{"id":1853,"date":"2016-09-19T18:29:56","date_gmt":"2016-09-19T18:29:56","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/waymaker-collegesuccess\/?post_type=chapter&#038;p=1853"},"modified":"2024-04-30T22:50:50","modified_gmt":"2024-04-30T22:50:50","slug":"text-conflict-resolution-strategies","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-collegesuccess-2\/chapter\/text-conflict-resolution-strategies\/","title":{"raw":"Conflict-Resolution Strategies","rendered":"Conflict-Resolution Strategies"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\">Identify strategies for resolving conflicts with an instructor<\/li>\r\n<\/ul>\r\n<\/div>\r\n<img class=\"wp-image-1856 alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/605\/2016\/09\/19183250\/201159774_7a0af54eda_z.jpg\" alt=\"Wall sign with snarky instructions\" width=\"401\" height=\"301\" \/>\r\n\r\nThe most common conflict that students experience with instructors is feeling that they've received a lower grade than they deserve. This conflict may be especially common for new students not yet used to the higher standards of college. It can be disappointing to get a low grade, but try not to be too hard on yourself or on the instructor. Take a good look at what happened on the test or paper and make sure you know what to do better next time.\r\n\r\nIf you genuinely believe you should have a higher grade, you can talk with your instructor. How you communicate in that conversation, however, is very important. Instructors are used to hearing students complain about grades, and they will likely patiently explain their standards for grading. In general, instructors seldom change grades. Still,\u00a0it can still be worthwhile to talk with the instructor. You will learn from the experience even if your grade doesn't change.\r\n\r\nHere are guidelines for talking about a grade or resolving any other problem or disagreement with an instructor:\r\n<ul>\r\n \t<li><strong>Go over the requirements for the paper or test and the instructor\u2019s comments.<\/strong> Be sure you actually have a reason to\u00a0evaluate the grade\u2014not just that you didn\u2019t do well. Be prepared with specific points you want to discuss.<\/li>\r\n \t<li><strong>Make an appointment with your instructor.<\/strong> For face-to-face classes, don\u2019t try to talk about your concern before or after class.<\/li>\r\n \t<li><strong>Be polite.<\/strong> Begin by politely explaining that you thought you did better on the assignment or test (not simply that you think you deserve a better grade) and that you\u2019d like to go over it to better understand the result.<\/li>\r\n \t<li><strong>Allow the instructor to explain his or her comments on the assignment or grading of the test.<\/strong> Don\u2019t complain or whine; instead, show your appreciation for the explanation. Raise any specific questions, or make comments at this time. For example, you might say, \u201cI really thought I was being clear here when I wrote . . . .\u201d<\/li>\r\n \t<li><strong>Use good listening skills.<\/strong> When you\u2019re talking to your professor, make sure to listen to what they have to say in response to you. Don\u2019t interrupt or raise your voice with them, and try your best to be patient even if you find that your professor disagrees with you.<\/li>\r\n \t<li><strong>Ask what you can do to improve the grade, if possible.<\/strong> Can you rewrite the paper or do any extra-credit work to help make up for the score? While you are showing that you would like to earn a higher grade in the course, also make it clear that you\u2019re willing to put in the effort and that you want to learn more, not just get the higher grade.<\/li>\r\n \t<li><strong>If there is no opportunity to improve on this specific project, ask the instructor for advice<\/strong> on what you might do on the next assignment or when preparing for the next test. You may be offered some individual help or receive good study advice, and your instructor will respect your willingness to make the effort\u2014as long as it\u2019s clear that you\u2019re more interested in learning than getting a good\u00a0grade.<\/li>\r\n<\/ul>\r\n<div class=\"textbox tryit\">\r\n<h3>Try It<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/30c44bae-07c3-4fd1-aade-83ab3e1f9b89\r\n\r\n<\/div>\r\n<h2>Communicating with Instructors<\/h2>\r\nThe following activity goes over some of the tips we covered for communicating with your instructors, and presents some examples for you to look at.\r\n\r\n<center><iframe src=\"https:\/\/www.oppia.org\/explore\/hggOmiJ7bNGF?iframed=true\" width=\"700\" height=\"1500\"><\/iframe><\/center><a href=\"beyond-the-classroom-text-version\/\" target=\"_blank\" rel=\"noopener\">Read a text-only version of the activity here.<\/a>","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li style=\"font-weight: 400;\">Identify strategies for resolving conflicts with an instructor<\/li>\n<\/ul>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1856 alignright\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/605\/2016\/09\/19183250\/201159774_7a0af54eda_z.jpg\" alt=\"Wall sign with snarky instructions\" width=\"401\" height=\"301\" \/><\/p>\n<p>The most common conflict that students experience with instructors is feeling that they&#8217;ve received a lower grade than they deserve. This conflict may be especially common for new students not yet used to the higher standards of college. It can be disappointing to get a low grade, but try not to be too hard on yourself or on the instructor. Take a good look at what happened on the test or paper and make sure you know what to do better next time.<\/p>\n<p>If you genuinely believe you should have a higher grade, you can talk with your instructor. How you communicate in that conversation, however, is very important. Instructors are used to hearing students complain about grades, and they will likely patiently explain their standards for grading. In general, instructors seldom change grades. Still,\u00a0it can still be worthwhile to talk with the instructor. You will learn from the experience even if your grade doesn&#8217;t change.<\/p>\n<p>Here are guidelines for talking about a grade or resolving any other problem or disagreement with an instructor:<\/p>\n<ul>\n<li><strong>Go over the requirements for the paper or test and the instructor\u2019s comments.<\/strong> Be sure you actually have a reason to\u00a0evaluate the grade\u2014not just that you didn\u2019t do well. Be prepared with specific points you want to discuss.<\/li>\n<li><strong>Make an appointment with your instructor.<\/strong> For face-to-face classes, don\u2019t try to talk about your concern before or after class.<\/li>\n<li><strong>Be polite.<\/strong> Begin by politely explaining that you thought you did better on the assignment or test (not simply that you think you deserve a better grade) and that you\u2019d like to go over it to better understand the result.<\/li>\n<li><strong>Allow the instructor to explain his or her comments on the assignment or grading of the test.<\/strong> Don\u2019t complain or whine; instead, show your appreciation for the explanation. Raise any specific questions, or make comments at this time. For example, you might say, \u201cI really thought I was being clear here when I wrote . . . .\u201d<\/li>\n<li><strong>Use good listening skills.<\/strong> When you\u2019re talking to your professor, make sure to listen to what they have to say in response to you. Don\u2019t interrupt or raise your voice with them, and try your best to be patient even if you find that your professor disagrees with you.<\/li>\n<li><strong>Ask what you can do to improve the grade, if possible.<\/strong> Can you rewrite the paper or do any extra-credit work to help make up for the score? While you are showing that you would like to earn a higher grade in the course, also make it clear that you\u2019re willing to put in the effort and that you want to learn more, not just get the higher grade.<\/li>\n<li><strong>If there is no opportunity to improve on this specific project, ask the instructor for advice<\/strong> on what you might do on the next assignment or when preparing for the next test. You may be offered some individual help or receive good study advice, and your instructor will respect your willingness to make the effort\u2014as long as it\u2019s clear that you\u2019re more interested in learning than getting a good\u00a0grade.<\/li>\n<\/ul>\n<div class=\"textbox tryit\">\n<h3>Try It<\/h3>\n<p>\t<iframe id=\"assessment_practice_30c44bae-07c3-4fd1-aade-83ab3e1f9b89\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/30c44bae-07c3-4fd1-aade-83ab3e1f9b89?iframe_resize_id=assessment_practice_id_30c44bae-07c3-4fd1-aade-83ab3e1f9b89\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<h2>Communicating with Instructors<\/h2>\n<p>The following activity goes over some of the tips we covered for communicating with your instructors, and presents some examples for you to look at.<\/p>\n<div style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.oppia.org\/explore\/hggOmiJ7bNGF?iframed=true\" width=\"700\" height=\"1500\"><\/iframe><\/div>\n<p><a href=\"beyond-the-classroom-text-version\/\" target=\"_blank\" rel=\"noopener\">Read a text-only version of the activity here.<\/a><\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-1853\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>College Success. <strong>Authored by<\/strong>: Linda Bruce. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Communicating with Instructors. <strong>Provided by<\/strong>: Virginia Community College System. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/courses.candelalearning.com\/sdvmaster\/chapter\/7-3-communicating-with-instructors\/\">https:\/\/courses.candelalearning.com\/sdvmaster\/chapter\/7-3-communicating-with-instructors\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>Image of Office Hours. <strong>Authored by<\/strong>: Shawn Honnick. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/flic.kr\/p\/iLZMY\">https:\/\/flic.kr\/p\/iLZMY<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/\">CC BY-NC-ND: Attribution-NonCommercial-NoDerivatives <\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">All rights reserved content<\/div><ul class=\"citation-list\"><li>Professor Etiquette: Your guide to communicating and interacting with professors. <strong>Authored by<\/strong>: NC State University. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.youtube.com\/watch?v=0yvXX-dfu7g\">https:\/\/www.youtube.com\/watch?v=0yvXX-dfu7g<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":19,"menu_order":19,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"College Success\",\"author\":\"Linda Bruce\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"copyrighted_video\",\"description\":\"Professor Etiquette: Your guide to communicating and interacting with professors\",\"author\":\"NC State University\",\"organization\":\"\",\"url\":\"https:\/\/www.youtube.com\/watch?v=0yvXX-dfu7g\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"},{\"type\":\"cc\",\"description\":\"Communicating with Instructors\",\"author\":\"\",\"organization\":\"Virginia Community College System\",\"url\":\"https:\/\/courses.candelalearning.com\/sdvmaster\/chapter\/7-3-communicating-with-instructors\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Image of Office Hours\",\"author\":\"Shawn Honnick\",\"organization\":\"\",\"url\":\"https:\/\/flic.kr\/p\/iLZMY\",\"project\":\"\",\"license\":\"cc-by-nc-nd\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"eab5da37-c359-4da4-9646-957cac3d1326, 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