{"id":1041,"date":"2018-02-12T23:28:18","date_gmt":"2018-02-12T23:28:18","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-businesscommunicationmgrs\/?post_type=chapter&#038;p=1041"},"modified":"2024-05-08T20:00:23","modified_gmt":"2024-05-08T20:00:23","slug":"multimedia-platforms-and-social-media","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-businesscommunicationmgrs\/chapter\/multimedia-platforms-and-social-media\/","title":{"raw":"Multimedia Platforms and Social Media","rendered":"Multimedia Platforms and Social Media"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Identify professional applications of multimedia platforms<\/li>\r\n \t<li>Identify professional applications of social media networks<\/li>\r\n<\/ul>\r\n<\/div>\r\nMultimedia\u00a0is any content\u00a0that uses a combination of different\u00a0content forms\u00a0such as text, audio, images, animations, video and\u00a0interactive\u00a0content.\u00a0Multimedia can be recorded and played, displayed, interacted with or accessed by\u00a0information\u00a0content processing devices, such as computerized and electronic devices. Multimedia platforms are the spaces that you can use to make, share, or view this content. This means that multimedia platforms offer an array of communication and education applications to business audiences. Business presentations, blogs, wikis and podcasts are all excellent examples of how multimedia platforms can get the message across.\r\n\r\nOne of the most common uses of multimedia platforms today is to create and deliver effective business presentations. Although paper handouts, flip-charts, and props are still used, they can fall short in several respects.\r\n\r\nHandouts are typically paper-based and have two major shortcomings. First, they tend to distract the audience, who try to read ahead instead of listening to the presenter. Secondly, handouts carry the risk of falling into the wrong hands, either unauthorized personnel or even competitors. Flip-charts are also limited in several ways. First, to make an effective flip-chart graphic, talent and professional tools and materials need to be used. Secondly, they are cumbersome to transport and somewhat dated in their use. Props are also considered to be dated and trite for today\u2019s business presentations.\r\n<h3>Presentations<\/h3>\r\nMultimedia slides created by applications such as PowerPoint, Keynote, Adobe Presenter, or Prezi can provide the basis for effective presentations. These applications provide professional color, graphic and font capabilities, which help to better express the presenter\u2019s ideas. They can integrate video, audio and hyperlinks into the presentation, providing a great vehicle for a successful meeting.\r\n\r\n<img class=\"aligncenter wp-image-3956 \" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/16191800\/8055815223_7e35e43ffb_o.jpg\" alt=\"Screenshot of Microsoft PowerPoint editor. Slide has a white background and black text that says &quot;Introduction to Cheese Slope Mosaics Katie Walker BrickCon 2012&quot;. Slide has an image of a white, grey, black, and red mosaic making a six pronged star. \" width=\"501\" height=\"381\" \/>\r\n\r\nDifferent people process information in different ways. Multimedia platforms allow for the same content to be presented in different ways. Having a combination of text, images, and sound can help emphasize your message and catch people's attention at multiple points during the presentation. An embedded customer testimonial video can go a long way to reinforcing a message of good service, giving more credibility to the presenter. Special effects, such automated highlighting or underlining of text on a slide, can break up text-heavy slides as long as they are not overused.\r\n\r\nDespite the dazzling experience multimedia presentations can provide, success still depends on the presenter knowing the audience and framing ideas that are important to them. You may be familiar with the \u201cDeath By PowerPoint\u201d syndrome where the audience is paralyzed with a never-ending stream of slide after slide after slide. We will cover multimedia business presentations in more detail in Module 8: Developing and Delivering Business Presentations.\r\n<h3>Blogs<\/h3>\r\nAnother multimedia platform to effectively communicate with business audiences is the blog. A blog is really a website with journal-style entries on topics designed to inform and invite comments. Blogs are used in business to communicate with customers and employees. For customers, blogs are a great vehicle for market research, public relations, customer outreach and solicitation of feedback. Here is an example of a <a href=\"https:\/\/stories.starbucks.com\/stories\/blog\/\" target=\"_blank\" rel=\"noopener\">Starbucks Stories blog<\/a> and a <a href=\"https:\/\/www.coca-colacompany.com\/topics\/coca-cola-conversations\" target=\"_blank\" rel=\"noopener\">Coca-Cola customer relations blog<\/a> that do an outstanding job of customer relations.\r\n<h3>Wikis<\/h3>\r\nA wiki is a web-based platform that usually serves as a knowledge base. Wikis are composed of combined knowledge from an online community of contributors. In a business environment, private intranets are used to keep wikis within the company firewall as they are the repository of sensitive company procedures and processes. Information such as travel expense policies, HR rules and forms, internal contact directory, last quarter's financial press release, etc. can easily be accessed from all company locations including remote employee offices.\r\n<h3>Podcasts<\/h3>\r\nIn addition to presentations, blogs and wikis, podcasts are another multimedia tool used for effective business communication. Podcasts can take advantage of all the techniques we have discussed in this module so far but are primarily video and audio-based. Podcasts can be streamed live or can be recorded for repeated use.\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/7067d98e-7452-4245-aa28-d7bf246371ae\r\n\r\n<\/div>\r\n<h2>Social Media Networks<\/h2>\r\nThe use of social media networks in business communication can be divided into two categories: external and internal.\r\n<h3>External Use<\/h3>\r\nCompanies use established social media platforms like Facebook, Twitter, Pinterest, and LinkedIn to reach out to vast external public online communities. These communities have users numbering in the millions (Facebook in the billions), so it is no surprise that they are naturally attractive to businesses for multiple marketing activities.\r\n\r\nHere is an example from Facebook\u2014a page displaying organic fragrance and skincare from Marie Veronique Organics:\r\n\r\n<img class=\"aligncenter wp-image-3972 size-full\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/17184837\/4784911603_ba568cd755_o-1.png\" alt=\"Screenshot of Facebook business page. Text says &quot;Marie Veronique Organics Intelligent ingredients&quot;. Below is the iimage of a older woman with white hair riding a bicycle. Below the image is the text &quot;Combating Aging... with one of our face oils. Recieve a 1\/4\/oz face oil free (a $20 value) when you purchase any sunscreen. Enter code: Face oil&quot;.\" width=\"949\" height=\"749\" \/>\r\n\r\n&nbsp;\r\n\r\nHere is an example of social media advertising on Linkedin:\r\n\r\n<img class=\"aligncenter wp-image-3973 size-large\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/17192045\/linkedin-screenshot-ad-1024x594.jpg\" alt=\"Screenshot of promotional materials on the LinkedIn homepage. On the left is an image of a family and a female is sorting thorugh the mail. The text above the image says &quot;USPS Business Promoted Deliver the right messages to your consumers by asking yourself these six questions.&quot; Below the image there is text saying &quot;Attract new customers with direct mail link uspsdelivers.com one hundred and forty two likes - six comments&quot;. Below the text is a thumbs up icon for likes, a speech bubble for comment icon, and an arrow icon for sharing the promoted material. On the right is the image of a backyard table with plates and cups on it. Text reads &quot;create an outdoor space you'll love. shop now. Lowe's.&quot;\" width=\"1024\" height=\"594\" \/>\r\n<h3>Internal Use<\/h3>\r\nThe second category of social media in business communication is internal use. Many large organizations have private internal social media platforms for employees only. Many of these use a model similar to Facebook, but utilize software platforms from companies like Salesforce, Yammer, and Jive. This use of social media is quite powerful and allows large businesses to easily connect employees across disparate sites, keeping employees informed of important information in a format that is readily consumed.\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/96d0cdf0-8ba9-47ed-a766-1abe84c2239c\r\n<\/div>","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Identify professional applications of multimedia platforms<\/li>\n<li>Identify professional applications of social media networks<\/li>\n<\/ul>\n<\/div>\n<p>Multimedia\u00a0is any content\u00a0that uses a combination of different\u00a0content forms\u00a0such as text, audio, images, animations, video and\u00a0interactive\u00a0content.\u00a0Multimedia can be recorded and played, displayed, interacted with or accessed by\u00a0information\u00a0content processing devices, such as computerized and electronic devices. Multimedia platforms are the spaces that you can use to make, share, or view this content. This means that multimedia platforms offer an array of communication and education applications to business audiences. Business presentations, blogs, wikis and podcasts are all excellent examples of how multimedia platforms can get the message across.<\/p>\n<p>One of the most common uses of multimedia platforms today is to create and deliver effective business presentations. Although paper handouts, flip-charts, and props are still used, they can fall short in several respects.<\/p>\n<p>Handouts are typically paper-based and have two major shortcomings. First, they tend to distract the audience, who try to read ahead instead of listening to the presenter. Secondly, handouts carry the risk of falling into the wrong hands, either unauthorized personnel or even competitors. Flip-charts are also limited in several ways. First, to make an effective flip-chart graphic, talent and professional tools and materials need to be used. Secondly, they are cumbersome to transport and somewhat dated in their use. Props are also considered to be dated and trite for today\u2019s business presentations.<\/p>\n<h3>Presentations<\/h3>\n<p>Multimedia slides created by applications such as PowerPoint, Keynote, Adobe Presenter, or Prezi can provide the basis for effective presentations. These applications provide professional color, graphic and font capabilities, which help to better express the presenter\u2019s ideas. They can integrate video, audio and hyperlinks into the presentation, providing a great vehicle for a successful meeting.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3956\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/16191800\/8055815223_7e35e43ffb_o.jpg\" alt=\"Screenshot of Microsoft PowerPoint editor. Slide has a white background and black text that says &quot;Introduction to Cheese Slope Mosaics Katie Walker BrickCon 2012&quot;. Slide has an image of a white, grey, black, and red mosaic making a six pronged star.\" width=\"501\" height=\"381\" \/><\/p>\n<p>Different people process information in different ways. Multimedia platforms allow for the same content to be presented in different ways. Having a combination of text, images, and sound can help emphasize your message and catch people&#8217;s attention at multiple points during the presentation. An embedded customer testimonial video can go a long way to reinforcing a message of good service, giving more credibility to the presenter. Special effects, such automated highlighting or underlining of text on a slide, can break up text-heavy slides as long as they are not overused.<\/p>\n<p>Despite the dazzling experience multimedia presentations can provide, success still depends on the presenter knowing the audience and framing ideas that are important to them. You may be familiar with the \u201cDeath By PowerPoint\u201d syndrome where the audience is paralyzed with a never-ending stream of slide after slide after slide. We will cover multimedia business presentations in more detail in Module 8: Developing and Delivering Business Presentations.<\/p>\n<h3>Blogs<\/h3>\n<p>Another multimedia platform to effectively communicate with business audiences is the blog. A blog is really a website with journal-style entries on topics designed to inform and invite comments. Blogs are used in business to communicate with customers and employees. For customers, blogs are a great vehicle for market research, public relations, customer outreach and solicitation of feedback. Here is an example of a <a href=\"https:\/\/stories.starbucks.com\/stories\/blog\/\" target=\"_blank\" rel=\"noopener\">Starbucks Stories blog<\/a> and a <a href=\"https:\/\/www.coca-colacompany.com\/topics\/coca-cola-conversations\" target=\"_blank\" rel=\"noopener\">Coca-Cola customer relations blog<\/a> that do an outstanding job of customer relations.<\/p>\n<h3>Wikis<\/h3>\n<p>A wiki is a web-based platform that usually serves as a knowledge base. Wikis are composed of combined knowledge from an online community of contributors. In a business environment, private intranets are used to keep wikis within the company firewall as they are the repository of sensitive company procedures and processes. Information such as travel expense policies, HR rules and forms, internal contact directory, last quarter&#8217;s financial press release, etc. can easily be accessed from all company locations including remote employee offices.<\/p>\n<h3>Podcasts<\/h3>\n<p>In addition to presentations, blogs and wikis, podcasts are another multimedia tool used for effective business communication. Podcasts can take advantage of all the techniques we have discussed in this module so far but are primarily video and audio-based. Podcasts can be streamed live or can be recorded for repeated use.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_7067d98e-7452-4245-aa28-d7bf246371ae\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/7067d98e-7452-4245-aa28-d7bf246371ae?iframe_resize_id=assessment_practice_id_7067d98e-7452-4245-aa28-d7bf246371ae\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<h2>Social Media Networks<\/h2>\n<p>The use of social media networks in business communication can be divided into two categories: external and internal.<\/p>\n<h3>External Use<\/h3>\n<p>Companies use established social media platforms like Facebook, Twitter, Pinterest, and LinkedIn to reach out to vast external public online communities. These communities have users numbering in the millions (Facebook in the billions), so it is no surprise that they are naturally attractive to businesses for multiple marketing activities.<\/p>\n<p>Here is an example from Facebook\u2014a page displaying organic fragrance and skincare from Marie Veronique Organics:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3972 size-full\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/17184837\/4784911603_ba568cd755_o-1.png\" alt=\"Screenshot of Facebook business page. Text says &quot;Marie Veronique Organics Intelligent ingredients&quot;. Below is the iimage of a older woman with white hair riding a bicycle. Below the image is the text &quot;Combating Aging... with one of our face oils. Recieve a 1\/4\/oz face oil free (a $20 value) when you purchase any sunscreen. Enter code: Face oil&quot;.\" width=\"949\" height=\"749\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Here is an example of social media advertising on Linkedin:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3973 size-large\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2785\/2018\/02\/17192045\/linkedin-screenshot-ad-1024x594.jpg\" alt=\"Screenshot of promotional materials on the LinkedIn homepage. On the left is an image of a family and a female is sorting thorugh the mail. The text above the image says &quot;USPS Business Promoted Deliver the right messages to your consumers by asking yourself these six questions.&quot; Below the image there is text saying &quot;Attract new customers with direct mail link uspsdelivers.com one hundred and forty two likes - six comments&quot;. Below the text is a thumbs up icon for likes, a speech bubble for comment icon, and an arrow icon for sharing the promoted material. On the right is the image of a backyard table with plates and cups on it. Text reads &quot;create an outdoor space you'll love. shop now. Lowe's.&quot;\" width=\"1024\" height=\"594\" \/><\/p>\n<h3>Internal Use<\/h3>\n<p>The second category of social media in business communication is internal use. Many large organizations have private internal social media platforms for employees only. Many of these use a model similar to Facebook, but utilize software platforms from companies like Salesforce, Yammer, and Jive. This use of social media is quite powerful and allows large businesses to easily connect employees across disparate sites, keeping employees informed of important information in a format that is readily consumed.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_96d0cdf0-8ba9-47ed-a766-1abe84c2239c\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/96d0cdf0-8ba9-47ed-a766-1abe84c2239c?iframe_resize_id=assessment_practice_id_96d0cdf0-8ba9-47ed-a766-1abe84c2239c\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-1041\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Multimedia Platforms. <strong>Authored by<\/strong>: Robert Danielson. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>Screenshot LinkedIn ad. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Social Media Mission: Facebook Custom Business Page Project. <strong>Authored by<\/strong>: Maria Reyes-McDavis. <strong>Provided by<\/strong>: flickr. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/mariareyesmcdavis\/4784911603\">https:\/\/www.flickr.com\/photos\/mariareyesmcdavis\/4784911603<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/4.0\/\">CC BY-SA: Attribution-ShareAlike<\/a><\/em><\/li><li>Cheese Slopes Presentation PowerPoint Link. <strong>Authored by<\/strong>: Katie Walker. <strong>Provided by<\/strong>: Flickr. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/eilonwy77\/8055815223\">https:\/\/www.flickr.com\/photos\/eilonwy77\/8055815223<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":17,"menu_order":12,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Multimedia Platforms\",\"author\":\"Robert Danielson\",\"organization\":\"Lumen 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