What you’ll learn to do: Discuss different strategies for talking to individuals from a different generation

We are shaped not only by our DNA but by our times. Imagine how different your priorities and values might be if your formative experience included the New Deal versus Watergate, space exploration versus the World Wide Web, WWII versus 9/11, or Civil Rights versus school shootings.

Our methods of communication—the skills we develop and the tools we use—are also a product of our times and technologies. In this section, we will explore how generational differences manifest in the workplace, both in terms of language used and preferred methods of communication.