Introduction to Using the Right Communication Channel

What you’ll learn to do: Determine the appropriate communication channel for a specific type of message

blue icons used for communication channels. Icons include: Facebook logo, Instagram logo, and icons for wifi signal, cellphone, phone, printer, instant chat, headphones, hand with pointing finger, hands for sign language, eye, smiley face emoji, email envelope, and note taking icon with pencil on paper.

How do I match the electronic communication channel with the audience and the message? Given all of the techniques we have discussed in this module, what is the most effective technique based on the situation available today?