{"id":7502,"date":"2017-12-21T21:00:41","date_gmt":"2017-12-21T21:00:41","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/chapter\/i-need-help\/"},"modified":"2026-09-15T23:59:35","modified_gmt":"2026-09-15T23:59:35","slug":"i-need-help","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/chapter\/i-need-help\/","title":{"raw":"I Need Help","rendered":"I Need Help"},"content":{"raw":"<p>&nbsp;<\/p>\r\n<section class=\"textbox focusable\" style=\"border: 4px solid #FF5B5B;\" tabindex=\"-1\">\r\n<p class=\"p1\" style=\"padding-left: 40px;\"><b>\r\nIMPORTANT REMINDER: <\/b>This Waymaker Principles of Marketing course has moved into <a href=\"https:\/\/lumenlearning.com\/what\/one\/\">Lumen One<\/a>.\r\nAll content, platform, and accessibility updates will only be made in our Lumen One courses going forward.<\/p>\r\n<p style=\"padding-left: 40px;\"><a href=\"https:\/\/info.lumenlearning.com\/lumen-one-walkthrough\">Lumen One<\/a> keeps all the data-driven design and learning science strengths of Waymaker and enhances them with:<\/p>\r\n\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul class=\"ul1\">\r\n \t<li class=\"li1\"><b>A remodeled Faculty Engagement Center<\/b> containing actionable insights into student performance<\/li>\r\n \t<li class=\"li1\"><b>Expanded faculty resources <\/b>with detailed Instructor Guides for every module<\/li>\r\n \t<li class=\"li1\"><b>Fully updated content<\/b> with an emphasis on relevance for today\u2019s students<\/li>\r\n \t<li class=\"li1\"><b>Deeper student connection<\/b> with materials like the new Guided Notes and module summaries<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p class=\"p1\" style=\"padding-left: 40px;\"><a href=\"https:\/\/info.lumenlearning.com\/try-lumen-course?_ga=2.144820340.1507117971.1789513549-1779511867.1771360067\">Let us know<\/a> how we can help you make the transition for your next teaching term!\r\nIf you are SUNY faculty member, <span draggable=\"true\"><a href=\"https:\/\/info.lumenlearning.com\/adopt-suny-oer-new-catalog\" target=\"_blank\" rel=\"noopener noreferrer\">please fill out this form<\/a> for help moving to Lumen One.<\/span><\/p>\r\n\r\n<\/section>\r\n<p>&nbsp;<\/p><img class=\"aligncenter wp-image-257\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/295\/2017\/12\/21210040\/help.png\" alt=\"decorative image\" width=\"200\" height=\"183\" \/>\r\n\r\nNeed more information about this course? Have questions about faculty resources? Can't find what you're looking for? Experiencing technical difficulties?\r\n\r\nWe're here to help!\u00a0Take advantage of the following Lumen customer-support resources:\r\n<ul>\r\n \t<li>Check out one of <a href=\"https:\/\/support.lumenlearning.com\/using-waymaker\" target=\"_blank\" rel=\"noopener\">Lumen's Faculty User Guides<\/a>.<\/li>\r\n \t<li><a href=\"https:\/\/support.lumenlearning.com\/kb-tickets\/new\" target=\"_blank\" rel=\"noopener\">Submit a support ticket<\/a> and tell us what you need.<\/li>\r\n \t<li>Talk and screen-share with a live human during Lumen's OER office hours. Check <a href=\"http:\/\/lumenlearning.com\/office-hours\/\" target=\"_blank\" rel=\"noopener\">Lumen's OER office hours<\/a>.<\/li>\r\n<\/ul>","rendered":"<p>&nbsp;<\/p>\n<section class=\"textbox focusable\" style=\"border: 4px solid #FF5B5B;\" tabindex=\"-1\">\n<p class=\"p1\" style=\"padding-left: 40px;\"><b><br \/>\nIMPORTANT REMINDER: <\/b>This Waymaker Principles of Marketing course has moved into <a href=\"https:\/\/lumenlearning.com\/what\/one\/\">Lumen One<\/a>.<br \/>\nAll content, platform, and accessibility updates will only be made in our Lumen One courses going forward.<\/p>\n<p style=\"padding-left: 40px;\"><a href=\"https:\/\/info.lumenlearning.com\/lumen-one-walkthrough\">Lumen One<\/a> keeps all the data-driven design and learning science strengths of Waymaker and enhances them with:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul class=\"ul1\">\n<li class=\"li1\"><b>A remodeled Faculty Engagement Center<\/b> containing actionable insights into student performance<\/li>\n<li class=\"li1\"><b>Expanded faculty resources <\/b>with detailed Instructor Guides for every module<\/li>\n<li class=\"li1\"><b>Fully updated content<\/b> with an emphasis on relevance for today\u2019s students<\/li>\n<li class=\"li1\"><b>Deeper student connection<\/b> with materials like the new Guided Notes and module summaries<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"padding-left: 40px;\"><a href=\"https:\/\/info.lumenlearning.com\/try-lumen-course?_ga=2.144820340.1507117971.1789513549-1779511867.1771360067\">Let us know<\/a> how we can help you make the transition for your next teaching term!<br \/>\nIf you are SUNY faculty member, <span draggable=\"true\"><a href=\"https:\/\/info.lumenlearning.com\/adopt-suny-oer-new-catalog\" target=\"_blank\" rel=\"noopener noreferrer\">please fill out this form<\/a> for help moving to Lumen One.<\/span><\/p>\n<\/section>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-257\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/295\/2017\/12\/21210040\/help.png\" alt=\"decorative image\" width=\"200\" height=\"183\" \/><\/p>\n<p>Need more information about this course? Have questions about faculty resources? Can&#8217;t find what you&#8217;re looking for? Experiencing technical difficulties?<\/p>\n<p>We&#8217;re here to help!\u00a0Take advantage of the following Lumen customer-support resources:<\/p>\n<ul>\n<li>Check out one of <a href=\"https:\/\/support.lumenlearning.com\/using-waymaker\" target=\"_blank\" rel=\"noopener\">Lumen&#8217;s Faculty User Guides<\/a>.<\/li>\n<li><a href=\"https:\/\/support.lumenlearning.com\/kb-tickets\/new\" target=\"_blank\" rel=\"noopener\">Submit a support ticket<\/a> and tell us what you need.<\/li>\n<li>Talk and screen-share with a live human during Lumen&#8217;s OER office hours. Check <a href=\"http:\/\/lumenlearning.com\/office-hours\/\" target=\"_blank\" rel=\"noopener\">Lumen&#8217;s OER office hours<\/a>.<\/li>\n<\/ul>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-7502\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>I Need Help. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Help. <strong>Authored by<\/strong>: Michael Finney. <strong>Provided by<\/strong>: Noun Project. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/thenounproject.com\/term\/help\/1112130\/\">https:\/\/thenounproject.com\/term\/help\/1112130\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":17533,"menu_order":7,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"I Need Help\",\"author\":\"\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Help\",\"author\":\"Michael Finney\",\"organization\":\"Noun Project\",\"url\":\"https:\/\/thenounproject.com\/term\/help\/1112130\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-7502","chapter","type-chapter","status-publish","hentry"],"part":7492,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/chapters\/7502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/wp\/v2\/users\/17533"}],"version-history":[{"count":10,"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/chapters\/7502\/revisions"}],"predecessor-version":[{"id":9731,"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/chapters\/7502\/revisions\/9731"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/parts\/7492"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/chapters\/7502\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/wp\/v2\/media?parent=7502"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/pressbooks\/v2\/chapter-type?post=7502"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/wp\/v2\/contributor?post=7502"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/waymakerintromarketingxmasterfall2016\/wp-json\/wp\/v2\/license?post=7502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}