The Online Writing Lab (OWL) at Purdue University includes an area on e-mail etiquette. http://owl.english.purdue.edu/owl/resource/636/01

Shea’s Netiquette online is another useful source. http://www.albion.com/netiquette/book/index.html

The New York Times blog “Gadgetwise: Getting Smart About Personal Technology” discusses an ever-changing variety of questions related to netiquette. http://gadgetwise.blogs.nytimes.com

The OWL at Purdue also includes pages on memo writing and a sample memo. http://owl.english.purdue.edu/owl/resource/590/01; http://owl.english.purdue.edu/owl/resource/590/04

For 642 sample letters, from cover letters to complaints, go to this site. http://www.4hb.com/letters

Visit this Negotiations.com page for information on writing a request for proposal, quotation, and information. http://www.negotiations.com/articles/procurement-terms

Visit this site for additional proposal writing tips. http://www.4hb.com/0350tipwritebizproposal.html

TechSoup offers sample Requests for Proposal. http://www.techsoup.org/support/articles-and-how-tos/rfp-library

Your online profile counts as much as your résumé. http://www.npr.org/templates/story/story.php?storyId=105483848&sc=nl&cc=es-20090628

Read a Forbes article on “Ten Ways to Torpedo Your Sales Pitch.” http://www.forbes.com/2007/08/01/microsoft-ebay-symantec-ent-sales-cx_mf_0801byb07_torpedo.html

Direct mail and other sales copy written by Susanna Hutcheson. http://www.powerwriting.com/port.html

Visit this site for tips on how to write a public service announcement (PSA). http://www.essortment.com/all/tiphowtowrite_rjbk.htm

The National Institute of Justice provides guidelines on writing a PSA. http://www.ojp.usdoj.gov/nij/topics/courts/restorative-justice/marketing-media/psa.htm

The AdCouncil provides a range of examples. https://www.psacentral.org/home