{"id":185,"date":"2014-08-16T19:59:30","date_gmt":"2014-08-16T19:59:30","guid":{"rendered":"https:\/\/courses.candelalearning.com\/orgbehavior1xmaster\/?post_type=chapter&#038;p=185"},"modified":"2019-05-14T16:41:41","modified_gmt":"2019-05-14T16:41:41","slug":"1-1-case-study","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/chapter\/1-1-case-study\/","title":{"raw":"1.1 Zappos: Selling Shoes and Changing People","rendered":"1.1 Zappos: Selling Shoes and Changing People"},"content":{"raw":"Selling shoes online. It seems simple and not very inspiring, but Zappos has created an organization that brings out the best in people - employees and customers alike. How do they do it? Does it really matter when you consider the business results?\r\n\r\nhttps:\/\/youtu.be\/5mknIg_Abfw","rendered":"<p>Selling shoes online. It seems simple and not very inspiring, but Zappos has created an organization that brings out the best in people &#8211; employees and customers alike. How do they do it? Does it really matter when you consider the business results?<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"Zappos is a weird company -- and it&#39;s happy that way\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/5mknIg_Abfw?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-185\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Chapter Summary. <strong>Provided by<\/strong>: Lumen Learning. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/lumenlearning.com\">http:\/\/lumenlearning.com<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">All rights reserved content<\/div><ul class=\"citation-list\"><li>Zappos is a weird company -- and it&#039;s happy that way. <strong>Authored by<\/strong>: PBS NewsHour. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/youtu.be\/5CcLIPaUz3E?t=2s\">http:\/\/youtu.be\/5CcLIPaUz3E?t=2s<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":311,"menu_order":2,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Chapter Summary\",\"author\":\"\",\"organization\":\"Lumen Learning\",\"url\":\"http:\/\/lumenlearning.com\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"copyrighted_video\",\"description\":\"Zappos is a weird company -- and it\\'s happy that way\",\"author\":\"PBS NewsHour\",\"organization\":\"\",\"url\":\"http:\/\/youtu.be\/5CcLIPaUz3E?t=2s\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-185","chapter","type-chapter","status-publish","hentry"],"part":167,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/chapters\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/wp\/v2\/users\/311"}],"version-history":[{"count":6,"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/chapters\/185\/revisions"}],"predecessor-version":[{"id":790,"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/chapters\/185\/revisions\/790"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/parts\/167"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/chapters\/185\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/wp\/v2\/media?parent=185"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/pressbooks\/v2\/chapter-type?post=185"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/wp\/v2\/contributor?post=185"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-orgbehavior\/wp-json\/wp\/v2\/license?post=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}