{"id":974,"date":"2022-04-19T18:59:35","date_gmt":"2022-04-19T18:59:35","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/?post_type=chapter&#038;p=974"},"modified":"2023-04-28T16:47:53","modified_gmt":"2023-04-28T16:47:53","slug":"7-5-key-terms-and-study-questions","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/chapter\/7-5-key-terms-and-study-questions\/","title":{"raw":"7.5 Key Terms and Study Questions","rendered":"7.5 Key Terms and Study Questions"},"content":{"raw":"<div class=\"textbox key-takeaways\">\r\n<h3>Key Takeaway<\/h3>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">A text message is a brief written message sent and received using a digital device. It is useful for informal, brief, time-sensitive communication.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">E-mail is useful for both internal and external business communications. The content and formatting of an e-mail message should reflect professionalism and follow the rules of netiquette.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Social customs that exist in traditional, live, human interaction also influence the rules and customs by which we interact with each other in the online environment.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Letters are brief, print messages often used externally to inform or persuade customers, vendors, or the public.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">A letter has fifteen parts, each fulfilling a specific function.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<h2><strong>Key Terms:<\/strong><\/h2>\r\n<ul>\r\n \t<li><strong>Netiquette<\/strong> - refers to etiquette, or protocols and norms for communication, on the Internet.<\/li>\r\n \t<li><strong>Texting<\/strong> - written communication in the form of brief messages on a digital device<\/li>\r\n \t<li><strong>E-mail<\/strong> - electronic mail<\/li>\r\n \t<li><strong>Memo<\/strong> - used for communicating policies, procedures, or related official business within an organization. It is often written from a one-to-all perspective (like mass communication), broadcasting a message to an audience, rather than one-on-one, interpersonal communication. It may also be used to update a team on activities for a given project, or to inform a specific group within a company of an event, action, or observance.<\/li>\r\n \t<li><strong>Grapevine<\/strong> - the unofficial, informal communication network within an organization<\/li>\r\n \t<li><strong>Letters<\/strong> - brief messages sent to recipients that are often outside the organization<\/li>\r\n<\/ul>\r\n<h2><\/h2>\r\n\r\n<hr \/>\r\n\r\n<h2><\/h2>\r\n<h2>Study Questions:<\/h2>\r\n<strong>SQ1 - What is Text, E-mail, and Netiquette? How does it play a role in business communication?\u00a0<\/strong>\r\n<ul>\r\n \t<li>A text message is a brief written message sent and received using a digital device. It is useful for informal, brief, time-sensitive communication.<\/li>\r\n \t<li>E-mail is useful for both internal and external business communications. The content and formatting of an e-mail message should reflect professionalism and follow the rules of netiquette.<\/li>\r\n \t<li>Social customs that exist in traditional, live, human interaction also influence the rules and customs by which we interact with each other in the online environment.<\/li>\r\n<\/ul>\r\n<strong>SQ2 - What is a memo?<\/strong>\r\n<ul>\r\n \t<li>Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions.<\/li>\r\n<\/ul>\r\n<strong>SQ3 - What is a business letter? What is its purpose and how can it be used?\u00a0<\/strong>\r\n<ul>\r\n \t<li>Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions.<\/li>\r\n \t<li>Letters are brief, print messages often used externally to inform or persuade customers, vendors, or the public. A letter has fifteen parts, each fulfilling a specific function.<\/li>\r\n<\/ul>\r\n&nbsp;","rendered":"<div class=\"textbox key-takeaways\">\n<h3>Key Takeaway<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">A text message is a brief written message sent and received using a digital device. It is useful for informal, brief, time-sensitive communication.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">E-mail is useful for both internal and external business communications. The content and formatting of an e-mail message should reflect professionalism and follow the rules of netiquette.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Social customs that exist in traditional, live, human interaction also influence the rules and customs by which we interact with each other in the online environment.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Letters are brief, print messages often used externally to inform or persuade customers, vendors, or the public.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">A letter has fifteen parts, each fulfilling a specific function.<\/li>\n<\/ul>\n<\/div>\n<h2><strong>Key Terms:<\/strong><\/h2>\n<ul>\n<li><strong>Netiquette<\/strong> &#8211; refers to etiquette, or protocols and norms for communication, on the Internet.<\/li>\n<li><strong>Texting<\/strong> &#8211; written communication in the form of brief messages on a digital device<\/li>\n<li><strong>E-mail<\/strong> &#8211; electronic mail<\/li>\n<li><strong>Memo<\/strong> &#8211; used for communicating policies, procedures, or related official business within an organization. It is often written from a one-to-all perspective (like mass communication), broadcasting a message to an audience, rather than one-on-one, interpersonal communication. It may also be used to update a team on activities for a given project, or to inform a specific group within a company of an event, action, or observance.<\/li>\n<li><strong>Grapevine<\/strong> &#8211; the unofficial, informal communication network within an organization<\/li>\n<li><strong>Letters<\/strong> &#8211; brief messages sent to recipients that are often outside the organization<\/li>\n<\/ul>\n<h2><\/h2>\n<hr \/>\n<h2><\/h2>\n<h2>Study Questions:<\/h2>\n<p><strong>SQ1 &#8211; What is Text, E-mail, and Netiquette? How does it play a role in business communication?\u00a0<\/strong><\/p>\n<ul>\n<li>A text message is a brief written message sent and received using a digital device. It is useful for informal, brief, time-sensitive communication.<\/li>\n<li>E-mail is useful for both internal and external business communications. The content and formatting of an e-mail message should reflect professionalism and follow the rules of netiquette.<\/li>\n<li>Social customs that exist in traditional, live, human interaction also influence the rules and customs by which we interact with each other in the online environment.<\/li>\n<\/ul>\n<p><strong>SQ2 &#8211; What is a memo?<\/strong><\/p>\n<ul>\n<li>Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions.<\/li>\n<\/ul>\n<p><strong>SQ3 &#8211; What is a business letter? What is its purpose and how can it be used?\u00a0<\/strong><\/p>\n<ul>\n<li>Memos are brief business documents usually used internally to inform or persuade employees concerning business decisions on policy, procedure, or actions.<\/li>\n<li>Letters are brief, print messages often used externally to inform or persuade customers, vendors, or the public. A letter has fifteen parts, each fulfilling a specific function.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-974\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Business Communication for Success. <strong>Provided by<\/strong>: University of Minnesota . <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/open.lib.umn.edu\/businesscommunication\/part\/chapter-9-business-writing-in-action\/\">https:\/\/open.lib.umn.edu\/businesscommunication\/part\/chapter-9-business-writing-in-action\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":545042,"menu_order":5,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Business Communication for Success\",\"author\":\"\",\"organization\":\"University of Minnesota \",\"url\":\"https:\/\/open.lib.umn.edu\/businesscommunication\/part\/chapter-9-business-writing-in-action\/\",\"project\":\"\",\"license\":\"cc-by-nc-sa\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-974","chapter","type-chapter","status-publish","hentry"],"part":451,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/users\/545042"}],"version-history":[{"count":14,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/974\/revisions"}],"predecessor-version":[{"id":1831,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/974\/revisions\/1831"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/parts\/451"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapters\/974\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/media?parent=974"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/pressbooks\/v2\/chapter-type?post=974"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/contributor?post=974"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/suny-oswego-businesscommunicationmgrs2\/wp-json\/wp\/v2\/license?post=974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}