Introduction to Non-Financial Performance Measures

What you’ll learn to do: identify common non-financial measures of performance and discuss their impact on an organization

There are many non-financial performance measures that companies can use to examine how well their business is doing. There are common ones, and ones that are industry of business specific. We will discuss these measures in this unit. Let’s look at something called the “balanced scorecard.”

The balanced scorecard includes 4 levels of performance measures:

  1. Financial
  2. Customers
  3. Internal business processes
  4. Learning and growth

We have talked a lot about financial measures, so let’s take a look at the other components of a successful business.