{"id":311,"date":"2014-07-25T20:09:56","date_gmt":"2014-07-25T20:09:56","guid":{"rendered":"https:\/\/courses.candelalearning.com\/writershandbook\/?post_type=chapter&#038;p=311"},"modified":"2014-07-25T21:09:34","modified_gmt":"2014-07-25T21:09:34","slug":"12-1-writing-business-letters","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/chapter\/12-1-writing-business-letters\/","title":{"raw":"12.1 Writing Business Letters","rendered":"12.1 Writing Business Letters"},"content":{"raw":"&nbsp;\r\n<div class=\"im_section\">\r\n<h2 class=\"im_title im_editable im_block\"><span class=\"im_title-prefix\">12.1<\/span> Writing Business Letters<\/h2>\r\n<div class=\"im_learning_objectives im_editable im_block\" id=\"mccrimmon-ch12_s01_n01\">\r\n<h3 class=\"im_title\">Learning Objectives<\/h3>\r\n<ol class=\"im_orderedlist\" id=\"mccrimmon-ch12_s01_l01\">\r\n\t<li>Recognize key parts of a business letter.<\/li>\r\n\t<li>Learn the block format of a business letter.<\/li>\r\n\t<li>Understand the professional nature of a business letter.<\/li>\r\n<\/ol>\r\n<\/div>\r\nYou might think that people living in the age of technology do not need to learn business letter skills. After all, in today\u2019s professional world, e-mails have replaced business letters as the primary mode of communication. However, many formal situations are still best handled with business letters, whether they are sent on paper or as an attachment to an e-mail.\r\n\r\nWhen writing a business letter, if you use business letterhead that includes the company address and other contact information, you do not need to incorporate that information within the letter. The most common format of business letters, the block format, uses one-inch margins with all content flush against the left margin, including the body paragraphs. Some less common forms do use indentation. Business letters include the following parts, as shown in this sample:\r\n<div class=\"im_informalfigure im_large im_large-height im_block\"><a href=\"https:\/\/textimgs.s3.amazonaws.com\/writershandbook\/section_16\/ea18c5f8a6cb4325811eaf23a4f1519a.jpg\" target=\"_blank\"><img alt=\"\" src=\"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-content\/uploads\/sites\/3922\/2014\/07\/sm_ea18c5f8a6cb4325811eaf23a4f1519a1.jpg\" \/><\/a><\/div>\r\nWhen writing a business letter, keep these tips in mind:\r\n<ul class=\"im_itemizedlist im_editable im_block\" id=\"mccrimmon-ch12_s01_l02\">\r\n\t<li>Do not use slang.<\/li>\r\n\t<li>Be professional.<\/li>\r\n\t<li>Be concise and to the point.<\/li>\r\n\t<li>Mention a personal connection, if you have one, briefly at the beginning of the letter to create a personalized introduction.<\/li>\r\n\t<li>Use the abbreviation \u201cEnc.\u201d or the word \u201cEnclosed\u201d prior to a list of papers that are included with the business letter.<\/li>\r\n\t<li>Proofread for grammar, punctuation, and spelling.<\/li>\r\n\t<li>Make sure that a letter attached to an e-mail is in a document format that your recipient also uses.<\/li>\r\n\t<li>Use a person\u2019s name in the greeting whenever possible. If you have no way of acquiring a name, use \u201cDear Sir or Madam\u201d or similar generic, but professional, wording.<\/li>\r\n<\/ul>\r\n<div class=\"im_key_takeaways im_editable im_block\" id=\"mccrimmon-ch12_s01_n02\">\r\n<h3 class=\"im_title\">Key Takeaways<\/h3>\r\n<ul class=\"im_itemizedlist\" id=\"mccrimmon-ch12_s01_l03\">\r\n\t<li>The block format is the most common form of a business letter.<\/li>\r\n\t<li>Business letters, whether sent in hard copy or digitally, should include date; name, position, and address of recipient; greeting; body; closing; signature; typed name; position of sender; and enclosure list if there are any enclosures.<\/li>\r\n\t<li>Business letters should be formal in tone, concise, free of errors, and personalized at a professional level.<\/li>\r\n\t<li>Business letters are often attached to e-mails. In such cases, make certain the recipient has the necessary software to open the letter.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div class=\"im_exercises im_editable im_block\" id=\"mccrimmon-ch12_s01_n03\">\r\n<h3 class=\"im_title\">Exercises<\/h3>\r\n<ol class=\"im_orderedlist\" id=\"mccrimmon-ch12_s01_l04\">\r\n\t<li>Demonstrate your understanding of business letter techniques by writing a realistic mock business letter.<\/li>\r\n\t<li>Collect a sample of business letters you receive in the mail over the next few weeks. Bring the samples to class and share them with your group; look for differences and similarities in format and tone.<\/li>\r\n<\/ol>\r\n<\/div>\r\n<\/div>\r\n&nbsp;\r\n\r\n&nbsp;","rendered":"<p>&nbsp;<\/p>\n<div class=\"im_section\">\n<h2 class=\"im_title im_editable im_block\"><span class=\"im_title-prefix\">12.1<\/span> Writing Business Letters<\/h2>\n<div class=\"im_learning_objectives im_editable im_block\" id=\"mccrimmon-ch12_s01_n01\">\n<h3 class=\"im_title\">Learning Objectives<\/h3>\n<ol class=\"im_orderedlist\" id=\"mccrimmon-ch12_s01_l01\">\n<li>Recognize key parts of a business letter.<\/li>\n<li>Learn the block format of a business letter.<\/li>\n<li>Understand the professional nature of a business letter.<\/li>\n<\/ol>\n<\/div>\n<p>You might think that people living in the age of technology do not need to learn business letter skills. After all, in today\u2019s professional world, e-mails have replaced business letters as the primary mode of communication. However, many formal situations are still best handled with business letters, whether they are sent on paper or as an attachment to an e-mail.<\/p>\n<p>When writing a business letter, if you use business letterhead that includes the company address and other contact information, you do not need to incorporate that information within the letter. The most common format of business letters, the block format, uses one-inch margins with all content flush against the left margin, including the body paragraphs. Some less common forms do use indentation. Business letters include the following parts, as shown in this sample:<\/p>\n<div class=\"im_informalfigure im_large im_large-height im_block\"><a href=\"https:\/\/textimgs.s3.amazonaws.com\/writershandbook\/section_16\/ea18c5f8a6cb4325811eaf23a4f1519a.jpg\" target=\"_blank\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-content\/uploads\/sites\/3922\/2014\/07\/sm_ea18c5f8a6cb4325811eaf23a4f1519a1.jpg\" \/><\/a><\/div>\n<p>When writing a business letter, keep these tips in mind:<\/p>\n<ul class=\"im_itemizedlist im_editable im_block\" id=\"mccrimmon-ch12_s01_l02\">\n<li>Do not use slang.<\/li>\n<li>Be professional.<\/li>\n<li>Be concise and to the point.<\/li>\n<li>Mention a personal connection, if you have one, briefly at the beginning of the letter to create a personalized introduction.<\/li>\n<li>Use the abbreviation \u201cEnc.\u201d or the word \u201cEnclosed\u201d prior to a list of papers that are included with the business letter.<\/li>\n<li>Proofread for grammar, punctuation, and spelling.<\/li>\n<li>Make sure that a letter attached to an e-mail is in a document format that your recipient also uses.<\/li>\n<li>Use a person\u2019s name in the greeting whenever possible. If you have no way of acquiring a name, use \u201cDear Sir or Madam\u201d or similar generic, but professional, wording.<\/li>\n<\/ul>\n<div class=\"im_key_takeaways im_editable im_block\" id=\"mccrimmon-ch12_s01_n02\">\n<h3 class=\"im_title\">Key Takeaways<\/h3>\n<ul class=\"im_itemizedlist\" id=\"mccrimmon-ch12_s01_l03\">\n<li>The block format is the most common form of a business letter.<\/li>\n<li>Business letters, whether sent in hard copy or digitally, should include date; name, position, and address of recipient; greeting; body; closing; signature; typed name; position of sender; and enclosure list if there are any enclosures.<\/li>\n<li>Business letters should be formal in tone, concise, free of errors, and personalized at a professional level.<\/li>\n<li>Business letters are often attached to e-mails. In such cases, make certain the recipient has the necessary software to open the letter.<\/li>\n<\/ul>\n<\/div>\n<div class=\"im_exercises im_editable im_block\" id=\"mccrimmon-ch12_s01_n03\">\n<h3 class=\"im_title\">Exercises<\/h3>\n<ol class=\"im_orderedlist\" id=\"mccrimmon-ch12_s01_l04\">\n<li>Demonstrate your understanding of business letter techniques by writing a realistic mock business letter.<\/li>\n<li>Collect a sample of business letters you receive in the mail over the next few weeks. Bring the samples to class and share them with your group; look for differences and similarities in format and tone.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-311\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Writers Handbook. <strong>Authored by<\/strong>: Anonymous. <strong>Provided by<\/strong>: Anonymous. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/2012books.lardbucket.org\/books\/writers-handbook\/\">http:\/\/2012books.lardbucket.org\/books\/writers-handbook\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":5,"menu_order":59,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"Writers Handbook\",\"author\":\"Anonymous\",\"organization\":\"Anonymous\",\"url\":\"http:\/\/2012books.lardbucket.org\/books\/writers-handbook\/\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-311","chapter","type-chapter","status-publish","hentry"],"part":416,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/chapters\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":2,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/chapters\/311\/revisions"}],"predecessor-version":[{"id":621,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/chapters\/311\/revisions\/621"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/parts\/416"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/chapters\/311\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/wp\/v2\/media?parent=311"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/pressbooks\/v2\/chapter-type?post=311"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/wp\/v2\/contributor?post=311"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-mcc-styleguide\/wp-json\/wp\/v2\/license?post=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}