In Business Communication Skills for Managers, students learn how to effectively communicate in business, with an emphasis on the use of these skills as a manager. The course introduces important elements of successful communication, providing examples of effective communication and providing students with opportunities to practice the same. The course covers the essentials of communication including professional writing, visual aids, presentations, speeches, phone and online communication, and both getting hired and finding new hires. This version of Business Communication Skills for Managers was formatted specifically to benefit students of SUNY Oswego enrolled in COM211: Strategic Communication for Business. 

Course Improvements

We believe in making continuous improvements to our courses in order to enhance and facilitate student learning. This newest version of the course includes data-driven improvements to assessment questions and text content in order to better illustrate, clarify, and evaluate concepts.

Contributors

This course was developed by Lumen Learning with significant contributions by:

Primary Content Authors
Freedom Learning Group
Barbara Egel, City Colleges of Chicago
Susan Kendall, Arapahoe Community College
Robert Danielson, Saint Mary’s College of California
Nina Burokas, Mendocino College, Saddleback College
Sherilyn Reynolds, San Jacinto Community College
Farhad Desai, Concordia University
Marie Stirk, Contributor

Acknowledgments
This book has benefited from the contributions of many people, including Nagisa Aoki, Sydney Beal, Ron Behar, Caliyah Brown, Sonia Cohen, Samantha Crane, Mia Daniels, Wesley Dickens, Adam Eikleberry, Claudia Eckelmann, Samantha Fabian, Sean Fitzhenry, Jamie Faulk, Barbara Gonzalez, Brian Goulet, Karen Green, Elizabeth Guinchard, Andrea Harless, Crystal Hawkins, Jackson Hawkins, Graciela Hernandez, Richard Iler, Nicole Jones, Jorge Lazcano, Leana Magdaleno, Lesly Merida, Sean Mize, Austin Murray, Kathleen Norton, Kathy Norton, Sara Ojeda-Dominguez, Joleen Padbury, Sher Palazzi, Cody Poskin, Thomas Russell, Linda Tran, Nathan Schank, Seneca Utech, Giggy Wagner, Corban Warren, Carla Williams, and Ariadne Wolf.

About Lumen

Lumen Learning courseware is based on open educational resources (OER). When we can find well-designed, effective OER that are appropriately licensed, we use them in our courseware. When we can’t find pre-existing OER, we create original content and license it as OER (under a Creative Commons Attribution license).

Lumen’s authoring process doesn’t end when our courseware is released. Our choice to adopt open educational resources means that we have the copyright permissions necessary to engage in continuous improvement of our learning content. Consequently, our courses are continually being revised and updated. Errata reported for our courseware are fixed in a matter of days, as opposed to the traditional model in which errors persist until the next “edition” is printed (often a year or more). Students and faculty can suggest improvements to our courses directly from within the courseware as they use it. And we conduct regular analyses to determine where students are struggling the most in our courseware and make improvements that specifically target these areas.

Given our unique approach, our list of authors and other contributors may look different than the lists you are used to seeing. We provide both a list of the primary content authors (the people involved in the initial creation of the course) and a list of everyone who has contributed suggestions and other improvements to the course since it was first released. We invite you to join us as we create courseware that supports student learning more effectively each semester.

If you’d like to connect with us to learn more about adopting this course, please Contact Us.

You can also make an appointment for Office Hours to connect virtually with a live Lumen expert about any question you may have.

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