{"id":30,"date":"2022-05-17T16:56:10","date_gmt":"2022-05-17T16:56:10","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/chapter\/exploring-mcc-technology\/"},"modified":"2022-07-12T13:12:08","modified_gmt":"2022-07-12T13:12:08","slug":"exploring-mcc-technology","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/chapter\/exploring-mcc-technology\/","title":{"raw":"Exploring MCC Technology","rendered":"Exploring MCC Technology"},"content":{"raw":"<div class=\"textbox techbox\">\r\n<h3>Important MCC Technology<\/h3>\r\nAre you able to complete the following tasks related to MCC technology?\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Have you set up your Multi-Factor Authentication (MFA)?<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Send an email through MCC Outlook?<\/li>\r\n \t<li>Properly remove a flash drive?<\/li>\r\n \t<li>Print a document using PaperCut?<\/li>\r\n \t<li>Look at the schedule of courses for next semester\u00a0or register for classes?<\/li>\r\n \t<li>Sign in to MyMCC portal?<\/li>\r\n \t<li>Check on\u00a0Financial Aid?<\/li>\r\n \t<li>Find your courses in MyMCC?<\/li>\r\n \t<li>Submit an assignment in Brightspace?<\/li>\r\n \t<li>Navigate Zoom?<\/li>\r\n \t<li>View grades in Brightspace?<\/li>\r\n \t<li>Navigate the MCC Website?<\/li>\r\n \t<li>Use the A-Z index?<\/li>\r\n \t<li>Find a professor\u2019s contact information on the Employee Directory?<\/li>\r\n<\/ul>\r\nWork on these skills throughout the semester and be prepared\u00a0to demonstrate them\u00a0in the future.The information below can help you.\r\n\r\n<\/div>\r\n<h2>Student Email<\/h2>\r\nMonroe Community College considers MCC\u2019s student email system, Outlook, (Microsoft Office365) as an official means of communication. MCC will use the system to notify students of college-related business and to share general information of importance to students. To ensure the effectiveness of the email system, the following conditions are set forth:\r\n<ul>\r\n \t<li>The College will consider students to be informed and in receipt of correspondence sent to their MCC email account.<\/li>\r\n \t<li>MCC will direct official communications to students\u2019 MCC email accounts. Students are responsible for reading their college email on a regular basis and for recognizing that certain communications are time-sensitive.<\/li>\r\n \t<li>Students who choose to have the MCC email forwarded to a personal account do so at their own risk. The College is not responsible for any difficulties that may occur in the proper or timely transmission of, or access to, MCC email forwarded to a personal email account. Any such problems will not absolve a student of their responsibilities to know and comply with the content of official email communications sent to the student\u2019s MCC email account.<\/li>\r\n \t<li>Access to and use of the MCC student email system is considered a critical service at the College. The <em>MCC Code of Conduct for Users of College Computer Systems<\/em> applies to the student email system. The College reserves the right to immediately withdraw access and use of student email when there is reason to believe that violations of the Code of Conduct have occurred. In such cases, the alleged violation will be referred to the Vice President of Student Services for further investigation and adjudication under the College\u2019s Conduct Regulation procedures.<\/li>\r\n \t<li>Students with a disability who are unable to access their email account may request support from the <em>Office for Students with Disabilities<\/em>.<\/li>\r\n \t<li>Communication via the MCC student email system is subject to the same public information, privacy, and records retention laws as other forms of communication. Redirecting of MCC email by students to outside accounts and the sharing of messages with third parties may negate the privacy protection rights afforded to the College.<\/li>\r\n<\/ul>\r\nThe <a href=\"http:\/\/www.monroecc.edu\/etsdbs\/MCCatPub.nsf\/Online%20Catalog%20by%20Title\/code-of-conduct-for-users-of-college-computer-systems?OpenDocument\">Code of Conduct for Users of College Computer Systems<\/a> contains information about use of computers at MCC.\r\n<div class=\"textbox techbox\">\r\n<h3>Explore MCC Technology:\u00a0File Storage<\/h3>\r\nDevelop a plan for organizing your paper and electronic files.\r\n\r\nFor paper files, decide how you want to keep track of class handouts, assignments you are working on, and materials you'll need to study.\r\n<ul>\r\n \t<li>What will you use for note-taking?<\/li>\r\n \t<li>How will you know what notes you need for each test?<\/li>\r\n \t<li>How will you keep materials for each class separate and organized, so you can easily access what you need when you need it?<\/li>\r\n \t<li>When will you assess how your system is working?<\/li>\r\n<\/ul>\r\nFor electronic files, consider how you will file and save your work.\r\n<ul>\r\n \t<li>Cloud Storage Platforms, such as Microsoft OneDrive, Google Drive, Dropbox, are usually your best option for file storage as most of them save automatically.<\/li>\r\n \t<li>Flash drives are a convenient way to save your electronic files because they are portable and can be used in many electronic devices. One downside of flash drives is that they can corrupt making the files inaccessible.<\/li>\r\n \t<li>Another way students save files they are working on is by emailing themselves the documents as attachments. That way, they have access to the documents anywhere they have email access. Keep in mind that you can't automatically save to an email attachment. You need to first save the revised document to the computer and then send the document to yourself again as a new attachment.<\/li>\r\n<\/ul>\r\nConsider saving your work in multiple places to avoid last minute panic should something happen to what you . So, what's your plan for organizing electronic documents? How will you be sure you have access to what you need to work on or present to class, when you need it?\r\n\r\n<\/div>\r\n<h1>\u00a0MCC Tech Guide: What Every Student Needs to Know<\/h1>\r\n<h2>Campus Wireless (Wifi)<\/h2>\r\n<img class=\"alignleft wp-image-3447\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08185935\/wifi-icon1.png\" alt=\"wifi icon\" width=\"50\" height=\"50\" \/>\r\n\r\nWant to connect to Wireless on your own device while your are on campus? Select <strong>MCC<\/strong>\u00a0and log in using your MCC username and password. Troubleshooting: <a href=\"http:\/\/www.monroecc.edu\/go\/wireless\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu\/go\/wireless<\/a>.\r\n<h2>Navigate the MCC Website<\/h2>\r\nBookmark the MCC Website homepage at <a href=\"http:\/\/www.monroecc.edu\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu<\/a>.\r\n\r\n<img class=\"size-medium wp-image-322 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12120159\/Main-MCC-Website-300x210.png\" alt=\"Homepage of MCC Website\" width=\"300\" height=\"210\" \/>\r\n\r\nRefer to the <strong>Curren<\/strong><strong>t Students<\/strong> tab for pages students use frequently or see the\u00a0<strong>A-Z tab<\/strong> for a full alphabetical list.\r\n\r\n<img class=\"size-medium wp-image-321 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12115928\/MCC-Website-A-Z-and-Current-Students-300x176.png\" alt=\"MCC Website Current Students tab and the A-Z Index\" width=\"300\" height=\"176\" \/>\r\n\r\nLook for <strong>quick links<\/strong> to key information at the foot of the homepage.\r\n\r\n<img class=\"size-medium wp-image-319 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12115009\/Footer-MCC-Website-300x96.png\" alt=\"MCC Website footer with quick links\" width=\"300\" height=\"96\" \/>\r\n\r\n&nbsp;\r\n\r\n<strong style=\"font-size: 1rem; text-align: initial;\">Class Schedule:<\/strong> <a style=\"font-size: 1rem; text-align: initial;\" href=\"http:\/\/www.monroecc.edu\/classes\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.monroecc.edu\/classes\/<\/a><span style=\"font-size: 1rem; text-align: initial;\">. Click on <\/span><strong style=\"font-size: 1rem; text-align: initial;\">Master Schedule<\/strong><span style=\"font-size: 1rem; text-align: initial;\"> for details.<\/span>\r\n<strong>College Directory:<\/strong> <a href=\"http:\/\/bit.ly\/mccdirectory\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/mccdirectory<\/a>\r\n\r\n&nbsp;\r\n\r\n<strong>Trib411<\/strong> is your one-stop information center. Text or call 585-292-2411 or email trib411@monroecc.edu. You will find the Trib411 button at the bottom of any MCC webpage to get help.\r\n\r\n<img class=\"alignnone size-full wp-image-323\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12120527\/Trib-411.png\" alt=\"Button to access Trib 411 on the main website\" width=\"200\" height=\"65\" \/>\r\n<h2>Log in to myMCC<\/h2>\r\nmyMCC is our college portal. The portal connects you to everything you need as a student. Go to <a href=\"http:\/\/mymcc.monroecc.edu\" target=\"_blank\" rel=\"noopener\">mymcc.monroecc.edu<\/a> to log in with your MCC email and password. You will need to make sure you use mult<span style=\"font-size: 1rem; text-align: initial;\">i-factor authentication to verify your identity and keep your account safe.<\/span>\r\n<p style=\"text-align: start; font-size: 16px;\"><img class=\"size-medium wp-image-324 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12121057\/MyMCC-Portal-300x165.png\" alt=\"myMCC portal view showing tiles to access more information, such as classes\" width=\"300\" height=\"165\" \/><\/p>\r\nSearch for the <a href=\"https:\/\/studentmonroecc-my.sharepoint.com\/:b:\/g\/personal\/mrehbaum_monroecc_edu\/EQ50dav8pptCg4C952h64EoBy6eQV1CVHm4hTa1CsTscBw?e=YU6C2j\" target=\"_blank\" rel=\"noopener\">Monroe CC app<\/a> in your app store to access the portal on the go!\r\n\r\nFor login help,\u00a0<span style=\"font-size: 1rem; text-align: initial;\">contact\u00a0<\/span><a style=\"font-size: 1rem; text-align: initial;\" href=\"https:\/\/www.monroecc.edu\/depts\/studenttech\/\" target=\"_blank\" rel=\"noopener\">Student Technology Help Desk<\/a>\r\n<h2><\/h2>\r\n<h2>Use MCC Email<\/h2>\r\nOutlook email is MCC\u2019s official mode of communication.\r\nCheck your email often through the myMCC portal.\r\n\r\n<img class=\"size-full wp-image-331 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12123541\/Email-tile-in-myMCC.png\" alt=\"Email tile in myMCC\" width=\"125\" height=\"134\" \/>\r\n<ul>\r\n \t<li>Using MCC Student Email Basics (Video, 1 min): <a href=\"http:\/\/bit.ly\/mccstudentemail\">http:\/\/bit.ly\/mccstudentemail<\/a><\/li>\r\n \t<li>MCC Email support:\u00a0<a href=\"https:\/\/www.monroecc.edu\/depts\/studenttech\/student-email\/\" target=\"_blank\" rel=\"noopener\">MCC Student Email<\/a><\/li>\r\n<\/ul>\r\n<strong>Passwords expire every 180 days!<\/strong> To reset your password: <a href=\"https:\/\/myaccount.monroecc.edu\/\" target=\"_blank\" rel=\"noopener\">https:\/\/myaccount.monroecc.edu\/.<\/a>\r\n\r\nOrganize your email (Video, 4 min): <a href=\"http:\/\/bit.ly\/outlookorganize\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/outlookorganize<\/a>\r\nSet up your calendar (Video, 3 min): <a href=\"http:\/\/bit.ly\/outlookcalendar\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/outlookcalendar<\/a>\r\n<h2>My Courses in myMCC<\/h2>\r\nMost professors require you to use Brightspace to access class content, assignments, tests, grades, and instructor email. Find your courses in the myMCC\u00a0in the\u00a0<strong>Brightspace Classes<\/strong>\u00a0tile beginning <em><strong>7 days before the class start date<\/strong><\/em>.\r\n\r\n<img class=\"size-medium wp-image-325 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12121416\/Brightspace-Classes-300x105.png\" alt=\"myMCC portal showing Brightspace class tile to access course materials\" width=\"300\" height=\"105\" \/>\r\n\r\n<em>Portal not working? Go directly to your courses at\u00a0<a href=\"https:\/\/mylearning.monroecc.edu\" target=\"_blank\" rel=\"noopener\">https:\/\/mylearning.monroecc.edu<\/a>\u00a0<\/em>\r\n\r\n&nbsp;\r\n\r\n<img class=\"wp-image-333 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12125208\/pulse-296x300.png\" alt=\"Pulse mobile app to access Brightspace content on the go\" width=\"82\" height=\"83\" \/>Pulse (Brightspace) Mobile App\r\nFor school, select: SUNY-Monroe Community College\r\nBrightspace is designed to be mobile friendly and you can access on any browser.\r\n\r\nSubmit assignments (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2lassignments\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2lassignments<\/a>\r\nSubmit discussions (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2ldiscuss\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2ldiscuss<\/a>\r\nView grades (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2lfindgrades\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2lfindgrades<\/a>\r\nView class progress (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2lclassprogress\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2lclassprogress<\/a>\r\nAlternative formats (video, 1 min):\u00a0<a href=\"http:\/\/bit.ly\/studentallyformats\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/studentallyformats\u00a0<\/a>\r\n<h2>Register for Classes, Financial Aid, and Starfish<\/h2>\r\nRegister for classes\u00a0using the <strong>Register Here<\/strong> tile in the <strong>myMCC portal.<\/strong>\r\n\r\n<img class=\"alignnone size-medium wp-image-328\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12122519\/Register-in-myMCC-300x187.png\" alt=\"Register Here tile to register for classes\" width=\"300\" height=\"187\" \/>\r\n\r\nFind information about financial aid\u00a0on the <strong>Financial Plan<\/strong> tile in the\u00a0<strong>myMCC portal.\u00a0<\/strong>\r\n\r\n<img class=\"alignnone size-medium wp-image-327\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12121922\/Financial-Plan-300x163.png\" alt=\"The financial plan tile in myMCC has all of the information you need for financial related questions.\" width=\"300\" height=\"163\" \/>\r\n\r\n<strong>Starfish<\/strong> is MCC\u2019s student early alert system.\r\n<strong>Make an appointment<\/strong> with an advisor using Starfish.\r\nUse the\u00a0<strong>Starfish<\/strong>\u00a0tile for more information.\r\n\r\n<img class=\"alignnone size-medium wp-image-329\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12122702\/Starfish-300x191.png\" alt=\"Starfish tile in myMCC portal\" width=\"300\" height=\"191\" \/>\r\n<h2>Create and Organize Files<\/h2>\r\nSubmit assignments in Brightspace as Word, PDF, or PPT files. If using other programs, convert files before submitting. Convert Google Docs to PDF (video, 1.5 min.): <a href=\"http:\/\/bit.ly\/convertdocs\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/convertdocs<\/a>\r\n\r\n<img class=\"alignleft wp-image-3352\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08110522\/COS_MCCTech_ImgOffice365-300x78.png\" alt=\"Office 365 Logo\" width=\"193\" height=\"50\" \/>\r\n\r\nMCC students can install Microsoft Office 365 on their devices for free!\u00a0<a href=\"https:\/\/www.monroecc.edu\/fileadmin\/SiteFiles\/GeneralContent\/depts\/studenttech\/documents\/Office365-for-Microsoft-Office.pdf\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu\/go\/office365<\/a>\r\n\r\n<strong>Know where to save your work and have a backup plan!<\/strong>\r\nSaving and sharing documents in Word 2016 (video, 4 min.): <a href=\"http:\/\/bit.ly\/wordsaving\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/wordsaving<\/a>\r\nBasic File Management for Windows (video, 5 min.): \u00a0<a href=\"http:\/\/bit.ly\/storingfiles\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/storingfiles<\/a>\r\n\r\n<strong>Flash Drives:<\/strong> If you save your work on a flash drive, eject it properly and keep it in a safe place.\r\nProperly eject a flash drive - Windows 10 (video, 30 seconds) - <a href=\"http:\/\/bit.ly\/mccflashpc\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/mccflashpc<\/a>\r\nProperly eject a flash drive - MAC (video, 1 minute) - <a href=\"http:\/\/bit.ly\/mccflashmac\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/mccflashmac<\/a>\r\n<h2>Print Documents Using Papercut<\/h2>\r\n<img class=\"alignleft wp-image-3354\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08110733\/COS_MCCTech_Img9-300x142.png\" alt=\"Paper cut application\" width=\"200\" height=\"95\" \/>\r\n\r\nYou receive $15 print credit per semester. Print from any campus computer by logging on to <strong>PaperCut<\/strong> with your MCC network account and password to release your print jobs. Instructions (including printing from laptops and printing in color): <a href=\"http:\/\/libguides.monroecc.edu\/printing\" target=\"_blank\" rel=\"noopener\">http:\/\/libguides.monroecc.edu\/printing<\/a>\r\n<h2>CircleIn<\/h2>\r\n<img class=\"wp-image-335 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12130612\/circle-in.png\" alt=\"CircleIn logo\" width=\"78\" height=\"78\" \/>Connect with your classmates and earn rewards!\r\n<strong>CircleIn<\/strong>: Instructions <a href=\"http:\/\/bit.ly\/circleinmcc\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/circleinmcc<\/a> Access: <a href=\"https:\/\/app.circleinapp.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/app.circleinapp.com\/<\/a>\r\n<h2><\/h2>\r\n<h2>Build Your Computer Literacy Skills<\/h2>\r\nIf you are new to using a computer and its applications, there are many resources that can help\u00a0you get your computer skills up to speed!\r\n<ul>\r\n \t<li>\u00a0Assess Your Skills: <a href=\"https:\/\/www.digitalliteracyassessment.org\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.digitalliteracyassessment.org\/<\/a><\/li>\r\n \t<li>GCF Global Tutorials: <a href=\"https:\/\/edu.gcfglobal.org\/en\/subjects\/tech\/\" target=\"_blank\" rel=\"noopener\">https:\/\/edu.gcfglobal.org\/en\/subjects\/tech\/<\/a><\/li>\r\n \t<li>Microsoft Digital Literacy: <a href=\"https:\/\/www.microsoft.com\/en-us\/digital-literacy\" target=\"_blank\" rel=\"noopener\">https:\/\/www.microsoft.com\/en-us\/digital-literacy<\/a><\/li>\r\n<\/ul>\r\nTake an MCC course on Computer Literacy! <a href=\"http:\/\/bit.ly\/crc101complit\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/crc101complit<\/a>\r\n<h2>Using Zoom<\/h2>\r\nMCC has a college-wide license to Zoom. Zoom is a web conferencing platform.\u00a0 To activate your account, go to our Zoom website at <a href=\"https:\/\/monroecommunity.zoom.us\/\" target=\"_blank\" rel=\"noopener\">https:\/\/monroecommunity.zoom.us\/<\/a> and login your MCC email and password.\r\n\r\nVisit <a href=\"https:\/\/docs.google.com\/document\/d\/1vQX4j3pydhpoWBD1UwHk6_2GPYU5T4UHSFtKMBW07WY\/edit?usp=sharing\" target=\"_blank\" rel=\"noopener\">Best Practices for Using Zoom<\/a> for tutorials and instructions. Some classes may require that your MCC Zoom account is set up.\r\n<h2>Questions?<\/h2>\r\n<strong>Questions about MCC accounts and systems (including passwords)?<\/strong>\r\nCheck the <strong>Technology Help<\/strong>\u00a0tile in the portal or go to:\r\n<img class=\"alignleft wp-image-3359\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08111129\/COS_MCCTech_Img11.png\" alt=\"\" width=\"60\" height=\"75\" \/><strong>Student Technology Help Desk:<\/strong> <a href=\"http:\/\/www.monroecc.edu\/go\/studenttechhelp\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu\/go\/studenttechhelp<\/a>\r\n<strong>Email:<\/strong> <a href=\"mailto:technologyhelp@student.monroecc.edu\">technologyhelp@student.monroecc.edu <\/a><strong>Call:<\/strong> 292-TECH (292-8324) Option1\r\n\r\n&nbsp;\r\n\r\n<strong><img class=\"wp-image-334 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12130404\/Suny-logo.png\" alt=\"SUNY Logo\" width=\"73\" height=\"73\" \/>Questions about My Courses (submitting work, Brightspace app, finding grades, etc.)?<\/strong>\r\nCheck the SUNY Online Knowledge Base\u00a0<a href=\"https:\/\/online.suny.edu\/support\/\" target=\"_blank\" rel=\"noopener\">https:\/\/online.suny.edu\/support\/<\/a>\u00a0or contact:\r\n<strong>SUNY Online Help Desk:<\/strong>\u00a0<a href=\"https:\/\/online.suny.edu\/help\/\" target=\"_blank\" rel=\"noopener\">https:\/\/online.suny.edu\/help\/<\/a>\r\n<strong>Email:<\/strong> <a href=\"mailto:sunyonlinehelp@suny.edu\" target=\"_blank\" rel=\"noopener\">sunyonlinehelp@suny.edu\u00a0<\/a><strong>Call:<\/strong>\u00a01-844-673-6786\r\n<strong>Hours:<\/strong> M-F 7am-12am, Sa 10am-6pm, Su 10am-9pm (EST)\r\n\r\n<strong>Need more support with online learning?<\/strong>\r\n<strong><a href=\"https:\/\/mylearning.suny.edu\/d2l\/home\/42507\" target=\"_blank\" rel=\"noopener\">MCC Online Student Orientation<\/a>:<\/strong>\u00a0View this short orientation course in Brightspace listed in the \"<strong>Student Resources<\/strong>\" term. You can earn badges for progressing through each topic.\r\n<strong>Virtual Campus:<\/strong> <a href=\"https:\/\/www.monroecc.edu\/depts\/distlearn\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.monroecc.edu\/depts\/distlearn\/<\/a>\r\n<strong>Email:<\/strong> virtualcampus@monroecc.edu <strong>Call:<\/strong> 585-292-3440\r\n\r\n&nbsp;","rendered":"<div class=\"textbox techbox\">\n<h3>Important MCC Technology<\/h3>\n<p>Are you able to complete the following tasks related to MCC technology?<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Have you set up your Multi-Factor Authentication (MFA)?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Send an email through MCC Outlook?<\/li>\n<li>Properly remove a flash drive?<\/li>\n<li>Print a document using PaperCut?<\/li>\n<li>Look at the schedule of courses for next semester\u00a0or register for classes?<\/li>\n<li>Sign in to MyMCC portal?<\/li>\n<li>Check on\u00a0Financial Aid?<\/li>\n<li>Find your courses in MyMCC?<\/li>\n<li>Submit an assignment in Brightspace?<\/li>\n<li>Navigate Zoom?<\/li>\n<li>View grades in Brightspace?<\/li>\n<li>Navigate the MCC Website?<\/li>\n<li>Use the A-Z index?<\/li>\n<li>Find a professor\u2019s contact information on the Employee Directory?<\/li>\n<\/ul>\n<p>Work on these skills throughout the semester and be prepared\u00a0to demonstrate them\u00a0in the future.The information below can help you.<\/p>\n<\/div>\n<h2>Student Email<\/h2>\n<p>Monroe Community College considers MCC\u2019s student email system, Outlook, (Microsoft Office365) as an official means of communication. MCC will use the system to notify students of college-related business and to share general information of importance to students. To ensure the effectiveness of the email system, the following conditions are set forth:<\/p>\n<ul>\n<li>The College will consider students to be informed and in receipt of correspondence sent to their MCC email account.<\/li>\n<li>MCC will direct official communications to students\u2019 MCC email accounts. Students are responsible for reading their college email on a regular basis and for recognizing that certain communications are time-sensitive.<\/li>\n<li>Students who choose to have the MCC email forwarded to a personal account do so at their own risk. The College is not responsible for any difficulties that may occur in the proper or timely transmission of, or access to, MCC email forwarded to a personal email account. Any such problems will not absolve a student of their responsibilities to know and comply with the content of official email communications sent to the student\u2019s MCC email account.<\/li>\n<li>Access to and use of the MCC student email system is considered a critical service at the College. The <em>MCC Code of Conduct for Users of College Computer Systems<\/em> applies to the student email system. The College reserves the right to immediately withdraw access and use of student email when there is reason to believe that violations of the Code of Conduct have occurred. In such cases, the alleged violation will be referred to the Vice President of Student Services for further investigation and adjudication under the College\u2019s Conduct Regulation procedures.<\/li>\n<li>Students with a disability who are unable to access their email account may request support from the <em>Office for Students with Disabilities<\/em>.<\/li>\n<li>Communication via the MCC student email system is subject to the same public information, privacy, and records retention laws as other forms of communication. Redirecting of MCC email by students to outside accounts and the sharing of messages with third parties may negate the privacy protection rights afforded to the College.<\/li>\n<\/ul>\n<p>The <a href=\"http:\/\/www.monroecc.edu\/etsdbs\/MCCatPub.nsf\/Online%20Catalog%20by%20Title\/code-of-conduct-for-users-of-college-computer-systems?OpenDocument\">Code of Conduct for Users of College Computer Systems<\/a> contains information about use of computers at MCC.<\/p>\n<div class=\"textbox techbox\">\n<h3>Explore MCC Technology:\u00a0File Storage<\/h3>\n<p>Develop a plan for organizing your paper and electronic files.<\/p>\n<p>For paper files, decide how you want to keep track of class handouts, assignments you are working on, and materials you&#8217;ll need to study.<\/p>\n<ul>\n<li>What will you use for note-taking?<\/li>\n<li>How will you know what notes you need for each test?<\/li>\n<li>How will you keep materials for each class separate and organized, so you can easily access what you need when you need it?<\/li>\n<li>When will you assess how your system is working?<\/li>\n<\/ul>\n<p>For electronic files, consider how you will file and save your work.<\/p>\n<ul>\n<li>Cloud Storage Platforms, such as Microsoft OneDrive, Google Drive, Dropbox, are usually your best option for file storage as most of them save automatically.<\/li>\n<li>Flash drives are a convenient way to save your electronic files because they are portable and can be used in many electronic devices. One downside of flash drives is that they can corrupt making the files inaccessible.<\/li>\n<li>Another way students save files they are working on is by emailing themselves the documents as attachments. That way, they have access to the documents anywhere they have email access. Keep in mind that you can&#8217;t automatically save to an email attachment. You need to first save the revised document to the computer and then send the document to yourself again as a new attachment.<\/li>\n<\/ul>\n<p>Consider saving your work in multiple places to avoid last minute panic should something happen to what you . So, what&#8217;s your plan for organizing electronic documents? How will you be sure you have access to what you need to work on or present to class, when you need it?<\/p>\n<\/div>\n<h1>\u00a0MCC Tech Guide: What Every Student Needs to Know<\/h1>\n<h2>Campus Wireless (Wifi)<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3447\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08185935\/wifi-icon1.png\" alt=\"wifi icon\" width=\"50\" height=\"50\" \/><\/p>\n<p>Want to connect to Wireless on your own device while your are on campus? Select <strong>MCC<\/strong>\u00a0and log in using your MCC username and password. Troubleshooting: <a href=\"http:\/\/www.monroecc.edu\/go\/wireless\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu\/go\/wireless<\/a>.<\/p>\n<h2>Navigate the MCC Website<\/h2>\n<p>Bookmark the MCC Website homepage at <a href=\"http:\/\/www.monroecc.edu\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-322 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12120159\/Main-MCC-Website-300x210.png\" alt=\"Homepage of MCC Website\" width=\"300\" height=\"210\" \/><\/p>\n<p>Refer to the <strong>Curren<\/strong><strong>t Students<\/strong> tab for pages students use frequently or see the\u00a0<strong>A-Z tab<\/strong> for a full alphabetical list.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-321 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12115928\/MCC-Website-A-Z-and-Current-Students-300x176.png\" alt=\"MCC Website Current Students tab and the A-Z Index\" width=\"300\" height=\"176\" \/><\/p>\n<p>Look for <strong>quick links<\/strong> to key information at the foot of the homepage.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-319 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12115009\/Footer-MCC-Website-300x96.png\" alt=\"MCC Website footer with quick links\" width=\"300\" height=\"96\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong style=\"font-size: 1rem; text-align: initial;\">Class Schedule:<\/strong> <a style=\"font-size: 1rem; text-align: initial;\" href=\"http:\/\/www.monroecc.edu\/classes\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.monroecc.edu\/classes\/<\/a><span style=\"font-size: 1rem; text-align: initial;\">. Click on <\/span><strong style=\"font-size: 1rem; text-align: initial;\">Master Schedule<\/strong><span style=\"font-size: 1rem; text-align: initial;\"> for details.<\/span><br \/>\n<strong>College Directory:<\/strong> <a href=\"http:\/\/bit.ly\/mccdirectory\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/mccdirectory<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Trib411<\/strong> is your one-stop information center. Text or call 585-292-2411 or email trib411@monroecc.edu. You will find the Trib411 button at the bottom of any MCC webpage to get help.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-323\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12120527\/Trib-411.png\" alt=\"Button to access Trib 411 on the main website\" width=\"200\" height=\"65\" \/><\/p>\n<h2>Log in to myMCC<\/h2>\n<p>myMCC is our college portal. The portal connects you to everything you need as a student. Go to <a href=\"http:\/\/mymcc.monroecc.edu\" target=\"_blank\" rel=\"noopener\">mymcc.monroecc.edu<\/a> to log in with your MCC email and password. You will need to make sure you use mult<span style=\"font-size: 1rem; text-align: initial;\">i-factor authentication to verify your identity and keep your account safe.<\/span><\/p>\n<p style=\"text-align: start; font-size: 16px;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-324 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12121057\/MyMCC-Portal-300x165.png\" alt=\"myMCC portal view showing tiles to access more information, such as classes\" width=\"300\" height=\"165\" \/><\/p>\n<p>Search for the <a href=\"https:\/\/studentmonroecc-my.sharepoint.com\/:b:\/g\/personal\/mrehbaum_monroecc_edu\/EQ50dav8pptCg4C952h64EoBy6eQV1CVHm4hTa1CsTscBw?e=YU6C2j\" target=\"_blank\" rel=\"noopener\">Monroe CC app<\/a> in your app store to access the portal on the go!<\/p>\n<p>For login help,\u00a0<span style=\"font-size: 1rem; text-align: initial;\">contact\u00a0<\/span><a style=\"font-size: 1rem; text-align: initial;\" href=\"https:\/\/www.monroecc.edu\/depts\/studenttech\/\" target=\"_blank\" rel=\"noopener\">Student Technology Help Desk<\/a><\/p>\n<h2><\/h2>\n<h2>Use MCC Email<\/h2>\n<p>Outlook email is MCC\u2019s official mode of communication.<br \/>\nCheck your email often through the myMCC portal.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-331 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12123541\/Email-tile-in-myMCC.png\" alt=\"Email tile in myMCC\" width=\"125\" height=\"134\" \/><\/p>\n<ul>\n<li>Using MCC Student Email Basics (Video, 1 min): <a href=\"http:\/\/bit.ly\/mccstudentemail\">http:\/\/bit.ly\/mccstudentemail<\/a><\/li>\n<li>MCC Email support:\u00a0<a href=\"https:\/\/www.monroecc.edu\/depts\/studenttech\/student-email\/\" target=\"_blank\" rel=\"noopener\">MCC Student Email<\/a><\/li>\n<\/ul>\n<p><strong>Passwords expire every 180 days!<\/strong> To reset your password: <a href=\"https:\/\/myaccount.monroecc.edu\/\" target=\"_blank\" rel=\"noopener\">https:\/\/myaccount.monroecc.edu\/.<\/a><\/p>\n<p>Organize your email (Video, 4 min): <a href=\"http:\/\/bit.ly\/outlookorganize\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/outlookorganize<\/a><br \/>\nSet up your calendar (Video, 3 min): <a href=\"http:\/\/bit.ly\/outlookcalendar\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/outlookcalendar<\/a><\/p>\n<h2>My Courses in myMCC<\/h2>\n<p>Most professors require you to use Brightspace to access class content, assignments, tests, grades, and instructor email. Find your courses in the myMCC\u00a0in the\u00a0<strong>Brightspace Classes<\/strong>\u00a0tile beginning <em><strong>7 days before the class start date<\/strong><\/em>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-325 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12121416\/Brightspace-Classes-300x105.png\" alt=\"myMCC portal showing Brightspace class tile to access course materials\" width=\"300\" height=\"105\" \/><\/p>\n<p><em>Portal not working? Go directly to your courses at\u00a0<a href=\"https:\/\/mylearning.monroecc.edu\" target=\"_blank\" rel=\"noopener\">https:\/\/mylearning.monroecc.edu<\/a>\u00a0<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-333 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12125208\/pulse-296x300.png\" alt=\"Pulse mobile app to access Brightspace content on the go\" width=\"82\" height=\"83\" \/>Pulse (Brightspace) Mobile App<br \/>\nFor school, select: SUNY-Monroe Community College<br \/>\nBrightspace is designed to be mobile friendly and you can access on any browser.<\/p>\n<p>Submit assignments (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2lassignments\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2lassignments<\/a><br \/>\nSubmit discussions (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2ldiscuss\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2ldiscuss<\/a><br \/>\nView grades (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2lfindgrades\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2lfindgrades<\/a><br \/>\nView class progress (video, 1 min):\u00a0<a href=\"https:\/\/bit.ly\/d2lclassprogress\" target=\"_blank\" rel=\"noopener\">https:\/\/bit.ly\/d2lclassprogress<\/a><br \/>\nAlternative formats (video, 1 min):\u00a0<a href=\"http:\/\/bit.ly\/studentallyformats\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/studentallyformats\u00a0<\/a><\/p>\n<h2>Register for Classes, Financial Aid, and Starfish<\/h2>\n<p>Register for classes\u00a0using the <strong>Register Here<\/strong> tile in the <strong>myMCC portal.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-328\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12122519\/Register-in-myMCC-300x187.png\" alt=\"Register Here tile to register for classes\" width=\"300\" height=\"187\" \/><\/p>\n<p>Find information about financial aid\u00a0on the <strong>Financial Plan<\/strong> tile in the\u00a0<strong>myMCC portal.\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-327\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12121922\/Financial-Plan-300x163.png\" alt=\"The financial plan tile in myMCC has all of the information you need for financial related questions.\" width=\"300\" height=\"163\" \/><\/p>\n<p><strong>Starfish<\/strong> is MCC\u2019s student early alert system.<br \/>\n<strong>Make an appointment<\/strong> with an advisor using Starfish.<br \/>\nUse the\u00a0<strong>Starfish<\/strong>\u00a0tile for more information.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-329\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12122702\/Starfish-300x191.png\" alt=\"Starfish tile in myMCC portal\" width=\"300\" height=\"191\" \/><\/p>\n<h2>Create and Organize Files<\/h2>\n<p>Submit assignments in Brightspace as Word, PDF, or PPT files. If using other programs, convert files before submitting. Convert Google Docs to PDF (video, 1.5 min.): <a href=\"http:\/\/bit.ly\/convertdocs\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/convertdocs<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3352\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08110522\/COS_MCCTech_ImgOffice365-300x78.png\" alt=\"Office 365 Logo\" width=\"193\" height=\"50\" \/><\/p>\n<p>MCC students can install Microsoft Office 365 on their devices for free!\u00a0<a href=\"https:\/\/www.monroecc.edu\/fileadmin\/SiteFiles\/GeneralContent\/depts\/studenttech\/documents\/Office365-for-Microsoft-Office.pdf\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu\/go\/office365<\/a><\/p>\n<p><strong>Know where to save your work and have a backup plan!<\/strong><br \/>\nSaving and sharing documents in Word 2016 (video, 4 min.): <a href=\"http:\/\/bit.ly\/wordsaving\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/wordsaving<\/a><br \/>\nBasic File Management for Windows (video, 5 min.): \u00a0<a href=\"http:\/\/bit.ly\/storingfiles\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/storingfiles<\/a><\/p>\n<p><strong>Flash Drives:<\/strong> If you save your work on a flash drive, eject it properly and keep it in a safe place.<br \/>\nProperly eject a flash drive &#8211; Windows 10 (video, 30 seconds) &#8211; <a href=\"http:\/\/bit.ly\/mccflashpc\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/mccflashpc<\/a><br \/>\nProperly eject a flash drive &#8211; MAC (video, 1 minute) &#8211; <a href=\"http:\/\/bit.ly\/mccflashmac\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/mccflashmac<\/a><\/p>\n<h2>Print Documents Using Papercut<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3354\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08110733\/COS_MCCTech_Img9-300x142.png\" alt=\"Paper cut application\" width=\"200\" height=\"95\" \/><\/p>\n<p>You receive $15 print credit per semester. Print from any campus computer by logging on to <strong>PaperCut<\/strong> with your MCC network account and password to release your print jobs. Instructions (including printing from laptops and printing in color): <a href=\"http:\/\/libguides.monroecc.edu\/printing\" target=\"_blank\" rel=\"noopener\">http:\/\/libguides.monroecc.edu\/printing<\/a><\/p>\n<h2>CircleIn<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-335 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12130612\/circle-in.png\" alt=\"CircleIn logo\" width=\"78\" height=\"78\" \/>Connect with your classmates and earn rewards!<br \/>\n<strong>CircleIn<\/strong>: Instructions <a href=\"http:\/\/bit.ly\/circleinmcc\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/circleinmcc<\/a> Access: <a href=\"https:\/\/app.circleinapp.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/app.circleinapp.com\/<\/a><\/p>\n<h2><\/h2>\n<h2>Build Your Computer Literacy Skills<\/h2>\n<p>If you are new to using a computer and its applications, there are many resources that can help\u00a0you get your computer skills up to speed!<\/p>\n<ul>\n<li>\u00a0Assess Your Skills: <a href=\"https:\/\/www.digitalliteracyassessment.org\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.digitalliteracyassessment.org\/<\/a><\/li>\n<li>GCF Global Tutorials: <a href=\"https:\/\/edu.gcfglobal.org\/en\/subjects\/tech\/\" target=\"_blank\" rel=\"noopener\">https:\/\/edu.gcfglobal.org\/en\/subjects\/tech\/<\/a><\/li>\n<li>Microsoft Digital Literacy: <a href=\"https:\/\/www.microsoft.com\/en-us\/digital-literacy\" target=\"_blank\" rel=\"noopener\">https:\/\/www.microsoft.com\/en-us\/digital-literacy<\/a><\/li>\n<\/ul>\n<p>Take an MCC course on Computer Literacy! <a href=\"http:\/\/bit.ly\/crc101complit\" target=\"_blank\" rel=\"noopener\">http:\/\/bit.ly\/crc101complit<\/a><\/p>\n<h2>Using Zoom<\/h2>\n<p>MCC has a college-wide license to Zoom. Zoom is a web conferencing platform.\u00a0 To activate your account, go to our Zoom website at <a href=\"https:\/\/monroecommunity.zoom.us\/\" target=\"_blank\" rel=\"noopener\">https:\/\/monroecommunity.zoom.us\/<\/a> and login your MCC email and password.<\/p>\n<p>Visit <a href=\"https:\/\/docs.google.com\/document\/d\/1vQX4j3pydhpoWBD1UwHk6_2GPYU5T4UHSFtKMBW07WY\/edit?usp=sharing\" target=\"_blank\" rel=\"noopener\">Best Practices for Using Zoom<\/a> for tutorials and instructions. Some classes may require that your MCC Zoom account is set up.<\/p>\n<h2>Questions?<\/h2>\n<p><strong>Questions about MCC accounts and systems (including passwords)?<\/strong><br \/>\nCheck the <strong>Technology Help<\/strong>\u00a0tile in the portal or go to:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3359\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2932\/2018\/05\/08111129\/COS_MCCTech_Img11.png\" alt=\"\" width=\"60\" height=\"75\" \/><strong>Student Technology Help Desk:<\/strong> <a href=\"http:\/\/www.monroecc.edu\/go\/studenttechhelp\" target=\"_blank\" rel=\"noopener\">www.monroecc.edu\/go\/studenttechhelp<\/a><br \/>\n<strong>Email:<\/strong> <a href=\"mailto:technologyhelp@student.monroecc.edu\">technologyhelp@student.monroecc.edu <\/a><strong>Call:<\/strong> 292-TECH (292-8324) Option1<\/p>\n<p>&nbsp;<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-334 alignleft\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5806\/2022\/05\/12130404\/Suny-logo.png\" alt=\"SUNY Logo\" width=\"73\" height=\"73\" \/>Questions about My Courses (submitting work, Brightspace app, finding grades, etc.)?<\/strong><br \/>\nCheck the SUNY Online Knowledge Base\u00a0<a href=\"https:\/\/online.suny.edu\/support\/\" target=\"_blank\" rel=\"noopener\">https:\/\/online.suny.edu\/support\/<\/a>\u00a0or contact:<br \/>\n<strong>SUNY Online Help Desk:<\/strong>\u00a0<a href=\"https:\/\/online.suny.edu\/help\/\" target=\"_blank\" rel=\"noopener\">https:\/\/online.suny.edu\/help\/<\/a><br \/>\n<strong>Email:<\/strong> <a href=\"mailto:sunyonlinehelp@suny.edu\" target=\"_blank\" rel=\"noopener\">sunyonlinehelp@suny.edu\u00a0<\/a><strong>Call:<\/strong>\u00a01-844-673-6786<br \/>\n<strong>Hours:<\/strong> M-F 7am-12am, Sa 10am-6pm, Su 10am-9pm (EST)<\/p>\n<p><strong>Need more support with online learning?<\/strong><br \/>\n<strong><a href=\"https:\/\/mylearning.suny.edu\/d2l\/home\/42507\" target=\"_blank\" rel=\"noopener\">MCC Online Student Orientation<\/a>:<\/strong>\u00a0View this short orientation course in Brightspace listed in the &#8220;<strong>Student Resources<\/strong>&#8221; term. You can earn badges for progressing through each topic.<br \/>\n<strong>Virtual Campus:<\/strong> <a href=\"https:\/\/www.monroecc.edu\/depts\/distlearn\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.monroecc.edu\/depts\/distlearn\/<\/a><br \/>\n<strong>Email:<\/strong> virtualcampus@monroecc.edu <strong>Call:<\/strong> 585-292-3440<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":538461,"menu_order":4,"template":"","meta":{"_candela_citation":"[]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-30","chapter","type-chapter","status-publish","hentry"],"part":25,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/chapters\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/wp\/v2\/users\/538461"}],"version-history":[{"count":25,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/chapters\/30\/revisions"}],"predecessor-version":[{"id":203,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/chapters\/30\/revisions\/203"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/parts\/25"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/chapters\/30\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/wp\/v2\/media?parent=30"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/pressbooks\/v2\/chapter-type?post=30"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/wp\/v2\/contributor?post=30"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-cos3\/wp-json\/wp\/v2\/license?post=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}