“Good Ways to Deliver Bad News” by Curtis Sittenfeld from Fast Company. http://www.fastcompany.com/magazine/23/buckman.html

“How to Deliver Bad News to a Group” by Kevin Daley, a Harvard Business article. http://blogs.harvardbusiness.org/cs/2009/10/how_to_deliver_bad_news_to_a_g.html

“How to Deliver Bad News” from SmallBiz.com. http://www.smsmallbiz.com/bestpractices/How_to_Deliver_Bad_News.html

Development by Design offers an article on how to elicit feedback. http://www.development-by-design.com/article_Tips.htm

“Top 7 Ways To Elicit Constructive Web site Feedback” by Adam Senour. http://top7business.com/?id=555

Visit this Northern Illinois University site for a guide to preparing a generic crisis communication plan and adapting it to your needs. http://www3.niu.edu/newsplace/crisis.html

To see an actual crisis communication plan, visit this North Carolina State University Web site. http://www2.ncsu.edu/ncsu/univ_relations/crisis.html

See the Crisis Communication Plan of Meredith College at this site. http://www.meredith.edu/marketing/crisis-plan.doc

Western Organization of Research Councils presents “How to Hold a Press Conference.” http://www.npaction.org/resources/WORC/pressconf12.pdf

“How to Hold a Press Conference” by Kori Rodley Irons. Press conferences aren’t just for the rich and famous. http://www.associatedcontent.com/article/60465/how_to_hold_a_press_conference.html