{"id":1074,"date":"2015-05-09T20:49:23","date_gmt":"2015-05-09T20:49:23","guid":{"rendered":"https:\/\/courses.candelalearning.com\/masterybusiness1xngcxmaster\/?post_type=chapter&#038;p=1074"},"modified":"2017-03-31T17:22:02","modified_gmt":"2017-03-31T17:22:02","slug":"why-it-matters-12","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/chapter\/why-it-matters-12\/","title":{"raw":"Why It Matters: Managing Processes","rendered":"Why It Matters: Managing Processes"},"content":{"raw":"<h2>Why explain\u00a0how operations management contributes to organizational success?<\/h2>\r\nOperations management is just what it\u00a0sounds like: managing the operations of the business.\u00a0The role of an operations manager is broad\u00a0and encompasses multiple\u00a0operational areas. While other employees can focus on a specialized area of operation (for example, finance and marketing), an operations manager wears many hats and does a bit of everything. While the term may\u00a0be unfamiliar, you have probably already seen operations management in action\u2014it even played a role in creating the beautiful turkey dinner in the photo below.\r\n<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/750\/2015\/06\/23083040\/Turkey-Dinner.jpg\"><img class=\"aligncenter size-medium wp-image-3771\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/750\/2015\/06\/23083040\/Turkey-Dinner-300x200.jpg\" alt=\"Turkey-Dinner\" width=\"300\" height=\"200\" \/><\/a>What does it take to make Thanksgiving dinner happen? Planning, scheduling, technology, logistics, supply chain management,\u00a0quality assurance\u2014all the aspects\u00a0of operations management. \u00a0As an overview to this module, let's take\u00a0Turkey Day as an example:\r\n<ul>\r\n \t<li><em>Planning.\u00a0<\/em>Turkey dinner for fifteen\u00a0people doesn't just happen. It takes careful planning and possibly the delegation of tasks and duties to others. Who sets the table? Who brings the green bean casserole? What time should everyone arrive?<\/li>\r\n \t<li><em>Scheduling.\u00a0<\/em>A turkey can take up to six hours to cook, and if you have only one oven, you'll need to schedule what time the bird\u00a0goes in and comes out so the rolls and\u00a0sweet potatoes get a turn in the oven.<\/li>\r\n \t<li><em>Technology. <\/em>Obviously you'll need an oven (or maybe a high-tech turkey fryer) and any number of cooking gadgets. Even the humble thermometer counts as technology. Unless you're preparing a raw, paleo Thanksgiving dinner, technology will be essential.<\/li>\r\n \t<li><em>Logistics.<\/em> Fifteen people won't all fit around your current table. What should\u00a0you do? Seat the children at a card table? Rent a larger table? And where should\u00a0Uncle Stanley sit so he can't pick a fight with your spouse or your dad? Logistics, logistics.<\/li>\r\n \t<li><em>Supply Chain Management.\u00a0<\/em>Aunt Sue is bringing pies, Bob is responsible for rolls, Margaret is bringing the green beans. The host has to secure a fresh turkey before they sell\u00a0out at the grocery store. If you live\u00a0in the South, then you'll want to call the local fisherman and\u00a0reserve some oysters for the oyster dressing. All are important components of the supply chain\u2014leave one out and you'll miss a dish.<\/li>\r\n \t<li><em>Quality Assurance. <\/em>Anyone who cooks knows you need to taste, season, and taste again to make sure the food is up to snuff. Quality assurance might also include\u00a0asking Jean to bring drinks and flowers, since she's a terrible cook.<\/li>\r\n<\/ul>\r\nAny undertaking that involves the coordination of effort, tasks, and resources can be considered operations management. In this module you'll learn how operations management works in both manufacturing and service industries\u2014in short, you'll see how others get their turkey on the table.\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Explain operations management in the production of goods and services<\/li>\r\n \t<li>Describe the four main categories of production processes<\/li>\r\n \t<li>Explain\u00a0how organizations\u00a0support operations by mining, warehousing, and sharing data<\/li>\r\n \t<li>Explain\u00a0the components involved in planning and scheduling the production process<\/li>\r\n \t<li>Identify existing and emerging technologies that are changing the way goods are produced and delivered<\/li>\r\n \t<li>Explain the importance of supply chain management and logistics<\/li>\r\n \t<li>Summarize common management techniques used to ensure high-quality goods and services<\/li>\r\n<\/ul>","rendered":"<h2>Why explain\u00a0how operations management contributes to organizational success?<\/h2>\n<p>Operations management is just what it\u00a0sounds like: managing the operations of the business.\u00a0The role of an operations manager is broad\u00a0and encompasses multiple\u00a0operational areas. While other employees can focus on a specialized area of operation (for example, finance and marketing), an operations manager wears many hats and does a bit of everything. While the term may\u00a0be unfamiliar, you have probably already seen operations management in action\u2014it even played a role in creating the beautiful turkey dinner in the photo below.<br \/>\n<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/750\/2015\/06\/23083040\/Turkey-Dinner.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-3771\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/750\/2015\/06\/23083040\/Turkey-Dinner-300x200.jpg\" alt=\"Turkey-Dinner\" width=\"300\" height=\"200\" \/><\/a>What does it take to make Thanksgiving dinner happen? Planning, scheduling, technology, logistics, supply chain management,\u00a0quality assurance\u2014all the aspects\u00a0of operations management. \u00a0As an overview to this module, let&#8217;s take\u00a0Turkey Day as an example:<\/p>\n<ul>\n<li><em>Planning.\u00a0<\/em>Turkey dinner for fifteen\u00a0people doesn&#8217;t just happen. It takes careful planning and possibly the delegation of tasks and duties to others. Who sets the table? Who brings the green bean casserole? What time should everyone arrive?<\/li>\n<li><em>Scheduling.\u00a0<\/em>A turkey can take up to six hours to cook, and if you have only one oven, you&#8217;ll need to schedule what time the bird\u00a0goes in and comes out so the rolls and\u00a0sweet potatoes get a turn in the oven.<\/li>\n<li><em>Technology. <\/em>Obviously you&#8217;ll need an oven (or maybe a high-tech turkey fryer) and any number of cooking gadgets. Even the humble thermometer counts as technology. Unless you&#8217;re preparing a raw, paleo Thanksgiving dinner, technology will be essential.<\/li>\n<li><em>Logistics.<\/em> Fifteen people won&#8217;t all fit around your current table. What should\u00a0you do? Seat the children at a card table? Rent a larger table? And where should\u00a0Uncle Stanley sit so he can&#8217;t pick a fight with your spouse or your dad? Logistics, logistics.<\/li>\n<li><em>Supply Chain Management.\u00a0<\/em>Aunt Sue is bringing pies, Bob is responsible for rolls, Margaret is bringing the green beans. The host has to secure a fresh turkey before they sell\u00a0out at the grocery store. If you live\u00a0in the South, then you&#8217;ll want to call the local fisherman and\u00a0reserve some oysters for the oyster dressing. All are important components of the supply chain\u2014leave one out and you&#8217;ll miss a dish.<\/li>\n<li><em>Quality Assurance. <\/em>Anyone who cooks knows you need to taste, season, and taste again to make sure the food is up to snuff. Quality assurance might also include\u00a0asking Jean to bring drinks and flowers, since she&#8217;s a terrible cook.<\/li>\n<\/ul>\n<p>Any undertaking that involves the coordination of effort, tasks, and resources can be considered operations management. In this module you&#8217;ll learn how operations management works in both manufacturing and service industries\u2014in short, you&#8217;ll see how others get their turkey on the table.<\/p>\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Explain operations management in the production of goods and services<\/li>\n<li>Describe the four main categories of production processes<\/li>\n<li>Explain\u00a0how organizations\u00a0support operations by mining, warehousing, and sharing data<\/li>\n<li>Explain\u00a0the components involved in planning and scheduling the production process<\/li>\n<li>Identify existing and emerging technologies that are changing the way goods are produced and delivered<\/li>\n<li>Explain the importance of supply chain management and logistics<\/li>\n<li>Summarize common management techniques used to ensure high-quality goods and services<\/li>\n<\/ul>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-1074\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Why It Matters: Managing Processes. <strong>Authored by<\/strong>: Linda Williams and Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Turkey dinner. <strong>Authored by<\/strong>: Elsie Hui. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/elsiehui\/15343736327\">https:\/\/www.flickr.com\/photos\/elsiehui\/15343736327<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":128,"menu_order":1,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Why It Matters: Managing Processes\",\"author\":\"Linda Williams and Lumen Learning\",\"organization\":\"\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Turkey dinner\",\"author\":\"Elsie Hui\",\"organization\":\"\",\"url\":\"https:\/\/www.flickr.com\/photos\/elsiehui\/15343736327\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"fa890d75-0515-4cf6-8ea5-ef8fd58da3a3","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-1074","chapter","type-chapter","status-publish","hentry"],"part":91,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/users\/128"}],"version-history":[{"count":26,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1074\/revisions"}],"predecessor-version":[{"id":10796,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1074\/revisions\/10796"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/parts\/91"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapters\/1074\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/media?parent=1074"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/pressbooks\/v2\/chapter-type?post=1074"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/contributor?post=1074"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-hccc-introbusiness\/wp-json\/wp\/v2\/license?post=1074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}