{"id":1363,"date":"2022-12-05T19:36:59","date_gmt":"2022-12-05T19:36:59","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/?post_type=chapter&#038;p=1363"},"modified":"2022-12-05T19:36:59","modified_gmt":"2022-12-05T19:36:59","slug":"course-contents-at-a-glance","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/chapter\/course-contents-at-a-glance\/","title":{"raw":"Course Contents at a Glance","rendered":"Course Contents at a Glance"},"content":{"raw":"<h2 class=\"entry-title\">Course Contents at a Glance<\/h2>\r\n<div id=\"post-44\" class=\"standard post-44 chapter type-chapter status-publish hentry\">\r\n<div class=\"entry-content\">\r\n<div class=\"wp-nocaption wp-image-220\"><img class=\"wp-image-220\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/09221145\/binoculars2.png\" alt=\" decorative image\" width=\"250\" height=\"142\" \/><\/div>\r\nThe following list shows a summary of the topics covered in this course. To see all of the course pages, visit the\u00a0<a href=\"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/\">Table of Contents.<\/a>\r\n<h2>Chapter 1: Business Communication Foundations<\/h2>\r\n<ul>\r\n \t<li><span style=\"font-size: 1em;\">Why Is It Important to Communicate Well?<\/span><\/li>\r\n \t<li><span style=\"font-size: 1em;\">What Is Communication?<\/span><\/li>\r\n \t<li><span style=\"font-size: 1em;\">Communication Principles: Benefits of Good Communication<\/span><\/li>\r\n \t<li><span style=\"font-size: 1em;\">Your Responsibilities as a Communicator: Characteristics of Good Communication<\/span><\/li>\r\n<\/ul>\r\n<h2>Chapter 2: Team Building and Dynamics<\/h2>\r\n<ul>\r\n \t<li>Intrapersonal and Interpersonal Communication<\/li>\r\n \t<li>Leadership and Small Group Communication<\/li>\r\n \t<li>Group Life Cycles and Member Roles<\/li>\r\n \t<li>Conflict in the Work Environment<\/li>\r\n \t<li>Problem-Solving and Decision-Making in Groups<\/li>\r\n<\/ul>\r\n<h2>Chapter 3: Message Preparation and Delivery<\/h2>\r\n<ul>\r\n \t<li>Understanding Language and Verbal Communication<\/li>\r\n \t<li>Perception<\/li>\r\n \t<li>Listening and Reading for Understanding<\/li>\r\n \t<li>Differences in Perception<\/li>\r\n \t<li>Think, Then Write: Writing Preparation<\/li>\r\n \t<li>Composing the Message<\/li>\r\n \t<li>Messages<\/li>\r\n \t<li>Audience Awareness<\/li>\r\n \t<li>A Planning Checklist for Business Messages<\/li>\r\n<\/ul>\r\n<h2>Chapter 4: Research<\/h2>\r\n<ul>\r\n \t<li>What is Research?<\/li>\r\n \t<li>Why it Matters?<\/li>\r\n \t<li>Conducting Research<\/li>\r\n \t<li>APA Style<\/li>\r\n \t<li>Narrowing the Topic<\/li>\r\n \t<li>Finding Secondary Sources<\/li>\r\n \t<li>Writing Ethically<\/li>\r\n<\/ul>\r\n<h2>Chapter 5: Fundamentals of Persuasion<\/h2>\r\n<ul>\r\n \t<li>What is Persuasion?<\/li>\r\n \t<li>Principles of Persuasion?<\/li>\r\n \t<li>Functions of the Presentation to Persuade<\/li>\r\n \t<li>Persuasive Messages: Principles and AIDA<\/li>\r\n \t<li>Making an Argument<\/li>\r\n \t<li>Logical Argument<\/li>\r\n \t<li>Business Proposals<\/li>\r\n<\/ul>\r\n<h2>Chapter 6: Negative News and Crisis Communication<\/h2>\r\n<ul>\r\n \t<li>Delivering a Negative News Message<\/li>\r\n \t<li>Eliciting Negative News<\/li>\r\n \t<li>Crisis Communication Plan<\/li>\r\n<\/ul>\r\n<h2>Chapter 7: Types of Business Reports<\/h2>\r\n<ul>\r\n \t<li>Business Report Basics<\/li>\r\n \t<li>Preparing Short Business Reports<\/li>\r\n \t<li>Preparing Longer, Formal Reports<\/li>\r\n \t<li>Putting it Together<\/li>\r\n<\/ul>\r\n<h2>Chapter 8: Business Writing<\/h2>\r\n<ul>\r\n \t<li>Text, E-Mail, and Netiquette<\/li>\r\n \t<li>Memorandums and Letters<\/li>\r\n \t<li>Sale Message<\/li>\r\n<\/ul>\r\n<h2>Chapter 9: Nonverbal Delivery<\/h2>\r\n<ul>\r\n \t<li>Principles of Nonverbal Communication<\/li>\r\n \t<li>Types of Nonverbal Communication<\/li>\r\n \t<li>Nonverbal Strategies for Success with your Audience<\/li>\r\n<\/ul>\r\n<h2>Chapter 10: Routine Messages<\/h2>\r\n<ul>\r\n \t<li>Information Shares, Action Requests, and Replies<\/li>\r\n \t<li>Complaints and Claims<\/li>\r\n \t<li>Negative Messages<\/li>\r\n \t<li>Goodwill Messages and Recommendations<\/li>\r\n<\/ul>\r\n<h2>Chapter 11: Public Speaking<\/h2>\r\n<ul>\r\n \t<li>Myths and Realities of Public Speaking<\/li>\r\n \t<li>Speaking in a Business Setting<\/li>\r\n \t<li>Impromptu Speech<\/li>\r\n \t<li>Information Speech<\/li>\r\n \t<li>Persuasive Speech<\/li>\r\n \t<li>Sample Persuasive Speech<\/li>\r\n \t<li>Movement in your Speech<\/li>\r\n \t<li>Visual Aids<\/li>\r\n<\/ul>\r\n<h2>Chapter 12: Career Development: Finding a Job<\/h2>\r\n<ul>\r\n \t<li>Professional Skill Building<\/li>\r\n \t<li>Networking<\/li>\r\n \t<li>R\u00e9sum\u00e9s and Cover Letters<\/li>\r\n \t<li>Interviewing<\/li>\r\n<\/ul>\r\n<h2>Chapter 13: Ethics<\/h2>\r\n<ul>\r\n \t<li>Being a Professional of Integrity<\/li>\r\n \t<li>Ethics and Profitability<\/li>\r\n \t<li>Multiple versus Single Ethical Standards<\/li>\r\n \t<li>Adopting a Stakeholder Orientation<\/li>\r\n \t<li>Weighing Stakeholder Claims<\/li>\r\n \t<li>Ethical Decision-Making and Prioritizing Stakeholders<\/li>\r\n \t<li>Corporate Social Responsibility<\/li>\r\n<\/ul>\r\n<h2>Module 14: Communicating Through Technology<\/h2>\r\n<ul>\r\n \t<li>Why it Matters<\/li>\r\n \t<li>Communication Tools<\/li>\r\n \t<li>Scheduling a Meeting<\/li>\r\n \t<li>Scheduling Remote Meeting<\/li>\r\n \t<li>Audio Conferences<\/li>\r\n \t<li>Video Conferences<\/li>\r\n \t<li>Web Sharing<\/li>\r\n \t<li>Putting it Together<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>","rendered":"<h2 class=\"entry-title\">Course Contents at a Glance<\/h2>\n<div id=\"post-44\" class=\"standard post-44 chapter type-chapter status-publish hentry\">\n<div class=\"entry-content\">\n<div class=\"wp-nocaption wp-image-220\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-220\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/09221145\/binoculars2.png\" alt=\"decorative image\" width=\"250\" height=\"142\" \/><\/div>\n<p>The following list shows a summary of the topics covered in this course. To see all of the course pages, visit the\u00a0<a href=\"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/\">Table of Contents.<\/a><\/p>\n<h2>Chapter 1: Business Communication Foundations<\/h2>\n<ul>\n<li><span style=\"font-size: 1em;\">Why Is It Important to Communicate Well?<\/span><\/li>\n<li><span style=\"font-size: 1em;\">What Is Communication?<\/span><\/li>\n<li><span style=\"font-size: 1em;\">Communication Principles: Benefits of Good Communication<\/span><\/li>\n<li><span style=\"font-size: 1em;\">Your Responsibilities as a Communicator: Characteristics of Good Communication<\/span><\/li>\n<\/ul>\n<h2>Chapter 2: Team Building and Dynamics<\/h2>\n<ul>\n<li>Intrapersonal and Interpersonal Communication<\/li>\n<li>Leadership and Small Group Communication<\/li>\n<li>Group Life Cycles and Member Roles<\/li>\n<li>Conflict in the Work Environment<\/li>\n<li>Problem-Solving and Decision-Making in Groups<\/li>\n<\/ul>\n<h2>Chapter 3: Message Preparation and Delivery<\/h2>\n<ul>\n<li>Understanding Language and Verbal Communication<\/li>\n<li>Perception<\/li>\n<li>Listening and Reading for Understanding<\/li>\n<li>Differences in Perception<\/li>\n<li>Think, Then Write: Writing Preparation<\/li>\n<li>Composing the Message<\/li>\n<li>Messages<\/li>\n<li>Audience Awareness<\/li>\n<li>A Planning Checklist for Business Messages<\/li>\n<\/ul>\n<h2>Chapter 4: Research<\/h2>\n<ul>\n<li>What is Research?<\/li>\n<li>Why it Matters?<\/li>\n<li>Conducting Research<\/li>\n<li>APA Style<\/li>\n<li>Narrowing the Topic<\/li>\n<li>Finding Secondary Sources<\/li>\n<li>Writing Ethically<\/li>\n<\/ul>\n<h2>Chapter 5: Fundamentals of Persuasion<\/h2>\n<ul>\n<li>What is Persuasion?<\/li>\n<li>Principles of Persuasion?<\/li>\n<li>Functions of the Presentation to Persuade<\/li>\n<li>Persuasive Messages: Principles and AIDA<\/li>\n<li>Making an Argument<\/li>\n<li>Logical Argument<\/li>\n<li>Business Proposals<\/li>\n<\/ul>\n<h2>Chapter 6: Negative News and Crisis Communication<\/h2>\n<ul>\n<li>Delivering a Negative News Message<\/li>\n<li>Eliciting Negative News<\/li>\n<li>Crisis Communication Plan<\/li>\n<\/ul>\n<h2>Chapter 7: Types of Business Reports<\/h2>\n<ul>\n<li>Business Report Basics<\/li>\n<li>Preparing Short Business Reports<\/li>\n<li>Preparing Longer, Formal Reports<\/li>\n<li>Putting it Together<\/li>\n<\/ul>\n<h2>Chapter 8: Business Writing<\/h2>\n<ul>\n<li>Text, E-Mail, and Netiquette<\/li>\n<li>Memorandums and Letters<\/li>\n<li>Sale Message<\/li>\n<\/ul>\n<h2>Chapter 9: Nonverbal Delivery<\/h2>\n<ul>\n<li>Principles of Nonverbal Communication<\/li>\n<li>Types of Nonverbal Communication<\/li>\n<li>Nonverbal Strategies for Success with your Audience<\/li>\n<\/ul>\n<h2>Chapter 10: Routine Messages<\/h2>\n<ul>\n<li>Information Shares, Action Requests, and Replies<\/li>\n<li>Complaints and Claims<\/li>\n<li>Negative Messages<\/li>\n<li>Goodwill Messages and Recommendations<\/li>\n<\/ul>\n<h2>Chapter 11: Public Speaking<\/h2>\n<ul>\n<li>Myths and Realities of Public Speaking<\/li>\n<li>Speaking in a Business Setting<\/li>\n<li>Impromptu Speech<\/li>\n<li>Information Speech<\/li>\n<li>Persuasive Speech<\/li>\n<li>Sample Persuasive Speech<\/li>\n<li>Movement in your Speech<\/li>\n<li>Visual Aids<\/li>\n<\/ul>\n<h2>Chapter 12: Career Development: Finding a Job<\/h2>\n<ul>\n<li>Professional Skill Building<\/li>\n<li>Networking<\/li>\n<li>R\u00e9sum\u00e9s and Cover Letters<\/li>\n<li>Interviewing<\/li>\n<\/ul>\n<h2>Chapter 13: Ethics<\/h2>\n<ul>\n<li>Being a Professional of Integrity<\/li>\n<li>Ethics and Profitability<\/li>\n<li>Multiple versus Single Ethical Standards<\/li>\n<li>Adopting a Stakeholder Orientation<\/li>\n<li>Weighing Stakeholder Claims<\/li>\n<li>Ethical Decision-Making and Prioritizing Stakeholders<\/li>\n<li>Corporate Social Responsibility<\/li>\n<\/ul>\n<h2>Module 14: Communicating Through Technology<\/h2>\n<ul>\n<li>Why it Matters<\/li>\n<li>Communication Tools<\/li>\n<li>Scheduling a Meeting<\/li>\n<li>Scheduling Remote Meeting<\/li>\n<li>Audio Conferences<\/li>\n<li>Video Conferences<\/li>\n<li>Web Sharing<\/li>\n<li>Putting it Together<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"author":545042,"menu_order":2,"template":"","meta":{"_candela_citation":"[]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-1363","chapter","type-chapter","status-publish","hentry"],"part":1359,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/1363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/users\/545042"}],"version-history":[{"count":1,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/1363\/revisions"}],"predecessor-version":[{"id":1364,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/1363\/revisions\/1364"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/parts\/1359"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/1363\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/media?parent=1363"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapter-type?post=1363"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/contributor?post=1363"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/license?post=1363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}