{"id":101,"date":"2017-07-17T15:15:26","date_gmt":"2017-07-17T15:15:26","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/chapter\/general-integration-with-lumen-support\/"},"modified":"2017-08-25T18:02:03","modified_gmt":"2017-08-25T18:02:03","slug":"general-integration-with-lumen-support","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/chapter\/general-integration-with-lumen-support\/","title":{"raw":"General Integration with Lumen Support","rendered":"General Integration with Lumen Support"},"content":{"raw":"<h1>Process<\/h1>\r\nBefore a Lumen course can be integrated into the Learning Management System, a Global LTI integration must be set up by the campus.\r\n\r\nIf your SUNY campus has not already set up a general LTI integration, contact <a href=\"mailto:ost@geneseo.edu\">SUNY OER Services<\/a> to request it. We will need the contact information of your campus's LMS administrator.\r\n\r\nFor more information on setting up the integration, see Lumen Learning's support guides:\r\n<ul class=\"article-list\">\r\n \t<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/219248377-Instructure-Canvas-Global-LTI-Integration\">Instructure Canvas: Global LTI Integration<\/a><\/li>\r\n \t<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/218810498-Blackboard-Learn-Global-LTI-Integration\">Blackboard Learn: Global LTI Integration<\/a><\/li>\r\n \t<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/219248417-D2L-Brightspace-Global-LTI-Integration\">D2L Brightspace: Global LTI Integration<\/a><\/li>\r\n \t<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/225615207-Moodle-Global-LTI-Integration\">Moodle: Global LTI Integration<\/a><\/li>\r\n<\/ul>\r\n<h1>Recommendations<\/h1>\r\nLumen Learning recommends these general practices so they can collaborate to support course delivery\u00a0in\u00a0your institutional Learning Management System (LMS).\r\n<h2>Test Course Shell<\/h2>\r\nWe recommend setting up a test course shell in\u00a0your LMS so we can collaborate to test and make sure integration is working and course materials can be delivered as designed.\r\n<h2>Lumen Support Identity<\/h2>\r\nWe recommend setting up a support identity for Lumen in your LMS that can be added to course shells in your LMS when appropriate for Lumen\u00a0to test and provide direct support. Common support needs include:\r\n<ul>\r\n \t<li>Adding Lumen Support to a test course shell once you have global integration in place so we can test and make sure integration is working.<\/li>\r\n \t<li>Adding Lumen Support to a course shell before it goes live with students to guide\u00a0instructors and staff in integrating specific Lumen courses.<\/li>\r\n \t<li>Adding Lumen Support to a live course shell temporarily to view and troubleshoot specific issues.<\/li>\r\n<\/ul>\r\nWe recommend establishing an\u00a0identity named \"Lumen Support\" with the email cx@lumenlearning.com.\r\n\r\nRequests for support from Lumen can be emailed to <a href=\"mailto:support@lumenlearning.com\">support@lumenlearning.com<\/a> or from our <a href=\"http:\/\/support.lumenlearning.com\" target=\"_blank\" rel=\"noopener\">online support portal<\/a>.\r\n<h2>Lumen Integration Credentials<\/h2>\r\nLumen typically shares credentials for integration with your LMS using a secure password vault via <a href=\"http:\/\/lastpass.com\">http:\/\/lastpass.com<\/a>. If for some reason LastPass won't work for you, <a href=\"mailto:support@lumenlearning.com\" target=\"_blank\" rel=\"noopener\">contact the Lumen team<\/a>\u00a0to arrange a different process to transfer credentials securely.\r\n<ul>\r\n \t<li>To access credentials for your institution, you\u2019ll need a free LastPass account to access a vault on the\u00a0LastPass\u00a0website. Lumen\u00a0can send an invite to LastPass to the email address of your choosing or you can create an account yourself and let us know the email address associated with that\u00a0LastPass account.<\/li>\r\n \t<li>You do not need to install LastPass software on your computer to retrieve the credentials from Lumen and we would suggest NOT to install LastPass unless you want to use LastPass to manage your own passwords. To avoid having to install LastPass, use the Login button upon entering the website and choose \"Create an account now\":<\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/343\/2016\/01\/20192901\/Screen-Shot-2016-01-29-at-2.49.45-PM.png\" rel=\"attachment wp-att-697\"><img class=\"aligncenter wp-image-697\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2213\/2017\/07\/17151522\/Screen-Shot-2016-01-29-at-2.49.45-PM.png\" alt=\"Screen Shot 2016-01-29 at 2.49.45 PM\" width=\"343\" height=\"223\" \/><\/a>\r\n<ul>\r\n \t<li>Generate your LastPass sharing keys by clicking \"More Options\" from your vault:<\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/343\/2016\/01\/20192905\/Screen_Shot_2016-01-29_at_2_55_14_PM__1_-1.png\" rel=\"attachment wp-att-702\"><img class=\"aligncenter wp-image-702\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2213\/2017\/07\/17151524\/Screen_Shot_2016-01-29_at_2_55_14_PM__1_-1.png\" alt=\"Screen_Shot_2016-01-29_at_2_55_14_PM__1_\" width=\"369\" height=\"370\" \/><\/a>\r\n<ul>\r\n \t<li>Once you have a LastPass account and sharing keys generated, let Lumen\u00a0know and we will share a secure note with you via LastPass with Lumen\u00a0LTI credentials. You will receive an email when we share the note.\u00a0Click the link in the email to accept the shared secure note.<\/li>\r\n \t<li>Thanks for your patience with our efforts to keep our information-sharing practices secure.<\/li>\r\n<\/ul>","rendered":"<h1>Process<\/h1>\n<p>Before a Lumen course can be integrated into the Learning Management System, a Global LTI integration must be set up by the campus.<\/p>\n<p>If your SUNY campus has not already set up a general LTI integration, contact <a href=\"mailto:ost@geneseo.edu\">SUNY OER Services<\/a> to request it. We will need the contact information of your campus&#8217;s LMS administrator.<\/p>\n<p>For more information on setting up the integration, see Lumen Learning&#8217;s support guides:<\/p>\n<ul class=\"article-list\">\n<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/219248377-Instructure-Canvas-Global-LTI-Integration\">Instructure Canvas: Global LTI Integration<\/a><\/li>\n<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/218810498-Blackboard-Learn-Global-LTI-Integration\">Blackboard Learn: Global LTI Integration<\/a><\/li>\n<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/219248417-D2L-Brightspace-Global-LTI-Integration\">D2L Brightspace: Global LTI Integration<\/a><\/li>\n<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/articles\/225615207-Moodle-Global-LTI-Integration\">Moodle: Global LTI Integration<\/a><\/li>\n<\/ul>\n<h1>Recommendations<\/h1>\n<p>Lumen Learning recommends these general practices so they can collaborate to support course delivery\u00a0in\u00a0your institutional Learning Management System (LMS).<\/p>\n<h2>Test Course Shell<\/h2>\n<p>We recommend setting up a test course shell in\u00a0your LMS so we can collaborate to test and make sure integration is working and course materials can be delivered as designed.<\/p>\n<h2>Lumen Support Identity<\/h2>\n<p>We recommend setting up a support identity for Lumen in your LMS that can be added to course shells in your LMS when appropriate for Lumen\u00a0to test and provide direct support. Common support needs include:<\/p>\n<ul>\n<li>Adding Lumen Support to a test course shell once you have global integration in place so we can test and make sure integration is working.<\/li>\n<li>Adding Lumen Support to a course shell before it goes live with students to guide\u00a0instructors and staff in integrating specific Lumen courses.<\/li>\n<li>Adding Lumen Support to a live course shell temporarily to view and troubleshoot specific issues.<\/li>\n<\/ul>\n<p>We recommend establishing an\u00a0identity named &#8220;Lumen Support&#8221; with the email cx@lumenlearning.com.<\/p>\n<p>Requests for support from Lumen can be emailed to <a href=\"mailto:support@lumenlearning.com\">support@lumenlearning.com<\/a> or from our <a href=\"http:\/\/support.lumenlearning.com\" target=\"_blank\" rel=\"noopener\">online support portal<\/a>.<\/p>\n<h2>Lumen Integration Credentials<\/h2>\n<p>Lumen typically shares credentials for integration with your LMS using a secure password vault via <a href=\"http:\/\/lastpass.com\">http:\/\/lastpass.com<\/a>. If for some reason LastPass won&#8217;t work for you, <a href=\"mailto:support@lumenlearning.com\" target=\"_blank\" rel=\"noopener\">contact the Lumen team<\/a>\u00a0to arrange a different process to transfer credentials securely.<\/p>\n<ul>\n<li>To access credentials for your institution, you\u2019ll need a free LastPass account to access a vault on the\u00a0LastPass\u00a0website. Lumen\u00a0can send an invite to LastPass to the email address of your choosing or you can create an account yourself and let us know the email address associated with that\u00a0LastPass account.<\/li>\n<li>You do not need to install LastPass software on your computer to retrieve the credentials from Lumen and we would suggest NOT to install LastPass unless you want to use LastPass to manage your own passwords. To avoid having to install LastPass, use the Login button upon entering the website and choose &#8220;Create an account now&#8221;:<\/li>\n<\/ul>\n<p><a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/343\/2016\/01\/20192901\/Screen-Shot-2016-01-29-at-2.49.45-PM.png\" rel=\"attachment wp-att-697\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-697\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2213\/2017\/07\/17151522\/Screen-Shot-2016-01-29-at-2.49.45-PM.png\" alt=\"Screen Shot 2016-01-29 at 2.49.45 PM\" width=\"343\" height=\"223\" \/><\/a><\/p>\n<ul>\n<li>Generate your LastPass sharing keys by clicking &#8220;More Options&#8221; from your vault:<\/li>\n<\/ul>\n<p><a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/343\/2016\/01\/20192905\/Screen_Shot_2016-01-29_at_2_55_14_PM__1_-1.png\" rel=\"attachment wp-att-702\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-702\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2213\/2017\/07\/17151524\/Screen_Shot_2016-01-29_at_2_55_14_PM__1_-1.png\" alt=\"Screen_Shot_2016-01-29_at_2_55_14_PM__1_\" width=\"369\" height=\"370\" \/><\/a><\/p>\n<ul>\n<li>Once you have a LastPass account and sharing keys generated, let Lumen\u00a0know and we will share a secure note with you via LastPass with Lumen\u00a0LTI credentials. You will receive an email when we share the note.\u00a0Click the link in the email to accept the shared secure note.<\/li>\n<li>Thanks for your patience with our efforts to keep our information-sharing practices secure.<\/li>\n<\/ul>\n","protected":false},"author":19,"menu_order":1,"template":"","meta":{"_candela_citation":"[]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-101","chapter","type-chapter","status-publish","hentry"],"part":98,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/users\/19"}],"version-history":[{"count":3,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/101\/revisions"}],"predecessor-version":[{"id":284,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/101\/revisions\/284"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/parts\/98"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/101\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/media?parent=101"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapter-type?post=101"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/contributor?post=101"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/license?post=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}