- Explain the aspects of employee selection, including candidate testing and interviewing
The branch of I-O psychology known as industrial psychology focuses on identifying and matching persons to tasks within an organization. This involves job analysis, which means accurately describing the task or job. Then, organizations must identify the characteristics of applicants for a match to the job analysis. It also involves training employees from their first day on the job throughout their tenure within the organization, and appraising their performance along the way.
How accurate and reliable is a job analysis? Research suggests that it can depend on the nature of the descriptions and the source for the job analysis. For example, Dierdorff & Wilson (2003) found that job analyses developed from descriptions provided by people holding the job themselves were the least reliable; however, they did not study or speculate why this was the case.
The United States Department of Labor maintains a database of previously compiled job analyses for different jobs and occupations. This allows the I-O psychologist to access previous analyses for nearly any type of occupation. This system is called O*Net (accessible at www.onetonline.org). The site is open and you can see the KSAs that are listed for your own position or one you might be curious about (Figure 1). Each occupation lists the tasks, knowledge, skills, abilities, work context, work activities, education requirements, interests, personality requirements, and work styles that are deemed necessary for success in that position. You can also see data on average earnings and projected job growth in that industry.
Link to Learning
The O*Net database describes the skills, knowledge, and education required for occupations, as well as what personality types and work styles are best suited to the role. See the O*Net report for a food server in a restaurant, the O*Net report for an elementary school teacher, or O*Net report for an industrial-organizational psychologist.
Candidate Analysis and Testing
Once a company identifies potential candidates for a position, the candidates’ knowledge, skills, and other abilities must be evaluated and compared with the job description. These evaluations can involve testing, an interview, and work samples or exercises. You learned about personality tests in the module on personality; in the I-O context, they are used to identify the personality characteristics of the candidate in an effort to match those to personality characteristics that would ensure good performance on the job. For example, a high rating of agreeableness might be desirable in a customer support position. However, it is not always clear how best to correlate personality characteristics with predictions of job performance. It might be that too high of a score on agreeableness is actually a hindrance in the customer support position. For example, if a customer has a misperception about a product or service, agreeing with their misperception will not ultimately lead to resolution of their complaint. Any use of personality tests should be accompanied by a verified assessment of what scores on the test correlate with good performance (Arthur, Woehr, & Graziano, 2001). Other types of tests that may be given to candidates include IQ tests, integrity tests, and physical tests, such as drug tests or physical fitness tests.
To better understand the hiring process, let’s consider an example case. A company determined it had an open position and advertised it. The human resources (HR) manager directed the hiring team to start the recruitment process. Imani saw the advertisement and submitted her résumé, which went into the collection of candidate résumés. The HR team reviewed the candidates’ credentials and provided a list of the best potential candidates to the department manager, who reached out to them (including Imani) to set up individual interviews.
What Do You Think? Using Cutoff Scores to Determine Job Selection
Many positions require applicants to take tests as part of the selection process. These can include IQ tests, job-specific skills tests, or personality tests. The organization may set cutoff scores (i.e., a score below which a candidate will not move forward) for each test to determine whether the applicant moves on to the next stage. For example, there was a case of Robert Jordan, a 49-year-old college graduate who applied for a position with the police force in New London, Connecticut. As part of the selection process, Jordan took the Wonderlic Personnel Test (WPT), a test designed to measure cognitive ability.
Jordan did not make it to the interview stage because his WPT score of 33, equivalent to an IQ score of 125 (100 is the average IQ score), was too high. The New London Police department policy is to not interview anyone who has a WPT score over 27 (equivalent to an IQ score over 104) because they believe anyone who scores higher would be bored with police work. The average score for police officers nationwide is the equivalent of an IQ score of 104 (Jordan v. New London, 2000; ABC News, 2000).
Jordan sued the police department alleging that his rejection was discrimination and his civil rights were violated because he was denied equal protection under the law. The 2nd U.S. Circuit Court of Appeals upheld a lower court’s decision that the city of New London did not discriminate against him because the same standards were applied to everyone who took the exam (The New York Times, 1999).
What do you think? When might universal cutoff points make sense in a hiring decision, and when might they eliminate otherwise potentially strong employees?
Most jobs for mid-size to large-size businesses in the United States require a personal interview as a step in the selection process. Because interviews are commonly used, they have been the subject of considerable research by industrial psychologists. Information derived from job analysis usually forms the basis for the types of questions asked. Interviews can provide a more dynamic source of information about the candidate than standard testing measures. Importantly, social factors and body language can influence the outcome of the interview. These include influences, such as the degree of similarity of the applicant to the interviewer and nonverbal behaviors, such as hand gestures, head nodding, and smiling (Bye, Horverak, Sandal, Sam, & Vivjer, 2014; Rakić, Steffens, & Mummendey, 2011).
There are two types of interviews: unstructured and structured. In an unstructured interview, the interviewer may ask different questions of each different candidate. One candidate might be asked about her career goals, and another might be asked about his previous work experience. In an unstructured interview, the questions are often, though not always, unspecified beforehand. And in an unstructured interview the responses to questions asked are generally not scored using a standard system. In a structured interview, the interviewer asks the same questions of every candidate, the questions are prepared in advance, and the interviewer uses a standardized rating system for each response. With this approach, the interviewer can accurately compare two candidates’ interviews. In a meta-analysis of studies examining the effectiveness of various types of job interviews, McDaniel, Whetzel, Schmidt & Maurer (1994) found that structured interviews were more effective at predicting subsequent job performance of the job candidate.
Let’s return to our example case. For her first interview, Imani was interviewed by a team of employees at the company. She was one of five candidates interviewed that day for the position. Each interviewee was asked the same list of questions, by the same people, so the interview experience was as consistent as possible across applicants. At the end of the interviews, the HR team met and reviewed the answers given by Imani and the other candidates. The HR team then identified a few new qualified candidates and conducted a new round of initial interviews, while the first group of potential hires waited to hear back from the company.
Everyday Connections: Preparing for the Job Interview
You might be wondering if psychology research can tell you how to succeed in a job interview. As you can imagine, most research is concerned with the employer’s interest in choosing the most appropriate candidate for the job, a goal that makes sense for the candidate too. But suppose you are not the only qualified candidate for the job; is there a way to increase your chances of being hired? A limited amount of research has addressed this question.
As you might expect, nonverbal cues are important in an interview. Liden, Martin, & Parsons (1993) found that lack of eye contact and smiling on the part of the applicant led to lower applicant ratings. Studies of impression management on the part of an applicant have shown that self-promotion behaviors generally have a positive impact on interviewers (Gilmore & Ferris, 1989). Different personality types use different forms of impression management, for example extroverts use verbal self-promotion, and applicants high in agreeableness use non-verbal methods such as smiling and eye contact. Self-promotion was most consistently related with a positive outcome for the interview, particularly if it was related to the candidate’s person–job fit. However, it is possible to overdo self-promotion with experienced interviewers (Howard & Ferris, 1996). Barrick, Swider & Stewart (2010) examined the effect of first impressions during the rapport building that typically occurs before an interview begins. They found that initial judgments by interviewers during this period were related to job offers and that the judgments were about the candidate’s competence and not just likability. Levine and Feldman (2002) looked at the influence of several nonverbal behaviors in mock interviews on candidates’ likability and projections of competence. Likability was affected positively by greater smiling behavior. Interestingly, other behaviors affected likability differently depending on the gender of the applicant. Men who displayed higher eye contact were less likable; women were more likable when they made greater eye contact. However, for this study male applicants were interviewed by men and female applicants were interviewed by women. In a study carried out in a real setting, DeGroot & Gooty (2009) found that nonverbal cues affected interviewers’ assessments about candidates. They looked at visual cues, which can often be modified by the candidate and vocal (nonverbal) cues, which are more difficult to modify. They found that interviewer judgment was positively affected by visual and vocal cues of conscientiousness, visual and vocal cues of openness to experience, and vocal cues of extroversion.
What is the take home message from the limited research that has been done? Learn to be aware of your behavior during an interview. You can do this by practicing and soliciting feedback from mock interviews. Pay attention to any nonverbal cues you are projecting and work at presenting nonverbal cures that project confidence and positive personality traits. And finally, pay attention to the first impression you are making as it may also have an impact in the interview.
Think It Over
- What are some of the KSAs (knowledge, skills, and abilities) that are required for your current position or a position you wish to have in the future?