{"id":34,"date":"2017-07-17T15:13:09","date_gmt":"2017-07-17T15:13:09","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/chapter\/reset-your-password-or-request-a-new-password\/"},"modified":"2017-11-01T15:08:37","modified_gmt":"2017-11-01T15:08:37","slug":"reset-your-password-or-request-a-new-password","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/chapter\/reset-your-password-or-request-a-new-password\/","title":{"raw":"Reset Your Password, or Request a New Password","rendered":"Reset Your Password, or Request a New Password"},"content":{"raw":"If you forget your Lumen password to log into your course, <strong>you can click \"Lost your password?\" below the log in screen or submit a support ticket at <a href=\"http:\/\/support.lumenlearning.com\">support.lumenlearning.com<\/a>.\u00a0<\/strong>\r\n\r\n<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/343\/2015\/09\/20192710\/Screen-Shot-2015-09-10-at-10.17.01-AM.png\"><img class=\"aligncenter size-medium wp-image-346\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2213\/2017\/07\/17151308\/Screen-Shot-2015-09-10-at-10.17.01-AM-226x300.png\" alt=\"Screen Shot 2015-09-10 at 10.17.01 AM\" width=\"226\" height=\"300\" \/><\/a>If you select the \"lost your password?\" option, it will send you an email to reset your email yourself. <strong>Be sure to check your spam folder<\/strong> - emails from Pressbooks often end up there.\r\n\r\n&nbsp;\r\n\r\nIf you submit a support ticket through Lumen, please include\r\n<ul>\r\n \t<li>your name<\/li>\r\n \t<li>your institution<\/li>\r\n \t<li>your work email address<\/li>\r\n \t<li>your Lumen\u00a0user ID, if you know it<\/li>\r\n<\/ul>\r\n&nbsp;","rendered":"<p>If you forget your Lumen password to log into your course, <strong>you can click &#8220;Lost your password?&#8221; below the log in screen or submit a support ticket at <a href=\"http:\/\/support.lumenlearning.com\">support.lumenlearning.com<\/a>.\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images-archive-read-only\/wp-content\/uploads\/sites\/343\/2015\/09\/20192710\/Screen-Shot-2015-09-10-at-10.17.01-AM.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-346\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2213\/2017\/07\/17151308\/Screen-Shot-2015-09-10-at-10.17.01-AM-226x300.png\" alt=\"Screen Shot 2015-09-10 at 10.17.01 AM\" width=\"226\" height=\"300\" \/><\/a>If you select the &#8220;lost your password?&#8221; option, it will send you an email to reset your email yourself. <strong>Be sure to check your spam folder<\/strong> &#8211; emails from Pressbooks often end up there.<\/p>\n<p>&nbsp;<\/p>\n<p>If you submit a support ticket through Lumen, please include<\/p>\n<ul>\n<li>your name<\/li>\n<li>your institution<\/li>\n<li>your work email address<\/li>\n<li>your Lumen\u00a0user ID, if you know it<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"author":19,"menu_order":3,"template":"","meta":{"_candela_citation":"[]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-34","chapter","type-chapter","status-publish","hentry"],"part":23,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/users\/19"}],"version-history":[{"count":4,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/34\/revisions"}],"predecessor-version":[{"id":430,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/34\/revisions\/430"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/parts\/23"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapters\/34\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/media?parent=34"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/pressbooks\/v2\/chapter-type?post=34"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/contributor?post=34"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oerguide\/wp-json\/wp\/v2\/license?post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}