{"id":108,"date":"2014-07-25T21:39:08","date_gmt":"2014-07-25T21:39:08","guid":{"rendered":"https:\/\/courses.candelalearning.com\/englishforbusiness\/?post_type=chapter&#038;p=108"},"modified":"2015-02-02T20:34:39","modified_gmt":"2015-02-02T20:34:39","slug":"12-4-evaluating-the-work-of-others","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/chapter\/12-4-evaluating-the-work-of-others\/","title":{"raw":"Evaluating the Work of Others","rendered":"Evaluating the Work of Others"},"content":{"raw":"<div class=\"bcc-box bcc-highlight\">\r\n<h3>LEARNING OBJECTIVES<\/h3>\r\nBy the end of this section, you will be able to:\r\n<ul>\r\n\t<li>Describe five elements of critical analysis to use in evaluating someone else\u2019s writing.<\/li>\r\n\t<li>Demonstrate how to deliver an evaluation constructively and respectfully.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div class=\"im_section\">\r\n<div id=\"mcleanbuseng-ch12_s04_n01\" class=\"im_learning_objectives im_editable im_block\">\r\n\r\nAs an experienced business writer, you may be called upon to review others\u2019 work. Having a clear understanding of the process will help you be efficient in your review, producing constructive advice that would benefit the essay while resisting change for change\u2019s sake.\r\n\r\n<\/div>\r\n<div id=\"mcleanbuseng-ch12_s04_s01\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\">Five Steps in Evalution<\/h2>\r\nBy following a sequence of orderly steps, you can increase the likelihood that your evaluation of someone else\u2019s writing will be fair, constructive, and useful. Below are the five steps in evaluation:\r\n<ol id=\"mcleanbuseng-ch12_s04_s01_l01\" class=\"im_orderedlist im_editable im_block\">\r\n\t<li>Understand the assignment.<\/li>\r\n\t<li>Evaluate how well the writing carries out the assignment.<\/li>\r\n\t<li>Evaluate assertions.<\/li>\r\n\t<li>Check facts.<\/li>\r\n\t<li>Look for errors.<\/li>\r\n<\/ol>\r\nFirst, review the instructions that were given to the writer. Make sure you understand the assignment and the target audience. What resources did the writer have access to, and how much time was allotted for completing the assignment? What purpose did the document need to fulfill, and what role will this document have in future business activities or decisions?\r\n\r\nSecond, evaluate how well the document fulfills its stated goals. As a reader, do you see the goals carried out in the document? If you didn\u2019t know the writer and you were to find the document next year in a file where you were searching for information, would it provide you with the information it aims to convey? For example, suppose the document refers to the sales history of the past five years. Does the writer provide the sales history for the reader\u2019s reference, or indicate where the reader can get this information?\r\n\r\nEvaluate the assertions made in the document. An <span class=\"im_margin_term\"><span class=\"im_glossterm\">assertion<\/span><\/span> is a declaration, statement, or claim of fact. Suppose the writer indicates that the sales history for the past five years is a significant factor. Does the writer explain why this history is significant? Is the explanation logical and sufficient?\r\n\r\nEvaluate the facts cited in the document. Does the writer credit the sources of facts, statistics, and numbers? For example, suppose the writer mentions that the population of the United States is approximately three hundred million. Obviously, the writer did not count all U.S. residents to arrive at this number. Where did it come from? If you have access to sources where you can independently verify the accuracy of these details, look them up and note any discrepancies.\r\n\r\nFinally, check the document for proper format and for errors in spelling, punctuation, and grammar. Word processing spell checkers do not catch all errors.\r\n\r\n<\/div>\r\n<\/div>\r\n&nbsp;\r\n<div id=\"mcleanbuseng-ch12_s04_s02\" class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\">Delivering the Evaluation<\/h2>\r\nIf you are asked to evaluate someone else\u2019s written work, keep in mind that not everyone can separate process from product, or product from personality. Many authors, particularly those new to the writing process, see the written word as an extension of self. To help the recipient receive your evaluation as professional advice, rather than as personal criticism, use strategies to be tactful and diplomatic.\r\n\r\nUntil you know the author and have an established relationship, it is best to use \u201cI\u201d statements, as in \u201cI find this sentence difficult to understand.\u201d The sentence places the emphasis on the speaker rather than the sentence, and further distances the author from the sentence. If you were to say, \u201cThis sentence is awful,\u201d all the author may hear is, \u201cI am an awful writer\u201d and fail to pay attention to your message, the sentence under examination, or ways to improve it. Business writing produces products, and all products can be improved, but not all authors can separate messenger from message.\r\n\r\nAvoid the use of the word <em class=\"im_emphasis\">you<\/em> in your evaluation, oral or written, as it can put the recipient on the defensive. This will inhibit listening and decrease the probability of effective communication\u00a0(McLean, 2005).\u00a0If you phrase an evaluation point as, \u201cWhy did you include this word here?\u201d it can be interpreted as a personal attack. Just as speakers are often quite self-conscious of their public speaking abilities, writers are often quite attached to the works they have produced. Anticipating and respecting this relationship and the anxiety it sometimes carries can help you serve as a better evaluator.\r\n\r\nPhrasing disagreement as a question is often an effective response strategy. Let\u2019s rephrase that previous question to, \u201cWhat is this sentence intended to communicate?\u201d This places the emphasis on the sentence, not the author, and allows for dialogue. Phrasing your evaluation as a question emphasizes your need to understand, and provides the author with space to respond in a collaborative fashion.\r\n\r\nFocus on the document as a product, an \u201cit,\u201d and avoid associating the author or authors with it. There may be times when the social rank or status of the individual involved with work requires respectful consideration, and choosing to focus on the document as a work in progress, distinct from authors themselves, can serve you well. This also means that at times you may notice a glaring error but be reluctant to challenge the author directly as you anticipate a less than collaborative response. By treating the document as a product, and focusing on ways to strengthen it, keeping in mind our goals of clear and concise as reference points, you can approach issues without involving personalities.\r\n<div id=\"mcleanbuseng-ch12_s04_s02_n01\" class=\"im_key_takeaways im_editable im_block\">\r\n<div class=\"bcc-box bcc-success\">\r\n<h3>Key Takeaway<\/h3>\r\n<section>\r\n<div data-type=\"note\">\r\n\r\nWhen evaluating the work of others, make sure you understand the assignment, evaluate how well the writing carries out the assignment, evaluate assertions, check facts, and watch for errors. Deliver your evaluation with tact and diplomacy.\r\n\r\n<\/div>\r\n<\/section><\/div>\r\n<h3 class=\"im_title\"><\/h3>\r\n<div class=\"bcc-box bcc-info\">\r\n<h3>Exercises<\/h3>\r\n1. Select a piece of writing from a Web site, book, newspaper, or magazine. Imagine that you are delivering an evaluation to the author of the piece. Using the strategies in this section, write a tactful and diplomatic critique. Your instructor may choose to make this a class exercise, asking students to exchange papers and evaluate each others\u2019 writing.\r\n\r\n2. Select a piece of writing from a Web site, book, newspaper, or magazine. Imagine that you are editing it half its original length. Share the article and your revised copy with your classmates.\r\n\r\n3. What responsibility do you have to point out the need for correction in a document when the author or team leader outranks you at work? Does it make a difference if you anticipate they will take the feedback negatively? How do you reconcile these concerns with your responsibility to the organization? Share and discuss your responses with your classmates.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>","rendered":"<div class=\"bcc-box bcc-highlight\">\n<h3>LEARNING OBJECTIVES<\/h3>\n<p>By the end of this section, you will be able to:<\/p>\n<ul>\n<li>Describe five elements of critical analysis to use in evaluating someone else\u2019s writing.<\/li>\n<li>Demonstrate how to deliver an evaluation constructively and respectfully.<\/li>\n<\/ul>\n<\/div>\n<div class=\"im_section\">\n<div id=\"mcleanbuseng-ch12_s04_n01\" class=\"im_learning_objectives im_editable im_block\">\n<p>As an experienced business writer, you may be called upon to review others\u2019 work. Having a clear understanding of the process will help you be efficient in your review, producing constructive advice that would benefit the essay while resisting change for change\u2019s sake.<\/p>\n<\/div>\n<div id=\"mcleanbuseng-ch12_s04_s01\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\">Five Steps in Evalution<\/h2>\n<p>By following a sequence of orderly steps, you can increase the likelihood that your evaluation of someone else\u2019s writing will be fair, constructive, and useful. Below are the five steps in evaluation:<\/p>\n<ol id=\"mcleanbuseng-ch12_s04_s01_l01\" class=\"im_orderedlist im_editable im_block\">\n<li>Understand the assignment.<\/li>\n<li>Evaluate how well the writing carries out the assignment.<\/li>\n<li>Evaluate assertions.<\/li>\n<li>Check facts.<\/li>\n<li>Look for errors.<\/li>\n<\/ol>\n<p>First, review the instructions that were given to the writer. Make sure you understand the assignment and the target audience. What resources did the writer have access to, and how much time was allotted for completing the assignment? What purpose did the document need to fulfill, and what role will this document have in future business activities or decisions?<\/p>\n<p>Second, evaluate how well the document fulfills its stated goals. As a reader, do you see the goals carried out in the document? If you didn\u2019t know the writer and you were to find the document next year in a file where you were searching for information, would it provide you with the information it aims to convey? For example, suppose the document refers to the sales history of the past five years. Does the writer provide the sales history for the reader\u2019s reference, or indicate where the reader can get this information?<\/p>\n<p>Evaluate the assertions made in the document. An <span class=\"im_margin_term\"><span class=\"im_glossterm\">assertion<\/span><\/span> is a declaration, statement, or claim of fact. Suppose the writer indicates that the sales history for the past five years is a significant factor. Does the writer explain why this history is significant? Is the explanation logical and sufficient?<\/p>\n<p>Evaluate the facts cited in the document. Does the writer credit the sources of facts, statistics, and numbers? For example, suppose the writer mentions that the population of the United States is approximately three hundred million. Obviously, the writer did not count all U.S. residents to arrive at this number. Where did it come from? If you have access to sources where you can independently verify the accuracy of these details, look them up and note any discrepancies.<\/p>\n<p>Finally, check the document for proper format and for errors in spelling, punctuation, and grammar. Word processing spell checkers do not catch all errors.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div id=\"mcleanbuseng-ch12_s04_s02\" class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\">Delivering the Evaluation<\/h2>\n<p>If you are asked to evaluate someone else\u2019s written work, keep in mind that not everyone can separate process from product, or product from personality. Many authors, particularly those new to the writing process, see the written word as an extension of self. To help the recipient receive your evaluation as professional advice, rather than as personal criticism, use strategies to be tactful and diplomatic.<\/p>\n<p>Until you know the author and have an established relationship, it is best to use \u201cI\u201d statements, as in \u201cI find this sentence difficult to understand.\u201d The sentence places the emphasis on the speaker rather than the sentence, and further distances the author from the sentence. If you were to say, \u201cThis sentence is awful,\u201d all the author may hear is, \u201cI am an awful writer\u201d and fail to pay attention to your message, the sentence under examination, or ways to improve it. Business writing produces products, and all products can be improved, but not all authors can separate messenger from message.<\/p>\n<p>Avoid the use of the word <em class=\"im_emphasis\">you<\/em> in your evaluation, oral or written, as it can put the recipient on the defensive. This will inhibit listening and decrease the probability of effective communication\u00a0(McLean, 2005).\u00a0If you phrase an evaluation point as, \u201cWhy did you include this word here?\u201d it can be interpreted as a personal attack. Just as speakers are often quite self-conscious of their public speaking abilities, writers are often quite attached to the works they have produced. Anticipating and respecting this relationship and the anxiety it sometimes carries can help you serve as a better evaluator.<\/p>\n<p>Phrasing disagreement as a question is often an effective response strategy. Let\u2019s rephrase that previous question to, \u201cWhat is this sentence intended to communicate?\u201d This places the emphasis on the sentence, not the author, and allows for dialogue. Phrasing your evaluation as a question emphasizes your need to understand, and provides the author with space to respond in a collaborative fashion.<\/p>\n<p>Focus on the document as a product, an \u201cit,\u201d and avoid associating the author or authors with it. There may be times when the social rank or status of the individual involved with work requires respectful consideration, and choosing to focus on the document as a work in progress, distinct from authors themselves, can serve you well. This also means that at times you may notice a glaring error but be reluctant to challenge the author directly as you anticipate a less than collaborative response. By treating the document as a product, and focusing on ways to strengthen it, keeping in mind our goals of clear and concise as reference points, you can approach issues without involving personalities.<\/p>\n<div id=\"mcleanbuseng-ch12_s04_s02_n01\" class=\"im_key_takeaways im_editable im_block\">\n<div class=\"bcc-box bcc-success\">\n<h3>Key Takeaway<\/h3>\n<section>\n<div data-type=\"note\">\n<p>When evaluating the work of others, make sure you understand the assignment, evaluate how well the writing carries out the assignment, evaluate assertions, check facts, and watch for errors. Deliver your evaluation with tact and diplomacy.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<h3 class=\"im_title\"><\/h3>\n<div class=\"bcc-box bcc-info\">\n<h3>Exercises<\/h3>\n<p>1. Select a piece of writing from a Web site, book, newspaper, or magazine. Imagine that you are delivering an evaluation to the author of the piece. Using the strategies in this section, write a tactful and diplomatic critique. Your instructor may choose to make this a class exercise, asking students to exchange papers and evaluate each others\u2019 writing.<\/p>\n<p>2. Select a piece of writing from a Web site, book, newspaper, or magazine. Imagine that you are editing it half its original length. Share the article and your revised copy with your classmates.<\/p>\n<p>3. What responsibility do you have to point out the need for correction in a document when the author or team leader outranks you at work? Does it make a difference if you anticipate they will take the feedback negatively? How do you reconcile these concerns with your responsibility to the organization? Share and discuss your responses with your classmates.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-108\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>English for Business Success. <strong>Authored by<\/strong>: Anonymous. <strong>Provided by<\/strong>: Anonymous. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/2012books.lardbucket.org\/books\/english-for-business-success\/\">http:\/\/2012books.lardbucket.org\/books\/english-for-business-success\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":5,"menu_order":5,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"English for Business Success\",\"author\":\"Anonymous\",\"organization\":\"Anonymous\",\"url\":\"http:\/\/2012books.lardbucket.org\/books\/english-for-business-success\/\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-108","chapter","type-chapter","status-publish","hentry"],"part":139,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":4,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/108\/revisions"}],"predecessor-version":[{"id":663,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/108\/revisions\/663"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/parts\/139"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/108\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/wp\/v2\/media?parent=108"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/pressbooks\/v2\/chapter-type?post=108"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/wp\/v2\/contributor?post=108"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-businesscommunication\/wp-json\/wp\/v2\/license?post=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}