{"id":1062,"date":"2015-05-09T20:41:29","date_gmt":"2015-05-09T20:41:29","guid":{"rendered":"https:\/\/courses.candelalearning.com\/masterybusiness1xngcxmaster\/?post_type=chapter&#038;p=1062"},"modified":"2017-03-31T16:58:02","modified_gmt":"2017-03-31T16:58:02","slug":"why-it-matters-9","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/chapter\/why-it-matters-9\/","title":{"raw":"Why It Matters: Management","rendered":"Why It Matters: Management"},"content":{"raw":"<h2>Why describe the primary functions, responsibilities, and skills of effective leadership and management?<\/h2>\r\nYou go out for dinner to your favorite restaurant for a special occasion\u2014let's say graduation. It took a month or more to save up the money, and your date\/spouse bought a new outfit just for this outing. Maybe, if you have children, you splurged and got a babysitter for the entire\u00a0evening. Whatever the circumstances, you have planned an evening to remember. As the night progresses, things are not turning out as you hoped. The hostess has no record of your\u00a0reservation, so there's a delay.\u00a0When your waiter finally appears, he's grouchy and unhelpful. You place your order and anxiously await what Yelp* describes\u00a0as a \"5-star dining experience.\" By the time your food comes, you have devoured\u00a0the bread on your table, a pack of mints rummaged\u00a0from\u00a0your purse, and you're\u00a0eying the leftovers on\u00a0the neighboring table. When your steak finally arrives, it's overcooked and sits beside\u00a0a heap of steamed broccoli instead of the baked potato you ordered. You hate broccoli. So, who do you call?\r\n\r\nNo, not Ghostbusters! You want to speak to the <em>manager<\/em>, because the manager has the responsibility and authority to resolve the problem (or at least try).\u00a0But managers do more than just listen to customers complain. As you will discover in this section, whether they interact with customers, employees, suppliers, contractors or the general public, managers and leaders play\u00a0an important, multidimensional role in all business organizations.\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Describe the three levels of management and\u00a0the key skills needed by managers<\/li>\r\n \t<li>Summarize the development of management theory and the key functions of management today<\/li>\r\n \t<li>Identify the types of planning and decision making\u00a0managers engage in, and explain how these help organizations reach their goals<\/li>\r\n \t<li>Describe the organizing function of management and common\u00a0types of organizational structure<\/li>\r\n \t<li>Describe common management and leadership styles, and identify\u00a0the circumstances under which they are\u00a0most effective<\/li>\r\n \t<li>Explain why control is an essential part of\u00a0effective management, and outline the steps of the control process<\/li>\r\n<\/ul>","rendered":"<h2>Why describe the primary functions, responsibilities, and skills of effective leadership and management?<\/h2>\n<p>You go out for dinner to your favorite restaurant for a special occasion\u2014let&#8217;s say graduation. It took a month or more to save up the money, and your date\/spouse bought a new outfit just for this outing. Maybe, if you have children, you splurged and got a babysitter for the entire\u00a0evening. Whatever the circumstances, you have planned an evening to remember. As the night progresses, things are not turning out as you hoped. The hostess has no record of your\u00a0reservation, so there&#8217;s a delay.\u00a0When your waiter finally appears, he&#8217;s grouchy and unhelpful. You place your order and anxiously await what Yelp* describes\u00a0as a &#8220;5-star dining experience.&#8221; By the time your food comes, you have devoured\u00a0the bread on your table, a pack of mints rummaged\u00a0from\u00a0your purse, and you&#8217;re\u00a0eying the leftovers on\u00a0the neighboring table. When your steak finally arrives, it&#8217;s overcooked and sits beside\u00a0a heap of steamed broccoli instead of the baked potato you ordered. You hate broccoli. So, who do you call?<\/p>\n<p>No, not Ghostbusters! You want to speak to the <em>manager<\/em>, because the manager has the responsibility and authority to resolve the problem (or at least try).\u00a0But managers do more than just listen to customers complain. As you will discover in this section, whether they interact with customers, employees, suppliers, contractors or the general public, managers and leaders play\u00a0an important, multidimensional role in all business organizations.<\/p>\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Describe the three levels of management and\u00a0the key skills needed by managers<\/li>\n<li>Summarize the development of management theory and the key functions of management today<\/li>\n<li>Identify the types of planning and decision making\u00a0managers engage in, and explain how these help organizations reach their goals<\/li>\n<li>Describe the organizing function of management and common\u00a0types of organizational structure<\/li>\n<li>Describe common management and leadership styles, and identify\u00a0the circumstances under which they are\u00a0most effective<\/li>\n<li>Explain why control is an essential part of\u00a0effective management, and outline the steps of the control process<\/li>\n<\/ul>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-1062\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Why It Matters: Management. <strong>Authored by<\/strong>: Linda Williams and Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":128,"menu_order":1,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Why It Matters: Management\",\"author\":\"Linda Williams and Lumen Learning\",\"organization\":\"\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"ab9a550b-de05-4290-9d9c-14ac654337ff","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-1062","chapter","type-chapter","status-publish","hentry"],"part":88,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/users\/128"}],"version-history":[{"count":19,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1062\/revisions"}],"predecessor-version":[{"id":9548,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1062\/revisions\/9548"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/parts\/88"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1062\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/media?parent=1062"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapter-type?post=1062"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/contributor?post=1062"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/license?post=1062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}