal-answer q=\"list2\"]Is this the best list? Check here.[\/reveal-answer]\r\n[hidden-answer a=\"list2\"]No, this is not the best list. These phrases seem to describe what the job of Owner and Manager is. The description is accurate but does not help the hiring manager understand how Gary's experience is relevant to the new position. Further, this list seems to describe Gary's job more than Gary's personal accomplishments and skills.[\/hidden-answer]\r\n\r\n&nbsp;\r\n\r\n<strong>List 3<\/strong>\r\n<ul>\r\n \t<li>Oversee preparation of food for restaurant daily<\/li>\r\n \t<li>Order supplies for seven-day-a-week business<\/li>\r\n \t<li>Greet all customers in a friendly manner<\/li>\r\n<\/ul>\r\n[reveal-answer q=\"list3\"]Is this the best list? Check here.[\/reveal-answer]\r\n[hidden-answer a=\"list3\"]No, this is not the best list. These phrases seem to describe what the job of Owner and Manager is. The description is accurate but does not help the hiring manager understand how Gary's experience is relevant to the new position. Further, this list seems to describe Gary's job more than Gary's personal accomplishments and skills.[\/hidden-answer]\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<\/div>\r\n<h2>A Big, Important Tip about Resume Content<\/h2>\r\n<strong>Be concise!\u00a0 One page<\/strong> is preferable in most cases.\u00a0 Two pages are acceptable, but one is better, and you usually should not use more than two pages. You may only include fuller content and more pages if you are in a field in which a lengthier resume is acceptable (some scientific or academic fields accept lengthier resumes if you have many publications, research grants, and\/or public presentations).\r\n<h2>Interesting Resource<\/h2>\r\n<a href=\"https:\/\/www.jobscan.co\/\" target=\"_blank\" rel=\"noopener\">Jobscan.co<\/a> will give you one free resume review, comparing your resume content against the wording of the job announcement to let you know how well they match.","rendered":"<p>The video below summarizes five tips to writing a successful resume, as an introduction to resume content and format.\u00a0 Tips presented in the video are discussed in more detail throughout this page and other pages in this section.<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"How To Write A Resume That Stands Out - 5 BEST Resume Writing Tips\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/aX8BQvY1oHc?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 id=\"h.39b83fxhcl3z\" class=\"c22\">All resumes should include the following content:<\/h2>\n<h3>Contact Information<\/h3>\n<p>Include your name, phone number, email, LinkedIn address, and mailing address.\u00a0 Note that in some cases, you may not need to include a mailing address, if all communication occurs online.\u00a0 Make sure that your email address is professional in nature and, if not, create a new address for professional use.\u00a0 You don&#8217;t want a prospective employer to see an address such as cutiepie@gmail.com, or x-quuuz-me@pcwire.net. Ideally, your email address should be a recognizable version of your name.<\/p>\n<h3>Skills Summary \/ Professional Profile<\/h3>\n<p>Include a brief summary of key skills and competencies, or a professional profile with key accomplishments, toward the start of your resume, usually as the first section under your contact information. Skills summaries and professional profiles are slightly different. A skills summary is just what the title indicates &#8211; it focuses on both transferable and industry-specific skills appropriate to the job.\u00a0 A professional profile includes key skills along with important experience and achievements. No matter which approach you choose, remember to include selected skills using the same language as the job announcement, so that initial electronic and human scans will find immediate matches.<\/p>\n<p>Even though these sections differ slightly, they serve the same purpose: to generate reader interest immediately and make your reader want to read more.\u00a0 If your resume gets to a human resources professional or a search committee member, realize that readers are skimming multiple resumes, usually from top down, and making 5-7 second decisions whether to read more fully, so you need to capture key information early in the resume.<\/p>\n<p>The following three videos offer tips on writing this initial section of your resume.<\/p>\n<p>This video provides tips for writing a skills summary.<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-2\" title=\"5 Minute Resume Writing Tips - Chapter 8: Skills Summary\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/GtIduf7qcdo?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>This video provides tips for writing a professional profile.<\/p>\n<p>https:\/\/www.youtube.com\/watch?v=PFgpPCWVc9s<\/p>\n<p>This video shows the importance of editing the summary\/profile section in terms of both content and format for greatest impact. (Note, though, that quotations are not required in this section, and in fact may waste valuable resume space; details that quantify achievements are far more important than quotations.)<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-3\" title=\"How to Write a Resume Summary\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/yIawRmxFbSU?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Skills<\/h3>\n<p>Current practice requires that you include skills or competencies on your r\u00e9sum\u00e9 in some way so you can establish your personal brand and highlight key skills for particular jobs.\u00a0Skills in the body of a resume include both hard and soft, or industry-specific and transferable skills that relate to the position and show your potential benefit to the organization to which you&#8217;re applying. You may incorporate skills either in a distinct skills section in the body of your resume, or as part of a combination resume with skills listed in the work experience section of your resume under job titles, duties, and accomplishments.\u00a0 Inclusion of skills is fuller in the body of the resume than it is in the initial skills summary or professional profile, which highlights just a few key skills.<\/p>\n<p>No matter how you incorporate skills in the body of your resume, provide a bulleted list of skills appropriate to the position for which you&#8217;re applying. Your presentation of skills should be:<\/p>\n<ul>\n<li><strong>Current and relevant to the advertised position<br \/>\n<\/strong>Highlight competencies that relate to the job for which you are applying. If a specific skill is not requested in the job announcement, or is something that you developed and applied in the past, your reader may stop reading if the skills you list are not relevant to the position being filled.<\/li>\n<\/ul>\n<ul>\n<li><strong>Honest<\/strong><br \/>\nYou don&#8217;t want to inflate your skills and then get &#8220;caught&#8221; not being able to answer follow-up questions about how you applied certain skills in particular situations.<\/li>\n<li><strong>Active, specific, and descriptive<br \/>\n<\/strong>Use powerful action verbs to explain each skill, such as <em>negotiated<\/em> instead of <em>helped solve<\/em>, or <em>redesigned<\/em> instead of <em>changed<\/em>.\u00a0 Aim for verbs that specify the action you took to lessen the possibility of incorrect interpretation.\u00a0 If you google &#8220;action verbs resume,&#8221; you&#8217;ll find multiple sites that list appropriate action verbs. For example, you may want to say &#8220;published monthly column for internal HR newsletter,&#8221; &#8220;spoke to groups of 35+ new hires about HR policies and procedures,&#8221; or &#8220;coordinated and chaired department discussions to institute flex time.&#8221;<\/li>\n<li><strong>Ordered Strategically<\/strong><br \/>\nOrder your skills carefully.\u00a0 If some of your skills exactly match those listed in the job announcement, list those skills first and offer other important skills later.\u00a0 Your purpose is to create as strong and obvious a match as possible between preferred skills and your own skills.<\/li>\n<\/ul>\n<ul>\n<li><strong>Parallel<\/strong><br \/>\nUse parallel structure to present your skills, for ease of reading and understanding.\u00a0 Parallel structure means that your action verbs are all in the same form, for example, all past tense, or all -ing words.\u00a0 It&#8217;s disruptive to read something like this:<\/p>\n<ul>\n<li>negotiated contracts for vendor services<\/li>\n<li>redesigned employee section of company website<\/li>\n<li><em>was responsible for<\/em> starting a training program for community volunteers &#8211; <em>designed and implemented<\/em> is one example of a more direct, parallel choice<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The following video provides tips about additional information to include in each skill bullet point, to specify your skills and achievements concisely and fully.<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-4\" title=\"5 Minute Resume Writing Tips - Chapter 4: Writing Good Bullet Points\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/kYdbkmG5GWI?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Also consult the page on <a href=\"https:\/\/courses.lumenlearning.com\/suny-esc-communicationforprofessionals\/chapter\/professional-websites\/\" target=\"_blank\" rel=\"noopener\">Skills &amp; Competencies<\/a> in this text for fuller information about skills content for the body of your resume.<\/p>\n<h3>Work Experience<\/h3>\n<p class=\"c2\"><span class=\"c1\">Work experience is important because most recruiters look for past work experience as a predictor of future work experience. The most conventional method of listing your work experience is reverse chronological order, with your most recent job experience first. Include the following information:<\/span><\/p>\n<ul class=\"c13 lst-kix_fleickawu1ua-0 start\">\n<li class=\"c2 c14\"><span class=\"c1\">Job Title<\/span><\/li>\n<li class=\"c2 c14\"><span class=\"c1\">Company name<\/span><\/li>\n<li class=\"c2 c14\"><span class=\"c1\">Location &#8211; city, state, country if outside the United States<br \/>\n<\/span><\/li>\n<li class=\"c2 c14\"><span class=\"c1\">Years of employment (If you\u2019ve had several jobs at one company, include the overall years of experience and, for separate jobs, note specific years of experience.)<\/span><\/li>\n<li class=\"c2 c14\"><span class=\"c1\">Three to seven bullet points describing your responsibilities and the results of your work, depending on the number of years of experience<\/span><\/li>\n<\/ul>\n<p class=\"c2\"><span class=\"c1\">It\u2019s important to use bullet points and action verbs, just as with skills, because short points with action words clearly and succinctly list your responsibilities and achievements. <\/span><span class=\"c1\">Bullets should be results-oriented and provide quantifiable information as much as possible, for example:<\/span><\/p>\n<ul class=\"c13 lst-kix_puc7w8z9i7r4-0 start\">\n<li class=\"c2 c14\"><span class=\"c1\">Created an Excel program which reduced errors by 35% through catching inconsistencies during raw data entry, and learned steps in the process of training employees to implement a new program<br \/>\n<\/span><\/li>\n<li class=\"c2 c14\"><span class=\"c1\">Created a training program of best practices for new hires which increased profits by 25%<\/span><\/li>\n<li class=\"c2 c14\"><span class=\"c1\">Increased repeat sales by 75% through customer service<br \/>\n<\/span><\/li>\n<\/ul>\n<p>The following video offers tips on how to present your work experience in a resume.<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-5\" title=\"5 Minute Resume Writing Tips - Chapter 5: Work Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/4faa4EVPz8o?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Education<\/h3>\n<p>Offer information about your educational background, especially if you have academic degrees after high school, including the type of degree (A.S., B.S.), the institution, and the focus of the degree if appropriate. List degrees in reverse chronological order.\u00a0 If you have a degree in progress, it&#8217;s o.k. to state that it&#8217;s in progress, expected 20XX. Also, if appropriate, you may want to list relevant coursework, especially if your degree is relatively recent, and\/or you do not have years of work experience. And, if you have achieved awards with your degree, it&#8217;s o.k. to list them, for example, M.B.A., State University of New York, magna cum laude.<\/p>\n<p>You may want to include certificates and training in the list with your academic education, or make them a separate section under education.\u00a0 Again, list relevant trainings in reverse chronological order.\u00a0 You do not have to list dates, but may want to if you need to show currency in the field (e.g., knowledge of new state real estate laws, current technical training).<\/p>\n<p>When listing your education, make sure to:<\/p>\n<ul>\n<li>name your college, degree, certificate, and\/or training correctly (e.g., is it a B.S. in Information Management Systems, or a B.S. in Technology with a major in Information Management Systems?)<\/li>\n<li>spell out any acronyms &#8211; a recruiter local to your own area might know what CGCC means, but others will not<\/li>\n<li>use the same format that you&#8217;ve used for other sections of your resume<\/li>\n<\/ul>\n<div class=\"textbox tryit\">\n<h3>Try It<\/h3>\n<p>Gary has been running his own small caf\u00e9 for five years. Prior to that, he worked fifteen years in high-tech engineering. Gary is great at maintenance after doing three real estate \u201cfix-and-flips\u201d on the side, as well as doing all the maintenance for his old caf\u00e9 building. Today Gary is preparing his r\u00e9sum\u00e9 for an opening he saw on LinkedIn. The position is maintenance supervisor for the local community college. (Gary thinks the health-care coverage will provide a big boost in take-home pay compared to his caf\u00e9 income.) Which of the following lists will be the BEST way to describe his more current work experience as a caf\u00e9 owner?<\/p>\n<p><strong>List 1<\/strong><\/p>\n<ul>\n<li>Maintain the twenty-year-old heating and cooling building system to less than three outages per year.<\/li>\n<li>Maintain restroom, kitchen, and lawn plumbing systems for seven-day-a-week business<\/li>\n<li>Maintain state-reviewed sanitation certification with zero return visits for all years owned.<\/li>\n<\/ul>\n<div class=\"qa-wrapper\" style=\"display: block\"><span class=\"show-answer collapsed\" style=\"cursor: pointer\" data-target=\"qlist1\">Is this the best list? Check here.<\/span><\/p>\n<div id=\"qlist1\" class=\"hidden-answer\" style=\"display: none\">Yes, this is the best list. In this response, Gary does not change who he is or what he has done, but he represents his work experience in a manner related to the new positions by addressing systems common to both workplaces.<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><strong>List 2<\/strong><\/p>\n<ul>\n<li>Oversee preparation of 300 meals a day<\/li>\n<li>Maintain 3% margin on all breakfast meals<\/li>\n<li>Engage with fifty regulars by name every day while greeting new customers enthusiastically<\/li>\n<\/ul>\n<div class=\"qa-wrapper\" style=\"display: block\"><span class=\"show-answer collapsed\" style=\"cursor: pointer\" data-target=\"qlist2\">Is this the best list? Check here.<\/span><\/p>\n<div id=\"qlist2\" class=\"hidden-answer\" style=\"display: none\">No, this is not the best list. These phrases seem to describe what the job of Owner and Manager is. The description is accurate but does not help the hiring manager understand how Gary&#8217;s experience is relevant to the new position. Further, this list seems to describe Gary&#8217;s job more than Gary&#8217;s personal accomplishments and skills.<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p><strong>List 3<\/strong><\/p>\n<ul>\n<li>Oversee preparation of food for restaurant daily<\/li>\n<li>Order supplies for seven-day-a-week business<\/li>\n<li>Greet all customers in a friendly manner<\/li>\n<\/ul>\n<div class=\"qa-wrapper\" style=\"display: block\"><span class=\"show-answer collapsed\" style=\"cursor: pointer\" data-target=\"qlist3\">Is this the best list? Check here.<\/span><\/p>\n<div id=\"qlist3\" class=\"hidden-answer\" style=\"display: none\">No, this is not the best list. These phrases seem to describe what the job of Owner and Manager is. The description is accurate but does not help the hiring manager understand how Gary&#8217;s experience is relevant to the new position. Further, this list seems to describe Gary&#8217;s job more than Gary&#8217;s personal accomplishments and skills.<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h2>A Big, Important Tip about Resume Content<\/h2>\n<p><strong>Be concise!\u00a0 One page<\/strong> is preferable in most cases.\u00a0 Two pages are acceptable, but one is better, and you usually should not use more than two pages. You may only include fuller content and more pages if you are in a field in which a lengthier resume is acceptable (some scientific or academic fields accept lengthier resumes if you have many publications, research grants, and\/or public presentations).<\/p>\n<h2>Interesting Resource<\/h2>\n<p><a href=\"https:\/\/www.jobscan.co\/\" target=\"_blank\" rel=\"noopener\">Jobscan.co<\/a> will give you one free resume review, comparing your resume content against the wording of the job announcement to let you know how well they match.<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-794\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Resume Content, original material and adpatation of pages from Business Communication Skills for Managers, Technical &amp; Report Writing, Business Communication for Success, and Business Communication: Written &amp; Verbal Presentation Skills; see attributions below. <strong>Authored by<\/strong>: Susan Oaks. <strong>Project<\/strong>: Communications for Professionals. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/\">CC BY-NC: Attribution-NonCommercial<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Resumes [33] page. <strong>Authored by<\/strong>: Amber Kinonen. <strong>Provided by<\/strong>: Bay State College. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.oercommons.org\/courses\/bay-college-engl-145-technical-and-report-writing\/view\">https:\/\/www.oercommons.org\/courses\/bay-college-engl-145-technical-and-report-writing\/view<\/a>. <strong>Project<\/strong>: Technical &amp; Report Writing. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>video How to Write A Resume That Stands Out. <strong>Authored by<\/strong>: Heather Austin. <strong>Provided by<\/strong>: The Career Club. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=aX8BQvY1oHc\">https:\/\/www.youtube.com\/watch?v=aX8BQvY1oHc<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>5 Minute Resume Writing Tips Chapter 8: Skills Summary. <strong>Authored by<\/strong>: Jonathan Kwan. <strong>Provided by<\/strong>: Kwantum Leap. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=GtIduf7qcdo\">https:\/\/www.youtube.com\/watch?v=GtIduf7qcdo<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>video How to Write a Professional Summary. <strong>Authored by<\/strong>: Bill Benoist. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=PFgpPCWVc9s\">https:\/\/www.youtube.com\/watch?v=PFgpPCWVc9s<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>video How to Write a Resume Summary that Grabs Attention. <strong>Provided by<\/strong>: Blue Sky Resumes. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=yIawRmxFbSU\">https:\/\/www.youtube.com\/watch?v=yIawRmxFbSU<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>video 5 Minute Resume Writing Tips Chapter 4: Writing Good Bullet Points. <strong>Authored by<\/strong>: Jonathan Kwan. <strong>Provided by<\/strong>: Kwantum Leap. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=kYdbkmG5GWI\">https:\/\/www.youtube.com\/watch?v=kYdbkmG5GWI<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>video 5 Minute Resume Writing Tips Chapter 5: Work Experience. <strong>Authored by<\/strong>: Jonathan Kwan. <strong>Provided by<\/strong>: Kwantum Leap. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=4faa4EVPz8o\">https:\/\/www.youtube.com\/watch?v=4faa4EVPz8o<\/a>. <strong>License<\/strong>: <em>Other<\/em>. <strong>License Terms<\/strong>: YouTube video<\/li><li>Resumes and Cover Letters. <strong>Authored by<\/strong>: Susan Kendall. <strong>Provided by<\/strong>: Lumen Learning. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/resumes-and-cover-letters\/\">https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/resumes-and-cover-letters\/<\/a>. <strong>Project<\/strong>: Business Communication Skills for Managers. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>9.5 Resume. <strong>Provided by<\/strong>: University of Minnesota Libraries. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/open.lib.umn.edu\/businesscommunication\/chapter\/9-5-resume\/\">https:\/\/open.lib.umn.edu\/businesscommunication\/chapter\/9-5-resume\/<\/a>. <strong>Project<\/strong>: Business Communication for Success. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><li>Resume. <strong>Provided by<\/strong>: Lumen Learning. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/courses.lumenlearning.com\/businesscommunication\/chapter\/13-5-rsum\/\">https:\/\/courses.lumenlearning.com\/businesscommunication\/chapter\/13-5-rsum\/<\/a>. <strong>Project<\/strong>: Business Communication: Written &amp; Verbal Presentation Skills. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":81366,"menu_order":2,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Resume Content, original material and adpatation of pages from Business Communication Skills for Managers, Technical & Report Writing, Business 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