What you’ll learn to do: summarize common management techniques used to ensure high-quality goods and services

In this section you’ll learn about common quality-management techniques used in the production of goods and services. We’ll also discuss the role of national and international quality standards in industry.

The specific things you’ll learn in this section include:

• Differentiate between statistical process control, benchmarking, lean manufacturing, and Six Sigma
• Explain the benefits of national and international quality standards in the production of goods and services